Analyzing ACA Restaurant Café's Business Operations and Relationships

This case study analyzes the operations of ACA Restaurant Café', focusing on its business relationships, customer service standards, and diversity policy. The assignment includes meeting minutes between ACA Restaurant Café' and its meat supplier, Fresh Meat Company & Co., addressing quality issues and establishing future supply guidelines. Additionally, it presents a meeting regarding a corporate party, outlining order acceptance and pricing. The document also provides excerpts from the restaurant's business plan, customer service standards, and diversity policy, along with questions that assess the manager's ability to identify and establish new business relationships, considering commercial contexts and relevant documentation. The case study examines how the restaurant handles customer complaints, manages reservations, and maintains quality control, along with the importance of workplace diversity.

Meeting Name:
<0.25 mark>
Meeting between ACA Restaurant Café’ and FRESH MEAT Company &
Co.
Date of Meeting:
<0.25 mark>
29th August 2019 Time:
<0.25 mark>
16.00 HRS
Minutes Prepared
By:<0.25 mark>
Location:<0.
25 mark>
Conference room of
ACA Restaurant Café
1. Meeting Objective<0.5 mark>
Conveyance of the quality issues regarding the order supplies of last two weeks.
Determination of guidelines and paramters to be followed for supplies in future.
2. Attendance at Meeting <0.5 mark>
Name Position E-mail Phone
Executive Manager, ACA
Restaurant Café
Executive Manager
Sales representative, Fresh
Meat Company & Co.
Sales representative
Business Head, Fresh Meat
Company & Co.
Business Head

Meeting Name:
<0.25 mark>
Meeting between ACA Restaurant Café’ and FRESH MEAT Company &
Co.
Date of Meeting:
<0.25 mark>
29th August 2019 Time:
<0.25 mark>
16.00 HRS
Minutes Prepared
By:<0.25 mark>
Location:<0.
25 mark>
Conference room of
ACA Restaurant Café
3. Agenda and Notes, Decisions, Issues <1 mark>
Topic Owner Time
We have been accepting supplies as per your
recommendations as you are a valuable stakeholder to our
team.
Nevertheless, with due respect to the service you have
provided I would like to highlight some of the customers
complaints that we have received in the last 2 months.
In the initial Phase I suppose that it might be some flaws in
our presentation, or service. The two teens on whom I like
the most are are the kitchen staff who accompany our
excellent shape and the second is your team of suppliers
who has been having a strong bond of business relationship
and trustworthiness since Inception.
Executive Manager,
ACA
12.30 pm
I personally considered that you are a valuable dealer for us
and I always make the preference to check personally the
quality and quantity of the supplies that reaches your
restaurant.
Dealer head of Fresh
Meat suppliers
12.48 pm
I appreciate your effort I would also like to inform you that
the quality of meet that you have been providing us Has
Fallen and it is also necessary for you to know that the dairy
solids that has come in the last three lots from you in in the
latest 15 days has been wasted because the products has
expired after 3 days of receipt of the supply. I have all
evidences with me and you can also check for the same.
Because of our deep business relationship, which I would
personally like to carry forward in future, I would not ask you
for a refund for the same.
At the same time, I would also like to inform you that
customers are the first priority for me, which is more
important than any business relation or stakeholder
relationship. Hence, I would urge you to meet some specific
requirements which I have set as guidelines for all my
suppliers and request you to follow the same, too.
Executive Manager,
ACA
01.07 pm
4. Action Items <1 mark>
Action Owner Due Date
Need to convey the rules and regulations and parameters
needed to be followed for the future supplies to the supplier.
Executive Manager 12th
september
2019
Confirmation from the Suppliers Fresh Meat

Meeting Name:
<0.25 mark>
Meeting between ACA Restaurant Café’ and FRESH MEAT Company &
Co.
Date of Meeting:
<0.25 mark>
29th August 2019 Time:
<0.25 mark>
16.00 HRS
Minutes Prepared
By:<0.25 mark>
Location:<0.
25 mark>
Conference room of
ACA Restaurant Café
5. Next Meeting (if applicable)
Date:
<0.25 mark>
25th
September
2019
Time:
<0.25 mark>
To be
decided
Location:
<0.25 mark>
To be decided
Meeting Name:
<0.25 mark>
Client throwing a corporate party and Executive Manager
Date of Meeting:
<0.25 mark>
3rd September 2019. Time:
<0.25 mark>
14.00 hrs
Minutes Prepared
By:<0.25 mark>
Location:<0.
25 mark>
Same as above
1. Meeting Objective<0.5 mark>
Accepting orders for corporate party
2. Attendance at Meeting <0.5 mark>
Name Position E-mail Phone
Client
Executive Manager, ACA Executive Manager

Meeting Name:
<0.25 mark>
Client throwing a corporate party and Executive Manager
Date of Meeting:
<0.25 mark>
3rd September 2019. Time:
<0.25 mark>
14.00 hrs
Minutes Prepared
By:<0.25 mark>
Location:<0.
25 mark>
Same as above
3. Agenda and Notes, Decisions, Issues <1 mark>
Topic Owner Time
I am delighted for you party, sir. I would also like to inform
you that since you are our regular customer and you are
providing us with the opportunity to serve you on such a big
occasion, we would be offering you a flat 10% rebate on
your bill and 5% rebate on your VAT.
Executive Manager
I find the ambience of your place appropriate for a corporate
party. We have 56 people on board. Can you arrange a
party inclusive of beverages and food? We would be using
your dias as well.
Client
4. Action Items <1 mark>
Action Owner Due Date
Decision of final quotation Executive Manager
Decision of party specifications and acceptance of advance
payment
Same as above
5. Next Meeting (if applicable)
Date:
<0.25 mark>
2 weeks
before party
Time:
<0.25 mark>
Not yet
decided
Location:
<0.25 mark>
ACA Restaurant