Managing Business Activities - ABC Company

This report provides a comprehensive analysis of ABC Company's business activities. It examines the interrelationships between different processes and functions, using an organizational chart to illustrate the structure. The report justifies the methodology for mapping processes to goals and objectives, providing a process map for one function. It evaluates process outputs and quality gateways, focusing on delivering outcomes based on business goals. Furthermore, it details plans for implementing operational plans, including SMART objectives for resource alignment and efficient systems implementation. The report also covers monitoring systems for improved organizational performance, demonstrating a quality culture for continuous performance monitoring, evaluation, and development. Finally, it addresses health and safety management in the workplace, including risk assessments and compliance with relevant legislation.

managing business activities- abc company
Written By
NOVEMBER 30, 2016

Table of Contents
Introduction..............................................................................................................................................1
LO1: Understand the importance of business processes in delivering outcomes based upon business
goals and objectives.................................................................................................................................1
1.1 After going through the organisational structure and the existing culture in ABC Company,
evaluate the interrelationships between the different process and functions of the company. Draw
an organisational chart to support your answer...................................................................................1
1.2 Justify the methodology to be used to map process of ABC Company’s goals and objectives
and draw a process map for any one of the functions..........................................................................6
1.3 Evaluate the output of the process and the elements required to build a quality gateways, which
focus on the output of the process.......................................................................................................8
LO2: Be able to develop plans for own area of responsibility to implement operational plans..............9
2.1. Design a plans to promote goals own area of liability for ABC Company..................................9
2.2 Write, using SMART objectives, your recommendations relating to the alignment of people and
other resources in an effective and efficient way..............................................................................10
2.3 Implement appropriate systems to achieve objectives in the most efficient way, on time, to
budget and meeting organisational standards of quality....................................................................11
2.4 Carry out work activities meeting the operational plan through effective monitoring and control
...........................................................................................................................................................13
LO3: Be able to monitor appropriate systems to improve organisational performance........................13
3.1 Design systems to manage and monitor quality standards specified concerning ABC Company
...........................................................................................................................................................13
3.2 Demonstrate a quality culture to ensure continuous performance monitoring, evaluation and
development of the process for the ABC Company..........................................................................14
3.3 Report on the wider implications of proposed changes within ABC Company..........................16
LO4: Be able to manage health and safety in the workplace.................................................................17
4.1 Plan how to carry out risk assessments as required by legislation, regulation and organisational
requirements ensuring appropriate action is taken............................................................................17
4.2 Demonstrate that health and safety regulations and legislation applicable in specific work
situations are correctly and effectively applied.................................................................................18
4.3 Plan how to carry out a systematic review of organisational health and safety policies and
procedures in order to ensure they are effective and compliant........................................................18
4.4 Plan how to carry out practical application of health and safety policies and procedures in the
workplace for ABC Company...........................................................................................................19
Conclusion.............................................................................................................................................20
References..............................................................................................................................................21
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Introduction
Understanding the significance of business process, its results, goals and objectives;
developing plans and then implementing it, monitoring the appropriate system for enhancing
the business performance and finally managing health, and safety in an environment of
business. All these factors support in managing the activities of business. It also helps in
improving the effectiveness and efficiency to explore the dangers that might occur in the
company. This assignment will explain about ABC Company. The report will also include
ABC structure, aims, objectives, and organisational and cultural process. It will also include
an operational plan and area of responsibility of the company.
This report will also analyses the quality control system of ABC for enhancing the
organisational performance. Being the newly appointed manager, my aim is to prepare the
report, which includes about plan that will support in improving the performance of ABC. It
will offer various ways for analysing the skills for the purpose of managing the organisational
activities. It will also explore the effective planning and how the company enhances its
business process and powers. This report will also offers ways for analysing the skills for
improving effectiveness and efficiency of ABC.
LO1: Understand the importance of business processes in delivering outcomes based
upon business goals and objectives
1.1 After going through the organisational structure and the existing culture in ABC
Company, evaluate the interrelationships between the different process and functions of
the company. Draw an organisational chart to support your answer.
Mission statement of ABC- ABC mission is to face the certainty of changes. The company
wants to place the experience of their audiences at the centre of plans and activities. There are
three key segments of ABC mission, vision and values statement:
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Mission statement To offer services and employment to company and offer job
opportunities to all people
Vision To trust and innovate the company, enrich the lives of
employees and represent skill perspective to people
Values Integrity- honesty and fairness. ABC delivers their
commitment and are even accountable towards organisation
and people
Respect- ABC treats their clients with dignity and try to
embrace the diversity.
Innovation- ABC foster distinctiveness and creativity through
motivating new ideas and attaining quality
Collegiality- ABC works together with willingness,
cooperation and even share challenges and success with
employees.
ABC business goals
ABC Company
Values based- Depicts the
ABC values in every task
Clients focused- it offer wide range
of experiences for fulfilling
requirements and diverse
expectations
High quality- ABC
constantly deliver quality,
which is reflected in
commitments made by
company and in its high
skills standards
Efficient- it reduces the Responsibility- ABC is active Innovative- it pursues the
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effective and efficient use
of resources
within community, establish high
social standards, regulatory
responsibilities and policies and
procedures towards health and
safety
opportunities, new ideas and
partnership, and even work
towards future employees.
Organizational structural chart
4
State/Territory/ 8 Directors Head editorial policies Director Technology
Report to director report to director people
Corporate affairs
Director communication network
report to chief operating officer
Top HR and consumer affairs
Report to director people
And consumer affairs
Director ABC resources report to
chief operating officer
Project manager report to
Director people
Head group audit report to COO and
advisory council of ABC
Director recruitment Director Director and marketing
Director corporate strategy
Director innovation Finance Director corporate affairs and planning
CEO ABC international Director ABC Director People
Director legal and business Chief operation officer Human resource affairs
ABC board
Managing director
Advisory council

The organisation’s size will impact the nature of the external environment, along with
that it also affects the ability to respond towards the surrounding (Covey 2004). Just like
other small business as well as limited resources like management and finance, which are not
able to analyse the surrounding, will react in a negative way. Small companies hold some
advantages, just like the big companies, while adapting the economic and financial changes.
Organisations with small size take small decisions, which are based on leadership terms and
they bring quick changes in their products and workforce (Covey 2004). In general, small
organisation flourish in a slow economy, for instance, companies having strong economic
backing can expand through buying competitors and attract customers. The ABC Company is
a growing company, and it will widen its market by increasing product base. Matrix
organisational structure tries to group the staff in both the production and functional basis.
The right corporate structure is one that includes series of the goods and tries to operate
invariant environment (Covey 2004). It also works to enable the staff to perform better across
the project team, and among all departments.
Approaching the personal management, it includes employment process, maintaining
the employees and cover up regulations for the staff of the company. It also emphasises over
attaining the objectives, to give more power as well as authority to the managers. On the
other side, human resource management is considered as a broader term, as compared to
personal management, to explore the significance of employees and deal with issues, such as
compensation, recruiting, firing core functions of HRM (Covey 2004). The primary objective
of the company is, to emphasise over the development of the company, and build
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coordination among employees of the enterprise. The effective HRM practices can enable the
employees in giving better performance and contribute towards goals of ABC organisation.
Strategic human resource management is also considered as the link among strategic
goals and objective of the company, and this supports in attaining best outcome. It also assists
in the development of innovation, organisational culture, flexibility, effectiveness,
competitive benefits, excellence, and efficiency (Covey 2004). In fact, it is true that better
strategies of HRM can go parallel with organisational strategies and HRM policies.
To implement the changes, functions and process, HRM changes due to both internal
as well as external surroundings. The business environment includes competitors, and adopt
HRM strategies. With the coming of technologies like telecommunication and computer
technologies, ABC companies are required to determine that, there is an increase in
capabilities for attaining competitive benefits. ABC is also expected to explore the
competitors, product life circle, and suppliers (Covey 2004). As computer software’s are
supplied through different suppliers, it is necessary that ABC should develop better relations
with the suppliers as well as their customers. They should even hire the staff and provide
them with proper training so that they can easily understand the demands of clients and
suppliers and add benefits in goals and objective of the company. HRM plays a crucial role in
bringing structural changes for improving its performance. They should also review their
employees, for the purpose of determining the change in attitude, and development in skills.
ABC Business Process
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Business Process
Finance Human resources
ProductionMarketing
LogisticQuality assurancePurchasePlanning

Finance- it releases the money for the project, and even handle it.
Marketing- it receives customer complaints, enquiries, determines the needs, responds to
customers, as well as release the orders.
Planning- plan for the production, discuss management information, contact with customers
and release the orders.
Purchase- it order for the raw material, receive the raw material, check for the capabilities,
and ensure that raw material is received on time (Covey 2004).
Quality assurance- it tests the sample, control quality and releases the items.
Logistic- ensure about transport of services and products
Production-it undertakes the work, carry out transformation process, reduce waste, conduct
smooth operations, and make corrections.
Human resources- conduct recruitment, training, contacting customers, and paying the
compensation (Covey 2004).
Analysis of ABC business process- ABC can make use of new technology like
Critical path analysis and system application and product software design. ABC can create
new products and can take strategic decisions, enquire about finance for releasing the funds,
marketing, promoting and organise training for employees (Covey 2004). It even goes for
production and procurement of raw materials through logistics.
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Business Process

1.2 Justify the methodology to be used to map process of ABC Company’s goals and
objectives and draw a process map for any one of the functions
The visual aid supports in analysing ABC process work, and it’s known as process
mapping. Every company wants to achieve success, but the same relies on the
communication, and core functions of the enterprise. This technique helps in converting the
workflow into the visual reality. For instance, who is responsible, what should have been
done, and how the success could be determined. The aim of process map is to support the
company in becoming efficient. Process maps provide ways to outside other business, to
come inside or improve the present process. It also helps the company in its particular steps
and measures the objectives for ensuring that process met the organisational goal (Campbell,
Edgar and Stonehouse 2011).
Key and core functions of ABC Company
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Testing/quality productsQuality assurance
Inventor/transportation
Logistic sector
Employment/recruiting/experience staff/customer satisfaction
Human Resources
Innovation/ develop new strategies
Increase sales purchase of raw materials
Planning Sector
Purchase Sector
Identify market/promotion/sale activities
Transformation/high quality products/customers
Manage finance/plan strategy growth
Marketing Sector
Production Sector
Finance Sector
Key functionsCore Functions

The above figure depicts the key functions and core functions of ABC company
objectives. It includes production, planning, finance, marketing, purchase, logistic, quality
assurance, and human resource sections, along with their activities, which directly connects
with the satisfaction of customers.
1.3 Evaluate the output of the process and the elements required to build a quality
gateways, which focus on the output of the process.
ABC introduce new products and services and try to satisfy their customers. It also
ensures that all goods and services meet the set goals and objectives; therefore, it provides
that it was specific, measurable, achievable, result oriented and can be completed on time.
ABC core business process
This process governs the operations of the company. It also supports the HR, finance and
marketing activities of the company.
ABC Success
9
Marketing/Finance/HR
Operations
Management process
Lower overall inputs
Lower cost of deliveringDelivery time
scale
Quantity rejected
Containment of riskQuality productCustomer
satisfaction

LO2: Be able to develop plans for own area of responsibility to implement operational
plans.
2.1. Design a plans to promote goals own area of liability for ABC Company
ABC organisation surrounding creates influence on its plan and tries to support
company’s goals and objectives. System application programme, as well as customer
relationship management, create the huge impact on the enterprise. CRM and SAP software
had created an opportunity for the company to learn about customers like product research
and development, customer orientation, research, market scanning, time management, and
even contribute towards internal and external customers (Campbell, Edgar and Stonehouse
2011). Internal customers of ABC includes stakeholders, suppliers and employees; where else
external customers are government, consumers and banks. ABC plans depict the development
and progress of the company; this includes four key elements of planning:
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Objective- Objective is important in the planning process, due to the future key and its
conditions, which are considered. For instance, it enhances the customer relationship
management like relationship and satisfaction (Campbell, Edgar and Stonehouse 2011).
Action- it implies attaining the objectives, and even includes the course of measures for
achieving required software, such as SAP.
Resources- the production factors support the company in implementing the action by the
help of new technologies like CELL (capital, enterprise, land and labour).
Implementation- it includes a process for the completing resources. It includes starting of
assignment and requires personnel for carrying out the plan further.
The aim of ABC objectives is that new information technology system is needed. For
example, SAP could be used for enhancing CRM. ABC had set its goal for the long term, and
it focuses on improving the relations with customers (Campbell, Edgar and Stonehouse
2011).
2.2 Write, using SMART objectives, your recommendations relating to the alignment of
people and other resources in an effective and efficient way
ABC has adopted SMART objective:
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