Analysis Report: Managing Business Activities for ABC Company (HR)

This report provides an in-depth analysis of managing business activities, specifically focusing on the case of ABC Company. It begins by examining the interrelationships between different processes and functions within the company, emphasizing the importance of aligning mission, aims, and objectives. The report then delves into process mapping, outlining the steps ABC Company should take in its recruitment process, followed by a discussion on building a quality gateway through public recognition, skilled employees, branding, and benchmarking. Furthermore, it explores strategies for promoting goals and objectives, including highlighting issues, developing action plans, and setting up monitoring and controlling mechanisms. The report also presents SMART objectives to align human resources and other resources, and discusses the implementation of systems to achieve these objectives. It covers topics like implementing systems to manage quality standards, analyzing quality culture, and recommending improvements. Finally, it addresses risk assessments and health and safety regulations. The report aims to improve ABC Company's operational efficiency and achieve its objectives.

MANAGING BUSINESS
ACTIVITIES

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Interrelationships between the different processes and functions of the company...............3
1.2 Process mapping of the company for achieving goals and objectives..................................4
1.3 The elements required to build a quality gateway................................................................5
2.1 A plan to promote goals and objectives................................................................................7
2.2 SMART Objectives for Alignment of People and Other Resources.....................................9
2.3 Implementing appropriate systems to achieve objectives...................................................10
2.4 Activities for meeting the operational plan through effective monitoring and control.......11
TASK 3..........................................................................................................................................11
3.1 Implementing system to manage and monitor quality standards........................................11
3.2 Analysing the quality culture for to ensure continuous monitoring, evaluation and
development of the process.......................................................................................................12
3.3 Recommending improvements with organizational goals and objectives:.........................13
3.4 analysing the implication of the proposed change in the company....................................14
TASK 4 .........................................................................................................................................15
4.1 To carry out risk assessments as required by legislation, regulation and organisational
requirements..............................................................................................................................15
4.2 Analysing health and safety regulations and legislation applicable in specific work
situations...................................................................................................................................16
4.3 Analysing a systematic review of organisational health and safety policies and procedures
in order to ensure they are effective..........................................................................................16
4.4 Analysing practical application of health and safety policies and procedures in the
workplace..................................................................................................................................17
CONCLUSION..............................................................................................................................17
REFERENCES..............................................................................................................................19

INTRODUCTION
The activity of handling the business activities of the Human Resource(HR) in an
organisation is one of the most essential responsibility of their HR management team. It is
necessary that they should focus on implementing strategical techniques and methods in order to
maintain the flow and direction of executing proper business operations and overall functions.
The significance of managing business activities can be examined by the fruitful results attained
after implementing the structure of procedures (Brocke and Sinnl, 2011). The report is directing
the attention on the ABC company which is addressing a high level of negative results like
reducing number of employees, delays in operations, etc. which is generated due to
ineffectiveness of processes of recruitment, selection, reward systems, promotions, etc. It is
necessary for the company should develop and improve the critical areas that results in negative
form in order to become an effective business and attain achievements.
TASK 1
1.1 Interrelationships between the different processes and functions of the company
It is determined that a company's purpose, mission, vision and objectives are highly
linked with their business operations and functions which needs to be executed by their
management aspects like employees, workers and managers. The company's direction of overall
functioning should be specific and clear in order to mark greater form of achievements
(Gharajedaghi, 2011). In that context, the ABC company has also evident an interrelationship
among the business processes and the functions addressed by the firm. Thus, the following are
the aspects or factors that are helpful in developing a strong relation with both the stated
elements: Mission – A company has a specific mission over which the company is highly focused
and works in an effective manner for marking a high level of achievements. Similarly,
ABC company is also centred on assessing the mission of becoming a source for the
other enterprises to attain professional and skilled individuals. Aim – It is evaluated that a company generally works for accomplishing goals and
objectives which are to be addressed by executing business functions in a better and
effective manner. The company's process is to offer a range of products and services in
order to gain market share and high form of revenue (Campbell and Knapp, 2013).

Likewise, ABC aim to be a strong recruitment and selection company. Thus, the cited
firm has created a department of conducting the perfect form of screening and examining
the business functions.
 Objectives – Company's main set of objectives is to accomplish greater market values
and level of revenue. In that context, the cited company is also targeted on achieving
higher form of results by reducing the level of issues like ineffectiveness of business
operations and functions (Dale and et.al., 2013).
Illustration 1: Organisation chart of ABC company
(Source: Burlton, 2014)
1.2 Process mapping of the company for achieving goals and objectives
The main purpose of process mapping is to implement an action plan for completing a
business function by assigning the work to the management. It is essential that a company should
determine a proper set of strategy in order to achieve the desired form of results. The process of
structuring an action plan should be specific, clear and assessable for the management team so
that they can step by step implement the plan in the organisation (Gustafson, 2012). Similar to
this aspect, ABC company has also defined a set of implications and strategical operations for
resulting better forms of outcomes. ABC company is a recruitment which is highly focused on

supplying a skilled and professional types of personnel to the required enterprises. For this, they
need to conduct a proper and systematic set of processes which are as follows:
 Taking applications like CV and Resume from the applicants by placing an
advertisement, online blogs, websites, social media promotions, etc.
 Assessing the individuals which are having high level of academic skills, theoretical
abilities and strong base of certificates.
 Inviting them for a test or examination either online or at organisation for analysing their
aptitude, capabilities and overall attributes. Judge the entire team of individuals and
select the best of them (Kohlbacher and Gruenwald, 2011).
 After the selection, conduct a personal test of the person in order to assess the reacting
abilities, confidence level, criteria of handling situations, etc.
 Individuals passing the above round is placed on an On the Job Process (OJP) where the
person is positioned at a rank at which they need to work for three days. This would help
in determining the business handling abilities of the person.
1.3 The elements required to build a quality gateway
In a company, the managerial team of aspects which includes all the employees,
managers, workers and other individuals are extremely aimed on attaining better results from the
Illustration 2: Recruitment process
(Source:Dayton, 2003)

business operations executed by them. Moreover, it is necessary that a company should develop
a strong build up of quality gateway in order to attain good results from their functioning. In that
case, ABC should also develop a high quality set of action plan for accomplishing desired set of
objectives and overall market response. For this, they need to direct the attention of team over
creating dimensions and edges of quality gateway (Burrow and Kleindl, 2012). These activities
could be processed by defining and applying the elements of quality gateway in context of ABC
company: Public recognition – The set of activities for building up an effective boundary of quality
gateway can be easily maintained and controlled by developing high level of public
recognition. This allows the company to gain greater form of market response and mark
a better presence in their working sector. Skilled employees – It is witnessed that a company should have a team of skilled,
effective, professional and highly qualified employees which are able to supply high
quality working in the functions assigned to them (Jeston and Nelis, 2014). In that
respect, the ABC company should select and create a team of experts which properly
trained and developed so that they are able to maintain a level of quality standards in
their working (Quality circle. 2015). Branding – Company needs to direct it efforts on creating better and stronger branding
for attaining high form of brand value and building up strong corporate image. ABC
company has to implement better strategies and action plan for creating a stronger hold
on the market.
 Benchmarking – This process is extremely effective in creating the pillars of quality
gateway, as it helps in analysing the business situations and conditions in order to
identify the aspects of creating a high quality standards in the operational and functional
values (Francis, 2010).

2.1 A plan to promote goals and objectives
It is evaluated that company needs to create an effective set of action plan in order to
accomplish the proposed forms of goals and objectives. This cane be addressed from the
business scenario of ABC company that management is facing high level of impact from their
selected processes of recruitment and related functions. It is generally witnessed that the working
of the employees are directly linked with organisational success (Forsgren and Johanson, 2014).
Thus, it has become vital for ABC company to assess the best of working and executing the
business task by reducing the influence of negative impacts from the ineffective processes and
practices of leadership and overall management. In that case, ABC should systematically develop
an effective strategy that is able to accomplish the desired goals and objectives. For this, they
should consider the following elements of developing a perfect and competitive strategy: Highlighting issues – In prior stage, the management team of employees should direct
their attention of identifying the issues and influences that are impacting the operational
Illustration 3: Elements of quality gateway
(Source: Total quality management. 2015)

and functional activities of business. In ABC company, the addressed consequences are
inadequate leadership and ineffective management (Dayton, 2003). Developing action plan – After assessing the number and level of issues and their
impacts, the team should determine an effective set of strategies in order to overcome the
negative situation and generate fruitful results. ABC company would also consider the
issues and implement an action plan like hiring an expert for leading the team and
managing their functions or introducing new techniques of training and developing by
assessing the threats. Setting up strategies – In this step, the team has to consider each and every action plan
for developing an effective strategy for reducing the issues and generate sources of
attaining new forms of productive and profitable approaches. Similar to this, ABC should
also conduct an activity of setting up strategies by evaluating and conducting the process
of evaluation (Scholz-Reiter and Stickel, 2012).
 Monitoring and Controlling – The team needs to monitor the entire process of
implementing the strategy and maintaining its continuation in the company. ABC
company should centre the attention of the strategies over the stated areas and aspects
which are leadership traits and management theories.

2.2 SMART Objectives for Alignment of People and Other Resources
ABC Company is highly aimed on becoming a crucial source of organisational personnel
which are effective and professional in accomplishing business task in order to attain
organisational objectives. In that context, SMART objectives are to be addressed by the cited
firm so that supreme objectives can be marked and accordingly achieved (Zhang, Ouyang and
Ning, 2010). The following are the elements of SMART objectives and their structure to align
the HR and other related resources:
Specific
 Checking and controlling the level of quality while selecting the candidates.
 Effective leadership style would be adopted in order to get rid from negativity.
 Boosting the level of participation among the employees. Developing stronger relations and connectivity with new and active clients.
Measurable
 Overall acquiring the market share of 25% in current year.
 Boosting the level profits from 16% to 30% in prevailing year.
Illustration 4: Plan to promote goals and objectives
(Source:Burlton, 2014 )

 Creating new contracts with 30 new companies.
Attainable
 Adopting participative leadership style in company for assuring that work is completed
on time and in standard format.
 Introducing new mechanism of quality check that particularly focuses on developing
skills and qualification.
 Effective utilization of available resources (Klingner, Nalbandian and Llorens, 2015). Improving the forms of technological equipments.
Realistic
 Appointing a team of skilled and experienced employees over screening and interviewing
activities.
 Restructuring the recruitment process of ABC Company (Shields and et.al., 2015).
 Defining time for each activities of management
 Schedule the entire set of processes and activities.
2.3 Implementing appropriate systems to achieve objectives
The process of ascertaining the appropriate systems of accomplishing the desired forms
of results and objectives is highly facilitating the organisation in generating the path of achieving
targets and objectives by leading the business to greater success (Delahaye, 2015). In that
context, it is necessary for the company like ABC to determine and implement the appropriate
forms and techniques of achieving high level of objectives. The following are the suitable
techniques and systems which are to be considered by ABC for ascertaining objectives: Implement budgetary control system – It is required that the company should have a
control over their entire set of business operations. As this is helpful for the company in
attaining better level of results. Moreover, specifying a proper budget for each and every
activity is also assistive in avoiding future capital issues. The inaccessibility of financial
origins affects the level of functioning of the entire department of the company
(Marchington, 2015).
 Setting up of objectives – As per this technique, the prior activity of the company is to
determine and define to forms and kinds of objectives. After which the company should
effectively develop a designed structure of achieving the entire set of objectives which
they are probably centred to achieve within the specified time period. The nominative

types of aims should be defined in context of SMART objectives so that the company can
easily mark their success.
2.4 Activities for meeting the operational plan through effective monitoring and control
It is ascertained that every company is generally aimed on improving their functional and
operational processes which helps them in achieving greater level of positive results and overall
accomplishment in desired form of objectives. Thus, it is necessary that ABC should also centre
its efforts on defining the types of activities and their structuring in order to meet up the results
of their operational plan (Harrington, Warren and Rayner, 2015). Moreover, the team of the ABC
company should conduct regular checks and examination of operational plan for assessing the
positivity of the plan. They need to identify the methods and techniques that are useful in
monitoring and controlling the direction of operational plan. For this, they should consider the
following aspects of methods: Scheduling time period – It is highly beneficial function for any organisation in any
sector which helps in managing and controlling their entire set of business operations. It
is necessary that they should execute the stated business functions within the defined
structure and accomplished them in the stated duration. This method will assist ABC's
team in avoiding the impact of negative output for delaying the business operations.
 Training and development – This technique has best set of activities to increase the
overall abilities and efficiency of an individual. In that respect, ABC would get vital
source of developing new level of talent and skills among the managerial aspects
(Beadles and et.al., 2015).
TASK 3
3.1 Implementing system to manage and monitor quality standards
In this case the management of the ABC is not good. They have to face various kinds of
problem like delay in operation, close services and reduction in thousands of jobs. So ABC
company has to follow the system which improves the overall performance of the company. The
ABC company design the structure according to this step which will be beneficial for managing
the company policy (Allen and Sawhney, 2009). This steps also helps in the total quality
management of the company. The steps are:

 Design or define : in this step first company has to define the objectives, procedure,
policy according to the requirement of the clients and work accordingly.
 Measure: in this the company has to see the present condition of the business, employees,
risks in the business. Collect facts and figures of their business.
 Analyse: in this ABC company has to see the facts and figures, problems and their effect
on the business. In this company has to find out the main problem in the process or
business.
 Improve:- after finding out the particular problem the company has to improve the
performance of the company. They have to give proper management to the employee so
they work accordingly. They have to do various kind of new experiments in the company
for effective working (Cavana, Corbett and Glenda, 2007). They have also done various
kinds of the survey with the company for proper management. They have to make a
particular standard to work in the future.
 Control:- in this company has to make regular watch to the process they improved for
maintains the quality. They take the regular feedback that procedure is properly working
or not.
3.2 Analysing the quality culture for to ensure continuous monitoring, evaluation and
development of the process
A culture is basically a soul of the organization. Quality culture meet quality standard of
the company which is very essential for success of the company. The culture mainly focuses on
the satisfaction of the employee and client of the company. The quality culture of ABC in
ensuring success is:-
 All work jointly:- in this all the employees, management and clients of the company
work together so design system would be developed. All the workers give equal
contribution to the company and they have their common goal so perfect system should
be evaluated will ensure in development of the company (Chaker and Jabnoun, 2010).
 Communication:- the communication in the ABC company is so good so it will be easy
for the company in evaluating the process and the process is perfectly implemented in
the company. The company should listen to all opinions of the clients, employee and
they can evaluate them.