ICTPMG501 - 4phone E-commerce Project: Implementation & Management

This project report outlines the implementation of e-commerce for 4phone, a small IT company. It details the project's scope, aims, objectives, and feasibility study. The report covers project planning, including requirement analysis, risk assessment, schedule, work breakdown structure (WBS), and cost investment. It also discusses establishing the IT project team, defining roles and responsibilities, training and support, and team values. Furthermore, the report addresses managing project execution activities, coordinating project closure, including IT support plans, sign-off forms, project deliverables, and post-project review. Disaster planning is also considered to ensure business continuity. This document is a project management plan for 4phone's e-commerce initiative.

Running head: ICT PROJECT MANAGEMENT
ICT PROJECT MANAGEMENT
Name of the Student
Name of the University
Author Note

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Table of Contents
Task 1: Introduction.........................................................................................................................3
I. Scope:...................................................................................................................................3
II. Aim and objectives:..........................................................................................................3
III. Feasibility Study...............................................................................................................3
IV. Project Title: Implementation of e-commerce in the 4phone website..............................3
V. Sponsor Details:................................................................................................................4
VI. Organization Chart:...........................................................................................................4
Task 2: project Planning..................................................................................................................5
I. Requirement and Risk...........................................................................................................5
II. Schedule:...........................................................................................................................6
III. WBS:.................................................................................................................................8
IV. Cost investment:................................................................................................................9
Task 3: Establish IT project team..................................................................................................10
I. Roles and Responsibility....................................................................................................10
II. Training and support:......................................................................................................10
III. Team Values and Standard Behavior..............................................................................10
Task 4: Manage project execution activities.................................................................................11
Task 5: Coordinate project Closure...............................................................................................12
I. It support plans:..................................................................................................................12

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II. Sign off Form..................................................................................................................12
3. Project Deliverables...........................................................................................................13
5. Document Signatures............................................................................................................14
III. Post-Project Review:.......................................................................................................14
Disaster plan:.............................................................................................................................15
Reference:......................................................................................................................................17

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Task 1: Introduction
I. Scope:
4phone a small IT company has decided to develop e-commerce to their site. HPMG a
consultant company also developed a business case for e-commerce that could be useful for
4phone. By developing e-commerce to their website, 4phone will be able to enable online
transaction for sell products or services. This report will assist them to develop the e-commerce
system to their website.
II. Aim and objectives:
There are certain objectives needs to be achieved through this project proposal. The aim of this
report is proposed an effective proposal to introduce the e-commerce to their website.
 To enable the online transaction for selling products and services.
 Another objective to develop e-commerce transaction.
 To evaluate HPMG business case to assist 4phone.
III. Feasibility Study
Throughout the IT industry, most of companies utilizes e-commerce in their website to
enable online transaction that provides the most optimal and reach experience. Through proper
implementation of e-commerce the website can be used to buy or sell products and services
through online. This approach will assist them to grow their business even more.
IV. Project Title: Implementation of e-commerce in the 4phone website.
Description: The consulting company, HPMG, developed a business case for ecommerce,
which looked very promising. The company decided to go ahead with the project. But 4phones

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internal team sees this has high risk factors, since it is a complex task that 4phones has not
done before.
V. Sponsor Details:
Most of the fund will be provided by the company owners. 4 phone also have a little save fund
which was intended for investment opportunities in areas that complement or supplement
existing business. Money from this fund will be utilized. Other sponsors details are below:
 AussieBig Bank
 Packfax News
 AGH Ltd
 BMP Insurances
 Wintel
 Koka-Kola
VI. Organization Chart:

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Task 2: project Planning
I. Requirement and Risk
This particular project needs many resources such as huge amount of investment, time
and stakeholders. The project of 4phone e-commerce implementation for customer information
system is an IT based project and the completion of the project would have to face several issues
and problems. The analysis of the risk factors had tended for forming the development of the
effective mitigation strategies (Schwalbe 2017). The following table would show the various risk
factors for the project,
a. Resources required for the completion of the project would be available and can
be aligned with the implication of the effective alignment of the operations
b. Project would be completed in the estimated time and resources accumulated in
the project
c. The team members would not face any quarrel or conflict among each other
Risk Factor Risk Classification Risk Mitigation Strategy
Equipment Failure Technical Reduce
Shortage of the Resources Financial Avoid
Overtime of the activities Operational Accept
Design Flaws Technical Transfer
Loss of data Accidental Mitigate
II. Schedule:
Task Name Duration Start Finish Predecessors Resource

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Names
Implementation of e-commerce
in the 4phone website 75 days Mon
3/12/18
Fri
6/22/18
Project Initiation 15 days Mon
3/12/18 Fri 3/30/18
Requirement Analysis 4 days Mon
3/12/18
Thu
3/15/18 IT manager
Charter Documentation 5 days Fri 3/16/18 Thu
3/22/18 2 service
Director
Accumulation of Resources 4 days Fri 3/23/18 Wed
3/28/18 3 IT manager
Signing of the Document 2 days Thu
3/29/18 Fri 3/30/18 4 Project
manager
analysis an documentation Phase 0 days Fri 3/30/18 Fri 3/30/18 5
UI and system design 19 days Mon
4/2/18
Thu
4/26/18
Platform Selection 3 days Mon
4/2/18
Wed
4/4/18 6
IT manager,
software
developer
Outline of UI and system is
developed 3 days Thu 4/5/18 Mon
4/9/18 8 software
developer
Development of UI design 5 days Tue
4/10/18
Mon
4/16/18 9 software
developer
Development of System design 4 days Tue
4/17/18 Fri 4/20/18 10
Graphical user
interface
developer
Feasibility Analysis 4 days Mon
4/23/18
Thu
4/26/18 11 IT manager
Design Phase Completion 0 days Thu
4/26/18
Thu
4/26/18 12
Development of System 20 days Fri 4/27/18 Thu
5/24/18
Database Creation 4 days Fri 4/27/18 Wed
5/2/18 13 Database
developer
Development of UI 4 days Thu 5/3/18 Tue 5/8/18 15
Graphical user
interface
developer
Development of functions 4 days Wed
5/9/18
Mon
5/14/18 16 software
developer
Development of Programs 4 days Tue
5/15/18 Fri 5/18/18 17 IT manager
Integration of the system 4 days Mon
5/21/18
Thu
5/24/18 18 IT manager
System Development Completion 0 days Thu Thu 19

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5/24/18 5/24/18
Production 17 days Mon
5/21/18
Tue
6/12/18
production package received 4 days Mon
5/21/18
Thu
5/24/18 18 IT manager
Obtain tight comps from designer 3 days Fri 5/25/18 Tue
5/29/18 22
Graphical user
interface
developer
add spec into production guide 3 days Wed
5/30/18 Fri 6/1/18 23 IT manager
create Grid 4 days Mon
6/4/18 Thu 6/7/18 24
Graphical user
interface
developer
Create interface 3 days Fri 6/8/18 Tue
6/12/18 25
Graphical user
interface
developer
Final Production 0 days Tue
6/12/18
Tue
6/12/18 26
Testing Phase 9 days Tue
6/12/18 Fri 6/22/18
System Check 4 days Wed
6/13/18
Mon
6/18/18 27 software
developer
vulnerability check 4 days Tue
6/19/18 Fri 6/22/18 29 IT manager
test report 3 days Tue
6/12/18
Thu
6/14/18
service
Director

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III. WBS:
IV. Cost investment:
Task Name Cost
Implementation of e-commerce in the 4phone
website $13,744.00
Project Initiation $2,400.00
Requirement Analysis $800.00
Charter Documentation $480.00
Accumulation of Resources $800.00
Signing of the Document $320.00
analysis an documentation Phase $0.00
UI and system design $3,368.00
Platform Selection $936.00
Outline of UI and system is developed $336.00
Development of UI design $560.00

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Development of System design $736.00
Feasibility Analysis $800.00
Design Phase Completion $0.00
Development of System $3,200.00
Database Creation $416.00
Development of UI $736.00
Development of functions $448.00
Development of Programs $800.00
Integration of the system $800.00
System Development Completion $0.00
Production $3,240.00
production package received $800.00
Obtain tight comps from designer $552.00
add spec into production guide $600.00
create Grid $736.00
Create interface $552.00
Final Production $0.00
Testing Phase $1,536.00
System Check $448.00
vulnerability check $800.00
test report $288.00
Task 3: Establish IT project team
I. Roles and Responsibility
There are several team members essential to complete the project effectively.
Team Members Roles Responsibility
External
Developers software developer To develop the core application for
enable the transaction
Gray Hepworth Project manager Manage all the project activities
Priscilla Thatcher service Director To direct all the services and
maintain them
David Bliar IT manager Manage all the IT related activities.
Internal IT team Database developer Develop the database for storing
the the data
External GUI
developer
Graphical user
interface developer
Create the interface of the e-
commerce system
john dawes Tester To test the application and validate

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the performance.
II. Training and support:
Every team member must familiar with their roles and responsibility. They should have
proper knowledge of the particular area to be able complete individual goals and ensure project
competition (Leach 2014). The team members must be trained to manage the time and other
resources to complete the project according to the plan. They needs constant support from the
higher-ups in terms of wages and special allowance. They must be familiarized with the real time
project processing rate.
III. Team Values and Standard Behavior
Effective team work is essential in order to complete the project under allocated resources. For
effective team management severs factors needs to be measured and defines such as team value
and behavior standard. Every individual must treated accurately and needs to be co-operate with
each other. Some standards for behavior controls is also applicable such as
 proper communication,
 actively seek and receive feedback for improvement
 and Support and promote intra- and inter-departmental teamwork.
 Consistently share knowledge and information.
Task 4: Manage project execution activities
I. The activities of the project team work on the individual phases of SDLC are planning,
system requirement and analysis, design of the system, development of the system, system
testing and integration, implementation of the work, maintenance and operation phase.

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II. The methods used to monitor and control the quality of the deliverables of the project
are:
 To provide regular status of the reports as they would be outlined in the plan of
communications
 To track and manage the risks and the various issues related to the project.
 To conduct the change of the management of the project.
 To perform the quality management.
III. The methods, which should be taken in order to control the risks and issues within the
SDLC are Acceptance, Avoidance, Control, Transfer, and Continuous Monitoring.
IV. Alpha Testing or Beta Testing could be applied on the project in order to perform
system testing.
Task 5: Coordinate project Closure
I. It support plans:
During the life-cycle of the project, project manager may need different type of documentation to
facilitate tracking, planning and reporting of the project. 4Phone organization should widely
focus on this facilities to control the lack of visibility, weak security, loss of data and limited

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collaboration (Kerzner and Kerzner 2017). There are certain ways to support the project
throughout the lifecycle as shown below.
o Work Flows
o Vision Control
o Collaboration
o Document Capture
o Analysis and Reporting
II. Sign off Form
This form validate that the project was completed. The authentication signature will
prove that the authorities also acknowledged the project. They also ensure that the project met all
their standards and organization’s standard.
1. Project Summary
Start Date 12/3/18 Finish Date 22/6/18
Project Duration 75 days
2. Project Goal
The project goal is to implement e-commerce in the 4phone website.
 To enable the online transaction for selling products and services.
 Another objective to develop e-commerce transaction.
 To evaluate HPMG business case to assist 4phone.

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3. Project Deliverables
The project delivers a proper project plan to introduce e-commerce website with an effective
time, cost and stakeholder management.
5. Document Signatures
Name Description Signature Date
David Bliar By signing this document, I
acknowledge that I have
received all the stated
deliverables at the agreed to
quality levels.
6/12/2018
Gray Hepworth By signing this document, I
acknowledge that I have
delivered all the stated

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deliverables at the agreed to
quality levels.
III. Post-Project Review:
Even though the project plan was completed and met all the standards that does not mean the
project is successful (Harrison and Lock 2017). Simply completing the project does not ensure
that the organization benefits from the project’s outcome. The objective was not to deliver the
process but rather to deliver the process that addresses specific business and check for further
improvement.
There are several factors needs to consider for review the post-project. Post-project
review was conducted by certain methods and practices as discussed below.
Common Processes Used:  External Team
 Validation by IT manager
 Meting
Experience: The experience of the whole project was
pretty much good. The planning for
evaluation of e-commerce website was
effective though some critical problems were
faced such as lack of incentive, clear
guidelines and involvement.

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The proposed tools and techniques for review
the project
The scope: the scope of the review must be
reviewed beforehand to ensure the importance
of the project (Fleming and Koppelman
2017).
 Key Documents: it is essential to
gather key project documents to assess
the project planning process.
 Future Shaping
 Recollections
Disaster plan: every plan requires to review once a year. This project also needs to review each
time environment of the market changes. Disaster recovery plan is essential in order to review
and update the project with two factors (Boud, Cohen and Sampson 2014).
 Environmental factors and the disaster recovery Plan: Environmental factors often alters
within the organization (Burke 2013). Most common environmental changes they can
face are evolvement of new facility and hardware and software updates.
 External factors and disaster recovery plan: the project can effected by many external
factors such as third party access and data loss.
 Computer room environment: computer rooms needs to be secure with
climate control and alternate power supply.
 Data and Restoration: the information of clients must be stored in a secure
system. The information also needs to be backed-up in case of data loss.

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 Hardware and Software: network, server and other periphrases needs to be
monitored properly.

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Reference:
Boud, D., Cohen, R. and Sampson, J. eds., 2014. Peer learning in higher education: Learning
from and with each other. Routledge.
Burke, R., 2013. Project management: planning and control techniques. New Jersey, USA.
Fleming, Q.W. and Koppelman, J.M., 2016, December. Earned value project management.
Project Management Institute.
Harrison, F. and Lock, D., 2017. Advanced project management: a structured approach.
Routledge.
Heagney, J., 2016. Fundamentals of project management. AMACOM Div American Mgmt
Assn.
Kerzner, H. and Kerzner, H.R., 2017. Project management: a systems approach to planning,
scheduling, and controlling. John Wiley & Sons.
Leach, L.P., 2014. Critical chain project management. Artech House.
Mir, F.A. and Pinnington, A.H., 2014. Exploring the value of project management: linking
project management performance and project success. International journal of project
management, 32(2), pp.202-217.
Schwalbe, K., 2015. Information technology project management. Cengage Learning.
Turner, R., 2016. Gower handbook of project management. Routledge.
Verzuh, E., 2015. The fast forward MBA in project management. John Wiley & Sons.
Walker, A., 2015. Project management in construction. John Wiley & Sons.

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