BSBMGT608: A. C. Gilbert's Systems Review & Performance Analysis

This report provides an analysis of A.C. Gilbert's key systems and processes, including its supply chain, operational systems, and product/service delivery. It outlines a performance and sustainability review strategy, incorporating quality management and continuous improvement principles. The report identifies key performance indicators (KPIs) and assessment tools to evaluate the effectiveness of these systems. It also addresses the need for the organization to adapt to market changes, improve innovation, and enhance operational efficiency through monitoring performance, seeking specialist advice for technology adoption, and implementing continuous improvement cycles like Plan-Do-Act-Check. The analysis includes a SWOT assessment, identifies areas for improvement such as skilled workforce and distribution channels, and suggests strategies for risk management, employee training, and team collaboration to drive continuous improvement within the organization.

Session 1
1-
The supply chain management of the A.C. Gilbert includes three aspects –
 Supplier
 Manufacturer
 Retailers
The organization operational system include
 Design
 Planning
 Purchasing
 Manufacturing
 Distribution
2-
The A.C. Gilbert has to identify the different changes that are taking place in the
market and the working styles of the other organizations in the market,

3- The main focus of the organization is on
the sale and profits of the organization. The other factor that is crucial is the cost of
operations.
4-
The A.C. Gilbert is in need to change the plans as they lack innovation and
continuous improvement.
5-
The organization needs to monitor the performance of the organization to improve
productivity and quality.
Three steps to monitoring performance
Step 1:
Decide what you
will monitor
Step 2:
Determine how you
will measure
performance
Step 3:
Analyse results

6- The supply chain is efficient and the
product is timely delivered to the retailer, who delivers it to the final customers.
7-
The organization lacks a skilled and professional workforce. Thus, it is crucial to hire
a specialist. Also, the distribution channels are limited and to cater to a bigger
audience, the organization requires more distribution channels.
8-
The strengths and weaknesses of the organization are identified.
Analysesystems and processes
Procurement
Sugar
Water
Gas
Flavours
Plastic bottles
and caps
Labels
Cardboard boxes
Employees
Production
Soft drink
produced and
packaged in
plastic bottle and
packed into
cardboard boxes
Distribution
Distribution to
warehouse and
retail outlets
Retail
Consumption
Customer
purchases
bottled soft drink
from retail outlet
for consumption
8

9- Action and task.
10-
Strengths - the organization has a huge market share and a credible reputation in the
market.
Weaknesses - the organization caters only to boys.
Opportunities – the organization produces high-quality products.
Threats – emerging competitors.
11-
The main KPIs of the organization are –
 Increase in the level of productivity.
 The skilled workforce.
 Increase in sales and profits.
Symbols used in process maps
Start/End
Action/Task
Decision
Sequence
SWOT analysis
Performance appraisals
KPIs and targetsidentified and
communicated to employee
Performance period
)months recommended(3
Manager and employee reviews
the employees performance
againsttargets
The performance appraisal
discussion
formal/informal( )
Manager assigns
performance rating

Continuous Improvement – session 2
1-
The organization needs specialists and also it requires a new marketing and
advertising department.
2-
The risk management strategy has to be undertaken by the organization to deal with
the emerging issues in the organization.
3- Plan-Do-Act-Check cycle will be most
effective for the organization along with a total quality check.

4-
The organization’s employees require training and there is a need for hiring new
employees.
5-
The organization has to utilize creative techniques for innovation and continuous
improvement.
6- The main barrier for the organization
will be the various changes that will be implemented, as the employee will struggle to
adapt to so many changes.

7-
Team meetings will be the best way for the organization.
8-
Learning and development opportunities will help the organization in a better way
offering skilled labors.
9- The practice of team suggestion will be
utilized for analyzing and discussing new ideas and strategies that the organization
should implement. It is also crucial that the organization have regular discussions with
a different department.

10-
It is crucial that the organization implement the various strategies and evaluate them
from time to time, under a fixed timeframe.
11-
It is crucial that to increase the retention rate the organization should offer the
employee with regular rewards.
12- The main risk to the organization is an
unhappy employee due to continuously doing the same activities.

13-
The cost-benefit analysis will analyze the effectiveness of a new advertising team in
the organization.
14-
The production manager will provide the necessary suggestion which should be
incorporated too.