A-1 Express Delivery Service: TQM Strategies and Implementation

This report provides a comprehensive overview of Total Quality Management (TQM) strategies and their application, specifically within the context of A-1 Express Delivery Service. It explores various TQM approaches, including element, organizational model, guru, award criteria, and Japanese total ...Read More

Running Head: TOTAL QUALITY MANAGEMENT
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TOTAL QUALITY MANAGMENT
System04121
7/26/2019

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Contents
1. Strategies for Total Quality Management...........................................................................2
 TQM element approach:.................................................................................................2
 The organizational model approach:...............................................................................2
 The guru approach:.........................................................................................................2
 The award criteria approach:...........................................................................................2
 The Japanese total quality approach:..............................................................................2
2. Major philosophical principles that serve as the foundation for Total Quality..................3
 Quality methods:.............................................................................................................3
 Empower methods:..........................................................................................................3
 Company philosophy:.....................................................................................................3

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1. Strategies for Total Quality Management
 TQM element approach: this method of business takes the key business
procedure and the units of organizational components. It also usages tools of TQM in
order to foster the developments. This method is something that was widely in the
year 1980 and the companies also tried to contrivance the portions of TQM.
 The organizational model approach: the guru approach includes individual or
the team visit organization that have a leadership role in the TQM and in order to
regulate their procedures and reasons to the achievement. They help in integrating the
thoughts with their personal ideas in order to grow an organizational model which can
adapt a specific business. This technique was widely used in the year 1980
(Gharakhani, Rahmati, Farrokhi, & Farahmandian, 2013)..
 The guru approach: This approach focuses on the teaching and writing of one or
more of the quality of leading and it acts a guide in contradiction of which it can
regulate the deficiencies of the business. The organization than makes suitable
changes to act as a remedy for those kind of shortages.
 The award criteria approach: in this model helps an organization to use the
standards of a European award, quality award and other awards in order to identify
the areas when things can be improved. Under this approach the implementation of
TQM can focus on meeting the specific criteria of the award (Talib, Rahman,
Siddiqui, & Qureshi, 2011).
 The Japanese total quality approach: the organization which uses the entire
approach of quality can inspect the thorough application techniques and the strategy
working by the Deming prize endearing companies and they also custom the
experience to grow a extended range of chief plan for using it in the household.

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2. Major philosophical principles that serve as the foundation for
Total Quality
The basic philosophies for the TQM can simply mean undertaking business in order to
fulfil the needs of the customers, suppliers and improving the processes of business.
 Quality methods: there are various quality methods such as just-in time
production, poka-yoke and variability reduction that can help in improving the
process and reduce the amount of waste.
 Empower methods: one of method to satisfy the internal suppliers is by
empowering the workers. This means to allow them to make decisions on the things
that cannot be controlled by them. This method helps in reducing the stress and
burden from the supervisor and it alsi helps the internal supplies in order to work (Al-
Swidi, & Mahmood, 2012).
 Company philosophy: the company can only become success full if they focus
on satisfying the needs of the customers by providing them significance for what they
buy and the quality they expect as that helps the company or the business to get more
of repeat business, reduced complaints, referral business and the expenses of the
service. Some of the companies not only provide good quality but along with that they
also give extra service in order to make the customers feel more valued and important.
References

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Al-Swidi, A. K., & Mahmood, R. (2012). Total quality management, entrepreneurial
orientation and organizational performance: The role of organizational
culture. African Journal of Business Management, 6(13), 4717.
Gharakhani, D., Rahmati, H., Farrokhi, M. R., & Farahmandian, A. (2013). Total quality
management and organizational performance. American Journal of Industrial
Engineering, 1(3), 46-50.
Talib, F., Rahman, Z., Siddiqui, J., & Qureshi, M. N. (2011). Total quality management and
service quality: an exploratory study of management practices and barriers in service
industries. Int. J. Services and Operations Management, 10(1), 94-118.