This presentation provides an overview of chatbot service innovation within the banking sector, highlighting its use of artificial intelligence to enhance customer experience and address customer issues efficiently. It details how chatbots function using tools like Beep Boop and NLP to understand and respond to customer inquiries, outlining the benefits such as easy communication, personalized experiences, and 24/7 availability, while also acknowledging drawbacks like the inability to solve complex queries and the need for proper maintenance. The presentation further evaluates internal and external factors using PEST and SWOT analyses to build an effective entrepreneurial culture, and outlines the process of business start-up from conception to execution, including securing funding and hiring successful human assets. Corporate entrepreneurship models are also explored, alongside a list of references.
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