Managing Communications, Knowledge, and Information at ABC Company

This report examines the communication, knowledge, and information management strategies for ABC Company, a food restaurant seeking expansion. The report explores various aspects, including the range of decisions required for business expansion, the information needs for decision-making, and internal and external information sources. It also provides recommendations for improvement and identifies key stakeholders, outlining methods for stakeholder contact and involvement in the decision-making process. Furthermore, the report analyzes existing communication processes, proposes improvements, and discusses strategies for integrating communication systems. It also covers the collection, storage, and formatting of information, suggesting appropriate changes for enhancement. Overall, the report provides a comprehensive analysis of the company's current practices and offers strategic recommendations for improved communication, knowledge management, and decision-making processes to support its business expansion goals.

Managing Communications,
Knowledge and information
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Table of Contents
Introduction......................................................................................................................................3
Task 1...............................................................................................................................................3
1.1 The range of decision.............................................................................................................3
1.2 Information need for making decision for starting business..................................................4
1.3 Internal and external source of information...........................................................................4
1.4 Recommendation for improvement.......................................................................................4
Task 2...............................................................................................................................................5
2.1 Identifying list of stakeholder................................................................................................5
2.2 Methods for making contact with stakeholder......................................................................5
2.3 A plan to involve the identified people for decision making process...................................6
2.4 Designing strategies...............................................................................................................6
Task 3...............................................................................................................................................7
3.1 Preparation of report on existing process of communication................................................7
3.2 Explanation on different communication process.................................................................7
3.3 the way through which business implement improvement to ensure greater intigartion of
system of communication process...............................................................................................8
3.4 Personal development plan for improving own communication skills..................................8
Task 4...............................................................................................................................................9
4.1 Report on existing approaches to the collection storage and formatting of information......9
4.2 Appropriate changes for improving collection......................................................................9
4.3 Implementation of strategy..................................................................................................10
Conclusion.....................................................................................................................................11
References......................................................................................................................................12
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INTRODUCTION
For starting any business it is necessary to collect some information and knowledge so that
can survive in competitive market. In the present report, study is based on ABC company want
open new food restaurant an it want to expand its business in new geographical area. The
present report cover, different range of information which it need to collect for opening
business is identified. Along with this different communication process which company can
used is explained apart from this various strategy which company can applied within
organization for implementing a sale is discusses.
TASK 1
1.1 The range of decision
According to the given scenario, ABC new restaurant is establish which want to sale
high quality foods to non UK country within the European Union. For this purpose, business
need to take various range of decision to be taken which are discussed below:
 Strategic decision: strategic decision are very important for the organization because
they are made by high level department (Amiri and Al-Khafaji, 2016). It affect all the
business and activities and other level need to follow decision made by high level.
 Tactical decision: Tactical decision are those which are made by organization after
strategic decision. In this all the strategic decision made by organization need to
implement effectively b the organization. money, resources and human are involved in
the tactical decision which are available at ABC company. along with this tactical
decision is that which are taken by personal experience.
 Operational decision: Operational decision are those which are taken daily for carrying
out day to day business operation. This decision are very important for the organization
because company help in achieving organizational goal and objective on time.
For starting a new business this all decision need to make so that all activities can be carried
out easily and ABC company can earn profit. Each level in organization is important and
decision made by them help organization in achieving success.
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1.2 Information need for making decision for starting business.
For starting a new business there are some information and knowledge which need to
gather so that effective decision can be made by ABC company. the organization want to sale
high quality foods to its customer for this it need to make sure that right information is collected
such as it must have knowledge of suppler who supply good quality of raw material for making
prodcut at reasonable price. At the upper level strategic decision were made in which company
decide what strategy it can formulate for increasing sale and for earning profit. After formulating
strategy organization need to hire skilled employee or trained existing employee so that it can
easily make innovative and high quality product and services. Further there is operational level
where information nee from internal sources. All the employee who are working at operational
level report to manager so that all work can be monitor. It help in arranging each and every work
in systematic manner so that employee not get dissatisfy with their work.
1.3 Internal and external source of information
There are various internal and external sources of information which ABC company need to
understand because this help in making decision. Some of the internal sources are as follows:
Sale figure: ABC company can easily make different type of descsion which help in achieving
organizational goal and objective on time. For Example if sale figure of last 6 month is high then
company can easily carry on selling its existing product and services (McClendon and Robinson
2013.). On the other hand of if there is fluctuation in sale goes down then company need to focus
on making new and innovative product and services.
Customer record: customer record is also best way for making decision such as if in record
repeated customer is high then it show that ABC company product and services satisfy the needs
and wants. So company can easily make decision by seeing its customer record.
External sources information
Multimedia: Social networking sites such as twitter, facebook etc help in making decision such
as company can ask from its customer question related to product and services.
1.4 Recommendation for improvement
Recommendation for making improvement at ABC company is as follows:
 ABC company can provide training and development facility to its employee so that it
can easily manage whole work on time.
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 Company can also focus on making innovative product and services for its customer so
that it can easily target large number of customer for increasing sale and earning profit.
 Further ABC company can easily use different method of advertising so that it can easily
make aware people about product and services.
 ABC company can sale its product and services at reasonable price so that customer may
not switch to other company product.
TASK 2
2.1 Identifying list of stakeholder
There are different stakeholder which company need to identify which influence the
decision making process for starting a new business. There are two type of stakeholder internal
and external such as employee, customer , government , supplier etc. employee are those who
daily interact with large number of customer company can collect information related to product
and services which are more and less like by customer. ABC company can encourage it
employee and listen to its employee so that it can get information within its organization.
Community engagement is also very important for organization, it can take information from
them before building new stores. Further company can make proper contact with different
stakeholder so that it can easily expand its business. Different type of stakeholder such as
investor who invest in company. firm need to make contact with them so that it can eaily earn
profit.
2.2 Methods for making contact with stakeholder
ABC company need to make contact with its stakeholder and further it need to develop
relationship with them. There are different way through which company can make relationsip
with them this are as follows:
Meeting and seminar which is best way to make contact with internal stakeholder. Along with
this company can make contact with them and for meeting its objective and goals. Through
meeting and other method it help in understanding each other with a significant manner. Apart
from this company can make contact customer through conducting survey any by open forum
program. Some of the program like meeting with supplier and other vendors. Supplier and
vendor are important for organization because they deliver raw material to company. apart from
this company can personal contact with different stakeholder and regular communication help in
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making relation stronger. One of the best way for developing contact is regular communication.
When company would meet them and collect information is that it can expand business and
achieve success. On the other hand personal networking will help making strong relationsip with
subordinates and with manager.
2.3 A plan to involve the identified people for decision making process.
At a time when company make relation with different stakeholder then it help in making decision
very effectively and efficiently in meeting company can involve its employee and other staff
member for making any kind of decision this help in achieving goal and objeictve on time.
Further if company involve its employee in team making process then it came to know what
customer demand from them and how can company satisfy their needs and wants. Apart from
this, company make decision for available resources. Company can ask regulary question from
its repeated customer related to product and services this help in making decision what changes
can be made in product and services. This help organization in achieving goal and objective on
time and it also help in earning profit and gaining market share. Hence it can be stated that with
the help of all this stakeholder company can easily make effective decision which lead to
success.
2.4 Designing strategies
ABC company can design strategy in term of collection of application of the formation. There
are different type of strategies which help in improving relation with different stakeholder and
for creating personal networking. Firm can conduct regular meeting and event in which it can
discuss the different kind of purpose for succeed. Further it also help in providing opportunity for
sharing ideas and view with each other this also help in making effective communication.
Regular interaction is very important for organization so that different type of issue and problem
faced can be solved on time. Further email interaction can be keep regular by organization so
that proper communication can be take palce between company and people. ABC can take
feedback from its customer through facebook and twitter so that company can find out factor
which are impacting the consumer buying behavior. Company can make contact with supplier so
that it can easily get raw material available on time.
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TASK 3- REPORT
3.1, 3.2 Report
INTRODUCTION
There are different type of communication process which are very effective in order to send
information to employees, customers and different stakeholder. In this report different type of
communication process which can be used by ABC company for expanding the business is
explained.
PREPARATION OF REPORT ON EXISTING PROCESS OF COMMUNICATION
According to the given scenario business has been established and ABC company is
planning for expanding it. For this purpose, owner of café given a offer to buy its business.
Therefore various information company need to collect information for making decision.
For this purpose there are different type of communication process which are as follows:
 Email: Email one of the best way of communication on different level of department.
At ABC company there are different level and from the upper level information flow to
lower level by email. It is a formal communication process which help in sending
message from one person to another in systematic manner.
 Phone: ABC organization manager can directly communicate with its customer for
gathering information. Company can take view and ideas from its customer and
investor for expanding its business.
 Internet: It is also one of the best way for communicating to different type of people.
So ABC company manager can use internet facility for expanding its business in new
geographical area.
EXPLANATION ON DIFFERENT COMMUNICATION PROCESS
There are different type of method of communication which ABC company can use for
expanding its business.
Different way to improve communication system.
The letter and email are one of the best communication but it is one sided communication.
Through this company can easily send message but it can be only done if internet facility is
available. On the other hand company can used phone call for communicating directly with
customer. If at any time call cannot pick up then company can divert the call. On the other
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hand formal meeting can be conducted so that all the issues can be solved out on time. So
meeting is best way of sharing information and for making proper decision.
CONCLUSION
From the above report it can be concluded that email and letter are very effective method for
communication but it is one sided. Further with the use of internet facility firm can easily send
mail to its customers and suppliers.
3.3 the way through which business implement improvement to ensure greater intigartion of
system of communication process.
ABC company can implement the plan for effective communication through the
following ways:
Company need to make sure that all information pass from one place to other without any
barrier. As it can be stared that in strating phase company communication process is not strong
and there is no best mode of communication available for business but know company expand its
bussiness and it have different effective mode of communication (Amiri and Al-Khafaji, 2016).
ABC company can introduce a common LAN and intranet facility because it help in staying a
proper communication within the organization. further through intranet and LAN company can
share wide range of information safely an securely with worker and other staff member. Apart
from this company can share information through face to face meeting it help in avoiding any
type of miscommunication and confusion. Then company can used email for sending message
to its worker and other people. Further, in organization their should be both formal and informal
communication take place which can be in between different department (Coase, 2013). This
help in sharing any kind of information within a organization and it lead to increase in overall
productivity and increase in sale.
3.4 Personal development plan for improving own communication skills
My own personal plan to improve a communication skill as a newly appointed community
liaison trainee manager by my own Swot analysis.
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For improving my own communication skill I need to first conduct SWOT of myself. It will help
me identifying my own strength and weakness.
Strength
My strength is that I can communicate formally with other and by making proper eye contact
with them. I can convey my message to other in a clear language. Along with this my
writing skill is very good and effective. Further I can communicate fluently with employee
and in simple language so that they can understand whatever I speak.
Weakness
My weakness is that whenever I s speak with some one I never think before it. Further my
body posture is not good at the time of communicating with people. Along with this I get
uncomfortable at a time of communicating with my senior or manager.
Opportunities
I have opportunities to improve my communication skill by attaining training and
development program. Along with this I can communicate with different type of people on
Facebook and twitter. I can also improve my body posture by practicing at front of mirror.
Threat
Threat is that I get demotivated
I get soon demotivated which impact my performance and my communication skill.
TASK 4
4.1 Report
INTRODUCTION
There are some existing approaches to the collection storage and formatting of information.
There are different kind of information which firm need to keep safely and securely.
ON EXISTING APPROACHES TO THE COLLECTION STORAGE AND
FORMATTING OF INFORMATION
Data which is consist of facts that is name of employee or customer, address and phone
number. All the information which is collected is more valuable for the organization and it have
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best outcome. All the information collected in relation to statisfying the customer and for
focusing on Job design. Along with this company have chance to conduct face to face interview
because it help in collecting primary data (Steinmetz 2012). There are different type of
information and data which company can collect through primary and secondary. In primary
ABC company can conduct information through questionnaire and interview while in secondary
data company can collect information through books and journals. At a time when company
collect primary data then it help in make a report and analyse the data through with the help of
collected information. Then output will obtained and it passes to different department so that
strategy can be formulated on the basis of information provided in report. The middle level
department implement all those strategy with the help of operational activities so that expected
outcome can be come.
CONCLUSION
From the above report it can be concluded that all the information which company has collected
need to store and format it properly. With the use of software firm can easily kept all its
information safely and securely.
4.2 Appropriate changes for improving collection
For improving the collection company need to make some changes in relation to collected data.
Some of the changes are as follows:
 ABC company can evaluate the primary data with the help of different method and
technique.
 After collecting a data company need to check its validity and reliability.
 At a time of analyzing data company need to hypothise the information.
 Then company need to conduce secondary research so that it can easily make valid result.
Further company can collect secondary information through books, internet and journals.
 There is need to make decision so that plan can bee implemented properly without facing
any kind of barrier.
 Company also need to make sure that information it collected is relevant or not and it also
should have knowledge of its competitor.
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 After collecting all information company can make decision on the basis of primary and
secondary data.
 If ABC company want to enter into a new market then it should have complete
knowledge of its competitor and workforce available to them.
 Further company can conduct macro analysis so that it can understand all the factor
which are affecting its business sale and profit.
4.3 Implementation of strategy
Company can implement strategy so that it can easily achieve success. ABC company
want to expand its business and for this it need to indentify new geographic area and have
knowledge of that place consumer taste and preference (Koehler, 2013). Further it is necessary
for the organization to identify those social facto which is impacting its business sale. Then
company also need to aware of all political factor which can impact the profit of company such
as tax rate etc. further, there are number. Company also need to introduce new technology so that
it can easily make innovative product and services for its customer. Compamy can impliment
difffrent strategy so that it can easily increase the sale and improve the peroformace of bussiness.
Their are different type of information which company can collect through different sources also
help in making business successful. Further company can provide traning and development
facility to its customer so that it can in training communicate effectvely with its team member
CONCLUSION
From the above report it can be stated that for starting any kind of business it is necessary to
collect information. Information need to collect relation to taste and preference of customer.
Further, there are different mode of communication which help organization to remain in
contact with customer regularly such as phone, email etc. there are different strategy which
company can used for expanding its business. Advance technology can used by the
organization for making innovative product and services.
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REFERNCES
Koehler, C., 2013. Crucial Role of Indigenous Knowledge in Formal Education Systems. In
Handbook of Research on Social, Cultural, and Educational Considerations of Indigenous
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Steinmetz, R., 2012. Multimedia: computing communications & applications. Pearson Education
India.
Sutton, J., 2013. Tweeting the spill: Online informal communications, social networks, and
conversational microstructures during the Deepwater Horizon oilspill. International Journal of
Information Systems for Crisis Response and Management (IJISCRAM). 5(1). pp.58-76.
McClendon, S. and Robinson, A.C., 2013. Leveraging geospatially-oriented social media
communications in disaster response. International Journal of Information Systems for Crisis
Response and Management (IJISCRAM). 5(1). pp.22-40.
Coase, R.H., 2013. The federal communications commission. Journal of law and economics,
56(4), pp.879-915.
Saeedkia, D., 2013. Handbook of terahertz technology for imaging, sensing and
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Amiri, I.S. and Al-Khafaji, H.M., 2016. Communications Engineering Journal. Communications.
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