7101NRS: Leadership Impact on Quality Outcomes - Critical Essay

This essay critically analyzes the impact of leadership on quality outcomes within an organizational context, drawing upon a scenario relevant to the student's discipline. The essay examines potential issues linked to leadership practices and organizational governance, such as those arising from the Australian COVID-19 Vaccination Policy. It explores micro-skills in counseling, including communication, listening, and empathy, and their effectiveness in delivering quality treatment. The analysis considers both positive and negative aspects of counseling sessions and reflects on the development of micro-skills for improved patient care. The document is contributed by a student and available on Desklib, a platform offering AI-based study tools and a wealth of academic resources.

Micro-skill in counselling

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
The term micro-skills are defined as a specific competency for the communication and
interaction with the individuals in an effective way. Moreover, the professional education for the
social worker, mental health practitioners and other helping professionals. It usually includes
various of micro-skills training and order to develop and formulate professionalism towards the
essential building blocks of counseling, therapies, mediation, and another method of intervention
which is useful to reduce the complexities of individual who is facing issues regards with the
mental health or others. Moreover, the earliest social micro-skills are referred to as an
interviewing skill that is helpful to know the complex behavior of the individual that is
associated with the society or the community (Barrett et. al., 2018). As per the recent studies, this
is well recognized that the interpersonal, communication skills and competencies are more
powerful in order to understand the individual psychology and behavior towards the family is
group communities and another social system. In this, the micro-skills education is helpful to
teach the individual about professionalism which is a requirement to live within a community
and maintain a high sense of self-awareness that can employ their skills in a conscious and
purposeful manner. In addition to this, the micro-skills education typically begins with teaching
basic communication skills such as paraphrasing, reflecting feelings, summarising, asking open
and closed questions and answers, providing information and using appropriate body language
and facial expression while elaborating on listening to someone. In this report, the video is based
on the micro-skills where the individual used to take counseling from the health care
practitioners and they assist while using the micro-skills they understand the individual (Bennett
et. al., 2021).
MAIN BODY
There are different micron skills which affect the communication between individual that
can include communication skills, listening skills, attending behavior, responding, client
observation, influencing and focusing etc. (Mohapi, (2017)).
With contrast with the video, the micro skill is helpful to understand the individuals in order
to behave functionally with their wife families and outside the community and society. It usually
helps to develop interpersonal behavior and maintain proper working with individual's
organization of the communities (4:12). When healthcare professionals used to know the

consequences which is faced by client on a regular basis then the healthcare professionals use
their micro-skills in order to understand the complications and what are the solution that they are
provided to the client. Moreover, the professional used to understand the consequences in the
appropriate way by using the approach of active listening and responding towards the situation
which is worse towards the client. In this, they also ensure that it is temporary and must be fixed
by using some of the approaches which is relevant and helpful for the client (Carosin et. al.,
2021).
Here, skills have been effective that allows to make better counseling for better
interpretation of individuals.
Moreover, the healthcare professionals use the proper approach in order to retrieve the
condition by communicating and interacting in the appropriate way. Whereas the client
deliberately shows various emotions which provide an aspect feeling and reflection of their
issues. In this, when used to share their thoughts regards with their wife that they are fighting and
could not understand each other due to the miscommunication (Xing et. al., 2019). Then, the
client used to take a pause and then start sharing the event in a descriptive way. In addition to
this, the healthcare professionals used to understand that the client is literally facing the issues on
the wider range, which can create hindrance in their mental health. With this, the professionals
used to provide a solution for the better and listen to the issues or the problem in a specific way
and provide some of the solutions which can resolve the minor issues which is faced by the client
for a longer period (Bennett et. al., 2021). In this video, the fighting between the wife used to be
eradicated by using the proper interaction and communication with the wife in making
understanding towards the issues that she wants to share. So, show active listening is a helpful
approach to reduce the issues that is associated with the client (Hubena et. al., 2020).
The impact on the client is usually contributed when the health care professionals are used to
interact and to communicate the client in order to know the complexities and provide a solution
by their active listening. These are the skills which is associated with the micro-skills, which is
helpful to contribute in order to develop a counseling relationship with the client. At the same
time, taking the contrast of the video, when client shares their issues as well with the positive
aspect of their life. In this, the healthcare professionals show their facial expressions while
smiling on the fight with the wife to make the situation funnier in order to make a bond with the
client (Karnain, (2019)). These are the skills that provide an aspect to understand and create a

relationship with the client in the proper way to know more about the consequences which is
faced by the client for the longer period (Isom et. al., 2021).
While taking in the context of the session, it is also analyzed that communication,
interaction which worked as a micro skill that played a role in obtaining the information from the
client side for the appropriate solution or intervention. In this, there are some of micro-skills
which is not used in the proper way. While making counseling with the body language and the
facial expression, it is not as much which is required for the counseling the lack of therapy is also
observed session and client faces the anxiety or distress. These are the basic micro-skills that
show their absence while communicating with the client. To make it more effective it is essential
how to make a familiar relationship by using the approach of better communication and
interaction on the personal level and used to produce some of the facial expressions on the bad
and good stories of the client (Rani et. al., 2020).
There are various positive and negative aspect of the session in which impacts the patient
and influence him to describe the situation more effectively. There are some of the positive
aspect that influence and help counselors to evaluate the individual's issue and help to provide
some relief regarding it (Bennett et. al., 2021). The negative aspect of the session is that it also
influences the patient take the aspect and evaluate that it is not his fault about the situation and
not to worry about this. In this, the counselor need to ensure that there should not be any type of
conflict between his wife and due to counseling, this can have an impact on the discussion of the
client (Duncan, (2019)).
There is a positive aspect of the situation that help an individual to describe the situation
and the condition through which it enable him to express his feeling. This provides the
information to the counselor that can help him to perform more effectively. This can help to get
stress-free. There is also a positive aspect of the session is to deliver better counseling and
they provide better relief to the patient that can he could improve his quality of life and live with
better impact (Fieldhouse, (2020)).
There is a positive aspect about the counselor that, through asking a question about the
patient's wife help him to get his feeling about his wife and organize the situation which has been
happened between patient and his wife. This help counselor to evaluate the situation and help
patient to get relief from stress and make him feel comfortable that allowed to live with better
mental health (Eppler, (2018)).

There is a negative aspect of the session that the counselor can have the personal
information about the individual that may create conflict when this information is shared by the
patient wife. So in this case, there is need to be professional and should not breach with the
confidentiality aspect and take care of the information with themselves for better health
improvement of the patient (Rani et. al., 2020).
There can be negative aspects of the counseling can be the treatment failure. This is one
of the negative aspect where treatment can we fail and counselors should not able to provide
better counseling. This can enable patients to get a better delivery of care and provide positive
mental health. There can be risk of treatment failure that may create more difficulty for the
patient to deal with the current situation (Oduh, (2020)). This can also create a negative impact
on an individual where he may think that counseling cannot a help him and he needs to take care
of the situation himself. This can create negative impact on individual mental health and create a
more anxiety and stress which can reduce his mental stability which leads to mental illness (Rani
et. al., 2020).
There is a negative aspect of counseling can be the duration of symptoms which can
create difficulty for the individual. This may have chance to get a trigger about the point, which
create the difficulty for patient through counseling. The counselor may enable the trigger point of
individual that can lead to create more stress within client and may feel negatively impacted
through the counselling. This can be high risk of life and the patient make a suffer more due to
this counselling. Due to deterioration of the symptom, there can be risk of failure of treatment
and they can hurt individual and set about the counseling sessions (Hammonds, (2019)).
It has been observed while delivering counseling session, and there is a need to develop
some micro-skill that can be comfortable for using for better delivery of treatment to the
individual. In this, there is a need to use the listening, empathy, responding and nonverbal
communication which can be highly effective and allow to provide better counseling session to
the individual. These are effective and needed to adopt for better listening about the issues faced
by patient and nonverbal communication can help to make individual. This can allow to process
the further by showing empathy as a counselor. It can be effective for delivering better care of
the patient to make him feel comfortable and their influence to continue the session that can have
positive aspect (Prihandoko, (2020)).

There is need to develop silence and normal communication, which should be more
developed. For better delivery of counseling sessions which can be effective and perform well to
deliver effective treatment. This can be done by practicing and learning that allow to adopt this
skill while counseling (Millington, (2021)).
CONCLUSION
From above discussion, it can be concluded that micro-skill is highly effective and can
help the counsellor while counseling. This can enable individuals to use their micro-skills like
nonverbal, communication, listening, silence, sympathy, empathy and responding. This can have
high impact on a counselling session. This can enable individuals to get relax and come to
process further counseling session. In this, there is a discussion about the different micro-skills
which are highly effective and enable to deliver quality treatment sessions. There is also a
discussion about the effectiveness of micro-skills and their impact. There is also a discussion
about the micro-skills contribution within the counseling relationship. There is also analyzing
and evaluation of the positive and negative aspect of the situation. This report also includes a
reflection of development within micro-skills that can help to perform well while counseling
patient.

REFERENCES
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