Performance Management at Abra Wholesale: A Comprehensive Report

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Managing Performance
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Table of Contents
Introduction......................................................................................................................................3
Performance Management – What is involved?..........................................................................4
Organization and employees concern..........................................................................................9
Employee engagement and employee involvement...................................................................12
Recommendations, both in the short term and in the longer term............................................16
Conclusion.....................................................................................................................................20
References......................................................................................................................................21
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Introduction
This report will be based on performance management in the organization. It will focus on those
concepts which are managed by the HR for better performance. For this study, the chosen
organization is Abra Wholesale. It was established in the UK, which distributes its food and
drinks item. The company took the request form online or calling order. The transaction
processes are online or cash delivery. For this study, it requires to identify the thoughts and
opinion of famous journals. In this report, there will be a complete description of performance
management, and it also highlights the factors which help to evaluate the performance of each
employee. Performance management requires some specific tool for evaluation, and it also needs
some involvement. It will also discuss the self-assessment tool, which explained its function and
introduces its importance in the same process. For this purpose, there will be an explanation of
how organizations and employees contribute for better. There will be a discussion on how
employee’s engagement and involvement increases the possibility of performance management.
It will also focus on the recommendation for managing the performance for the short term and
long term.
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Human Resource Management
HRM involves different activities of the organization. It is responsible for all the management
decision. All the action taken by the HRM affects the relationship between employees and the
employer.HRM increases performance management in the organization by giving them a reward
or appraisal.
Performance Management – What is involved?
Performance management is defined by the Armstrong and Baron, the process in which an
individual and its contribution to achieving high-level performance for the organization. Human
resource is a critical asset of an organization that manages performance management.HR plays a
vital role in performance management, which includes strategies and integrated. Strategic based
on the broader issue, and it is applicable for longer goals. In the same case, integrated is linked
with different sources of individual or teams (Richards, et.al., 2019). Armstrong and Baron's
stress is useful for performance management:
 HR describes what the expectation of the organization from the team or individual are
 Required skills and capability to deliver due to expectation
 The organization must support capacity
 HR must be aware of its behaviour and impact on the employees.
Performance is all about sharing culture in the organization like in this case HR of Abra
wholesale company must ensure its performance management (WYsOCKI and Block, 2019).
Those perform all the activities in the guidance of HR. It completely understands the expectation
of the organization and the client. It is the responsibility of HR that must share its hope to the
team and individual by which they can perform well and will bale to continue the improvement.
The performance management develops an interrelationship among manager and team. Due to
this, it is known by the joint process. Performance management in the Abra Wholesale is
established by proper planning, which is enabled by company HR only.
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Working Process
This process is a continuous cycle which will continue until the task will not be
accomplished as per the desired expectation. It is implemented in the proper framework,
which helps to operate the management activities and also helps to enable other activities
which are dependent on management style. The HR manager and other manager applied the
autocratic management style in the organization. The goals of corporate strategy provide
initiate point for the purpose. It must be followed by the preplanning method, and it is also
monitoring the current task (Schoeneborn, et.al., 2019).
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Tools required for performance management
Performance review: Abra wholesaler provides appraisal annually to its employees, HR and
its team maintain the record of every employee as per their performance, activities, the
accomplishment of the daily allocated task. It will notice by the HR. Those employees follow
the job according to performance management. It will be appraised by the company annually
in the increment of their salary (Margarido, et.al., 2019).
Learning and development: Employee learning skills and development review performance
management. It is the responsibility of the team to develop something new and innovate. The
department will evaluate it. It will be separate from the salary discussion. Company will
promote the individual or group those perform well by adopting performance management.
Involvement in Performance management
Measurement
The company evaluates its performance by analyzing the feedback from the employees,
clients, investors and market research. It measured how well its performance and how much
it needs to be improved. Analyse the revenue of the company throughout the year and
observe what kind of development the company is required. Abra Wholesale continuously
improvement in behalf of feedback and market trends (Özçelİk and Uyargİl, 2019).
Team
The involvement of the team in the performance is a significant part of the organization. The
team of the distributor, marketing, technical and finance in Abra implements its all
responsibility as per the performance management, which considers its goal first. Every team
member must contribute equally to achieve its particular purpose.
Pay
According to the opinion of employees, good pay motivates or encourages employees to
drive and performed well for their respective goals. Team and employees become innovative
and creativity when their organization fulfills their financial need and pay according to the
hard work. Abra Wholesaler offers an excellent salary to its employees. It helps to motivate
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or encourages them to work hard in their area. Salary increments are in the hand of HR, so
it’s the responsibility of them to evaluate employee’s performance.
360-degree feedback
According to the Lockeman, (2019) This theory is developed in 1990, that employees must
deploy its service and performance by implementing the feedback which is received from the
team member, manager and team head. This theory supports for self-assessment.
Figure 1:360 degree feedback
Source: Author
In this case, the individual identifies or analyze its error during the performance.360-degree
Feedback is surrounded by the relevant individual who helps or motivates in a strict or
disciplined way. It helps to motivate or encourage performing in a better manner. Like in the
case, if employees do not arrive in the office in the official arrival time. It is the responsibility of
HR to warn them by official warning mail, verbally or by its action. Abra Wholesale concern
about is responsibility, and it also inherits the same thing in its staff as well. This self-assessment
tool motivates or encourages employees to perform well in and improves its small mistakes.
Office management will need to be concern about the proper management style. The autocratic
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management style is not effective when a company want innovation or creativity but its
employees. In this style, the employee has no right to take their own respective decision.
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Organization and employees concern
Abra wholesale is the leading wholesale organization in the UK that offers food and drinks
products. It aims, and mission is to provide efficient service to its every customer. The concern
over performance management towards performance management is to deliver its products to
their distribution by using the appropriate distribution channel. According to the company
concern, performance management will be accomplished when the resource of the company will
utilize effectively. It also defined the employment development in accordance with
organizational goal.
The organization must distribute the respective responsibilities to the authorities and employees.
Performance management will be accomplished when there is clarity in the purpose. The HRM
depends on the size, culture or environment of the organization. Intermediate responsible who
communicate with the higher authorities.HR concern about the processes or deadline of tasks.HR
must conduct or coordinate the required training. Ensure to meet the agreed proposals or
agreement. In this case, Abra Wholesale deploys its service regarding its policies and legislation
(Tian and Robertson, 2019).
Presentation: The Company must provide a proper induction program to its new employees. In
this program, the organization introduced its strategy, policies, rules and regulation to the
employees. It is an effective approach which considers the proper presentation of its strategies.
Due to this scenario, the company warns or tells them how the organization deploys its service.
Or this purpose, employees must ready them to follows the preplanned strategies.
Recruitment: The main aim of the organization is to hire or recruit qualified and skilful
employees for specific job responsibilities. In Abra Wholesale, hire employees for delivery,
accounts department, technical departments etc. If an organization recruit responsible individual,
there is a major possibility of achieving success in performance management (Rasmussen, et.al.,
2019).
Vision: Abra vision is to deliver within set delivery dates. According to the company if vision is
clear and the aim is well defined. Company will achieve its growth continuously and deploys its
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service in accordance with company success. The performance management criteria will be
fulfilled when it's every employee properly manages its responsibility.
Innovation and development: Organization performs its performance management by using
innovation and development. The organization introduces something new innovation or
development by its team, which was never earlier launched by anybody else. It will be counted is
excellent performance management because, the hard work and proper team collaboration
introduce such innovation, which helps an organization to increase its brand image in the market
(Vokoun, 2018).
The company provides employees in the service contract and freelancer contract. Company will
not offer any employment protection or safety to its employees.HR only observe qualification
and talent at the time of recruitment. It will be analysed later that how individual put its effort
into their job. Like in the case, if a delivery boy does not deliver the packet on right doo, it will
counts in negative performance, which affects the personal image in front of the company.
Therefore, the company also affected by its negative image due to a single mistake. Hence it is
also a responsibility of employees also must follow the process, policies and strategies which
already designed in the organization laws.
Express term: In an employment contract, there is pre-written agreement or contract which is
well defined for pay or place of location. Employees must take care of this agreement, which
comes in the form of an offer letter by the respective organization. Employees are also part of
performance management, which surely needs to concern about its rights. In the case, if
employees were signed to a particular job role and company forces to perform simultaneously
another responsibility. It will be included in negative performance management by the
employee's viewpoints (Brooke, 2018).
Professional Growth: If employees are performed exactly according to the goal. Like its daily
target achieved successfully and its behavior or attitudes considerable among the team. For
professional growth, employees must respect its higher authority, time management only
according to the respective tasks and optimization o resource. All these can helps in the
professional growth of the organization, which increases its capability and potential in the
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employees. It helps to grow in professional life and successfully accomplished the evaluation of
performance measurement (Hessling,et.al., 2018).
Implied term: Those terms which are assumed by the employee’s? This term is implied on both
such as employer and employees. The employer concluded that it would provide a safe
workplace to its employees, which is typical for laws and legislation. It assumed that it would
build trusts and respective undermine by the employees. For the employees, it must obey the
standard instructions. Company will provide work flexibility, and it gives health and safety
during working hours.
Employees manage its task and utilize the resource in an efficient manner. In the case of Abra
Wholesale, the accounts employee has the responsibility to manage the daily task and maintain
the proper record of credit and debit amount from the company account.HR measures the
performance by evaluating the balance if it was the exact match. That will be concluded in a
proper transaction, evaluation and monitoring of all the dealing which is performed by the
company. This situation evaluates how employees need to be loyal towards its duties and how it
will increase the potential towards rewards and increment by the organization. If the HR
manager evaluates poor performance in the management, the human resource team need to
discuss with the employee's and identifies the issues which affect their performance. Still, there
is no result. Hr needs to bring improvement in the plan or modify the policy accordingly.
The causes rose on such point where employees said they could not do a job or they would not
do that job. The solution of the capability (cannot do the job) train or coach the employees and
understand them carefully is that what are the requirements of that job. In the case of Abra
Wholesale, the marketing department not performed according to the performance management
or requirement of the team. The company instantly take action regarding this problem and
conduct a training program in which marketing team learn how to improves its marketing skills,
and collaborate with a large number of clients.
In the other case, would not that job (conduct), team them management process and develop
some disciplinary actions. For this purpose, HR needs to set the standard and provides clarity to
the value of management. Require consistency in approach and need to deal with the staff
appropriately to achieve the common goal for the organization (Brooke, et.al., 2018).
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Employee engagement and employee involvement
Employee engagement is a systematic concept and linked to the business management, whereas
workers are shown their presence and passionate towards their works. They act and do work for
organization interests and needs. It defines the employee’s involvement and deals with the
commitment and satisfaction towards work. Employee engagement concept is so widely because
of consultancies and commoditized. It is able to sell the company products to the customers. It
sells the services and facilities to the employers to track the employee connection and
engagement level and set the benchmarks.
Employee engagement and employee satisfaction both are a different concept. It defines that
satisfied employees are happy with their job and provide their efforts to complete all tasks and
targets of the company. They show their involvement and demonstrate their contribution to the
company. On the other hand, engaged employees are enthusiastic and highly motivated and
complete their tasks with the minimum needs and keep their jobs (Mann and Harter., 2016).
Steps of employee engagement
Set a goal: It will be a specific goal which is set by the organization. Like Abra Wholesale
improves its management style. The company was working in the autocratic style, but now it will
require jumping on democratic management style. In which they provide freedom to the
employees to make their own decision, it helps to become an innovative culture o the
organization. In the case, the delivery system encourages for the online transaction, which
enhances the organization terms and its representatives the loyalty of an individual.
Determine Metrics: Satisfaction: In these matrices, HR must communicate with the employee
and asked them are they satisfied with the new strategy. If employees are not satisfied with their
job responsibility, HR must concern what kind of obstacles they are actually and identifies the
alternatives which can resolve the issues evaluate accordingly. Alignment: It describes that
employee engagement will successfully align its goal or not.HR identifies that the potential or
future strategy will overcome the expectation of employees or not. It proves that how an
employer involves with the employees. Future goal: HR must involve the employees and asked
them if they really want to grow with the organization. It reduces the communication gap
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