5HR01 - Employment Relationship Management: REBU Strategies & Analysis

This report provides a comprehensive analysis of employment relationship management within REBU, a global transport service provider. Task 1 focuses on enhancing employee engagement and voice through emerging technologies and strategic recommendations, including maintaining core values, prioritizing feedback, and conducting regular engagement surveys. It also highlights the interrelationships and differences between employee voice and organizational performance. Task 2 addresses conflict management, distinguishing between organizational conflict and misbehavior, formal and informal conflicts, and outlining essential skills for handling grievances and disciplinary actions. It further assesses emerging trends in conflict and industrial sanctions, and compares conflict resolution methods like conciliation, mediation, and arbitration. The task concludes with an overview of unfair dismissal law and related employer responsibilities. Task 3 involves an email to the CEO, comparing employee representation bodies and evaluating collective bargaining agreements, emphasizing statutory recognition procedures and both official and unofficial actions. The report underscores the importance of proactive and strategic employment relationship management for REBU's sustained success.

Employment
relationship
management unit 4

Table of Contents
Introduction.................................................................................................................................................3
Main Body...................................................................................................................................................3
Task 1..........................................................................................................................................................3
TASK 2.......................................................................................................................................................7
The differences between organizational conflict and misbehaviour........................................................7
Formal and informal conflict...................................................................................................................7
Two skills required to successfully handle grievances and disciplinary at work and the importance of
handling these effectively so REBU can avoid legal claims....................................................................8
Action an employee might take during conflict.......................................................................................9
An assessment of the emerging trends in conflicts and industrial sanctions............................................9
A distinction of the following three methods (conciliation, mediation and arbitration) that REBU can
use to resolve conflict formally before it escalates to an employment tribunal. Include similarities,
differences and key features of two chosen methods.............................................................................10
The principles of the key legislation relating to unfair dismissal law and outline the process an
employer should follow with regard to with capability and misconduct issues within REBU...............11
Task 3........................................................................................................................................................12
Write an email to the CEO of REBU outlining..........................................................................................12
Similarities and differences....................................................................................................................12
Main provisions of the statutory recognition procedures relating to collective employment law
including official and unofficial action..................................................................................................13
References.................................................................................................................................................15

Introduction
Employment relationship management is becoming the main requirement of the
organization because in to gain long term profitability rate, there is a requirement to pay more
attention on the employees. Every organization needs to implement some specific activities so
that they can effectively maintain good relationship with their employees. This report is all about
employment and relationships management and also highlights the various approaches of the
employee’s voice & organizational performance. For this assessment, REBU organization is
considered which offering their users various types of facilities like schedule transport with the
help of mobile phone applications globally. This report divided in 2 part in which first will talk
about the brief paper to the Board of Directors , second part is all about training sessions and
email to the CEO.
Main Body
Task 1
Definition of engagement
Engagement is considered as the specific arrangements which can helpful to made something
on a particular period of time. Employee engagement is work as human resources which can
determine the level of enthusiasm and maintain the workforce feeling in their job (Mazzei,
2018).
Definition of voice
Basically voice can helpful to maintain the employees express about their ideas,
suggestions and also determine the grievance at the workplace. Management team of the
organisation is responsible to manage the each and every task of the employees. This term is
extremely prominent for the employees and helpful to improve the voice about they feel and also
want.

Emerging development is incorporated with the some specific emerging technologies like
virtual patients, spatial computing, digital medicine, electric aviation, green hydrogen , artificial
intelligence, computer vision, edge computing , Internet of Behavior. These types of
technologies are helpful to improve the emerging development of the organization. REBU is
providing their services globally and also work correlated with the technologies so that company
can work effectively in order to improve the customer experience and development of the people
(Othman and et. al., 2018).
Three Recommendations
There are three recommendations are provided which can helpful in employee voice and
also provide employee engagement. The specific review of emerging development in order to
improve the voice and engagement of the REBU are as follows -
Recommendation 1 : Maintain the core value & emphasize the mission
On the basis of REBU current situation, there are various changes are required so that
REBU can appropriately maintain their voice and engagement in the organization for the
development of the employees. There are various elements are involved in the employees voice
which are helpful to improve the participation and also involvement of the employees at their
workplace. As per the situation, it is recommended that REBU need to maintain their core value
and also take appropriate steps to improve the mission process. Employee voice and employee
engagement both are work collectively in order to maintain their working task in the
organization. There are some appropriate steps need to adopted by the REBU , like collective
representation, proper communication, upward communication, suggestion scheme, quality circle
and jointly consultation. All these things are helpful to improve the involvement of the
employees and also enhance their voice and engagement in the organization (Opoku‐Dakwa,
Chen and Rupp, 2018).
Recommendation 2: Priorities Feedback and concentrate on the engaging management
In order to improve the employee engagement in REBU, it is necessary for the company to
provide their employees proper feedback and also focus on the emerging management so that
company can appropriately improve the effectiveness of their staff members. It is recommended
that company need to improve their development process and also maintain their performance as

per the requirement of the firm. It is analyzed that constant feedback is helpful to improve the
performance and productivity level of the staff members so that they can work effectively and
constantly as per to improve their performance level as compared to the previous performance.
REBU is operating their business internationally so it is necessary for the company to you take
care about their employees so that they can easily interact with the customers and clients and also
address their requirement effectively. Manager of the company needs to formulate some specific
Strategies and also maintain appropriate process in order to improve the management system and
the whole organizational (Anthony‐McMann and et. al., 2017). With the help of effective
management system, all the employees can easily communicate with their superior and
subordinate and also take their precious suggestions and feedback in order to update themselves
and improve their performance graph (Butler, 2018).
Recommendation 3: Conduct employees engagement survey constantly
On the basis of present situation of REBU , it is recommended that there is a need to tu to
conduct a small scale survey continuously. With the help of employee engagement survey,
manager of the REBU can appropriately generalize the prospective and viewpoint of their
employees with the help of employee engagement survey, company can identify the problem,
issues and prospective of their employees so that company can easily do the modification in
there working culture, environment, rules, regulation and policies (Venkataramani and et. al.,
2016).
Interrelationships between employee voice & organizational performance
Employee voice and organizational performance both are interrelated and work collectively
so that REBU can appropriately maintain their performance measurement. It is determined that
and appropriate and effective employee voice can helpful to create the trust, maintain the
innovation, improve the productivity of the employees. For instance, self expression related with
the voice can provide more positive values like high level of job satisfaction; improve the better
opportunities and development process.

There are various factors are involved to determine the inter relation between the employees
voice and also performance of the REBU. In order to improve the effectiveness of their
employees, it is necessary for the organization to take care about the employee’s voice. It is
determined that a happy employee is the right source of success in the organization so it is
necessary for the REBU to improve the efficiency level of their employees and also provide
them proper training and development sessions so that all the employees can work effectively.
Company also needs to arrange a small survey in which company manager can easily generalize
the extract situations of their customers. Through some suggested schemes, companies can
appreciably performance their task and maintain the requirement of their staff members. Through
employees engagement approaches like uphold the core value, identify the top performers,
provide honest feedback, create effective career path are helpful to maintain the performance and
participate of the employee’s voice and engagement (Brinsfield and Edwards, 2020).
Difference between employee voice & organizational performance
On the basis of above discussion about the employee’s voice and organizational
performance, it is identified that there is a some specific difference are determined in the
employees voice and organizational performance which are discussed below -
 Both employee’s voice and organizational performance are helpful to improve the
efficiency and effectiveness of the organization so that they can work more specifically in
order to improve their demand of the employees.
 It is determined that you during the employee’s voice time in the decision making
process, organizational performance improve. It is determined that the more involvement
of the employees in the decision making lead the high level of Organizational
performance.
 Employee voice talk about the experience of the employees and organizational
performance demand an appropriate organizational structure.
 Employee voice is helpful to improve the informative behavior and consultation of the
employees and organizations performance is helpful to enhance the overall productivity
of the organization (Holland, Cooper and Sheehan, 2017).
 Employee voice provides the opportunity, enhancement in express their ideas so that all
the employees can work effectively in the organization and shape their career. In case of

Organizational performance, all the participants of the company are liable to enhance the
performance rate of the organization through their performance and effectiveness
(Marchington and et. al., 2016).
Conclusion
According to this report , it can be concluded that it is necessary for the organisation to take
care about their employees and also implement some specific approaches like feedback system,
take care about their physical and mental health can useful to improve the employee engagement
and voice in an organization. Company can start appropriate policies and schemes related with
the physical and mental health of the employees so that their employee’s performance and
organizations performance both increase in an appropriate manner.
TASK 2
The differences between organizational conflict and misbehaviour
Organizational misbehaviour includes the behaviour of employees or any other person in the organization
that is not supposed to be happened (Nash, and Hann, 2020). The main difference between organizational
misbehaviour and organizational conflict is that the misbehaviour causes conflicts in the workplace.
Misbehaviour is a small concept as compared to conflict because conflict is a wide concept which
includes various kinds of conflicts that is formal and informal conflicts. In case of REBU, any kind of
misbehaviour by employees in the workplace will be included in organizational misbehaviour and
enhancement of the misbehaviour in the organization causing conflicts will be included in conflicts in the
organization.
Formal and informal conflict
The formal and informal conflicts are different from each other and require different resolution
process to be followed by the organization. In order to understand the difference between formal and
informal conflict the resolution process of both the conflicts will help. In order to resolve former conflict
individuals and employees are required to initiate formal complaint in the workplace with the help of

filing of complaint or grievance according to the system followed in the organization (Rouméas, 2020).
Whereas in case of informal conflict the resolution has been made with the help of allowing both the
parties to stay in control in the process and negotiate for the same to find out a common solution so that
the solution can be able to work for everyone. In case of REBU Company, the company has a proper
formal and informal conflict resolution system as they understand both formal as well as informal
systems. The main causes of employee grievance in the organization are the informal conflict which has
been caused by the misbehaviour of the employees with the organization causing conflict within
employees.
Two skills required to successfully handle grievances and disciplinary at work and the
importance of handling these effectively so REBU can avoid legal claims
In order to handle the grievances and disciplinary at workplace it is essential for the managers to
have effective skills that are required to manage these grievances. The two skills that are required to
handle grievances and disciplinary at work are given below:
Communication skills: Communication skills are the most important skills to handle any
grievance and disciplinary because it helps a manager to receive and send the message in successful
manner. Effective communication skills will help the manager to avoid the grievances and provide
effective solutions for handling any kind of grievances at the workplace. Communication skills also
include effective listening which is the most important part to successfully handling any grievance at
workplace and providing solution to the employees.
Decisiveness: Apart from communication skills an individual is required to have a strong
decision making power to solve any kind of grievance as providing solutions to the grievances requires
and effective decisions to be taken(Wilkin, 2017). It is also the most important skill that should be present
in a manager to successfully handled the grievances and disciplinary at work.
If the management of the company is able to successfully handle the disciplinary actions and
grievances in the organization then it will keep the employees and other stakeholders of the organization
to be happy with the REBU Company. Providing solutions to the grievances at the initial level will help
the managers to stop the employees and other parties. It will solve the grievances of the other party and
will avoid legal claims on the company in case of any grievance and disciplinary action.

Action an employee might take during conflict
Basis One Action Key feature Its difference
Official Action taken by
employees as an
industrial action and
which the employees
select the option to call
of a short strike and
lockout in the
organization.
Provides justice under
law.
It is justified way to
show a conflict and
protest in the
organization
This has been
authorized by trade
union.
In case of official action
the employees are able to
file a suit against the
employer in case of
increasing conflicts.
Whereas in an official
action the employees
does not have a fair
chance to file a suit
against employer.
An official action has
been authorized by trade
union whereas unofficial
action is not authorized
by trade union.
Unofficial election
results in a short strike
and lockout whereas an
unofficial action will
result and spontaneous
and disruptive gatherings
in the workplace.
Unofficial Spontaneous and
disruptive gathering
caused by employees in
the organization
without taking
authorization from the
trade union can be an
action which can be
included in unofficial
action.
It is a spontaneous
action taken by
employees.
It can be result in
increase of conflicts in
case of wrong demand
by employees
It is not approved by the
trade union(Cowan,
Clayton, and Bochantin,
2021).
An assessment of the emerging trends in conflicts and industrial sanctions
Emerging trends in construction industry of sanctions will includes the different ways of conflict
and protest that has been adopted by employees most commonly in the organizations these days. The
adaptation of modern work and technology in many organization has diminishes the use of trade union in

the industries which will provide completely different trend to the ways of conflict and protest that has
been adopted by employees these days. Employees prefers long strikes in order to response to the
conflicts in the organization but the emerging trends has makes it a shorter as well as a strategically
planed strikes. The company is these days have internal system and policies related to the solution of
grievances of employees which has reduces the chances of conflicts and protest in the organization. The
organizations as a proper grievance redressal system that has been provided to the employees a
democratic environment in the organization and will help then to adopt shorter and strategically planned
strikes in their way of conflict and protest. This emerging new trends in the market as a way of conflict
and protest in the organization has various features among which the most common feature is it reduces
the time that has been wasted in the long strikes and also enhances the productivity of the
organization(Menkel-Meadow, 2020). These emerging trends has higher value in the today's organization
that can be possible with the help of new ways that has been adopted by workplaces and technology
through which the companies are able to have internal use of policies. In context of REBU, these new
ways of work and technology will help the company to have a proper conflict management which became
a strength for the organization by reducing the number of conflicts and protest in the organization. Apart
from this it can also became a weakness for the company if employees and management is not able to
adopt these new ways of work and technology in their day-to-day activities.
A distinction of the following three methods (conciliation, mediation and arbitration) that REBU
can use to resolve conflict formally before it escalates to an employment tribunal. Include
similarities, differences and key features of two chosen methods
In order to provide a grievance system the company REBU has an option to provide three basic
methods to the employees through which the employees will be able to resolve their conflicts formally.
This redressed system will help the company to resolve the conflict internally so that the employees are
not required to escalate to the employment tribunal. These three methods are the conciliation arbitration
and mediation. For the purpose of REBU, the company has an option to choose arbitration and
conciliation for the purpose of resolving conflicts formally in the organization. The similarities
differences and key features of these arbitration and conciliation are explained below:
Arbitration: Arbitration refers to the process in which employees as an option to submit a dispute by an
agreement that the parties will resolve the dispute with the help of one or more arbitrators who provides
binding decisions for the dispute(Feng, and Xie, 2020). It is a private dispute resolution system and is
consensual in nature.

Conciliation: Conciliation refers to an instrument that has been used to resolve the dispute out of the
court. Conservation is a voluntary instrument that can be adopted by organization to resolve disputes and
also is flexible confidential and a process that is interest based in nature.
The principles of the key legislation relating to unfair dismissal law and outline the process an
employer should follow with regard to with capability and misconduct issues within REBU
Unfair dismissal refers to the situation in which employee is dismissed from the workplace with
unjust unreasonable or harsh manner. It has been provided that the dismissal of a qualifying employee
will be considered unfair until the employer has depicts the valid reason for such dismissal from the
organization. This principle provides for the five valid reasons in which the employee can be dismissed
from the organization in the unfair dismissal is on the grounds of capabilities any misconduct by the
employee by the reasons of redundancy and other substantial reasons which provides the dismissal a
justification by the employer. Affair the employer is required to give one of the following regions that are
potentially fair otherwise the dismissal will be deemed to be automatically on fair in the company. In case
of REBU, the managers of the company are required to follow a proper process in order to dismiss an
employee due to the reasons of their capabilities and misconduct issues within the company. The
managers are required to give the employee a proper notice off warning related to their capability is and
misconduct issues in the organization and provide them a suitable time to resolve this issue (Feng, and
Xie, 2020). In case of negligence from the employee the employer has an opportunity to dismiss the
employee from the job and in case of any grievances by the employee the tribunal will be able to identify
that either the dismissal is fair and unfair under the law.

Task 3
Write an email to the CEO of REBU outlining
To
Chief Directors of REBU
Subject: Union and Non Union forms of the employee’s representation
Dear, Mam / sir
Similarities and differences
Similarities
Basis Union form Nonunion form
Negotiation
Workers of the organization
are maintaining some
negotiation activities in order
to meet their requirements.
Individual negotiate for the
litter leverage and also
maintain small form of
negotiations activities.
Bargaining In context of the bargaining
factor, workers and other
members of the union are
bargain for the fair pay units ,
dues pay.
Non union forms are involved
in the no dues pay.