Business Systems Analysis: A Review of A. C. Gilbert's Key Processes

This report provides a comprehensive review of the key systems, processes, and performance indicators of A. C. Gilbert, a company known for its toys. It examines the supply chain, operational systems, and sales strategies, including distribution, manufacturing, and product delivery. The report analyzes key result areas (KRAs) and key performance indicators (KPIs), assessing variances from plans and targets. It also explores the company's financial performance, market share, and customer service standards, along with its ability to adapt to change. The report discusses the potential use of advice from specialists, including marketing and IT consultants, to improve business operations. The analysis covers the company's history, including its rise and fall, and the factors contributing to its success and decline. The report references various academic sources to support its findings.

ASSESSMENT TASK 1: REVIEW
PROGRAMS, SYSTEMS AND
PROCESSES
Student name:
Student Number:
Module Code:
Submission date:

key systems and processes
used by A. C. Gilbert
 Supply chain
 Used to produce and distribute items
 Get items/services from producer to shopper
Marketing
and sales
representa
tives
•Receive
orders
from
customers
Channel of
distributio
n
•Use
contract
transport
to arrange
for
delivery
of ordered
products
Small
retailers
•Distribute
toys to
customers

Operational systems
 Operational systems
 sales team is in charge of taking orders from clients
 Distribution on the other hand deals with merchandise
delivery to buyer utilizing contract transport
(Barnes, 2017))
 Designing – small group develop concept of toys
 Planning – translate concepts into designs and
determine resource requirements
 Purchasing – purchase raw materials for production
and packaging
 Manufacturing – making and packaging
(Morán, 2012)
 Distribution – deliver to warehouse for storage

Product/service delivery
 Delivery
 deliver train sets
 science sets
 the company delivers erector engineering sets
that had been famous with youngsters over 50
years
(Werner, 2014).

lists of key result areas (KRAs)
 Day to day activities
 Why undertake the activities
 Share the lists
 Work with the group
 Develop the objectives.

key performance indicators (KPIs)
 Increase sales
 Offer quality services to customers
 Increase revenues
 Employ skilled employees

performance review processes
 existing officials with his own
 Implemented broad TV publicizing
 Repackaged existing lines
 Crisis management
 maintaining in-house sales
 (Ananthan, Appannaiah & Reddy, 2010).

A sample service level
agreement
 Administration level Agreement (SLA)
 For: Customer name
 By: Organization name
 Effective date:
 Document owner: Company name
 Version Date Description
Author
 1.0 13-02-2015 administration Level Agreement
Bob Smith
 1.1 18-02-2015 Service level understanding changed
 Endorsement
 (By signing below, all approvers consent to all terms and conditions laid
out in this understanding.)
 Approvers Role Signed:
 Approval date:
 Organization name Service Provider 20-05-2016
 Client Name 20-02-2016

Analysis of variances from plans and targets
for the key result areas (KRAs)
 KEY RESULT AREA
 Key Result Areas or KRAs allude to general zones of
results or yields for which the division's role is
dependable(Metho,2016) .
 Estimation of KRAs
 Distinguishing KRA enables people, to clear up their
parts, centre on their roles as opposed to esteems,
and communicate their roles to
others(Armstrong,2000).
 Depiction of KRAs
 KRAs catch around 80% of the divisions work role. The
indication of the role is normally committed red to
territories of offer obligation(Tracy, 2007).

variances from plans and targets
for the key result areas (KRAs)
 quality – design/manufacturing
 The assessment in design software amid the
previous decade has for all time changed the
manufacturing business(Morán, 2012).
 Three dimensional PC supported plan,
manufacturing and engineering
(CAD/CAM/CAE) programming programs are
near satisfying their guarantee to convey
completely investigated manufacturing and
design.

Sales
 The sales of merchandise or services for a
measure of cash or its comparable;
 the demonstration of selling or the trading of
an item for cash;
 the activity of offering something.
 The organization has particular items and
services and the activity of sales is to sell
those things.

profits
 Management could use profits earned to
gauge performance (Jobber and Lancaster,
2015).
 Suppliers could also assess profitability of the
company to enter into contract.
 Financial institutions, investors, and other
business can use profits to determine the level
of funding to offer to the company (Tracy &
Tracy, 2007).