CIS8011: 5G Technology and Business Model in Tertiary Education

This report provides a comprehensive analysis of integrating 5G technology within the University of Western Sydney (UWS) tertiary education sector. It begins with an executive summary, followed by an introduction and background on the initiative, highlighting the benefits of 5G for online students. A detailed business model canvas is presented to analyze key partners, resources, activities, and customer segments. The report explores the technological impacts of 5G, including content delivery, bandwidth enhancement, and machine-to-machine connectivity, while also addressing potential challenges. The customer value proposition is thoroughly examined, focusing on customer needs, feelings, and barriers. The project delivery section outlines strategies, use cases, and financial feasibility. Furthermore, the report covers the product roadmap, potential risks and issues, and concludes with recommendations for successful 5G implementation. Appendices include the business model canvas and other supporting materials. This assignment provides a detailed overview of 5G implementation in the education sector.

Running head: 5G IN TERTIARY EDUCATION SECTOR
5G in tertiary education sector
Name of the Student
Name of the University
Author Note

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Executive Summary
Business model canvas are very much useful to describe and analyse the business aspects associated
with the introduction of an emerging technology in any business. The technological impacts of the
emerging technologies can have both positive and negative impacts which has to be considered in
the planning phase. Customer value proposition has to be focussed during the enactment of any
emerging technologies like 5G. Feasibility analysis is also very much required which can help to
understand the significance of the investment required to incorporate any new emerging
technologies like 5G. Risks and issues associated with the emerging technologies has to be
identified in the first place so that the positives of the technology is enjoyed by the users of those
technologies.

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Table of Contents
1. Introduction............................................................................................................................3
2. Background............................................................................................................................3
3. Initiative Business Model.......................................................................................................4
4. Technology Impacts / Analysis..............................................................................................5
5. Impacts to Customer Value Proposition................................................................................6
6. Project Delivery.....................................................................................................................9
6.1 Strategies..........................................................................................................................9
6.2 Use case description.......................................................................................................11
6.3 Financial feasibility........................................................................................................12
7. Product Roadmap.................................................................................................................13
8. Risks & Issues......................................................................................................................13
9. Conclusion............................................................................................................................14
10. Recommendations..............................................................................................................15
11. References..........................................................................................................................16
12. Appendix............................................................................................................................19

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1. Introduction
Strategy plan is very much required in order to incorporate any new technology in a
business entity such as an educational institution (Skouby, William and Gyamfi 2017). The
incorporation of new technologies like 5G can have a huge impact on the business growth of
education organizations such as University of Western Sydney (UWS).
2. Background
Out of more than 25000 students, 9700 students are online students who are studying wide
range of courses in this university. Most of the online students of this organization have workplace
obligations which is one of the main reason behind the need on online learning material (Samdanis
et al. 2017). The incorporation of 5G is supposed to help those working students to get the online
learning materials and catalogues at a faster rate. Thus, this technology is also supposed to provide
UWS an additional advantage as compared with the educational institutions in Sydney.
Considering the proposal for installation of the multi-tier 5G network which was installed in
the business environment of UWS, it can be assumed that this wireless technology can have a huge
positive impact for the external stakeholders of this organization such as the students as they can get
the access to the online learning materials at a faster speed, as the bandwidth of this technology is
much more than the previous versions of this wireless technology (Outliers 2019). Enhancement in
the net profitability can be one of the other contribution of this wireless technology for the internal
stakeholders of this educational institutions who invested massively during the installation of this
technology. Based on the successful other networks of this university can also be considered within
this technology.

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3. Initiative Business Model
Figure 1: Business model canvas
(Source: Created by author)
The above pictorial diagram can be very much useful to understand the business model
canvas which can be considered in UWS for the incorporation of 5G technology. The detailed
description of each aspect of this model is described in the following table.
Definitions Explanation
WHO Students and the investors of the technology are the prime
stakeholders associated with the incorporation of this
technology.
What This business model canvas is considering the
implementation of 5G.
How The incorporation of 5G has to be conducted in an organized
manner.
Why The incorporation of this technology can be very much useful
to the above stated stakeholders of UWS. The organization
target can also be reached as a result of incorporating this
technology.
Table 1: Definition of the business model canvas
(Source: Created by the author)
Business
model
canvas
What
Who
Why
How Customer segments
Key Activities
(KA)
Revenue streams
Cost structure
Value Proposition
Customer relationship
Key Resources (KR)
Key Partners (KP)

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The incorporation of this business model canvas is very much useful in UWS as it can bring
transparency to the entire implementation procedure of this technology (Rakshit et al. 2017). The
enactment of the 5G must be done in two phases, the first phase shall be studying the compatibility
issues with the technologies which are already used in UWS and the second phase is security the
networking devices of UWS and the final step is the enactment of the 5G services. The entire
enactment procedure must be testing using expert IT professionals.
The consumers of this business such as the students can get hugely benefitted both this
model as well as the new technology. The incorporation of this model canvas can also have a huge
impact on the prime consumers of this business such as the students as they can understand the
facilities they will be having if this wireless technology is successfully incorporated in this
university (Talwar et al. 2014). The commercial value of both the business as well as this emerging
technology can also be enhanced as a result of following this business model canvas. The
stakeholders of this business organization such as the customer service department, service
distribution team, sales team who are considered as the important channels can be benefitted from
the use of this canvas model (Mourtzis et al. 2018). Relationship among each of the stakeholders of
this organization such as the online teachers with the faculties can also be enhanced as a result of
the introduction of this business model canvas. Students are the revenue streams of this business
and new pricing strategy can be set by the concerned team of UWS.
4. Technology Impacts / Analysis
The incorporation of 5G services can have a huge impact on the enactment of 5G services in
UWS. These impacts shall be discussed in this section of the report.
Content creation and delivery: Multi user or multi person conference is one of the most
significant technological impact of 5G services which can be very much useful for the students to
understand the syllabus of their courses or communicate with the facilities or any other staff of

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UWS (Ma et al. 2017). The information transfer rate can also be improved in the first place after the
installation of 5G services.
Core networking/ Bandwidth: There are numerous categories of IT technologies which are
being used in the business environment of this education industry such as the Augmented Reality
(AR) and Virtual Reality (VR). The introduction of the 5G technology can be very much useful to
work with those technology as the bandwidth throughput of this technology much better than the
previous versions (Pervez and Abosaq 2018). Thus, any sort of connectivity issues in the working
environment of UWS can be addressed using the enhanced bandwidth provided by 5G.
Machine to machine connectivity: Business predictions of this educational organization
can be done in an organized manner using this technology as well. The latency as well as the
redundancy issues of this business can be resolved in the first place using this technology as well
(Kadir et al. 2015). The enhanced latency rate as result of the introduction of 5G in UWS can be
very much useful for this education institution in order to build a good relationship with the online
students who cannot come to office for the workplace obligations. Thus, any sort of delay in
communication among each of the stakeholders can be reduced after the incorporation of 5G.
Considering the technological issues of 5G such as the interference issue due to the
spectrum of the remote sensing devices and auto adjustment of metadata., it can be said that these
issues has to address before implementing this technology in UWS.
5. Impacts to Customer Value Proposition
Valuation of 5G must be understood by the consumers of this educational institution so that
the idea behind the incorporation of the new technology results in huge success. Both the negatives
and the positives associated with this technology has to be understood by both the students as well
as the workers of this educational institution. The implementation procedure as well as the offerings
of this technology has to be clear to the consumers of this technology as well (Intharawijitr, Iida and

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Koga 2016). Customer satisfaction has to be one of the most significant aspect regarding the use of
the 5G services in UWS. Thus, it can be said this customer value proposition is strictly based on the
needs and expectations of the consumers of this technology.
The high data transfer rate and real time connectivity can be very much useful for students
of this university to communicate or get access to the learning materials. The HD voice calls with
the faculties can be very much useful for the online students of UWS to deal with any kinds of
confusions associated academics (Majeed 2014). The real time connected applications which are
being used in the working environment of this educational institution.
The tolerance of the latency can be very much useful to deal with the visualization of the
data, low cost expectations of the devices, and lower consumption of electrical devices. Low
frequency used by the 5G services can be very much useful for the students who watches the
educational videos in their private networks (Gozalvez 2015). The IoT devices and the VR
applications which are used by the students can also get boosted due to the installation of 5G.
Figure 2: Identification of customer segments in Customer Value Proposition
(Source: Created by author)

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Thus, the above diagram can be very much useful to understand the benefits of this wireless
technology for the students. The huge data transfer rate of 5G can be very much useful for the
online students of UWS to get faster access of the learning materials (Moedas, Andriukaitis and
Creţu 2017). The risks of this technology in terms of the compatibility issues can also be identified
from this customer value proposition model.
Objectives Attract Interact Engage Convert
Needs Bandwidth must
be enhanced.
Understanding
the needs of the
consumers is
required in this
scenario (Wang
et al. 2018)
Personalization
of the devices
must be
conducted in an
organized
manner.
Validation of
each of the
activities
must be there.
Feelings The consumers
can be very
much hopeful in
order to identify
the positive of
5G.
Curiosity of the
consumers must
be guarded.
Interest of the
students must be
checked during
the installation
of this service.
Students must
be feeling
confident that
their issues
shall be
addressed
after the
incorporation
of 5G.
Barriers Trust factor of the students must be acknowledged, expectations of the
students must also be matching with the service provided by 5G, and
tolerance level of each of the risks of this technology must also be
checked in the first place.
Table 2: Customer Journey Map
(Source: Created by the author)
6. Project Delivery
6.1 Strategies
This section of this report shall be discussing the strategies which are needed to be taken
with additional features for the incorporation of a viable business model regarding the incorporation
of a wireless technology in the business environment of UWS.
 Mission: The prime mission of the incorporation of 5G service is to improve the data
transfer rate for the online students of this educational organizations.

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 Vision: Most of the online students of UWS has workplace obligations which is one of the
prime reasons behind the incorporation of this technology as it would help them to watch the
lecture sections live from their mobile devices with high speed streaming facilities.
 Goals and objectives: The foremost goal regarding the introduction of this emerging
technology in the business environment of this university is to enhance the bandwidth.
Elimination of the additional energy consumption is also one of the prime objectives behind
the installation of the 5G service in UWS.
 Strategies: Security of the data must be maintained when the organizational data are
accessed by online students who might be sitting far away from the university campus.
 Tactics: Section of the human resources, network planning, time slot synchronization
configuration and management of the 5G enabled applications are the prime tactics which
has to be considered among the most significant tactics regarding the introduction of 5G in
UWS.
The delivery of this wireless technology can consider the design thinking procedure which
can be very much useful to bring innovation regarding the introduction of 5G services. The human
problems regarding the installation of the 5G services can be identified in the first place using the
design thinking procedure (Dorozhkin, Kopnov and Romantsev 2015). Thus, in a way it can be
said that the incorporation of design thinking procedure can be very much useful regarding the
enactment of 5G in UWS.

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6.2 Use case description
This unit of the report will be very much useful to identify the long term and short term
strategy regarding the development and incorporation of the 5G services in the working
environment of UWS.
Figur
e 3: Use case description
(Source: Created by the author)

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6.3 Financial feasibility
The following pictorial diagram shall be discussing the introduction of 5G services in UWS.
Figure 4: Calculation of the Net present value
(Source: Created by the author)
Figure 5: Calculation of the breakeven occurrence of this project
(Source: Created by the author)

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7. Product Roadmap
The product road map which is required in order to meet the business objectives of UWS
shall be discussed in this section of the report. Communication between each of the stakeholders is
very much required regarding the enactment of 5G.
Figure 6: Road map of the incorporation of 5G
(Source: Created by the author)
The above pictorial description is very much useful to understand the features and stages
regarding the incorporation of 5G services in UWS. Thus, it can be said that success of this project
can ensured if this roadmap is followed.
8. Risks & Issues
There are different categories of risks and issues associated with the incorporation of 5G
services in UWS. There is an ethical issue associated with the incorporation of 5G is that the
frequency which are used in this wireless technology have a negative impact on the migratory birds
(Campbell et al. 2017). This high speed network had a direct negative impact on those migratory
birds. There are coverage issues associated with the use of this wireless technology. The mobile
devices which are used by the online students has to be changed in the first place (Wang et al.
2014). The range of radiofrequency associated with this wireless technology is the other source of
concern for the students and faculties which are working in the campus of this university.
Access of learning
materials
Security
Access of high quality
video streaming
Faster accesibility
Attending live
conference
Less buffering

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Along with the ethical considerations, there are other categories of health issues associated with the
incorporation of this wireless technology in educational institutions such as UWS. The
radiofrequency have a huge negative impact on the DNA of the students. Oxidative damage is the
other health issues associated with the incorporation of 5G services in UWS. Disruption of cell
metabolism are the other risks associated with the incorporation of 5G services. Loss of proteins
due to excessive stress is the other issue associated with the use of the 5G services in the business
environment of this educational institution.
The other risk of the incorporation of 5G services is the huge initial investments required
from each of the stakeholders of this business as this wireless technology shall be having
compatibility issues with the current mobile devices (Bonnaud and Fesquet 2018). The power
consumption of this technology is much more than the previous editions, which can be the other
concern for the online students of this university. Thus, it can be said that each of these security
concerns has to be addressed in the first place so that the positive impacts of this wireless
technology is enjoyed by the stakeholders of this business.
9. Conclusion
The business model canvas associated with the incorporation of 5G must be considering
every partner, resources of this university. Cost structure, revenue streams, key activities and
customer relationship are the prime aspects of the business model canvas which can be used during
the enactment of 5G in UWS. Content creation, machine to machine connectivity and enhanced
bandwidth are the most significant technological impact of 5G. The entire enrolment procedure of
online students can be enhanced after the introduction of 5G. The financial feasibility analyses help
in understand that the breakeven occurrence of this project is 2.7 years and the total cost of this
project is $240000 AUD. The product roadmap illustration was very much useful to understand the
features and stages of this project. Security issues in terms of the radio frequency, health issues in

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terms of the negative impact on DNA, and financial issues in terms of the huge initial investments
of the students has to be focussed during the incorporation of this technology.
10. Recommendations
 Network diagram must be created during the planning phase.
 Networking equipment must be bought from reliable sources.
 Network design must be done in such a way so that the technology have least compatibility
issues.
 Risk management plan must be considering in order to address the identified risks.
 Communication among each of the stakeholders of UWS is very much recommended before
and after incorporating this technology.

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11. References
Bonnaud, O. and Fesquet, L., 2018. Innovation for education on Internet of things. Proceedings of
Engineering and Technology Innovation, 9, p.1.
Campbell, K., Diffley, J., Flanagan, B., Morelli, B., O’Neil, B. and Sideco, F., 2017. The 5G
economy: How 5G technology will contribute to the global economy. IHS Economics and IHS
Technology, 4, p.16.
Dorozhkin, E.M., Kopnov, V.A. and Romantsev, G.M., 2015, September. Multistage system of
vocational pedagogical education. In 2015 International Conference on Interactive Collaborative
Learning (ICL) (pp. 725-728). IEEE.
Gozalvez, J., 2015. Tentative 3GPP timeline for 5G [mobile radio]. IEEE Vehicular Technology
Magazine, 10(3), pp.12-18.
Intharawijitr, K., Iida, K. and Koga, H., 2016, March. Analysis of fog model considering computing
and communication latency in 5G cellular networks. In 2016 IEEE International Conference on
Pervasive Computing and Communication Workshops (PerCom Workshops) (pp. 1-4). IEEE.
Kadir, E.A., Shamsuddin, S.M., Rahman, T.A. and Ismail, A.S., 2015. Big data network
architecture and monitoring use wireless 5G technology. Int. J. Advanced Soft Compu. Appl, 7(1),
pp.1-14.
Ma, R., Teo, K.H., Shinjo, S., Yamanaka, K. and Asbeck, P.M., 2017. A GaN PA for 4G LTE-
Advanced and 5G: Meeting the telecommunication needs of various vertical sectors including
automobiles, robotics, health care, factory automation, agriculture, education, and more. IEEE
Microwave Magazine, 18(7), pp.77-85.
Majeed, A., 2014. Mobile Learning and Education. i-Manager's Journal on Communication
Engineering and Systems, 4(1), p.30.

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Moedas, C., Andriukaitis, V. and Creţu, C., 2017. Gender minority and health sector: promoting
mental health with better medical education.
Mourtzis, D., Vlachou, E., Dimitrakopoulos, G. and Zogopoulos, V., 2018. Cyber-physical systems
and education 4.0–the teaching factory 4.0 concept. Procedia Manufacturing, 23, pp.129-134.
Outliers, S., 2019. Artificial Intelligence and the Mobilities of Inclusion: The Accumulated
Advantages of 5G Networks. Artificial Intelligence and Inclusive Education: Speculative Futures
and Emerging Practices, p.179.
Pervez, S. and Abosaq, N., 2018. EMERGING TECHNOLOGIES FOR IMPLEMENTATION OF
EDUCATION SYSTEM FOR THE CITIZENS OF SMART SOCIETIES. International E-Journal
of Advances in Social Sciences, 4(11), pp.521-527.
Rakshit, S.M., Banerjee, S., Hempel, M. and Sharif, H., 2017, May. Fusion of VR and teleoperation
for innovative near-presence laboratory experience in engineering education. In 2017 IEEE
International Conference on Electro Information Technology (EIT) (pp. 376-381). IEEE.
Samdanis, K., Wright, S., Banchs, A., Capone, A., Ulema, M. and Obana, K., 2017. 5G Network
Slicing: Part 1–Concepts, Principales, and Architectures [Guest Editorial]. IEEE Communications
Magazine, 55(5), pp.70-71.
Skouby, K.E., William, I. and Gyamfi, A. eds., 2017. Handbook on ICT in Developing Countries:
5G Perspective. River Publishers.
Talwar, S., Choudhury, D., Dimou, K., Aryafar, E., Bangerter, B. and Stewart, K., 2014, June.
Enabling technologies and architectures for 5G wireless. In 2014 IEEE MTT-S International
Microwave Symposium (IMS2014) (pp. 1-4). IEEE.

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Wang, B., Liu, H., An, P., Li, Q., Li, K., Chen, L., Zhang, Q., Zhang, J., Zhang, X. and Gu, S.,
2018. Artificial Intelligence and Education. In Reconstructing Our Orders (pp. 129-161). Springer,
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Wang, C.X., Haider, F., Gao, X., You, X.H., Yang, Y., Yuan, D., Aggoune, H.M., Haas, H.,
Fletcher, S. and Hepsaydir, E., 2014. Cellular architecture and key technologies for 5G wireless
communication networks. IEEE communications magazine, 52(2), pp.122-130.

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12. Appendix
Figure 7: Business model canvas
(Source: Created by author)
Figure 8: Business model canvas
(Source: Created by author)
Business
model
canvas
What
Who
Why
How Customer segments
Key Activities
(KA)
Revenue streams
Cost structure
Value Proposition
Customer relationship
Key Resources (KR)
Key Partners (KP)

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Figure 9: Use case diagrams
(Source: Created by author)