Managing Successful Business Project: 3Com Digitalisation Report
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AI Summary
This report examines the impact of digitalisation on 3Com plc, a digital electronics manufacturer, within the context of a business project. It outlines the project's aims and objectives, which focus on leveraging cloud technology to enhance profitability and production levels. The report details a comprehensive project management plan, addressing scope, cost, time, quality, risk management, communication, resources, and organizational culture. Furthermore, it includes a work breakdown structure and Gantt chart to illustrate task segmentation and project scheduling. The report also touches upon the application of qualitative and quantitative research methods, data analysis techniques, and concludes with recommendations and a reflection on the research process. The case study on 3Com plc highlights the importance of digitalization for small businesses in today's competitive market.

Managing Successful
business project
business project
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Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Project aim and objectives ...............................................................................................1
P2. Project management plan.................................................................................................2
M1 ..........................................................................................................................................4
P3 Work break down structure and Gantt chart ....................................................................5
TASK 2............................................................................................................................................7
P4 Application of qualitative and quantitative research methods..........................................7
M2. .........................................................................................................................................8
TASK 3............................................................................................................................................8
P5 Data analysis by using appropriate tools and techniques..................................................8
TASK 6..........................................................................................................................................16
P6. Recommendations..........................................................................................................16
P7. Reflection of research.....................................................................................................16
M3.........................................................................................................................................17
M4.........................................................................................................................................17
CONCLUSION..............................................................................................................................17
REFERENCES..............................................................................................................................18
LOGBOOK......................................................................................................................................1
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Project aim and objectives ...............................................................................................1
P2. Project management plan.................................................................................................2
M1 ..........................................................................................................................................4
P3 Work break down structure and Gantt chart ....................................................................5
TASK 2............................................................................................................................................7
P4 Application of qualitative and quantitative research methods..........................................7
M2. .........................................................................................................................................8
TASK 3............................................................................................................................................8
P5 Data analysis by using appropriate tools and techniques..................................................8
TASK 6..........................................................................................................................................16
P6. Recommendations..........................................................................................................16
P7. Reflection of research.....................................................................................................16
M3.........................................................................................................................................17
M4.........................................................................................................................................17
CONCLUSION..............................................................................................................................17
REFERENCES..............................................................................................................................18
LOGBOOK......................................................................................................................................1

INTRODUCTION
Managing business activities and operations is one of the important task for every
corporate association. It helps managers to accomplish their goals and objectives in an effective
manner. In order to become competitive, companies now a days are adopting different tools and
techniques like cloud technology. It is a core concept of expanding working activities through
digitalisation over the globe. It has assumptive that digital tools are one time investment which
aids in getting better future outcomes to a company (Bell, 2014). Digitalisation is a process of
transferring information into innovative format and generating higher revenues. The coursework
is based upon 3Com plc which is a digital electronics manufacturer that is known for its
computer network. The major objective of company is to build digitalised world by providing
innovative products to customers. Apart from this, study will describe the aim and objective so
as to prepare an effective project management plan. Readers will also come to know about work
break down structure and Gantt chart.
TASK 1
P1. Project aim and objectives
In this modern era, corporate associations are required to adopt digital tools and
techniques in order to boost up their performance and production level. To remain competitive
and successful, firms are using cloud technology for effectively performing in traditional and
modern market. But sometimes, it is difficult to use new technology in working operations in
traditional markets (Bennett, 2014). Apart from this, small business entities are rapidly growing
in the UK due to globalization or modernisation. Business owners tend to acquire innovative
tools of production so as to satisfy needs and wants of customers in the best possible manner.
3Com plc is a networking firm which operates to provide high tech equipment with the best
quality. It was found in the year 1979 and defunct in 2010; the main products of 3Com are -
network interface controller and switches wireless access points routers, IP voice system and
controllers. Usually, business unit emphasises on improving market strategies as per the market
trends by considering appropriate facts and data. Furthermore, the firm also focuses on earning
higher revenues by reforming its existing goods as per the needs and demands of overall society.
Hence, digitalisation plays a vital role in raising sales and profitability by attaining their goals
and objectives in a pervasive manner.
1
Managing business activities and operations is one of the important task for every
corporate association. It helps managers to accomplish their goals and objectives in an effective
manner. In order to become competitive, companies now a days are adopting different tools and
techniques like cloud technology. It is a core concept of expanding working activities through
digitalisation over the globe. It has assumptive that digital tools are one time investment which
aids in getting better future outcomes to a company (Bell, 2014). Digitalisation is a process of
transferring information into innovative format and generating higher revenues. The coursework
is based upon 3Com plc which is a digital electronics manufacturer that is known for its
computer network. The major objective of company is to build digitalised world by providing
innovative products to customers. Apart from this, study will describe the aim and objective so
as to prepare an effective project management plan. Readers will also come to know about work
break down structure and Gantt chart.
TASK 1
P1. Project aim and objectives
In this modern era, corporate associations are required to adopt digital tools and
techniques in order to boost up their performance and production level. To remain competitive
and successful, firms are using cloud technology for effectively performing in traditional and
modern market. But sometimes, it is difficult to use new technology in working operations in
traditional markets (Bennett, 2014). Apart from this, small business entities are rapidly growing
in the UK due to globalization or modernisation. Business owners tend to acquire innovative
tools of production so as to satisfy needs and wants of customers in the best possible manner.
3Com plc is a networking firm which operates to provide high tech equipment with the best
quality. It was found in the year 1979 and defunct in 2010; the main products of 3Com are -
network interface controller and switches wireless access points routers, IP voice system and
controllers. Usually, business unit emphasises on improving market strategies as per the market
trends by considering appropriate facts and data. Furthermore, the firm also focuses on earning
higher revenues by reforming its existing goods as per the needs and demands of overall society.
Hence, digitalisation plays a vital role in raising sales and profitability by attaining their goals
and objectives in a pervasive manner.
1
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Although, to grasp superior position in the commercial market, business entities have to
make some modifications in their manufacturing process so as to gain high competitive edge.
3Com is required to develop computerised innovation in all its working practices within
organisation. It also needs to produce some new and innovative products so as to attain and
retain customers for a long period of time (Brown, 2013). Besides this, organisations can also
improve its communication process so as to reach at the global level.
Aim – “Impact digitalisation profitability and production level of small business
organisations: A case study on 3Com”.
Objectives – 3Com wants to spread its functions across the world by using vast network of
bestest quality in order to reach large number of customers. Thus, major objectives of this project
are stated as under: -
To identify the influence of cloud technology on an organisation.
To ascertain the need of transformations of working activities in 3Com.
To evaluate the importance digitalisation in growth and vitality of a corporate
association.
Research question: -
Q1. How cloud technology can affect a business unit?
Q2. What is the need of innovations in 3Com?
Q3. What is importance of digitalisation for a growing industry?
P2. Project management plan
3Com plc is a small business entity which comes up with new innovative products or
services with the use of digital technology. There are various elements that should be considered
to make a successful project-
Scope- It considers all those work processes which include all business operations which
are focused on attaining the organizational goals. Major scope of this task is to encourage
the use of digital technology in order to maintain pace of business with the modern or
advanced world. Hence, 3Com plc is coming up with a variety of creative ideas through
reformation and effectiveness. It is accessible for business units to communicate their
ideas to achieve the goal of modernization.
Cost- All businesses require capital to carry out their day to day operations. Along with
this, money acts as an important asset for every organization in order to carry out the
2
make some modifications in their manufacturing process so as to gain high competitive edge.
3Com is required to develop computerised innovation in all its working practices within
organisation. It also needs to produce some new and innovative products so as to attain and
retain customers for a long period of time (Brown, 2013). Besides this, organisations can also
improve its communication process so as to reach at the global level.
Aim – “Impact digitalisation profitability and production level of small business
organisations: A case study on 3Com”.
Objectives – 3Com wants to spread its functions across the world by using vast network of
bestest quality in order to reach large number of customers. Thus, major objectives of this project
are stated as under: -
To identify the influence of cloud technology on an organisation.
To ascertain the need of transformations of working activities in 3Com.
To evaluate the importance digitalisation in growth and vitality of a corporate
association.
Research question: -
Q1. How cloud technology can affect a business unit?
Q2. What is the need of innovations in 3Com?
Q3. What is importance of digitalisation for a growing industry?
P2. Project management plan
3Com plc is a small business entity which comes up with new innovative products or
services with the use of digital technology. There are various elements that should be considered
to make a successful project-
Scope- It considers all those work processes which include all business operations which
are focused on attaining the organizational goals. Major scope of this task is to encourage
the use of digital technology in order to maintain pace of business with the modern or
advanced world. Hence, 3Com plc is coming up with a variety of creative ideas through
reformation and effectiveness. It is accessible for business units to communicate their
ideas to achieve the goal of modernization.
Cost- All businesses require capital to carry out their day to day operations. Along with
this, money acts as an important asset for every organization in order to carry out the
2
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transactions without any obstacles or barriers (Cleary, Horsfall, and Hayter, 2014). For
this, it is very much necessary to cut down the unused cost by using digital technology.
For instance: use of computer technology removes the use of paper work which leads to
reduction in stationery cost. Managers of 3Com should perform their functions focusing
on minimizing the extra cost and wastage. Attention should be made to reduce the
unusual manual work by motivating employees towards the use of modern software or
tools.
Time- Managing time is one of the major decision so that every work should be attained
on time and target of the project is attained in a definite time frame without any wastage.
Hence, it is the responsibility of management to motivate their employees towards
achievement of organizational goals and aim through completion of assigned job role in
proper time frame while using suitable tools or techniques. Quality- In today's world, customers are the real king of market place. Due to the
advancement of technology, consumers are focused on quality while buying products and
services because they believe that qualitative materials have high quality. Therefore,
project management team of company needs to be careful about product’s quality by
using high tech raw materials which help in fulfilling the quality need of buyers. For this,
computer facilities, networks and electronic devices provided by 3Com should be of high
quality in order to provide quality products and gaining higher level of customer
satisfaction. Risk Management- Business environment is dynamic in nature as it keeps on changing
with the time, hence every industry should be ready to face the risks in near future
whenever it arises without any alarm. Thus, managers are expected to train their
employees in order to face the difficult situation by encouraging them to make their own
decisions without taking help from others (Crane and Kazmi, 2010). Similarly
management must be responsible to handle the risk by making use of digital technology
on the other efforts should be made to reduce it by making various policies or strategies. Communication- Effective communication is very much important in every type of
organization whether it is small, medium or large. Thus, 3com has introduced number of
tools or machineries in order to pass important information from high level to lower
level. It helps in performing the business process effectively and efficiently without any
3
this, it is very much necessary to cut down the unused cost by using digital technology.
For instance: use of computer technology removes the use of paper work which leads to
reduction in stationery cost. Managers of 3Com should perform their functions focusing
on minimizing the extra cost and wastage. Attention should be made to reduce the
unusual manual work by motivating employees towards the use of modern software or
tools.
Time- Managing time is one of the major decision so that every work should be attained
on time and target of the project is attained in a definite time frame without any wastage.
Hence, it is the responsibility of management to motivate their employees towards
achievement of organizational goals and aim through completion of assigned job role in
proper time frame while using suitable tools or techniques. Quality- In today's world, customers are the real king of market place. Due to the
advancement of technology, consumers are focused on quality while buying products and
services because they believe that qualitative materials have high quality. Therefore,
project management team of company needs to be careful about product’s quality by
using high tech raw materials which help in fulfilling the quality need of buyers. For this,
computer facilities, networks and electronic devices provided by 3Com should be of high
quality in order to provide quality products and gaining higher level of customer
satisfaction. Risk Management- Business environment is dynamic in nature as it keeps on changing
with the time, hence every industry should be ready to face the risks in near future
whenever it arises without any alarm. Thus, managers are expected to train their
employees in order to face the difficult situation by encouraging them to make their own
decisions without taking help from others (Crane and Kazmi, 2010). Similarly
management must be responsible to handle the risk by making use of digital technology
on the other efforts should be made to reduce it by making various policies or strategies. Communication- Effective communication is very much important in every type of
organization whether it is small, medium or large. Thus, 3com has introduced number of
tools or machineries in order to pass important information from high level to lower
level. It helps in performing the business process effectively and efficiently without any
3

disturbances in the environment. With the introduction of updated technology it is
necessary to opt advanced system to full fill the need of modern business scenario. Resources- Business cannot be carried out without the use of resources such as land,
building, labours, machinery, equipments, capital and other assets. Every resources has
its own prominent value and importance. Among all employees are the most precious
asset for every company, as they are the one who will utilize rest of the elements properly
and to its best. Buyers- It is the duty of the company to identify their prospective customers. As it will
help them to focus efforts in that particular market segment (De Visscher, 2016.). Hence,
the 3com have identified their customers and provide proper attention to them. This area
needs to be properly evaluated as it provides them direction towards achieving the goals.
It is the type of buyers that make the organization work towards them, this cannot be
ignored in any cost.
Culture- Organizational Culture determines the attitudes, beliefs and behaviours of the
employees. Hence, it is the responsibility of the company to create their conducive
environment for the individuals. The senior management level will share the strategic
plan to their subordinates to ensure the success of the operations carried out. Reshaping
of culture if necessary allows to adapt the changes in a very effective manner. It allows
them to give directions to the behaviour of the system and structure. The success is also
dependent on the organizational culture. Therefore, this element should be considered in
making the project.
With the assistance of these elements managers of 3Com can easily develop the activities
which are require in a project. It helps managers to set all working activities and tasks. Thus, the
firm can can implement its project in market and achieve high growth in a small time frame.
3Com will also enable to assign funds in several areas.
M1
The project management plan of the company requires certain steps, such as- identify &
meet stakeholders, set goals, define deliverables, create project schedule, determine issues and
complete a risk assessment, present the project plan to stakeholders and then implement the
overall plan (den Hertog, van der Aa and de Jong, 2010). While regulating the plan, it is essential
for managers to set certain aims and objectives for which the overall project is developed.
4
necessary to opt advanced system to full fill the need of modern business scenario. Resources- Business cannot be carried out without the use of resources such as land,
building, labours, machinery, equipments, capital and other assets. Every resources has
its own prominent value and importance. Among all employees are the most precious
asset for every company, as they are the one who will utilize rest of the elements properly
and to its best. Buyers- It is the duty of the company to identify their prospective customers. As it will
help them to focus efforts in that particular market segment (De Visscher, 2016.). Hence,
the 3com have identified their customers and provide proper attention to them. This area
needs to be properly evaluated as it provides them direction towards achieving the goals.
It is the type of buyers that make the organization work towards them, this cannot be
ignored in any cost.
Culture- Organizational Culture determines the attitudes, beliefs and behaviours of the
employees. Hence, it is the responsibility of the company to create their conducive
environment for the individuals. The senior management level will share the strategic
plan to their subordinates to ensure the success of the operations carried out. Reshaping
of culture if necessary allows to adapt the changes in a very effective manner. It allows
them to give directions to the behaviour of the system and structure. The success is also
dependent on the organizational culture. Therefore, this element should be considered in
making the project.
With the assistance of these elements managers of 3Com can easily develop the activities
which are require in a project. It helps managers to set all working activities and tasks. Thus, the
firm can can implement its project in market and achieve high growth in a small time frame.
3Com will also enable to assign funds in several areas.
M1
The project management plan of the company requires certain steps, such as- identify &
meet stakeholders, set goals, define deliverables, create project schedule, determine issues and
complete a risk assessment, present the project plan to stakeholders and then implement the
overall plan (den Hertog, van der Aa and de Jong, 2010). While regulating the plan, it is essential
for managers to set certain aims and objectives for which the overall project is developed.
4
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P3 Work break down structure and Gantt chart
Work breakdown structure and Gantt chart
Work breakdown structure refers to the classification of the total work of the company
into various departments according to their specialisation and talent. This concept is considered
the key success to work into manageable segment by dividing the duties into entire organization.
Apart from this it also provide the hierarchical system which specify the unity of command and
direction, as it highlights the superior and subordinate level in the management. If proper
segmentation is not done in the business, it may lead to the generation of many risky situations.
For this proper managerial team have to adopt various steps to be successful in this area:
Assess the root cause of investigation.
Evaluate various serious issues.
Assessment of written part.
Gathering of Information.
Brief the scope of study.
Handling the plan properly.
5
Work breakdown structure and Gantt chart
Work breakdown structure refers to the classification of the total work of the company
into various departments according to their specialisation and talent. This concept is considered
the key success to work into manageable segment by dividing the duties into entire organization.
Apart from this it also provide the hierarchical system which specify the unity of command and
direction, as it highlights the superior and subordinate level in the management. If proper
segmentation is not done in the business, it may lead to the generation of many risky situations.
For this proper managerial team have to adopt various steps to be successful in this area:
Assess the root cause of investigation.
Evaluate various serious issues.
Assessment of written part.
Gathering of Information.
Brief the scope of study.
Handling the plan properly.
5
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3com have to use these above steps in carrying out the projects digitally. The target
should be focused on conducting the business in a very effective and efficient way so that they
get succeeded in promoting their products and services on a international ground as well.
Similarly, another benefit of work breakdown involves assigning the specific task as per the
specialisation or field for accomplishment of specific task in order to complete the assigned in
particular time frame. Here, the concept of effective Gantt Chart is introduced which is believed
as a blueprint of the overall business activities and provide direction towards the right path for
achievement of ultimate goals or objectives (Gharajedaghi, 2011). Thus, this chart provide the
appropriate structure of work breakdown in which task is properly divided between subordinates
and employers for accomplishing the aim as soon as possible. On the other hand it illustrates the
project schedule and show the dependency relationship between various levels. It basically helps
in scheduling the production and employee's responsibility as one needs to know the durations,
deadlines, dependencies and tasks to be performed. Work division tool helps in planning and
simply putting the work to be done on a specific day. Every managers use this method to get
things done faster and more efficiently and help in decomposition of programs. This technique is
designed to give the proper framework in the project achievement and to capture all planned
6
should be focused on conducting the business in a very effective and efficient way so that they
get succeeded in promoting their products and services on a international ground as well.
Similarly, another benefit of work breakdown involves assigning the specific task as per the
specialisation or field for accomplishment of specific task in order to complete the assigned in
particular time frame. Here, the concept of effective Gantt Chart is introduced which is believed
as a blueprint of the overall business activities and provide direction towards the right path for
achievement of ultimate goals or objectives (Gharajedaghi, 2011). Thus, this chart provide the
appropriate structure of work breakdown in which task is properly divided between subordinates
and employers for accomplishing the aim as soon as possible. On the other hand it illustrates the
project schedule and show the dependency relationship between various levels. It basically helps
in scheduling the production and employee's responsibility as one needs to know the durations,
deadlines, dependencies and tasks to be performed. Work division tool helps in planning and
simply putting the work to be done on a specific day. Every managers use this method to get
things done faster and more efficiently and help in decomposition of programs. This technique is
designed to give the proper framework in the project achievement and to capture all planned
6

phases to create the necessary unique work structure and allocate the progress in performance
development. As the project executes potential risks are identified and solved.
TASK 2
P4 Application of qualitative and quantitative research methods
Market research is a systematic approach that is used by small business organisations in
order to accumulate required information and get aware about benefits or limitations of a specific
project. In this perspective, 3Com can acquire various methods in order to collect facts and data
which can improve the decision making process of the company. However, each information
plays a crucial role in decisional procedure (Law, Chen and Wu, 2010). 3Com is a growing
industry in telecom sector, it always come up with new and innovative ideas in market in order
defeat its rivals.
Therefore, conducting market research activities aid firms to gain high competitive
advantage and recognise current market trends. Researchers have to prepare research activities so
as to achieve best future outcomes and getting conscious about upcoming threats. Market
research also help 3Com to develop effective marketing strategies or policies in order to compete
with external rivals. In this relation, business entities can use numerous methods so as to take
appropriate actions. There are two types of information or data can be useful for small businesses
that is defined as under: -
Primary data
It is a information which is collected originally by the investigator for some purpose.
These are collected for the first time through a source of origin with high degree of accuracy and
reliability and complied for special project. It is originally done by direct efforts through
surveys, interviews and direct observation. The data are not previously published and is derived
from new or original sources through first hand survey.
Secondary data
It refers to the data that was already collected by someone, making it easier to carry out
the further research by the individuals. It basically provides the baseline for primary research that
provide larger and high quality databases that may be difficult for the researcher to collect on
their own (Riedl, Davis and Hevner, 2014). There are different sources of secondary data like
census, progress reports, libraries internet searches etc.
7
development. As the project executes potential risks are identified and solved.
TASK 2
P4 Application of qualitative and quantitative research methods
Market research is a systematic approach that is used by small business organisations in
order to accumulate required information and get aware about benefits or limitations of a specific
project. In this perspective, 3Com can acquire various methods in order to collect facts and data
which can improve the decision making process of the company. However, each information
plays a crucial role in decisional procedure (Law, Chen and Wu, 2010). 3Com is a growing
industry in telecom sector, it always come up with new and innovative ideas in market in order
defeat its rivals.
Therefore, conducting market research activities aid firms to gain high competitive
advantage and recognise current market trends. Researchers have to prepare research activities so
as to achieve best future outcomes and getting conscious about upcoming threats. Market
research also help 3Com to develop effective marketing strategies or policies in order to compete
with external rivals. In this relation, business entities can use numerous methods so as to take
appropriate actions. There are two types of information or data can be useful for small businesses
that is defined as under: -
Primary data
It is a information which is collected originally by the investigator for some purpose.
These are collected for the first time through a source of origin with high degree of accuracy and
reliability and complied for special project. It is originally done by direct efforts through
surveys, interviews and direct observation. The data are not previously published and is derived
from new or original sources through first hand survey.
Secondary data
It refers to the data that was already collected by someone, making it easier to carry out
the further research by the individuals. It basically provides the baseline for primary research that
provide larger and high quality databases that may be difficult for the researcher to collect on
their own (Riedl, Davis and Hevner, 2014). There are different sources of secondary data like
census, progress reports, libraries internet searches etc.
7
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Above methods of data collection are appropriate and effective for the particular teams as
collected information is used for specific task. Therefore, for assessment of technology in 3com
company these two methods are seen most reliable. Apart from these there are few other
techniques which are used by the group to collect information that is described as follows:
Qualitative: It usually involves direct interaction with individuals on a one to one basis
or in a group setting. It is collected from the smaller sample hence it is costly and time
consuming.
Quantitative: It deals with quantities, values, numbers so that they can be measured
making it more reliable and objective. The data are recorded and collected electronically
through computer. Numerical data are collected through observation, interview,
questionnaire, scales, physiological measurement etc.
M2.
There are various research methods, like qualitative and quantitative research can be used
for market research and getting appropriate information. In which quantitative research also
also includes improving the methods to reach the desired results and achieve the target of
research (Schwalbe, 2015). Whereas qualitative is based on quality of the information and it can
not be measurable and done mostly through observation.
TASK 3
P5 Data analysis by using appropriate tools and techniques
Questionnaire: -
Q1. Is digital technology put a huge impact on customers' needs and wants? A. Yes
B. No
Q2. Is transformation in production tools and techniques are advantageous for 3Com?
A. Yes
B. No
Q3. What is impact of using digital tools on small business organisations?
A. Improve production level
B. Gaining high competitive edge
C. Raising customers' trusts and faith
Q4. Are you satisfy with products and services which are provided by 3Com Plc
8
collected information is used for specific task. Therefore, for assessment of technology in 3com
company these two methods are seen most reliable. Apart from these there are few other
techniques which are used by the group to collect information that is described as follows:
Qualitative: It usually involves direct interaction with individuals on a one to one basis
or in a group setting. It is collected from the smaller sample hence it is costly and time
consuming.
Quantitative: It deals with quantities, values, numbers so that they can be measured
making it more reliable and objective. The data are recorded and collected electronically
through computer. Numerical data are collected through observation, interview,
questionnaire, scales, physiological measurement etc.
M2.
There are various research methods, like qualitative and quantitative research can be used
for market research and getting appropriate information. In which quantitative research also
also includes improving the methods to reach the desired results and achieve the target of
research (Schwalbe, 2015). Whereas qualitative is based on quality of the information and it can
not be measurable and done mostly through observation.
TASK 3
P5 Data analysis by using appropriate tools and techniques
Questionnaire: -
Q1. Is digital technology put a huge impact on customers' needs and wants? A. Yes
B. No
Q2. Is transformation in production tools and techniques are advantageous for 3Com?
A. Yes
B. No
Q3. What is impact of using digital tools on small business organisations?
A. Improve production level
B. Gaining high competitive edge
C. Raising customers' trusts and faith
Q4. Are you satisfy with products and services which are provided by 3Com Plc
8
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A. Highly satisfy
B. Satisfy
C. Dissatisfy
Q5. Which method is appropriate for pormting new products for business units?
A. Modern
B. Traditional
C. Others
Q6. Which kind of tools are acquired by management of 3Com for protecting its records within
firm?
A. Hard disks
B. Cloud technology
C. Internet things
Q7 What are communication technologies are used by the company ?
A. Social media
B. Mobile technology
Q8. Give any suggestions to improve digital technology?
Data interpretation: -
Q1. Is digital technology put a huge impact on customers' needs
and wants?
Frequency
A. Yes 35
B. No 15
Q2. Is transformation in production tools and techniques are
advantageous for 3Com?
A. Yes 30
B. No 15
Q3. What is impact of using digital tools on small business
organisations?
A. Improve production level 30
9
B. Satisfy
C. Dissatisfy
Q5. Which method is appropriate for pormting new products for business units?
A. Modern
B. Traditional
C. Others
Q6. Which kind of tools are acquired by management of 3Com for protecting its records within
firm?
A. Hard disks
B. Cloud technology
C. Internet things
Q7 What are communication technologies are used by the company ?
A. Social media
B. Mobile technology
Q8. Give any suggestions to improve digital technology?
Data interpretation: -
Q1. Is digital technology put a huge impact on customers' needs
and wants?
Frequency
A. Yes 35
B. No 15
Q2. Is transformation in production tools and techniques are
advantageous for 3Com?
A. Yes 30
B. No 15
Q3. What is impact of using digital tools on small business
organisations?
A. Improve production level 30
9

B. Gaining high competitive edge 15
C. Raising customers' trusts and faith 5
Q4. Are you satisfy with products and services which are
provided by 3Com Plc
A. Highly satisfy 35
B. Satisfy 8
C. Dissatisfy 7
Q5. Which method is appropriate for promoting new products
for business units?
A. Modern 30
B. Traditional 15
C. Others 5
Q6. Which kind of tools are acquired by management of 3Com
for protecting its records within firm?
A. Hard disks 10
B. Cloud technology 25
C. Internet things 15
Q7 What are communication technologies are used by the
company ?
A. Social media 40
B. Mobile technology 10
Thematic analysis: -
Theme 1: Impact of digital technology on customers' needs and wants
Q1. Is digital technology put a huge impact on customers' needs
and wants?
Frequency
10
C. Raising customers' trusts and faith 5
Q4. Are you satisfy with products and services which are
provided by 3Com Plc
A. Highly satisfy 35
B. Satisfy 8
C. Dissatisfy 7
Q5. Which method is appropriate for promoting new products
for business units?
A. Modern 30
B. Traditional 15
C. Others 5
Q6. Which kind of tools are acquired by management of 3Com
for protecting its records within firm?
A. Hard disks 10
B. Cloud technology 25
C. Internet things 15
Q7 What are communication technologies are used by the
company ?
A. Social media 40
B. Mobile technology 10
Thematic analysis: -
Theme 1: Impact of digital technology on customers' needs and wants
Q1. Is digital technology put a huge impact on customers' needs
and wants?
Frequency
10
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