Leadership and Management Strategies: ABC Company Report, University

This report provides a comprehensive analysis of leadership and management practices within ABC Company, addressing key issues and proposing strategic solutions. The introduction highlights the significance of effective management for sustainable development, emphasizing the need for improved leadership to address current challenges. The report identifies the organizational structure, key positions, aims, objectives, and mission of ABC Company. It further explores the outcome of quality gateways and designs a plan to promote goals and objectives. Utilizing SMART objectives, the report recommends aligning people and resources, implementing effective systems for achieving objectives, and carrying out work activities through monitoring and control. Finally, it outlines a system for managing and monitoring quality standards, providing a practical framework for improving organizational performance. The report aims to assist ABC Company in enhancing its leadership capabilities and overall operational efficiency.

MANAGING BUSINESS ACTIVITIES TO ACHIEVE RESULTS
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INTRODUCTION
Managing business activities is considered as one of most critical aspect for every
business firm because it allows to have sustainable development. It is also referred as a process
which allows to have better planning so that resources can be used in desired manner. Work
management skills improvement is also essential in order to have better opportunities in the
market. However, it comprises of varied functions such as operations, marketing and sales,
production, finance and administration etc (Bonehill, 2011).
Along with this, integrated working is also need to be promoted so that efficiency of
activities can also be advanced manner. In order to have better understanding about the subject,
ABC Company is being selected as an organisation. According to case study, the business firm is
facing various issues due to improper consideration of leadership. Present report will focus on
delivery of outcome so that ABC can have proper designing of strategies that might help in
dealing with leadership issues. Along with this, overall study will also provide detailed
information in regard to measures that can be employed by entity for improving health and safety
measures.
TASK 1
1.1 Identify major positions in ABC Company and relationship between different functions/
processes
In order to have sustainable development, it is significant for business firm to have effective
analysis of structure so that work allocation and further activities can be taken into account.
Organisational culture observation is also significant to consider because it assist in improving
the functional values. Organisational structure is classified in hierarchical manner.
 Owner: A person holds key position in the board of directors and accountable for major
decisions taken from the management. Owner of ABC is responsible to take decisions in
regard to organisation expansion and growth. Control over diverse departments is also
high which creates participative aspects (Clouston and Westcott, 2015).
 Recruitment Director: Person is accountable to conduct recruitment and selection process
so that specific need of client can be accomplished in desired manner.
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 General Manager: The individual focuses on formation of policies and frameworks in
order to advance the work conditions. With a participation of GM the functional values
can be advanced in significant way.
 Workforce: There are number of members who are associated with the operations of
ABC Company. For example, legal values are framed by individual who have knowledge
about it. Marketing activities are promoted by different team. As same there are various
teams to improve work conditions (Densten, 2012).
 Finance Division: It is a division in which financial statements working is being taken
into account. It means the issues related to finance and strategies formation to control
budget is subject to working of finance division.
In addition to this, it can be stated that relationship between all functional values of ABC
Company is significant to consider. It is one of key responsibility of organisation to have
recruitment and selection of candidate. However, due to improper selection of leadership style
the functional value get influenced. In present situation coordination among all divisions is not
proper which create issue for business entity (Edwards, 2012). If finance departments is not
having coordination with marketing team and fund allocation to activities is not appropriate then
outcome will get affected in negative manner.
1.2 Key aims, objectives and mission of ABC Company along with the process map
ABC Company is well focused towards improvement in work process so that customer
specific needs can be accomplished effectively. Thus, in order to attain this objective, business
complies with different types of aims and objectives.Company is also considering transformation
in activities so that direct relationship with customers can be advanced in critical manner.
Moreover, ethical recruitment practice promotion is also significant in order to ensure that skilled
candidates are being hired for the job (Everson and Zhang, 2000). Through employing expert and
skilled employees within the business that possesses vast experience of recruitment. By hiring
skilled candidates the business firm can easily meet the specific needs of customers. It is because
the right candidate selection for the recruitment is factor of success.
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Along with this, consideration of process map is also significant for manager because it
assists in leading business towards success. Client’s expectations can be fulfilled effectively
through application of process map. In addition to this, it can be stated that ABC Company need
to focus on diverse stages for advancement in recruitment and selection process. It is also
referred as framework which allows to have effective determination of measures that helps in
meeting designed objectives.
1.3 Outcome of quality gateway
Quality gateway is referred as path which allows to have identification of measures that
impact overall performance. It means identification of issues can be advanced so that overall
performance can be advanced. By setting out new standards in regard to recruitment and
selection process the business firm like ABC Company can easily advance the quality gateway
significance. In addition to this, it has been noticed that quality gateway allows to have
sustainable development. It has been noticed that by having an improved focus on changes in
recruitment standards businesses can have sustainable development (Ford, 2010). Personal skills
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measurement system need to be improved so that goals and objectives can be accomplished. If
management is not focused on close monitoring then it might be possible that business firm may
face critical issues. Along with this, work performance will also be advanced in critical manner
for sustainable opportunities.
TASK 2
2.1 Design a plan to promote goals and objectives for own area of responsibility
There are some of the issues which are witnessed in the organization regarding the
inadequate leadership and the management. It is required by the organization to develop the new
plans and objectives which can help in overcoming the issue. In the earlier time, no particular
leadership strategy was adopted by the ABC Company and this was creating problem. According
to the work of the ABC organization, the democratic leadership is appropriate as this will help
the firm in gaining suggestions from the individuals (Briggs, 2011). Besides this, it will also aid
in increasing the motivation level of the individual. This is important objective because
leadership is the way which gives direction to the individual to achieve the aims and objectives.
To effectively attain the result, it is required by the ABC to take this step.
On the other hand, there are also poor management practices which have been carried out
in the organization. It has become essential for the ABC to adopt the appropriate management
practices and the theories which can be helpful for the organization. This is essential because
without the management, the organization cannot work effectively (Crane and Matten, 2010). To
delegate the duties, the management practices are to be adopted. Besides this, the main goal of
the ABC is to fulfil the mission and the vision and this can only be done by adopting the
effective practices. On the other hand, there are several management theories which can be used
for gaining productivity and profitability in the environment.
2.2 Using SMART objectives, provide recommendation regarding alignment of people and other
resources
SMART objectives are basically the criteria in which the organization goal should be
made. If the objectives and the goal of the organization fulfil the criteria then it can be achieved
easily.
 To enhance the revenue of the organization by 10% in 2018
 To change the leadership strategy to achieve results in 2017
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 To adopt the new management practices in the year 2018.
 The goal of the ABC regarding changing the leadership and management strategies is
specific. In this, the people who are required to help to achieve the objectives are
managers as they are the one who will change the strategies. The resources which are
required are board room as in this only the brain storming session will be conducted
(Parahoo and Fleming, 2010).
 Besides this, the goal is also measurable as it can be easily managed by seeing the results.
If the operations are conducted on time and they organization is gaining profit through
giving jobs, then it can be said that the strategies have helped them to achieve the results
(Besterfield and et.al., 2011).
 On the other hand, this is achievable because according to the situation of the ABC
Company only, the organization has set the goals. By witnessing the results, it could be
achieved easily. The ABC is required to motivate the manpower as they are the resources
of the company.
 The leadership strategies and the management practices are realistic because there are
theories and strategies which are made by the theorists to increase the productivity and
profitability of the firm. The resources which are required are knowledge regarding the
theories and the practices (Drummond and et.al, 2015).
 Time scale is another significant factor in as if the objectives and goals are not achieved
in the time period then it is of no use. In case of leadership and the management, 6
months’ time is considered for achieving the given objectives.
2.3 Implement appropriate system for achieving the objectives in an effective manner
In the organization, completing the objectives is not only the task but it is required that
the goals should be achieved effectively. To monitor the achievements and implement goal, there
are several system which can be used by the ABC organization. For achieving the objectives on
time, it is required by the ABC to make the schedule of the activities carried out in the
organization (Anderson and Anderson, 2010). Through schedule, all the activities will be
processed in time. Besides this, the ABC will be able to identify the activity which is taking
more time in the accomplishing. On the other hand, management by objectives is another system
which can be adopted by the ABC organization. In this, the earlier set objectives regarding the
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jobs of the clients and profitability can be analyzed. Further, by comparing those, the ABC will
be able to identify the progress in the field. According to the MBO it will help the ABC in
making the comparison between the targets. This is essential because if there is no improvement
then the way of carrying out the task can be changed. TQM is another system which can be
adopted by the ABC to maintain and monitor the quality of the work. Through this, the quality
can be measured (Zairi, 2012). The reason is that it is important for the firm to provide the proper
job and achieve the task according to the set standards.
2.4 Carry out the work activities through effective monitoring and control
Effective monitoring and controlling is necessary for the organization to maintain the
quality in the activities performed organization. The different activities are as follows:
 Setting the performance standard- setting performance standard is one of the most
appropriate objectives which can be adopted by the organization. The reason is that by
making the performance standard the employees are required to maintain the same
standard in the ABC organization (Achtenhagen, Melin and Naldi, 2013). This is helpful
because the task will be carried out with the quality. On the other hand, if the quality
standards are not met, then the ABC can take action and make the strategy which can
assist in maintaining the quality standard.
 Record keeping- From the activity, it can be said that monitoring and controlling have
become one of the important factor for identifying the mistakes. In this case, through
communicating with client and keeping their record, the management can easily identify
the motivational factor which can help to motivate the employees (Zang, 2011). Through
this was also, the organization will be able to function effectively. It is not the reason that
leadership and management are the problem but the employees are also not supporting
the process. Through this way it will help to carry out the activities.
3.1 System for managing and monitoring the quality standard
Quality systems are important in the organization because through this measure only, the
organization can effectively measure the quality of the task. On the other hand, quality system is
further important because it also assist in identifying the loopholes which can delay the task. The
quality systems which can be used in the ABC are as follows:
 Quality system and circles- It is every effective system in the organization. In this the
employees identify the problems and the issues which are faced by the clients. After
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identifying this, they make the solutions and solve their problem (Kirchmer, 2012). This
is one of the effective ways of increasing the productivity and profitability. The major
benefit of the quality circles for the ABC organization is that it helps in retaining the
clients in the firm. In the recruitment company, retention is essential because of the
increasing competition, the client and switch easily to other organization (Bradley, 2016).
 Total quality management- In the recruitment agency also, there are some of the
specifications according to which the task should be carried out. If the process is carried
out regarding the specification, then it will be beneficial for the organization (Briggs,
2011). Further, with the TQM approach the activities are pre-planned and even the
resources are also optimally utilized as in this case the wastage is also less. Due to this
reason, the expense incurred in the ABC will be decreased and this will further help in
increasing the profitability of the organization. With the help of the TQM, the deviation
in the expected results can be identified (Besterfield and et.al., 2011).
3.2 Demonstrating quality culture to ensure continuous monitoring, evaluation and development
Quality culture is important for the organization to enhance the development in the
employees. Culture is the way in which the organization carries out its activities. Through
adopting the quality culture, monitoring, evaluation can also be utilized in the organization. To
maintain the quality, the ABC will be required to monitor and evaluate the activity as on this
basis only, the quality can be maintained (Zairi, 2012). The inefficiencies witnessed in the
organization are because of the inappropriate leadership as well as management. If the quality
culture was adopted then these reasons would not have harmed the working of the organization.
Besides this, by forming the proper procedure and the system, the in effective leadership and
management cannot be seen. Due to inappropriate system only, the ABC is facing losses (Zang,
2011).
On the other hand, if the quality culture is adopted in the organization then the employees
will seek the new way of doing the task this will enhance their ability and assist in development.
On the other hand, the development of the employees will result in development of the
organization (Kirchmer, 2012). Further, quality circle is not only effective for the employees but
it is effective for the management also because they will also witness development in themselves
which will be helpful in carrying out the operations of ABC effectively.
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3.3 Recommend improvements aligned with aim and objectives
As per the above discussion, it is clear that ABC Company has been managing all the
operations in effective manner; however then also the business needs to adopt a few changes in
terms of improvements (Sallis, 2014). Thus, in this chief focus of the company should be laid on
meeting quality standards as this will also aid in retaining the customers on higher extent.
Similarly, ABC Company is also required to focus on the methods of quality assessments so that
business can achieve huge opportunities of competitive advantage. This is the major dimension
through which performance and productivity aspects of ABC Company can be encouraged
(Village, Salustri and Neumann, 2016). While managing the process of recruitment and
selection, it is vital for the manager to focus on employing skilled and qualified candidates so
that organizational work aspects can be managed in effectual way (Lu, Sadiq and Governatori,
2009).
Apart from this, it is also essential for ABC Company to focus on improving sales and
profitability aspects so that long term objectives of the company can be attained. The business
needs to show more concern towards employee retention as well so that they can contribute in
enhancing organizational work standards (Parahoo and Fleming, 2010). Along with this, it is also
crucial for ABC Company to impart training to the employees so that they can enhance their
efficiency level. This is also essential in terms of improving the work aspects. Since, ABC is a
recruitment company; therefore it is vital for the business entity to focus more on improving the
work standards which is also useful in attaining the aim and objectives (O’Sullivan, 2002).
3.4 Wider implications of proposed changes within ABC Company
All such recommended changes have positive as well as negative implications on ABC
Company; hence prior executing it suitable concern is required to be given respectively. Focus
should be laid on training as that will assist the employees to carry out their work aspects in
optimistic manner and this will contribute in encouraging company’s standards (Besterfield and
et.al., 2011). Thus, much emphasis needs to be given in this area so that success facets of ABC
Company can be enhanced. However, on the other hand implementing such changes could affect
the investment aspects of ABC Company and this may also impact company’s profitability
dimensions (Castorena, Rivera and González, 2013).
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Similarly, focus on quality standards can change the way the company operates all its
practices and this is also useful in terms of persuading more number of clients towards
company’s services. At the same time, ABC Company should also emphasize on meeting the
targets within the given time period so that efficiency of the business can be enhanced
accordingly. Besides this, ABB Company should also focus on continuous development so that
the chances of enhancing company’s profitability can be increased (Davis, 2012).
TASK 4
4.1 Carry out risk assessment in ABC Company
The process of risk assessment is essential to consider so that employees can be
safeguarded from all challenges and uncertainties. In this respect it is vital for ABC Company to
conduct the process of risk assessment as that will also aid in finding out the opportunity of
reducing organizational risks and challenges (Arlbjørn, 2011). Therefore, there should be proper
risk assessment process followed in ABC Company which can also aid in protecting the
employees from harms and risks.
 Firstly, it is imperative for ABC Company to ascertain the requirements of health and
safety aspects as on that basis only, prominent actions can be taken for the employees.
Managers can also conduct close observation in the same area (Bajec and Krisper,
2005).
 The areas of risks and uncertainties is also required to be analysed so that on such basis
proper booklet can be prepared to train the employees to deal with risks and challenges.
 Manages of ABC Company should also focus on adopting numerous methods for
safeguarding the employees from harms and hazards (Lu, Sadiq and Governatori,
2009).
 Company managers should also undertake safety and security measures so that to
promote safe environment at the workplace. In this respect, managers can also show
their concern towards employee welfare and motivation (Castorena, Rivera and
González, 2013).
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4.2 Demonstrate health and safety regulations and legislation applicable in specific work
situations are correctly and effectively applied
Employee safety and security measures are essential to consider especially when it is
about management of legal and regulatory prospective (Li, 2014). In the below mentioned
section, several legal aspects are being stated which needs to be there in the workplace as that are
essential in terms of maintaining safety and security aspects.
 Health and safety regulation 1999: This is essential to consider since that is highly
beneficial to safeguard the employees from different hazards and constraints (Village,
Salustri and Neumann, 2016). Thus, it is the responsibility of the employer to direct and
inform all the employees about risk associated areas so that they can manage their work
practices in effectual way.
 Workplace regulation Act: This is essential to be implemented so that safe and secure
environment can be created at ABC Company. Furthermore, in this context employers are
also responsible to consider the interest of employees so that they can be retained for
longer time span. Additionally, number of working hours should be specified and
employees should be provided appropriate work only (Sallis, 2014).
Thus, all such legal values are imperative to undertake at the time of managing risk
assessment in the business entity. In this facet, it can also be said that employers must always
emphasize on proper recording and collection of incidents so that they can analyse what actions
they have taken for the purpose of managing risks and uncertainties (Besterfield and et.al., 2011).
4.3Carry out a systematic review of organizational health and safety policies and procedures in
order to ensure they are effective and compliant
After conducting the process of systematic review, it has been ascertained that ABC
Company is appropriately meeting all the standards of health and safety aspects. Employees of
the company also agrees for the same; hence it is clear that ABC Company has suitable concern
towards such facets (Parahoo and Fleming, 2010). Employers are conducting the process of
monitoring and controlling so that they can ascertain how efficiently they are able to deal with
risks and uncertainties (Arlbjørn, 2011). On the basis of company review, it can also be said that
ABC Company is operating all the organizational practices in such a way so that it can create
positive impact on perception of clients. Employers as well as employees are able to collect
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suitable information about organizational areas and this enhances the success and suitability
facets (O’Sullivan, 2002).
4.4 Plan to carry out practical application of health and safety policies and procedures in the
workplace for ABC Company
The process of risk assessment is essential to be implemented so that employees can be
safeguarded from all sorts of harms and hazards (North and Macal, 2007). Risk assessment is
vital especially in the area of legal aspects and this also leads the business entity to enhance the
work standards.
Thus, prior acquiring the responses of employees, it is being analysed that ABC
Company has been showing great concern towards health and safety policies and procedures
which also enhances the values and beliefs of the employees (Bajec and Krisper, 2005). This is
also imperative in terms of meeting out all the company standards. Employees also confronted
that they are provided suitable template and guide book which helps them to deal with different
types of risks and uncertainties. This clearly specifies that ABC Company has been following all
the standards of health and safety (Lu, Sadiq and Governatori, 2009).
Assessment of health and safety aspects
Proper information about health and safety
facets
Yes
All the services are available to the employees
regarding health and safety
Yes
Legal issues are properly resolved in the
organization
Yes
Premises of the company is properly cleaned
and managed
Yes
Management of health and safety measures No
Proper security at the workplace Yes
Proper management of risk and safety
analysis
Yes
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CONCLUSION
Thus, concluding the entire research work, it can be said that ABC Company needs to
consider the importance of quality facets so that client interest can be maintained accordingly.
Further, employer of ABC Company are also required to focus on health and safety aspects so
that issues related to safety and security aspects can be minimized. Further, in this respect it can
also be said that success opportunities of the business can be enhanced through giving equal
importance on customer and employee management. ABC Company must also conduct risk
assessment process so as to analyze all such areas that are associated with risks and uncertainties.
Therefore, in this facet it can also be said that employer should get continuous feedback from the
employees so that to analyse the areas that needs further improvements and modifications.
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