BSBMGT517 Manage Operational Plan: ACA Cafe Restaurant Project Report

This document presents a comprehensive operational plan developed for ACA Cafe Restaurant, addressing key aspects of business management and strategic development. It includes an analysis of the current scenario, identification of tasks for guest ordering, and a detailed examination of problems and issues within the restaurant's operations. The plan outlines corrective actions and strategies to improve performance, including employee training and enhancements to the online ordering system. Furthermore, the document covers budget analysis, identification of underperformance areas, and implementation of corrective solutions. It also delves into various organizational models, legislative contexts, and the role of KPIs in operational plan development. The plan includes strategies for resource acquisition, risk management, and performance review, ensuring alignment with organizational goals and objectives. The appendices provide detailed information on performance management, risk management, resource acquisition, and communication plans, offering a holistic approach to managing and optimizing ACA Cafe Restaurant's operations. Desklib provides students with access to solved assignments like this, offering valuable insights and resources.

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MANAGE OPERATIONAL PLAN

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MANAGE OPERATIONAL PLAN...............................................................................................1
ASSESSMENT-1............................................................................................................................3
TASK 1: Identify, Monitor and Review..........................................................................................3
Introduction......................................................................................................................................3
1.1 Scenario of the situation.........................................................................................................3
1.2 a list of the task for the guest ordering foods.........................................................................3
1.3 Analyse the problems, and issues..........................................................................................4
1.4 Explain own implementation for the corrective action and strategies to correct the issues. .4
1.5 explains own review...............................................................................................................4
Conclusion.......................................................................................................................................4
TASK 2: Developing Strategies And Critical Reflection................................................................5
2.1 review the performance to achieve the targets.......................................................................5
2.2 analysis and implementation of the budget............................................................................5
2.3 analysis and interpretation of the budget...............................................................................5
2.4 Table of Contents
Identify the areas of underperformance.......................................................................................5
2.5 analyse the solution of under-performance............................................................................6
2.6 analyse the plan to implement the corrective actions............................................................6
2.7 explain the recommendation..................................................................................................6
2.8 development of the system with the organisational requirements.........................................6
TASK 3: Short Answer Questions...................................................................................................6
3.1 analyse models and methods of organisation plan KE1........................................................6
3.2 discuss the key legislative and regulatory contexts of KE5...................................................7
3.3 discuss the budget of organisational plan..............................................................................7

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3.4 explain the KPI‘s role in the development of an operational plan.........................................7
3.5 analyse the monitoring methods............................................................................................8
ASSESSMENT-2............................................................................................................................8
Task 1: Develop Operational Plan...................................................................................................8
Business Description and Overview................................................................................................8
The aim of the operational plan – What are you trying to achieve?............................................8
Mission Statement........................................................................................................................9
Values Statement..........................................................................................................................9
Vision Statement..........................................................................................................................9
Organisational Goals....................................................................................................................9
Organisational objectives.............................................................................................................9
Strategies and Actions................................................................................................................10
SWOT Analysis of the Organisation:........................................................................................10
Pest Analysis:.............................................................................................................................10
Contingency Plans:....................................................................................................................11
Task 2: Planning Resource Acquisition.........................................................................................11
APPENDIX 1:PERFORMANCE MANAGEMENT REVIEW (CSS AND KPIS).....................12
Key Result Areas(KRAs)andTargets.........................................................................................12
KPIs............................................................................................................................................12
(SMART)...................................................................................................................................12
Strategies....................................................................................................................................12
Timeline.....................................................................................................................................12
Critical Success Factors.............................................................................................................12
Consultative...............................................................................................................................12
Stakeholders...............................................................................................................................12

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Document Resources Required..................................................................................................12
Budget Estimate.........................................................................................................................12
Social value................................................................................................................................12
Staff recruitment........................................................................................................................12
Need to recruit new staff with skills and knowledge.................................................................12
15-20days...................................................................................................................................12
Business goals............................................................................................................................12
Trainer........................................................................................................................................12
technology..................................................................................................................................12
$200............................................................................................................................................12
recruiting....................................................................................................................................12
feedback.....................................................................................................................................12
Help to improve organization to solve the nafetiuve feedback..................................................12
30-40days...................................................................................................................................12
investment..................................................................................................................................12
employees...................................................................................................................................12
Online portal..............................................................................................................................12
&350...........................................................................................................................................12
APPENDIX 2: RISK MANAGEMENT CONTINGENCY PLAN.............................................13
APPENDIX 3: RESOURCE ACQUISITION AND MANAGEMENT.......................................13
APPENDIX 4: OPERATIONAL PLAN VARIANCE ADVICE AND APPROVAL FORM.....14
APPENDIX 6: COMMUNCIATION PLAN................................................................................15
Reference list:................................................................................................................................17

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ASSESSMENT-1
TASK 1: Identify, Monitor and Review
Introduction
In an organisation, there is a requirement of appropriate management skills which can be helpful
for proper implementation and monitoring of the operational plan. In this study, there is the ACA
Cafe Restaurant for which an operational plan is going to develop and monitor as well. There is
provided some recommendation also regarding providing training for betterment of the
organisation.
Body
1.1 Overview of the Scenario
In the present scenario, the ACA Cafe Restaurant is mainly a represented in the media and is
situated at the central area with a good brand image. Moreover, the price of the ACA Cafe
Restaurant is higher than the competitors which can be a benefit for the opponent. Apart from,
increasing price it also tends to provide high quality food as well. The cafe provides wide range
of services and they recently installed a digital technology service system for supporting the
traditional ordering process. On the other hand, there are some complaints rising which is needed
to be solved. Thus, the supervisor of ACA cafe is given the responsibility to properly monitor
and outline the reasons for complaints.
1.2 a list of the task for the guest ordering foods
In person:❖ The order process take less time❖ The services of the food and beverages take less time
The online ordering portal:❖ The staffs need to be familiar with the customer❖ They also need to be more organized at the time of ordering

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❖ The order need to place in a proper way with the right person.❖ At the same time the staffs need to be knowledgeable with skills in their work field.
1.3 Analyse the problems, and issues
According to the report, the main problem is the management issue which includes the high
ordering time. The staffs of the management are also unfamiliar with the guest while using the
online ordering system. In addition to this, the type of issue can simply lower down the brand
image of any restaurant (Singh, 2017). Similarly the staffs of the management also have no skill
and knowledge about the ways to manage a restaurant. Due to the lack of knowledge the staffs
gets stressed and also shows unorganised within their task. It can also be seen from the case
scenario that there were issue regarding placing wrong order to the guest. The main reasons for
all this are the improper training to the staff members.
1.4 Explain own implementation for the corrective action and strategies to correct the
issues
On the basis of the case scenario for improving the present issue, I (supervisor of the ACA cafe
restaurant) need to implement training to the staff members with the knowledge of proper
management. Training to employees can be highly beneficial for decreasing the issue which can
hamper the restaurant the (Petkova, 2016). In addition to this, there is a requirement of
monitoring them on every week and provide feedback according to their work.

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1.5 explains own review
The monitoring of the plan will be done weekly by the supervisor then feedback will be
provided. In addition to this, there is also implementation of reward system to the employees to
encourage them for working in a proper way.
Conclusion
In the present situation it mainly concluded that the supervisor of the management needs to
improve the offline ordering services and also the online ordering services. At the same time
supervisor need to recruit the staff members with the proper knowledge and skills of serving
customers. It is also found that there is a requirement of providing training and encourage them
to work accordingly.
TASK 2: Developing Strategies and Critical Reflection
2.1 Review the performance to achieve the targets
In the present scenario to achieve the profit the main target is to train the staff with the advanced
knowledge and skills. At the same time to improve the organisation I also need to recruit more
staffs so that there will be no problem during the process of food services. Similarly the
management also need to improve the online ordering portal so that the customer can order food
without any issue.
2.2 analysis and implementation of the budget
Resources Budget
Recruit the staffs
5,000
Trained the old staffs
4,000
Improve the online portal
6,000
Make the spaces of the cafe to work with
comfortable. 10,000

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2.3 analysis and interpretation of the budget
It can be seen from the previous monitoring process that there is a requirement of $498.74 AUD
for the performance level. In addition to this, this amount is implemented mainly with the motive
for increasing the performance level of the cafe. The amount is needed mainly for improving the
online and the offline way of ordering along with that it is also needed for conducting training to
the employees to handle the guest in a proper way. If an organisation, done this monitoring in a
proper way then there can be seen improvement and good brand image for retaining customers
(Grant 2016).
2.4 Identify the areas of underperformance.
In the present situation the underperformance of the area:❖ Lack of knowledge of staffs❖ Staffs are very few❖ Rude behaviour of the staffs in online portal❖ Unfamiliar staffs❖ Long time to take order of the food.❖ Misplaced the orders.
2.5 analyse the solution of under-performance
In order to solve the underperformance the supervisor needs to recruit more staffs with
appropriate knowledge and skill. At the same time the staffs need to change their behaviour so
that the customer can get comfortable while ordering their food. Similarly the supervisor also
needs to check the online portal so that it takes less time while ordering.
2.6 Analyse the plan to implement the corrective actions
In order to implement the corrective solution the supervisor need to make a plan that how to
execute the whole task. At the same time the supervisor needs to divide the entire task between
the team members so that everyone can check on the process of the task.

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2.7 explain the recommendation
According to the present situation the negotiation and proposes of the recommendation is that to
recruit the new staff with knowledge and skills. At the same time the management also requires
different kind of improvement such as, online and offline job portal improvement, training of the
staffs, and also the appropriate way for taking order from the online mode.
2.8 development of the system with the organisational requirements
According to the case report the supervisor of the management need to make plan and strategy to
execute the whole action plan. At the same time the supervisors needs to create a system so that
the information of the action plan can be stored in the daily basis. Similarly the team leader also
needs to keep the information updated and also check on the work process.
TASK 3: Short Answer Questions
3.1 analyse models and methods of organisation plan KE1
According to the report this management follows mainly three kinds of models such as-
 Strategic triangle model- this model is basically used to determine the efficiency and the
effectiveness of the organisation. So that the team leader can understand the ongoing
process in a daily basis.
 SWOT model- in order to using the SWOT analysis the organisation has some strength
which is the powerful reputation. At the same time the weakness of the organisation is
that the services process and the lack of knowledge and skills. Similarly the opportunity
is to improve the organisation with the help of resolving all kind of issues. At the same
time the thread of the organisation is that the services of the ordering process and the few
employees to manage the whole situation.
 Cognitive model: according to this model it basically refers that the behaviour of the staff
which is need to improve with the customer. At the same time it will be easy to order the
food and beverages for the customers.
3.2 discuss the key legislative and regulatory contexts of KE5.
According to the act it is necessary to provide the safe food to the customer. The AAC cafe
restaurant needs to comply with the Food Act in 2001 for better outcome (Gelderman, Semeijn &

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Plugge, 2016). In addition to this, act the cafe restaurants need to register with the Health
protection Services which is a part of ACT health.
3.3 discuss the budgeting factor of organisational plan
The budgeting factors of the organisational plan:
 Business goals
 Legislation and government act
 Industry analysis
 Investments
 Track the working progress
3.4 explain the KPI‘s role in the development of an operational plan Staff recruitment: in order to avoid any issue the organisation need to recruit the staff. At
the same time the staff also need to be knowledgeable with skills(Shi et al.,2017). Feedback: it is important to improve the organisation. At the same time, it also helps to
motivate the employees towards their work
3.5 analyse the monitoring methods Select appropriate tools
According to the appropriate tools the team leader need to know the tools where the
employees work can be stored. At the same time the team leader also need to be familiar
with the data collection method. Keep the information updated:
In order to monitor the whole project the team leader need to keep updated with the
information in a daily basis. At the same time the leader also need to check on the work
process so that he/she can update the information to the supervisor of the project Need to know the project goals
In order to complete a whole action plan the team leader need to be clear with project
goals. So that team leader can execute the plan properly in the given time.

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ASSESSMENT-2
Task 1: Develop Operational Plan
Business Description and Overview
In here, it mainly focuses towards creating a good relationship with the internal and external
stakeholders for better outcome for the business. In this present scenario it mainly shows that
AAC cafe restaurant analysis the different financial position (Labbé, 2016). At the same time it
also mentions different kind of budget which is needed during the improvement of the
organisation.
The aim of the operational plan – What are you trying to achieve?
The main aim of this organisation is to install the espresso coffee service in the open lobby foyer
area and to create a good communication with the external and the internal stakeholders.
Mission Statement
According to the present situation the mission of this report is that the organisation needs to
improve with the help of monitor implementation and develop the knowledge (Hernandez,
2017). At the same time it also requires that to analyse the financial position which is helps to
improve the organisation.
Values Statement
❖ Social value: the cafe restaurants need to be good in the social media as well. So
that the customer can easily find out the restaurant
❖ Recruiting: The organisation needs to recruit the staff with the knowledge and
skills. At the same time it also improves the organisation due to take the order of
the customer.
Vision Statement
❖ Need to make a strategy to improve the organisation
❖ The vision need to be clear and specific
❖ The vision must be based on the whole task

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Organisational Goals
In the present situation the main goal of this management is that to improve the financial
situation of the organisation. At the same time the management needs to develop a full espresso
coffee services in George Street along with the open lobby.
Organisational objectives
❖ The organisational goals need to be clear and specific
❖ Strong communication skills
❖ Increased the productivity
❖ Increased the efficiency towards the work.
Strategies and Actions
According to the improvement of the organisation the strategies to improve the organisation is
that, the team, leader need to know the project goal. At the same the management need to recruit
the staffs with knowledge and skills. The old staffs are also need to be trained with the advanced
knowledge.
SWOT Analysis of the Organisation:
The main strength of the organisation is there prime location which helps to attract wide range of
customers.
At the same time weakness of this organisation is that the staff members who are not working
skilfully to retain the existing customers.
The opportunity of the organisation is the installation of the full espresso coffee services and
increasing their coffee service within 24 hours time.
The main threat of the organisation is their price range.
Pest Analysis:
❖ Political: In this present situation the organisation need some kind of political act
and legislation so that it can be under accessed in the government act.
❖ Economical: In this case the organisation create its own route for the
improvement of the market area(Ayyanar,2016). At the same time it also

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exchanges the rates of the organisation so that the customer can attract towards
the organisation.
❖ Social: This organisation need to follow the trends and also helps to improve the
customer’s needs.
❖ Technological: This organisation need to improve the technological access as
they have also use the online portal to take the order of the
customer(Tulung,2017) At the same time they also need to update the online
portal so that the work can process simultaneously.
Contingency Plans:
The contingency planning of the organisation is to take future action against the problems arising
in the organisation. Hence, the problem related to mainly data loss, customer loss, competitions
etc.
Task 2: Planning Resource Acquisition

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APPENDIX 1: PERFORMANCE MANAGEMENT REVIEW (CSS AND KPIS)
Key Result
Areas(KRAs)andT
argets
KPIs
(SMAR
T)
Strategie
s
Timeli
ne
Critical
Success
Factors
Consultat
ive
Stakehol
ders
Docume
nt
Resourc
es
Require
d
Budge
t
Estim
ate
Social value Staff
recruitm
ent
Need to
recruit
new staff
with
skills and
knowledg
e
15-
20day
s
Busines
s goals
Trainer technol
ogy
$200
recruiting feedback Help to
improve
organizat
ion to
solve the
nafetiuve
feedback
30-
40day
s
investm
ent
employee
s
Online
portal
&350
APPENDIX 2: RISK MANAGEMENT CONTINGENCY PLAN
Issues/
Risks
Likelihood
(H/M/L)
Project
Impact
Priority
(lowest 1
Solution /
Strategies to
Action by Timeframe/
Due date

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identified (H/M/L) to
highest
5)
manage risk
Nagetive
feedbavck
H H 4 Need to work
on the
negative
feedback.
employees 20-25 days
Lack of
knowledge
with skills
H H 4 Need training
with their
skills and
advanced
technology
Team
leader
30-50 days
Long time
to take the
order from
the
customer
M M 3 The staff need
to be effective
so that they
can order with
very limited
time.
staffs 10-12 days
APPENDIX 3: RESOURCE ACQUISITION AND MANAGEMENT
PROJECT TITLE:ACA Café Restaurant – Coffee shop outlet
Required
resources
Sources and Strategies Related
Organization Policy
and Procedures
Intellectual Property
rights andprotection
where applicable

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1.
2.
3.
Set goals
Management plan
Project timeline
Water Policy
Cropland Policy
Forest Management
Policy
Trade marks
Copy rights
patents
APPENDIX 4: OPERATIONAL PLAN VARIANCE ADVICE AND APPROVAL FORM
PROJECT TITLE:ACA Café Restaurant – Coffee shop outlet
REQUEST DETAILS:
VARIANCE DETAILS:
Date of Request Request No. Name of Requestor Project Position
12.02.19 000111 zzz Project manager
Category Proposed Change Reason for Variance
Scope high To use the coffe services the market
will appreciate due to the idea of
production
Time 60-80 days It will take time to develop this plan
and evaluate the strategy
Cost $498 To improve and develop the
organisation it will cost approx $498
Quality good It is well established restaurant so the
quality of this cafe is good
Risk Management M The risk management is M due to the
well establishment
Communications Phone Over the phone conversation is better
so that all queries can solve easily in
the limited time.

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APPENDIX 6: COMMUNCIATION PLAN
Stakeholder
Name or
Group
Communications
Item
Purpose Frequency Start/
end
Dates
Format /
Medium
Person
Responsible
Client
Supervisor of the
company
To discuss
about the
project
12 days 12.02.19-
22.02.19
Phone Project
manager
Snr
Management
Team leader To complete
the task
20 days 12.02.19-
02.03.19
E-mail Team leader
Sponsor
Project manager Discuss
about the
sponsors
22days 12.02.19-
04.03.19
Phone Project
manager
Team Members
Team leaders To complete
the task
10days 12.02.19-
22.02.19
Phone Team
leaders
Employees
Team leader Discuss
about the
task
8days 12.02.19-
20.02.19
Face to
face
Team
leaders
Subcontractors
Employees To complete
the task
15days 12.02.19-
24-02-19
Face to
face
Employees
Suppliers Project manager Discuss
about the
project
supplier
12days 12.02.19-
22.02.19
Phone Project
manager
Unions Team leader About the
customers
needs and
satisfaction.
20 days 12.02.19-
02-0319
Face to
face
Team leader
News Media supervisor Discuss
about the
company
30 days 12.02.19-
15.03.19
E-mail supervisor
Community Project manager Help the
employees
7days 12.02.19-
18.02.19
Phone Project
manager

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