Britannia Hotel: Managing Accommodation Services Report Analysis

This report delves into the intricacies of managing accommodation services, focusing on the operational aspects of a hotel, specifically Britannia Hotel. It begins by outlining the key roles and responsibilities of the housekeeping department, emphasizing its impact on guest satisfaction and hotel image. The report then assesses the importance of forecasting linen stock and other guest supplies to meet demand, highlighting the role of forecasting in supporting financial decisions and operational efficiency. Furthermore, it illustrates the significance of interrelationships between housekeeping and other key departments such as security, food and beverage, stores, and purchasing to ensure quality service provision. The report also examines the importance of scheduling maintenance and repair work to minimize disruption to guests. Finally, it discusses the critical role of security in ensuring guest safety and satisfaction, covering both internal and external security measures. The report concludes by summarizing the key findings and emphasizing the essential role of effective management in the accommodation sector.

Managing Accommodation
Services

Table of Contents
INTRODUCTION...........................................................................................................................1
P6 key roles of housekeeping department..............................................................................1
P7 Assess the importance of forecasting linen stock and other guest supplies to ensure sufficient
supply to meet demand............................................................................................................2
P8 Illustrate the importance of interrelationships between housekeeping and other key
departments to provide quality provision and services...........................................................2
P9 Examine the importance of scheduling maintenance or repair work to minimise disruption
to guests..................................................................................................................................3
P10 Discuss the importance of security..................................................................................4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Accommodation services provide facilities to guests by organizing proper plan, schedule to
satisfy them in order to achieve business goals (Common, Flynn and Mellon, 2016). This report
will be based on Britannia hotel. It is a large hotel in UK which provides accommodation services.
This report will discuss about various size and scale of accommodation. It will explain different
forms of ownership inn accommodation services. It will discuss classification system, grading and
online review. This report will explain front office function and roles. It will evaluate importance of
relationship between house keeping and other department.
P6 key roles of housekeeping department.
It is an operational department of Britannia hotel. House keeping department is responsible
for maintenance, cleaning, maintaining orderliness, rooms, back ares, public area and sou
rounding. There are some roles and responsibility of housekeeping department in hotel industry.
 They are responsible for making warm welcoming atmosphere in order to make customers
happy and smile.
 They have to ensure about comfort and care of guests by deliver then effective services.
 They keep high standard of cleanliness in all areas for that department is responsible. Such
as health club, wash room, toilets, pool changing room.
 House keeping has to deal with found and lost things, item. They have to maintain goo and
healthy relationship with other department of hotels.
 House keeping department has to create classy and pleasant atmosphere such as building
and its infrastructure.
 They have to manage privacy of customers. For that house keeping department deliver
proper procedure to enter and exit the room.
 Security is one of the major concern for quests. They have to ensure about security and
safety of customers via help of security department. For that they have to make sure about
emergency alarm, fire fighting equipment that should be functional all the time.
 House keeping department is responsible for deliver proper comfort to guests by providing
them better services on time such as ensuring the quality of channel music, beds, TV,
mattresses, attached bar, air conditioner etc. They have to maintain all the services and
activities on regular basis.
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On the basis of role and responsibility of house keeping department, it is clear that they plat
an important role in hospitality industry. If department id not well trained and effective it impacts
badly on customers and bring down image of hotel in market as well
(Hill and Hill, 2017). So effective house keeping management becomes very essential in order to
maintain class and image of hotel to provide better services to guests.
P7 Assess the importance of forecasting linen stock and other guest supplies to ensure sufficient
supply to meet demand
Forecasting is process that predict future on the basis of present and past resources and
data. It helps to implement correct data for revenue. Hotel can take more financial decision in order
to prepare themselves for increase revenue and minimize data. Forecasting keep present and past
data, this help hotel to maintain the demand of room, linen stock. By calculating linen par stock
remind staff about stock storage and shortage of resources. With that forecasting support hotels in
order to hire new staff (Pavel, 2018). For example hotels usually provide their staff to take their
annual leaves. In that case, hotel needs staff to deliver services smoothly at their high occupancy.
Using forecasting demand data support Britannia to corporate with other department.
Foresting demand data help different function such as cost per room, analyses food and beverage
expenditure, housekeeping expenditure, linen stock etc. due to this, hotel can predict their revenue
and over all operating cost for the next level. A Well formulated forecasting help to identify
revenue and opportunities by monitoring their bar rates, surplus demand, that help in progressive
revenue.
P8 Illustrate the importance of interrelationships between housekeeping and other key departments
to provide quality provision and services.
Effective interrelationship between housekeeping and other key department play an
important role in hospitality industry. Better communication of departments helps employee to
provide better services to customers.
Coordination with security Department: interrelationship between hose keeping and
security department mainly concern with prevention of theft, fire, keeping keys secure and lost
property. There are many security hazard in hotels that is important and housekeeping staff have
to aware of that hazard (Sun and Lee, 2018). For they should report immoderately to security
staff. If both department have better under standing so they can understand each other aspect
easily. It would help them to give satisfied service to customers.
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Coordination with Beverage and Food Department: coordination of house keeping
department with food department is mainly to perform services like provision of uniforms and
linen. Good relationship between both department is necessary in order to arrange room services
such as collecting tray from rooms. Apart from this, housekeeping also handle the pest control in
kitchen of hotel. With that kitchen staff also need to clean uniforms on regular basis for that they
have to communicate with housekeeping department. So it is important to make better
relationship to managing all services regards to food department.
Coordination with Stores: To ensure the availability of day to day services and needs,
housekeeping has to coordinate better with store. For that, Britannia has attached housekeeping
department to stores in order to supplies, stock linen etc. better communication between both
department manage all services effectively.
Coordination with Purchase Department: purchase department has obtained things,
objects and items for housekeeping department for example stationery, linen, guest supplies,
cleaning equipment and materials and so on. For that housekeeping department have to convey
their needs and requirement to buy. This make essential for department to maintain good
relationship in order to fulfill customer's need effectively.
P9 Examine the importance of scheduling maintenance or repair work to minimise disruption to
guests
Maintenance team in Britannia hotel is responsible to provide quality services in order to
support business. Having effective maintenance management help hotels to reduce operational
costs to improve effectiveness and keep the rooms clean. When staff is able to share information
effectively, they manage requests and orders of guests easily. Staff in directly touch with
customers, they better understand their needs. Hotel maintains its schedule in order to provide
services like dinner, lunch, breakfast on times. Scheduling tool help employees to manage their
work according to their time (Ihsan and alshibani, 2018). If employees maintain the planning and
scheduling, they work effectively in any circumferences without disturbing guests by solving
their problems as well.
It brings better impact on guest and customers of Britannia. Scheduling make hotel staff
punctual and effective in order to provide services to quests. Due to this, Customers get Satisfied
with staff services and they want to come again to stay. It makes better impression towards them
and better image in the hospitality industry. Assigning work to each employees help them to
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understand their work properly so that they are able to manage all the activities without disrupt
guests. Measure performance with schedule compliance help hotel know performance of
employees followed by weekly schedule. Due to this hotel would better know about loophole of
its scheduling plan. Entire scheduling and planning can increase the efficiency of worker and
make them punctual towards their work. It will make better image of hotel in front of guests and
in market as well. Due to this, Britannia can achieve its business objective.
P10 Discuss the importance of security.
Security is important for independent hotels in order to gain success and make guests
secure and safe. Security management of hotel is responsible to provide security to staff, guests
and their luggage. Hotel has to protect guest from health hazards from outsiders, pests, hotel
staff, food poisoning etc., with that hotel staff also has to secure luggage of guests via providing
proper equipment like bellhop trolley, luggage trolley. Britannia hotel has responsibility to
secure its staff as well. For that it provide them staff locker, health schemes, fire fighting drills,
protective clothes. Security measure and maintain key card access. Hotel provides safety and
security of system and person.
Physical aspect is divided into two part that is internal and external security. In internal
security hotel provides security against theft, track unwanted guests, proper lighting, fire safety,
safeguarding assets etc. in external security hotel provides their guests proper fencing of the
building and lighting outside of building, fixing of closed circuit TV cameras, staff for service
gates to restrict entry. Britannia hotel provides security aspects of person such as identification of
staff, training, locker inspection. For guests they arrange wide angler door viewer, night torch,
dead bolt locks, chains on doors (Chen, Lin and Chiu, 2019). Security system procedure of hotel
includes fix duties and responsibility of employees, record of all missing or losses items, make
surprise checks. With that they provide security camera, security guard, key card locks,
emergency mammal and power, employee photo id, fire alarm, in room safety etc.
Providing security to guests satisfied them and it makes trust between hotel and
customers. Due to this, customers would like to come again to stay in hotel. It will make better
image of hotel in the market as well.
CONCLUSION
From the above study it has been concluded that, managing accommodation service in
very essential in hospitality industry. Effective front office management helped to provide
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effective accommodation services that satisfied customers. Food and healthy interrelationship
between house keeping and other department managed to deliver effective services. Front office
staff supported hotel to maintained its image in front of customers and in the market. Forecasting
helped hotel to supply resource in order to meet demand. Maintained scheduled made staff
punctual to deliver services to guest.
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REFERENCES
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Online
Managing Accommodation Services. 2019. [ONLINE] Available thought:
<https://www.xotels.com/en/>
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