Assessing and Managing Business Activities for ABC Recruitment Company

This report provides a comprehensive analysis of business activities at ABC Company, a recruitment agency facing management challenges. It begins with an evaluation of the interrelationship between different processes and functions within the company, including an organizational chart and process map. The report justifies the methodology used to map processes to the company's goals and objectives, focusing on improving revenue. It then assesses the output of the processes and the elements required to build a quality gateway. The report further outlines a plan to promote goals and objectives for individual responsibilities, including SMART objectives and recommendations for attainment. It also addresses the implementation of appropriate systems for efficient objective achievement, quality management, and continuous improvement. The report concludes with a plan for risk assessments, ensuring health and safety compliance, and systematic review of organizational policies.

Managing Business Activities

Table of Contents
INTRODUCTION...........................................................................................................................4
TASK 1............................................................................................................................................4
1.1 Evaluation of interrelationship between the different process and functions of the the
company......................................................................................................................................4
1.2 Justification on the methodology to be used to map processes to ABC company goals and
objectives ....................................................................................................................................5
1.3 Evaluation of the output of the process and elements required to build a gateway..............6
2.1 A plan to promote goals and objectives for own responsibilities for ABC company...........7
2.2 SMART objectives, recommendations to attain these goals.................................................8
2.3 Implementation of appropriate system to achieve objectives in the most efficient way, on
time and budget ..........................................................................................................................8
2.4 Work activities meeting organisational plan by effective monitoring and control...............9
TASK 2..........................................................................................................................................10
3.1 A systems to manage and monitor quality standards specified with reference to ABC
Company...................................................................................................................................10
3.2 Demonstration of a quality culture to ensure continuous monitoring, evaluation and
development of the process.......................................................................................................10
3.3 Recommendation for improvements which align with company's objectives and goals....11
3.4 A report on the wider implications of proposed changes within ABC Company..............11
4.1 A plan on risk assessments as required by legislation, regulation and organisational
requirements ensuring appropriate action is taken....................................................................12
4.2 Demonstration that health and safety regulations and legislation applicable in specific
work situations are correctly and effectively applied...............................................................12
4.3 A plan on systematic review of organisational health and safety policies and procedures in
order to ensure they are effective and compliant......................................................................13
4.4 Plan on practical application of health and safety policies and procedures in the workplace
for ABC Company....................................................................................................................13
CONCLUSION..............................................................................................................................14
REFERENCES .............................................................................................................................15

INTRODUCTION
Management is an essential element for the organisation to manage their business
activities in an appropriate manner by which they can attain their targeted goals (Zott, Amit
and Massa, 2011). Objectives of a business can be attainable by collective efforts of
employees. So the management provide basic structure on which a company can produce
business activities. Management has applied from the higher authorities by using effective
leadership theories so it is essential for the manager and leaders to use effective models of
management and leadership theories, which help them to manage their employees to increase
their proficiency and efficiency of work. The present report is based on the ABC company which
is a recruitment company and they are having problems related to the management which is a
cause of losses in their revenues. So it is essential or the business entity to improve their
management (Welch and et. al., 2011). The below present report is having focus on
organisational structure and process map. It is essential for the company to make a plan and
follow them to attain their business objectives. Proper monitoring and quality control can ensure
the improvement in the work culture. At the last this report is having content on the risk
assessment.
TASK 1
1.1 Evaluation of interrelationship between the different process and functions of the the
company
Organisational structure is related to the different level of the management which help to
the company to apply their rules and generate work from their employees, an organisational chart
is here of the company;

Sources: Organisational chart, 2017.
As the company is working in the recruitment services, they are having different types of
department in which they had divided their work. It helps to them to divide their responsibilities
in different department which help to them to attain their organisational goals and objectives
(Ward and Peppard, 2016). The higher authorities are having responsibility to apply a
proper management in all of the department which help them to make a collective effort by them,
which helps to them to attain organisational objectives and maximise their revenues. After it they
are having director and operational manager which are having interrelation to manage their
subordinates department according to the objectives of the ABC company. Recruitment,
documentation and visa department, secretary, receptionist, accounts and data department are
working at the last of the management level which are having their personal responsibilities in
the organisation.
These different departments are having an interrelationship to manage a process of their
work (Wahab, Al-Momani and Noor, 2015). These different departments working in a
sequence which helps to the managers and as well as to the clients to use their services
effectively.
1.2 Justification on the methodology to be used to map processes to ABC company goals and
objectives
The ABC company is having their focus on to provide better services as per the
expectations of their clients. As they are working as a recruitment agency, they are having an
objective to provide better job options to the clients as per the expectations of the clients. A job
options is based on the education and personal interest of the candidates so it is essential for the
Illustration 1: Organisational chart, 2017.

company to provide a placement offer to client as per the expectations of them (Wach, 2015).
As well as the ABC company wants to improve their revenues and profits so it is essential for
them to provide proper customer satisfaction by their services.
They are having a rigorous selection process for the candidates which are interested to get
a placement in a company. Starting from getting a resume till to the end of the selection of the
candidate is convey in a particular process. In the first they receptionist and HR analyse the
initial details and personal interest of the client. It help to ensure a sector in which ABC can
provide an option for the placement (Turner, 2016). After it they conduct a personal
interview of the candidate with the manager which help them to tell about the requirement of the
corporate companies. At last company has a take a aptitude test to analyse the potentials, skills
and presence of mind of the candidate.
A process map is here of the company which they are using to manage their work to provide
better services to their clients;
Sources: Process map of ABC, 2017.
1.3 Evaluation of the output of the process and elements required to build a gateway
ABC company is having an objective to covert their deficit in to profits which can be
done by the effective process which organisation use (Trevino and Nelson, 2010). As the
company is having a process to provide an appropriate job as per the requirement of the
candidate which can help to them to deliver the services with proper interest in their business
activities. Overall this process is having it's focus on to analyse the potentials of the candidates
which help to the management to provide better options as per their skills, potentials and
personal interest. It can help to the company and as well as to the candidate to get a job in their
Illustration 2: Process map of ABC, 2017.

choice of sector and organisation. First step of the process ensure the candidate's qualification
which help to them to make a criteria for the candidate. Second step of the process help to the
company to analyse the personal interest of the candidate. Personal interview with the managers
and aptitude test helps to the company to know ability and potentials of the person to provide a
suitable job option to them (Stark, 2015). Overall this process helps to the company to take
informations and details of the candidates and their potentials to deliver their service to a
corporate company. So this process is appreciable to make an over all assessment of the
candidate.
Quality gateway is related to the output which help to the company to provide a quality
work to their clients. According to this ABC has to use these element in their process to increase
the effectiveness of their process to provide better work to their clients (Snell, Morris and
Bohlander, 2015). Proper management, SMART objectives, quality culture and regular
development in the organisation as per the needs of the customers.
2.1 A plan to promote goals and objectives for own responsibilities for ABC company
As the ABC is working as a recruitment company so it is essential for them to provide a
better job opportunities to those which are interested to get a employment and as well as which
has made a registration in the company (Smith, Binns and Tushman, 2010). It is
essential for the company to make proper improvements in their management and as well as in
their structure to make a proper grip on the employees and make a better coordination in between
the different department. So they have to make regular development in them to improve their
structure and management to manage the effectiveness in their business activities. A proper plan
is here which have to be implemented on the company to improve their effectiveness and work
efficiencies:
Objectives: In the first employees which are working in the organisation has to make their
business objectives (Shenhar, 2015). It help them to manage their business activities in the
organisation and it makes a flow of their business activities.
Resources: This is a second step in which company has to identify their resources which can
help to them to get their objectives.
Methods: Company has to analyse best suitable methods for them which can help to them to
improve their working efficiency and as well as it help to them to identify alternative course of

action which they can use to manage the work flow and process to attain their organisational
goals.
2.2 SMART objectives, recommendations to attain these goals
It is essential for the company to improve their working and business activities s per the
needs of the situations, as they are having increased deficit so it is essential for the company to
improve their management and leadership by which they can increase their business profits and
revenues (Shaharudin and et.al., 2015). So they have to set their SMART objectives by
which they can reap the growth in their profits, SMART objectives are here;
Specific: Employees have to set their improvement targets, it help to the company to make a
improvement in a specific area. As they are having a loophole in the management so it is need of
them to make a improvement in the management by which business entity can increase their
market share by 30% in four months.
Measurable: These types of objectives are gives an indication of the progress which help and
motivates to the employees (Rosemann and vom Brocke, 2015). So they have to
increase number clients by 25% in a four months.
Attainable: Target which has to be attainable by the company and by their employees as the
company is currently having 23% of market share so it have to be 40% after four months.
Relevant: They have to increase their relevant target of people which can help them to increase
number of consumers.
Time bound: It help to the employees and as well as to the company to attain their objectives in
a time limit. It motivates them to attain their targets in a dead line, according to this market share
has to be increased in the four months.
According to these targets company members have to increase their work efficiency and
they have to use their innovative ideas which can increase their effectiveness in their work
(Riasi, 2015). So they have to make proper personal communication on improvements and
make a solutions to attain these targets.
2.3 Implementation of appropriate system to achieve objectives in the most efficient way, on
time and budget
As they are having their target to improve their management so it is essential for them to
implement an appropriate system which can help to them to attain their business objectives
which are defined on the above (Rey-Martí, Porcar and Mas-Tur, 2015). As they are

having an object to improve their management in the company and increase their market share
which can be possible by the effective implementation of these system;
Human Resource management system: It help to them to arrange their employees in a proper
manner and as well as it help to the management to provide proper training and skills
development program to them to increase their working efficiency which indirectly impact on to
attain company's objectives.
Financial system: It is related to the find out the financial resources by which company can
improve their promotions and marketing strategies (Pohl, 2010). As they are having an object
to increase their market share so it is essential for them to improve their promotions and
advertising which has a need of the financial resources. The financial system is having a
potential to provide a help to them to maximise the utilisation of financial resources which they
have.
Time management system: It is essential or the employees to manage their time in the
objectives, this management can help to the company and as well as to the employees to divide
their time in the objectives and mange their work accordingly.
2.4 Work activities meeting organisational plan by effective monitoring and control
Planning is an essential element for the company to improve their working and as well as
to improve working efficiency of the employees (Pettit, Fiksel and Croxton, 2010). So it
is essential for the company to use effective resources which can help to the employees to attain
their targets in the pre decided dead lines. It can help to the company to analyse the available
risks in the organisation to make a proper solution to reduce it's impacts on the company.
Moreover management have to emphasise on the time management, HR management which can
help to improve working efficiencies and effectiveness of the employees to attain their objectives
and perform their business activities. It is essential for the managers and leaders have to apply an
appropriate plan which is given under here which is divided in to three parts;
Strategic level: It is essential for the employees to make a proper plan which can help to the
company to make an appropriate decisions, it can help them to attain their business objectives in
a particular time limit.
Tactical level: This is a level on which employees, managers and leaders have to make short
term plan and decisions which helps to them to be effective as per the requirement of the
situations.

Operational level: At this level, staff members have to make a process which help to perform
their daily routine activities more effectively (Nieto, Santamaria and Fernandez,
2015). At this level they have to make proper decision by which they can increase their
productivity.
TASK 2
3.1 A systems to manage and monitor quality standards specified with
reference to ABC Company
Monitoring is an element which can help to the employees to increase
their working efficiency, as they are having a poor management in the
organisation which is decreasing their revenues and profits. So it is
essential for the managers and leaders to make monitor their employees
and their work quality. It can help to them to spread out quality
management in all over the organisation (Neubauer and Lank, 2016). So
here are some points which ensure the quality has spread out in all over the
business activities:
Monitoring by the seniors:They have to make mentor on each and every
employees which can help to the new employees in their business activities
and as well as they can ensure the quality in their acts. So management
have to make a guide on each and every employees which monitors to their
subordinates and as well as to help them to perform their business
activities.
Setting the level of standards; Management can ensure the quality in the
organisation be setting standard to each and every employees in the
organisation, it can help to the company to improve their employees
effectiveness and it can help to the management to monitor on those
employees which are performing below the standards.
So ABC company can use these techniques to manage the quality in
their works and as well as by this the management can set the standards of
the business activities.

3.2 Demonstration of a quality culture to ensure continuous monitoring,
evaluation and development of the process
Quality culture is related to the values which helps to the
management to make the focus of the employees on the quality which can
help to the company to improve their business activities to provide better
customers satisfaction (Monczka and et.al., 2015). A quality culture includes
different types of elements in them which are high value, believes, attitudes,
assumptions and behaviours. Total quality management is having their
focus on the quality services and products for the end users which can
provide them better customers satisfaction which help to the ABC to
improve their revenues and convert their deficit in to profits. As well as it
has a potential for the employees to improve their work efficiency as per the
needs of the market. Improving productivity can enhance their market
share. So it is essential for the company and as well as to the employees to
find out those tools and techniques which can support to them to reduce
their cost of production and internal expenses. Flow chart, check sheet,
cause and affect diagrams, Pareto charts these can help to the company to
analyse the causes which are consuming finance (Luning and et.al., 2015).
ABC can use check sheet which is a tool for checking quality of the
collected data, so this can help to the company to ensure that data is
secured in their system is appropriate or not. Cause and effect diagram
tells about the root cause of a problem and as well as it help to the company
to identify suitable solutions for it.
3.3 Recommendation for improvements which align with company's
objectives and goals
The ABC company can use SIX sigma strategy which impacts o0n the
work efficiency of the workers. It can help to the employees to make
improvement on those points which is a root cause for the employee for
reduced work efficiency in the organisation (Kobersy and et.al., 2015). SIX
sigma is an significant and effective strategy which is having it 's focus on

the goals and objectives. It can help to the company to manage their work
along with the needs of the time. As the company is decreasing their
revenues and as well as they are decreasing their effectiveness in the work
(Campbell and Reyes-Picknell, 2015). So they have to make proper market
research which can help to them to find out latest market trends and as well
as it can help to them to find out those factors which they can add in the
business activities. It is essentials for the company to increase their criteria
of services which help to them to increase their market demands, which
they can convert in to the profits. As they are having less impactive
management so it is essential or the managers to make an effective
management in the organisation so they have to make communication on it
which help to them to make proper solutions to make an effective
management in the company (Ibrahim, 2015). So these are some
recommendations for the ABC company to implement, these
recommendation can improve their work efficiencies and profits.
3.4 A report on the wider implications of proposed changes within ABC
Company
As the ABC is having different types of problems in the administration
and management which is decreasing their effectiveness. So it is essential
for the company to adopt the changes and recommendations in their
management, it has implication to increase the effectiveness of the
employees which are working in the organisation (Goi, 2015). As the above
presented change is increasing criteria which can help to the company to
increase the number of services which they can provide to their clients
which can help to the company to improve their business profits. It is
essential for the company to increase the number of customers by providing
more services to the customers. So these all recommendation and changes
are having a implication to increase their effectiveness and as well as it can
help to the company to improve their revenues.

4.1 A plan on risk assessments as required by legislation, regulation and
organisational requirements ensuring appropriate action is taken
It is essential for the managers and leaders of the ABC company to
make a [proper risk assessment which help to the company to reduce the
risk in the working conditions of the employees. It can help to the
employees to perform better, safety is an essential element for the
employees which increase the motivation towards the organisation. So
higher authorities have to provide a working environment which is safe to
work and bacteria free which can reduce the chances of hazards
(Gharajedaghi, 2011). It ensure to the employee to provide a proper
services for the companies in each type of conditions. Some steps are here
for risk assessment;
Identification of hazards: HR managers have to identify the risks in the
working environment which can harm to the employees.
Analysis of the risk: Management and leaders have to analyse the risk and
its impacts on the employees.
Ways to control: At last it is a morale duty of the management and leaders
to make a proper solutions for the identified risks.
4.2 Demonstration that health and safety regulations and legislation
applicable in specific work situations are correctly and effectively
applied
It is essential for the employees which are working in the organisation
to provide proper services to the company which can reduce the deficits.
The management has to implement safety regulations in the organisation
which can help to the company to improve the work efficiencies of the
employees (Doz, 2011). They have to provide a proper medical kit to the
employees which can help to the management to increase the business
activities by reducing the risk of hazard. It is essential for the management
and company to provide proper working environment by reducing the
threats of health and safety.