Analysis of Managing Accommodation Services for Marriott International

This report provides a comprehensive overview of accommodation services within the hospitality industry, using Marriott International as a case study. It explores various aspects, including the introduction and contribution of accommodation services, different types of accommodation, and forms of ownership. The report discusses grading and classification systems, the role of online review sites, and the function of the front office in different accommodation providers. It analyzes the key roles of the front office department in meeting business objectives and provides an overview of front office structure. The conclusion critically evaluates front office work, emphasizing the importance of the hospitality industry in the economy and the significance of accommodation services for consumers. The report highlights the collaborative efforts of all departments, including housekeeping, in providing excellent consumer experiences.

Managing
Accommodation
Service

Table of contents
 Introduction
 Introduction and contribution of accommodation services
 Different kinds of accommodation services
 Different forms of ownership applicable in accommodation services
 Discuss grading and classification systems
 Role played by online review sites while potential guests look for and book accommodation
 Function of the Front Office with reference to three different types of accommodation provider
 Analyse the key roles of the Front Office department in meeting the organisation’s business objectives
 Front office structure
 Conclusion which critically evaluate front office work
 CONCLUSION
 References

Introduction
The hospitality industry is a broad industry which consisted the
lodging, food and drink, event planning, transportation and many
more fields within tourism industry. Accommodation is absolutely a
widen sector of hospitality industry ranging from the bed &
breakfast by providing appropriate kind of equipped rooms that
helps to enhance consumer experiences. Respective report is based
on Marriott international which is an American multinational
diversified hospitality company.

Introduction and contribution of
accommodation services
Hospitality industry is very much important part of economy that
provides no. of services such as lodging, accommodation, event
planning and transportation under one roof to consumers in order to
enhance consumer experiences. One of the most important aspect of
respective industry is consumer satisfaction as their businesses
majorly rely on providing luxury services.

Different kinds of accommodation services
There are no. of accommodation services that contributes in giving one
of best services to the consumer under one roof. In context of
Marriott international they provide various kinds of services to
enhance consumer base.
 Hotels
 Motels
 Guest house

Different forms of ownership applicable in
accommodation services
In hotel industry there are no. of ownership that helps to serve
consumers by providing no. of services under one roof that are as
follows:
 Privately owner hotels
 Hotel chains
 Luxury Hotel

Discuss grading and classification systems
In hotel industry grading of products and services plays very much
important role as it helps in consumer decision-making while
buying services. Here are the grading system of hotel industry:
 One star
 Two star
 Three star
 Four star
 Five star

Role played by online review sites while
potential guests look for and book
accommodation
Hotel's online review proved very much beneficial for the business to
influence the consumer decision-making. It customers review appear
in many places across web that includes their website, online travel
agents and social media. It is one of most viewed piece of content
regarding enhancing sales of hotel so it is potential to pay attention
on reviews.

Function of the Front Office with reference to
three different types of accommodation
provider
Front office plays very much important role in enhancing the consumer
experiences from entrance of guest in hotel to leave it after availing the
services. Front office is crucial part of organisation that come directly in
contact with clients and access their requirements in order to serve them
in proper manner. Here are the role of front office in different types of
accommodation providers.
 Function of front office in hotel
 Function of front office in B&B
 Function of front office in Guest house

Analyse the key roles of the Front Office
department in meeting the organisation’s
business objectives
Front office in the accommodation sector plays very much important
role they are responsible for making direct contact with the guests.
The main role of respective department is reserve services, guest
services, check in and outs, telephone, finance and many other
sector. The main objective of an Marriott international is to enhance
consumer base, in that regards Front office directly contribute in
serving consumers to meet business objectives.

Front office structure

Conclusion which critically evaluate front
office work
From the above report it has been concluded that hospitality industry
plays very much important role in the economy as it provides large
no. of employment opportunities to the people that directly
contributes in raising their standard of living. In hospitality industry
there are no. of services provided to consumers under one roof in
order to enhance their level experiences potentially.

CONCLUSION
From the above report it has been concluded that hospitality industry
plays very much important role in the service industry to serve the
consumers in most positive manner. Accommodation services is
very much significant for consumers in both commercial and non
commercial manner. To provide one of best services to the ultimate
consumer collaboration of all the departments plays very significant
role, in which housekeeping department contributes in managing
experience of consumers.

References
 Xie, K., Kwok, L., Chen, C.C. and Wu, J., 2020. To share or to
access? Travelers’ choice on the types of accommodation-
sharing services. Journal of Hospitality and Tourism
Management. 42. pp.77-87.
 Xie, K.L. and Chen, Y., 2019. Effects of host incentives on
multiple listings in accommodation sharing. International
journal of contemporary hospitality management.

Thank you