Detailed Report on Managing Business Activities for ABC Company (2024)

This report provides a comprehensive analysis of managing business activities within ABC Company, a recruitment consultancy. It begins by examining the interrelationships between various departments like finance, human resources, and IT, highlighting the importance of coordination and training for employee development. The report then explores process mapping methodologies, emphasizing their role in defining goals and objectives. It details the components of a quality gateway, including requirement elicitation, analysis, and specification, and discusses the implementation of SMART objectives. Furthermore, the report outlines strategies for promoting company goals, including the use of management information systems, customer relationship management, and time management systems. It also covers risk assessment, health and safety regulations, and organizational policies to ensure a safe and productive work environment. The report concludes with recommendations for improvements and the wider implications of proposed changes within ABC Company.

Managing Business
Activities

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Interrelationships between the different process and functions of the company..................3
1.2 Methodology to be used to map process...............................................................................4
1.3 Output of the process and the elements required to build a quality gateway........................5
2.1 Plan to promote goals and objectives of ABC company.......................................................6
2.2 Smart Objectives...................................................................................................................6
2.3 Implement appropriate action and strategies.........................................................................7
2.4 Meeting the operational plan through effective and monitoring...........................................8
TASK 2............................................................................................................................................8
3.1 Design system to manage and monitor quality standards.....................................................8
3.2 Quality culture to ensure continuous monitoring, evaluation and development of the
process.........................................................................................................................................9
3.3 Recommended improvements.............................................................................................10
3.4 Wider implication of proposed changes in ABC company.................................................10
4.1 Carry out risk assessment required by legislation, regulation and organisational
requirements..............................................................................................................................11
4.2 Health and safety regulations..............................................................................................11
4.3 Review of organisational health and safety policies...........................................................12
4.4 Health and safety policies and procedures in workplace....................................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
In modern era, management is important factor in organisation in carrying out the
business objectives effectively. Higher authority has responsibility to manage all the activities in
appropriate manner in order to fulfil the targets. In organisation the administration has to work in
flexible environment so that they can easily attain the objectives. The manager has to provide
proper training and development programme to new and existing employees which will improve
their skills and knowledge (Anttila and Jussila, 2013). With the help of this they make
contribution in the enriching with the goals of organisation. The each and every employee of the
company has work in coordination and provide quality of work. Through this the organisation
can management the activities in appropriate manner. Present report is based on ABC company
which is consult recruitment. Here, the evaluation of interrelationship between the process and
function has been discussed. Further some method has been suggested for implementing the
appropriate system in order to achieve the business objectives. The SMART objectives has also
been considered in assigning the task to people.
TASK 1
1.1 Interrelationships between the different process and functions of the company
In ABC company, the managers has to make the proper coordination with all the
departments. They are once who provide the proper training and development to new and
existing employees. There are different departments in this company such as finance, human
resource, information technology or research development departments. In all these department
the employees and staff has to make more efforts in providing the best result to company. The
organisation chart of ABC company are as below.

There are different department in organisation which represents the company in
appropriate manner. In every department there is always one manager who provide directions
and guidelines to each member. In different department the managers are providing the proper
training and development programme to each and every employees to perform their task in
appropriate manner (Carroll and Shabana, 2010). It is their responsibility to make coordination
with other departments also in order to provide quality of services to customers. Along with this
the finance, production or any department has to work according to strategies which has been
made by the directors.
As there are many competitors of this company such as Austin Fraser and many more.
They all have to work in coordination because ABC company is facing so many obstacles
because they don't have any specialised and expertise in organisation for providing the quality of
services. They have to recruit best employees for the organisation in targeting the goals of
company.
1.2 Methodology to be used to map process
Mapping the process is related with the observation of flow different process. While
using the different process mapping it clearly define the goals and objectives to each and every
employees. Mapping process is essential, in this the managers can measure the activities and give
Illustration 1: Organisation chart

the direction ton management that how to work. The manager has to use various strategies in
different situation in order to covert deficit into surplus. The main objective of this company is to
recruit potential candidate (Crawford and Nahmias, 2010). For this the manager has to arrearage
their interviews in different companies. Different methods are mapped in organisation in order to
communicate core vales and functions of company to employees and customers. Therefore, the
process map can be link with the objectives and goals of organisation. Process map defines that
what is the core function of business entity, what process of business standard will be used in
determining the success of organisation. The managers are responsible to manage all the
activities which are performing by the employees in order to get succeed in market.
1.3 Output of the process and the elements required to build a quality gateway
The manager of ABC company has to considered the mission and vision of organisation
for achieving the goals of business. In this regard company has to review the process of human
resource. Quality gateway is an organisational point by which all the requirements of employees
while using the appropriate strategies and implementing them in proper manner. In quality
gateway it includes smart objectives of organisation. The manager has to examine the
capabilities of of employees for the development of training.
Here are some steps which include in quality gateways and have to analyse by the
managers.
Requirement elicitation - In this the managers has to find out the needs of customers
and have to concerned with stakeholders for making the strategies in order to fulfil the targets.
Analysis of requirements – in an economy there are many customers who demands the
products and services according to their needs. However, it is not possible for organisation to
fulfil all the expectations of customers (De Haes and et. al., 2011). So in this stage, the managers
identifies the potential ambiguities for the requirements of framing the proper structure.
Representation – In this the managers has to make all the records whichever is using by
them. By doing this, the organisation get more approval for utilising the resources.
Specification and validation – In last step the organisation can use new and different
technologies to evaluate the quality of products and services.
The process of gateway is only get successful when the organisation are working in a
team. With the help of quality gateway the company can also provide high quality of services to
customers. The manager has to adopt those kind of resources which will give them benefit.

2.1 Plan to promote goals and objectives of ABC company
The manager has to plan the strategies in appropriate manner in which they can manage
the work in appropriate manner. Company has to adopt proper tools and techniques in which
they have to perform the functions properly. In global competitive market it is very important
that the manager has to provide proper training and development programme to new and existing
employees so that they can improve their efficiency in order to get best possible of outcomes the
company has to upgrade with the new and latest technologies, through this they will provide
quality of services to customers (Dijkman, La Rosa and Reijers, 2012). When the managers are
taking any decision then they have also take the feedbacks from employees so that appropriate
actions can be taken with in time period. It is responsibility of managers to set proper goals and
objectives of the organisation that which should be achieved first on priority basis.
In any organisation planning is most important function. The manager has make the plan
properly, through this they will utilise the resources in appropriate manner. The plan should be
made according to the needs and requirements of employees and customers so that they can take
better decision for the improvement in the quality of services. The plaining process of ABC
company include the following steps:
 The organisation have to first establish the goals and objectives and should be properly
communicate to the employees.
 The organisation have to set that which method and technology should be used.
 After that the manager has to analyse that which method is best and make the alternative
course of action in order to increase the productivity and proficiency of employees.
The manager has also monitor all these activities on regular basis in achieving the targets
of organisation (Epstein and Buhovac, 2014). The business plan should be made in such a way
which can also work in dynamic environment.
2.2 Smart Objectives
The managers has to use SMART approach which help them in setting out the objectives.
This approach help the managers that what and when the task is to be done on priority basis. On
these approach the manager will also identify that whether the company can improve their
performance or not. The SMART approach are explain as below:
Specific – The manager has to set out the proper tools and techniques that which should
be used. The manager has also to identify that in which area they need to do improvement. The

objectives must clearly defines that what the organisation has to achieve. The organisation has
set the objective that they have to increase the market share with in two years.
Measurable – The organisation has to measure the performance of employees on regular
basis. The measurable also suggest the indicator of progress (Gharajedaghi, 2011). The progress
must be assist in obtaining the growth and company by providing the quality of services.
Attainable – In this the company can use many sources to attain the business objectives
in time period. For attaining the market share, managers has to use proper resources which help
them to attain the objectives. In this it also provide the basic or specific information that who will
perform the task in achieving giving the best possible of outcome of results.
Relevant – The company has to us relevant information and technologies which help
them to achieve the targets in appropriate manner. They have to provide the relevant information
or resources to employees in order to provide quality of services to customers.
Time bound – The manager has to set the time period that in how much time will be
taken by the employees to complete their task. With the help of time management strategies the
organisation will achieve their task in appropriate manner.
2.3 Implement appropriate action and strategies
The company has to also focus on the technologies that what they are using. They have to
use new and latest technologies for providing the quality of services to customers (Gustafson,
2011). The objectives must be set high quality of standards in order to fulfil the needs of
customers. The company has to provide training session properly which will improve the skills
of employees. The employees have to work in coordination while they are working in team.
Through this they can improve the their communication skills and motivate also. The following
are some system which has to be used by ABC company.
Management information system – This is a computerised system in which the
manager can store the data at one place. In organisation there are three level of management and
this information system can be programmed at any level to secure all relevant data. With the help
of this they can also generate the regular report.
Customer relationship management – The company has to provide services according
to the needs. They have to make sturdy relationship with them so that they can retain for a long
period of time (Hammer, 2010). The manager has to use new and different strategies in order to
attract large number of customers.

Time management system – In ABC company, the manager of all department has to set
the time management strategies that this task has to done in this time period. With the help of
this the employees have to make proper coordination with other departments in order to achieve
the targets of organisation. It will beneficial for the company to make positive image in front of
the customers and competitors.
2.4 Meeting the operational plan through effective and monitoring
The employees and staff of organisation has to use proper planning and techniques in
achieving the goals (Hull and et. al., 2010). The managers has to provide appropriate resources to
employees. The managers have to determine all the risk which are associated with activities. In
this, they have to take proper actions which help the managers to handle all the obstacles which
are facing by the organisation. Company can also use proper supply chain management
techniques in order to provide quality of services to customers. It is the responsibility of
managers to make the efficient plan for all the levels in order to take corrective actions also.
Through this the employees of ll level will complete the work according to the customers needs.
Strategic level – In this level, it is the responsibility of higher authority to make proper
plans and strategies for achieving the long and short term goals in appropriate manner. In this,
the managers have to take decisions according to the needs of employees also which improve
their skills as well.
Tactical level – In this, the managers has to coordinate with higher and lower level of
management. They have to clearly communicate the mission, vision, goals of organisation to
lower level of employees (Hull and et. al., 2011). In this they have to minimise the risk while
using appropriate tools and techniques to attain the objectives of organisation.
Operational level – The workers or employees has to use those strategies or process
which has been made by the higher authority for performing the day to day activities.
TASK 2
3.1 Design system to manage and monitor quality standards
Quality is essential part for every organisation for the products and services. Quality is
becoming more radiant component in achieving the competitive advantage from the global
market. For achieving the loyalty from the market place then it is very important to satisfy the
customers requirements. The employees of ABC company need to provide quality of services to

customers. The organisation has to apply the ISO standard which will also improve the quality of
services of organisation. ISO standard should be maintained and controlled by the higher
authority (Massa and Tucci, 2013). For this the organisation has to place proper quality policies
which will improve the performance and operation of organisation.
The employees has to provide proper service which will meet the requirements of
standards. Through the continuous development in quality of services will also improved. The
manager has to properly understand the market changes and preferences of customers, provide
services accordingly. The manager has to understand the standards of quality to improve the
performance. ABC company has to follow the steps in order to monitor the quality of standards.
 Clarify the mission and vision of organisation – Monitor the quality of standards by
clarifying the goals and objectives of business entity.
 Set the level of standard quality – The level of quality of standard should be set in order
to improve the quality of services.
 Take appropriate actions – The manager has to monitor the quality standards to meet
with the objectives of organisation (Mohammad and et. al., 2011). With the help of taking
appropriate action the managers can measure the quality standard.
 Improvement and implementation – In this the managers has to implement the proper
actions in removing the drawbacks in order to maintain the quality of standards.
3.2 Quality culture to ensure continuous monitoring, evaluation and development of the process
While implementation of quality management, it demonstrate the quality cultural for
ensuring about the monitoring, evaluation and development. Quality cultural is the policies and
procedures which is required to managed on regular basis. ABC company has implement the ISO
standard in order to provide quality of services to customers. The members of organisation has to
participate in the business activities which help them to improve the quality. There are different
types of employees who are working in organisation and they are belonging form different
cultures. So it is very important to maintain the quality cultural of organisation. The manager has
to focus on the strategies that which will adopted by the organisation.
The managers have to use effective communicate strategies to maintain the discipline into
two different cultures. ISO standards are to be very as an important and customers are also prefer
these standards (Pohl, 2010). The implementation of these standards should be properly
monitored for analysing the effectiveness. In organisation quality department have to proper

check the quality process which has been used by the employees. The current process should be
meet out with the standard requirements.
3.3 Recommended improvements
For the improvement of quality process the managers can use sic sigma approach. In this
approach the quality of process can be improved. By using this approach it will give advantage
to organisation to provide high quality of services and fulfil the needs of customers. With the
help of six sigma approach the manager can also analyse the defects in quality approach. The
managers has to properly conduct the market research which helps them to identify the needs and
wants of customers (Sandström and Osborne, 2011). It will also help them to grab those
opportunities in which they can improve the quality of services. The employees of this
organisation have to work in coordination and make communication effectively so that it will
help them to resolve their issues. Through this they will provide the quality of services to
customers. If effective communication is there then the managers can transfer proper message to
customers as well as employees. The managers has also use proper competitive benchmarking
system in order to analyse the quality of services.
The proper tools and techniques should be used by the managers to implement the
strategies. The manager has to provide proper training and development programme to new and
existing employees in order to provide quality of services to customers. The training should be
give on regular basis whenever they are needed by employees. Further, the managers has to take
the advices from expertise that how to implement the quality of standards in organisation.
3.4 Wider implication of proposed changes in ABC company
The implication of six sigma approach would change the entire process of quality
standards in organisation. The quality will be improved only when the defect has been analysed.
Six sigma is a efficient tool for the improvement in services and maintain the efficiency of the
performance. With the help of six sigma the company will able to attain the objectives of
organisation in appropriate manner (Schaltegger, Lüdeke-Freund and Hansen, 2012). This
approach can have negative or positive impact. The positive impact is that it will reduce the time
cycle and completion of work will be done in time period. It will also lead in the reduction of
turnover and employees are easily engaged with the standards policies.
It will motivate the employees of ABC company which will also making an effort to
provide quality of services. The quality management are reducing the wastage so that it will not

harm to society. If there is less wastage then funds can be utilised in other area. Proper marketing
strategies should be used effectively in order to target the new customers.
The negative implication is that if there managers are taking advices from the expertise
then it will increase the problem of employees (Smith, Binns and Tushman, 2010). Sometimes it
is very expensive to execute all the steps of quality process in efficient manner.
4.1 Carry out risk assessment required by legislation, regulation and organisational requirements
The manager of ABC company has to analyse the steps which are associated with the risk
management. Through this they can reduce the risk at workplace and employees will feel safely.
It is the responsibility of manager to take care their employees and protect them from illness or
diseases (Toppinen and Korhonen‐Kurki, 2013). The following are some steps which are
involved in risk assessment which is to be analysed by the managers.
Identify risk hazards – The manager has to identify those risk which are related with the
work. It is duty of employer to asses the the health and safety of employees at workplace. The
manager must systematically check the mental, chemical or biological hazards which are facing
by the workers.
Decide who may be harmed and how – In this the managers has to identify that who is
creating the problem in organisation. To whom they can harm. The managers has to review all
the works on routine basis where staff are there.
Assess the risk and take action – The manager has to asses that how the risk are
harming to employees. It determine that precautions has been taken in reducing the risk but
sometimes some risk are remain usually.
Make a record of findings – The manager has to make the record of finding the risk
assessment. They have to include all those information in eliminate the risk.
Review the risk assessment – The manger has to ensure about the keeping the work
place safety.
4.2 Health and safety regulations
The health and safety regulations at work place is important. These regulations is
applicable to all organisation in order to provide healthy services to customers (Yilmaz and
Flouris, 2010). The management of safety has to ensure about the members that they are working
in healthy environment. The rules and legislation of health and social care covers multi many

substances which has been administrative by the government. The following are some essential
feature which are include in the legislation of health and social care.
 The employees have to take precautions for their own safety. The employer has
responsibility to protect all the risk of employees which they are suffering at workplace.
 The resources which has been utilized by the organisation must ensure that they will not
harm to the health of employees as well as customers.
 The company has also to follow some rules and regulations which has been made by
European policy.
The rules and legislation of health and safety are also enforced by the code of conduct of
the organisation in order to provide legal services to employees and customers (Zhang and
Gregory, 2011).
4.3 Review of organisational health and safety policies
The review on health and safety rules and legislation has been done on regular basis. The
resources which has been utilized by the organisation in order to improve the quality of services
then managers have ensure about not to harm to employees and customers health. The whatever
activities which has been performed by the employees, the manager is responsible for that. The
manager has to clearly define the policies which is related with the health and safety. The
manager has to maintain the healthy and positive working environment (Gharajedaghi, 2011).
They have to provide proper instruction and guidelines regarding the use of any machineries
which has been used by employees.
If there is any change in the government policies then the organisation have to set the
policies according to them. The proper training should be provided to employees that hat
precautions should be taken by them when anybody is suffering from the any diseases. The
resources must be utilised in appropriate manner which does not give harm to society. The
manager has also monitor all the activities which are performing with the help of high-tech
machineries on regular basis.
4.4 Health and safety policies and procedures in workplace
The following are practical application related with the health and safety which has been
carried out by the manager of ABC company (Gustafson, 2012). The person are responsible for
their own health. When the manager are recruiting new candidate then they have to provide them
a medical insurance policy which gives them strength in organisation. At work place it is