Analysis of Hospitality Business Toolkit for ABC Catering, May 2019

This report provides a detailed analysis of the hospitality business toolkit, specifically focusing on ABC Catering. It begins with an introduction to the hospitality industry and then delves into Scenario 1, which covers managing and monitoring financial performance, including journal entries, le...Read More

Hospitality Business Toolkit

Table of Contents
INTRODUCTION...........................................................................................................................1
Scenario 1.........................................................................................................................................1
Lo1...................................................................................................................................................1
Managing and monitoring financial performance........................................................................1
Particulars of Journal entries and Ledger Accounts....................................................................1
Preparation of Trial Balance for ABC Catering as on 31 may 2019...........................................7
Scenario 2.........................................................................................................................................7
LO2..................................................................................................................................................7
Review and evaluate the importance of the different stages of the HR life cycle.......................7
stages of the HR life cycle to develop a performance management plan....................................8
Make recommendations on how human
resource's processes can be improved to develop your employees and reduce the staff turnover.
......................................................................................................................................................9
LO3................................................................................................................................................10
Legislation for Hospitality Industry along with impact of employment act and contract law on
business......................................................................................................................................10
LO4................................................................................................................................................11
Critically analyse different methods of communication, coordination and monitoring between
different functional roles............................................................................................................11
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
The hospitality industry is serve the best services to the guest it describes the relationship
between guest and a host. It is a broad category of fields within the service industry that contains
lodging, food and drink service, event planning, theme parks, transportation, cruise line,
travelling and additional fields within the tourism industry.
The present report is based on hospitality business toolkit on ABC catering ltd. Thus,
report will cover the various activity such as importance of the different stages of the HR life
cycle, apply the life cycle in the business to reduce the staff turnover, provide the
recommendation that how to reduce the staff turnover.
Moreover, report will describe the financial record to minimizing the cost. Furthermore,
report will explain the different legislation that helps to make the best decision to manage the
employees. Lastly, report will describe the roles and importance of different functional units.
MAIN BODY
Scenario 1
Lo1
Managing and monitoring financial performance.
For every business organization, it is very much important to evaluates its own business
as well as financial performance at proper time period. It will help company in assessing any
non-compliances made, error or mistakes done and different measures which can help ABC
Catering in improving the overall business as well as employees performance. Also, it will help
the shareholders and other stakeholders having stake in the company will be able to get
information about company financial as well as solvency position.
Particulars of Journal entries and Ledger Accounts.
Journal entry
1

General Ledger Account
1. Cash Account
Cash Account
Dr. Cr.
Date Particulars F Amount (in £) Date Particulars F
Amount (in
£)
2019 2019
01/05/19 To Capital A/c 30000 02/05/19 Store Rent A/c 1000
10/05/19 Sales A/c 20000 03/05/19
Washers and
dryers A/c 10000
11/05/19 Sales A/c 13000 04/05/19
Insurance policy
A/c 1200
06/05/19 Laundry fees A/c 200
2

07/05/19
Telephone and
internet A/c 2220
08/05/19
Water charges
A/c 950
09/05/19
Wages and
salaries A/c 1740
31/05/19 Balance c/d 45690
2019 63000 63000
01/06/19
To Balance
b/d 45690
2. Capital Account
Capital Account
Dr. Cr.
Date Particulars F Amount (in £) Date Particulars F
Amount (in
£)
2019 2019
31/05/19 To Balance c/d 30000 01/05/19 By Cash A/c 30000
30000 30000
2019
01/06/19 By Balance b/d 30000
3. Store Rent Account
Store Rent Account
Dr. Cr.
Date Particulars F Amount (in £) Date Particulars F
Amount (in
£)
2019 2019
02/05/19 To cash 1000 31/05/19 By Balance c/d 1000
1000 1000
2019
01/06/19
To Balance
b/d 1000
4. Washer and Dryer Account
Washer and dryer Account
Dr. Cr.
Date Particulars F Amount (in £) Date Particulars F
Amount (in
£)
2019 2019
03/05/19 To cash 10000 31/05/19 By Balance c/d 25000
3

03/05/19 To credit 15000 25000
2019
01/06/19
To Balance
b/d 25000
5. Credit Account
Credit Account
Dr. Cr.
Date Particulars F Amount (in £) Date Particulars F
Amount (in
£)
2019 2019
31/05/19 To Balance c/d 15000 03/05/19
By Washer and
dryer A/c 15000
15000 15000
2019
01/06/19 By Balance b/d 15000
6. Insurance Policy Account
Insurance Policy Account
Dr. Cr.
Date Particulars F Amount (in £) Date Particulars F
Amount (in
£)
2019 2019
04/05/19 To cash 1200 31/05/19 By Balance c/d 1200
1200 1200
2019
01/06/19
To Balance
b/d 1200
7. Food supplies account
Food Supplies Account
Dr. Cr.
Date Particulars F Amount (in £) Date Particulars F
Amount (in
£)
2019 2019
05/05/19
To WH
Adams Ltd
A/c 8000 31/05/19 By Balance c/d 8000
8000 8000
2019
01/06/19 To Balance 8000
4

b/d
8. Beverage Account
Beverage Account
Dr. Cr.
Date Particulars F Amount (in £) Date Particulars F
Amount (in
£)
2019 2019
05/05/19
To WH
Adams Ltd
A/c 7000 31/05/19 By Balance c/d 7000
7000 7000
2019
01/06/19
To Balance
b/d 7000
9. WH Adams Ltd Account
WH Adam Ltd Account
Dr. Cr.
Date Particulars F Amount (in £) Date Particulars F
Amount (in
£)
2019 2019
31/05/19 To Balance c/d 15000 05/05/19
By Food supplies
A/c 8000
05/05/19
By Beverages
A/c 7000
15000 15000
2019
01/06/19 By Balance b/d 15000
10. Laundry Fees Account
Laundry Fees Account
Dr. Cr.
Date Particulars F Amount (in £) Date Particulars F
Amount (in
£)
2019 2019
06/05/19 To cash 200 31/05/19 By Balance c/d 200
200 200
2019
01/06/19
To Balance
b/d 200
5

11. Telephone and Internet Account
Telephone and internet Account
Dr. Cr.
Date Particulars F Amount (in £) Date Particulars F
Amount (in
£)
2019 2019
07/05/19 To cash 2220 31/05/19 By Balance c/d 2220
2220 2220
2019
01/06/19
To Balance
b/d 2220
12. Water Charges Account
Water charges Account
Dr. Cr.
Date Particulars F Amount (in £) Date Particulars F
Amount (in
£)
2019 2019
08/05/19 To cash 950 31/05/19 By Balance c/d 950
950 950
2019
01/06/19
To Balance
b/d 950
13. Wages and Salaries Account
Wages and Salaries Account
Dr. Cr.
Date Particulars F Amount (in £) Date Particulars F
Amount (in
£)
2019 2019
09/05/19 To cash 1740 31/05/19 By Balance c/d 1740
1740 1740
2019
01/06/19
To Balance
b/d 1740
14. Sales Account
Sales Account
Dr. Cr.
Date Particulars F Amount (in £) Date Particulars F
Amount (in
£)
2019 2019
6

10/05/19 To cash 20000 31/05/19 By Balance c/d 33000
11/05/19 To cash 13000
33000 33000
2019
01/06/19
To Balance
b/d 33000
Preparation of Trial Balance for ABC Catering as on 31 may 2019.
“ABC Catering”
Trial Balance
As on May 31 st 2019
S. No. Heads of Account Ref Total (in £ )
Debit Credit
1 Cash 45690
2 Capital 30000
3 Store Rent 1000
4 Washer and Dryer 25000
5 Credit Accoun 15000
6 Insurance Polic 1200
7 Food supplies 8000
8 Beverage 7000
9 WH Adams Ltd 15000
10 Laundry Fees 200
11 Telephone and Internet 2220
12 Water Charges 950
13 Wages and Salaries 1740
14 Sales 33000
Total 93000 93000
Scenario 2
LO2
1
As per the view of Tormey, Hardebolle and Isaac, (2019) HR life cycle is the tool that
helps human resource department for managing the people at work place. Thus, this tool
describes the different stages that helps employees for improving the knowledge, skills,
education, and abilities through develop the different training and development programme.
Therefore, The HR life cycle process begins upon hiring the employees and provide training to
the new employees and continues throughout that employee's tenure with the organization.
7

Importance
As per the view of Victorovna and Ivanovich, (2019) Employee life cycle is the essential tool
for human resource departments because employees is the important resources of every
organization. Thus, this tool is provide the opportunity to employees that they enhance their
ability and knowledge and make success their future and job career. Thus, by implement this tool
in the business organization manage the employee effectively that helps to reduce the employee
turnover. There are different importance of HR life cycle.
 HR solution helps for organization to avoid the costly employee challenges that distract
from the productivity of your business.
 HR life cycle give opportunity to the firm to improve the knowledge among the
employees also encourage employees to re-energize staff.
 HR life cycle helps to achieve the short and long term objective of the firm.
 These stages encourage the employee and enhance the motivation towards the work that
helps to enhance the productivity as well as it reduce the production cost.
2.
There are six stages in HR life cycle that helps to improve the performance of the
employees as well firm and also helps to reduce the employees turnover.
The performance manager plan is based on assistant manger of ABC catering Ltd.
Recruitment — it is the first phase of HR life cycle, in this firm tries to hire the qualified people
for assistant mangers post as in this human resource department select the candidate on the basis
of qualification and knowledge (Tormey, Hardebolle and Isaac, 2019). Thus, ABC catering
select the person by external recruitment method. In this it contains the placing the job
advertising, selecting candidates on the basis of CV whose CV look promising. Firm conducting
employment interviews and personality test such as character profiles to recruit the best worker
for the post.
On-boarding — it is the next phase of HR life cycle. ABC catering used this process to
communicate with new employees and describe the company cultures and environment. In this
firm hire the assistant manager so, they conduct the videos, or computer-based orientations,
lectures, formal meetings, to introduce employee to their new Assistant manager and
organizations.
8

Performance Management and Career Planning — The next stage is performance
management in this Assistant manager are communicated with their subordinates and supervisors
and understand their roles and responsibility. Thus, firm make sure that they describe all the job
duties to employee as they done their work according to the responsibility. Firm also provide the
training to prepare the management for more responsible positions with the company. Next is
career planning in this the supervisor gives the opportunity to manager to determine their carrier
opportunity.
Motivation and rewards — the next stages is enhanced the motivation among the Assistant
manager. The top manager focus on improving the motivation and make bonds with manager in
the starting days it helps to retain employees. Thus, HR team can effectively motivate the
Assistant manager through rewards and benefits provide the better compensation, opportunity for
growth and appreciate the managers by gives the incentives, bonus, rewards etc.
Transfer or promotion — in this stage, Abc catering provide the opportunity to manager by
analyse the performance and the HR team has using the talent manger software to identify the
talent and promotion criteria. Thus, ABC catering is provided the promotion to manager it helps
to retaining the employee,
Separation or exit — it is the final phase of HR life cycle, the manger leave this job due to new
job, retirement purpose and personal reason or termination (Victorovna and Ivanovich, 2019). In
this all case the HR department of Abc catering must follow a rule and regulation like proper
procedure and make proper documentation. For example firm pay the proper amount and provide
the retirement benefits it helps to increase the firm Goodwill as well as other employees are
satisfied and it helps to increase the employee retention.
recommendations
3.
Employee turnover is the big issue for every firm. Thus, Abs catering follow this process to
improve the employee satisfaction and reduce the staff turnover.
 Hire The Right People
 Offer Competitive Pay And Benefits
 Give Praise
 Allow Flexible Work Schedules
 provide medical and remittent benefits
9

 Provide opportunity to employees for make the effective career plan.
LO3
Legislation for Hospitality Industry along with affect of employment & contract law on
operation of business.
Different norms, provision and legislation has to be followed by companies engaged in
the business of hospitality industry. Acts are created by statutory as well as governing bodies so
as to provide assistance and establishing control and monitoring operations of these industry.
Legislation applicable includes:
1. Data Protection Act – This act is made in context of offences made by any business firm
or an individual related to wrong and fraudulent business transaction. It is related with
using of customer or client personal information or data either knowingly or obtaining it
in reckless manner without taking prior consent of data controller and customer itself
(Carey, 2018). Also, disclosing such information for advertisement and promotional
purpose of business. It is required for ABC Catering to adhere to such act and abolish
activities such as selling, offering to sell personal data intentionally or recklessly
obtained.
2. Protective Equipment Act – This act applies to those business firms where working in
factories or any workplace is hazardous or prone to accidents or risk from the perspective
of employees and workers. It is provided for protecting employees and workers which are
directly exposed to risk in relation to their health or safety at workplace. ABC catering
should provide its workers with safety and protective equipment such as hand gloves, eye
glasses, helmet, air line etc.
3. Health and Safety Act – The act aims at ensuring health, safety and welfare of its
workers at the place of work thereby providing them with proper health and safety
equipments, safe systems and techniques. Business firms having workplace being
neglecting health and safety risk prosecution can result in lose of workers and increase in
operational costs such as accidents, breakdowns etc. It can thus affect the productivity of
ABC Catering thereby reducing its profitability and performance level.Business function
of ABC Catering generally gets affected with the changes and amendments made in the
provisions.
10

4. Employment Act - Designed for protecting the rights of workers of the company which
are engaged in business operations under the employment act. Health and safety
equipment Act, Equality Act, Discrimination Act are some acts under employment law. It
includes provisions and norms which every employee and employer has to adhere and
comply with for the smooth functioning of business as well as their relationship. It is
required by employers to adhere rules and regulations essential for better performance of
own and of business as well (Rose, 2016). For example in case of Pimlico Plumbers Ltd
and A Smith, court has ordered Pimlico to consider Mr Smith as its employee under
Equality Act and hence is capable of using sick leaves, paid annual leave etc. like other
employee’s of the company.
5. Contract Law – Is related with contract or agreement which has been made by
companies or any business firms for carrying own a particular business transaction. It
governs and regulates all the functions and practices which are adopted under the contract
made. On breaching contract terms and conditions, an individual or business firm will be
held liable for such breach which will create negative impact on the image and
performance of ABC Catering thereby reducing its productivity and profitability aspects.
For example- Carlill v Carbolic Smoke Ball Co, advertisement held by the company
describing certain specific terms and conditions to be fulfilled by the performer for
becoming eligible for reward thus making a unilateral contract. It can be accepted by
anyone capable of being performed.
LO4
5.
Communication, coordinating and monitoring is the essential for the every work
environment because it is the different ways of doing the work properly and done work on a
specific time period (Buehring and O’Mahony, 2019). There are different department such as
human resource departments, finance departments, sales departments, production departments,
research and development departments etc. In the hospitality sector these departments helps to
firm for achieving the goal and objective. The ABC catering firm apply the communication,
coordinating and monitoring method in the human resource department.
Human resource department — The main objective of the department is that they manage the
people by hiring, recruiting, providing training and developing programme. Thus, the
11

responsibility of the HR it contains manage the payroll, benefits, hiring, firing, and keeping up to
date with state and federal tax laws. Thus, to manage all this process HR department needs to
communicate, coordinating and monitoring with sub ordinates, supervisors and employees.
Methods of communications — Communication is the important for every business.
Communication provide aids to top employees for enhance their performance through
communicate effectively and perform their jobs and with high integrity and effectively. Thus, its
helps to make better planning. Thus, it is important because All the essential information must be
communicated to the managers, sub ordinates, employees for done work on time. There are
different types of communication ethos such as oral communication, written communication.
Oral communication — This method Is important for daily work routine mangers are
communicated with their employees to achieve the daily task (Haugh, 2019). For example, this
method are used when the HR manager of hospitality sector must conduct interviews, organize
sales presentations, make employee performance plan, and organize press conferences etc.
Written communication — This method also important in big industry like hospitality sector.
Thus, this method have some advantages while using this method in the business it helps to
provide the records. The HR department using this method to make the record also this method is
inexpensive because it provides the message to larger number of person in less money.
Methods of coordinating — Coordination is most important to achieve the overall objective of
the firm. It helps to make better planning, controlling, organizing and evaluating. There are
different method for achieving co-ordination such as — sound planning, Clearly define
objectives.
Sound planning — This method is helps to provide the coordination facilities. Thus, the HR
department of ABC catering makes plan, procedure and policies for the employees that helps to
coordinate and helps to improve the work facilities (Murillo and King, 2019).
Clearly define objectives — in this method, the HR department of ABC catering set the
objective and make plan to achieve the specific goal, this method gives the ideas to employees
that how to achieve the goal it describes the proper methods. Thus, for achieving the
coordination employees need to be work according to proper procedure with unity.
Methods of monitoring — Monitoring is the essential method for organization it helps to
observe and check the progress or quality of (something) over a period; keep under systematic
12

review. There are different methods of monitoring the HR department of ABC catering used in
the business to achieve the aim.
Human Resource Information System — This is the best software the HR department of the
firm used this tool to manage the employees' data and stores and organizes data, such as
employee profiles, schedules, attendance and absenteeism records, medical profile salary
information etc.
Recruiting software — This is also one of the best software the HR department of ABC ltd used
this software in the business to hire the best person in the business. This software analyses the
prices of recruitments methods that means how much money spend on particular method. Thus,
this software is helps to HR department for chose the low cot of method it helps to reduce the
employee turnover.
Recommendations for improvement.
There are some recommendation which helps to firm for improving the performance and
increase the profitability of the firm, Thus, when firm apply this changes in business it helps to
reduce the employee turnover (Kasemsap, 2019).
 Firm make sure that they improve the work environment.
 Firm must change the policies like, provide flexible working hours, reduce the work load,
provide the rest period it helps to reduce the employee turnover.
 Communicate clear goals and expectations to your employees.
 Provide the training and development programme to improve the confidence among the
people.
 Enhance the employee engagement by interact with each other and participate in a team
environment.
13

CONCLUSION
From the above project report it can be summarized that hospitality business serve the
different types of service to the customer. Thus, It includes different types of jobs like casinos,
theme parks, hotels, restaurants, cruise lines, and other facilities that help customers meet their
luxury needs.
The report is based on Hospitality business toolkit of ABC catering. Thus, report has
described the essential elements of the different stages of the HR life cycle that helps to firm for
reducing the employee turnover. Furthermore, report has applied the HR life cycle in the
business to reduce the staff turnover also provide the recommendation that how to reduce the
staff turnover.
Moreover, report has examined the financial record to minimizing the cost. Furthermore,
assignment has evaluated the different legislation and laws that firm follows to make the best
decision regard to achieve the objective and manage the employees. Lastly, assignment has
described the methods of coordination, communication, and monitoring that helps to manage the
specific task of the firm.
14

REFERENCES
Books and Journals
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Carey, P., 2018. Data protection: a practical guide to UK and EU law. Oxford University Press,
Inc..
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Routledge.
Foromo, M. R., Chabeli, M. and Satekge, M. M., 2016. Survey on the implementation of the
Occupational Health and Safety Act at an academic hospital in Johannesburg. Curationis.
39(1). pp.1-10.
Rose, E., 2016. David Cabrelli, Employment Law in Context.
Rumbold, J. M. M. and Pierscionek, B., 2017. The effect of the general data protection
regulation on medical research. Journal of medical Internet research. 19(2). p.e47.
Chan, D. 2019. Urban Design Thinking: A Conceptual Toolkit: Kim Dovey Bloomsbury
Academic, 2016 304 pages $37.95 USD. Technology| Architecture+ Design. 3(1). pp.119-
121.
Kasemsap, K. 2019. Professional and business applications of social media platforms. In Social
Entrepreneurship: Concepts, Methodologies, Tools, and Applications (pp. 824-847). IGI
Global.
Murillo, E. and King, C. 2019. Why do employees respond to hospitality talent
management. International Journal of Contemporary Hospitality Management.
Haugh, H. 2019. Call the midwife! Business incubators as entrepreneurial enablers in
developing economies.Entrepreneurship & Regional Development pp.1-20.
Buehring, J. and O’Mahony, B. 2019. Designing memorable guest experiences: Development of
constructs and value generating factors in luxury hotels. Journal of Hospitality and
Tourism Insights.
Victorovna, S.S. and Ivanovich, S.V. 2019. Way to assess the development of municipal tourism
infrastructure. Journal of Applied Engineering Science. 17(1). pp.87-92.
Tormey, R., Hardebolle, C. and Isaac, S. 2019. The Teaching Toolkit: design of a one-day
pedagogical workshop for engineering graduate teaching assistants.European Journal of
Engineering Education, pp.1-15.
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Online
Important cases of employment law. 2018. [Online]. Available through:
<https://www.personneltoday.com/hr/the-10-most-important-employment-law-cases-in-
2018/>.
Kasemsap, 2019
Murillo and King, 2019
Haugh, 2019
Buehring and O’Mahony, 2019
Victorovna and Ivanovich, 2019
Tormey, Hardebolle and Isaac, 2019
16