This assignment is a comprehensive case study analysis centered around ACA Restaurant, focusing on workplace diversity and customer service practices. It comprises several tasks, including policy review, written responses, program development, and a resolution report. The assessment evaluates the student's understanding of managing diversity, developing quality customer service, and promoting a positive work environment. The tasks involve analyzing the ACA Restaurant's diversity policy, addressing specific scenarios related to staff management, handling complaints, and promoting diversity within the workplace. The student is required to demonstrate knowledge of relevant legislation, develop communication strategies, and create a program to enhance cultural awareness and respect. The assessment emphasizes practical application, requiring the student to apply learned concepts to real-world scenarios within the restaurant environment, and the student has to utilize templates and provide detailed information to demonstrate the required skills and knowledge. The assessment also includes a presentation component, requiring the student to present their findings and recommendations based on a given scenario.