Accommodation Services: An Evaluation Report on Business Practices

This report provides an analysis of accommodation services within the hospitality industry, focusing on various aspects such as the scale and types of services offered, ownership structures, and the impact of grading and online reviews. The report examines different types of accommodation services, including world-class, mid-range, and budget options. It also explores different ownership models, including private ownership, lease arrangements, and chain operations. Furthermore, it discusses the role of grading systems and online reviews in the hospitality industry, emphasizing how they influence customer perceptions and decisions. The report uses Rosewoods as a case study to illustrate these concepts and concludes by summarizing the key findings and emphasizing the importance of these factors in the industry. The references used are included in the report.

Unit 7: Managing Accommodation
Services

TABLE OF CONTENT
INTRODUCTION
MAIN BODY
P1: Scale and size of accommodation services
P2: Different forms of ownership at accommodation services
P3: Roles of grading, online reviews on accommodation services
CONCLUSION
REFERENCES

INTRODUCTION
• A hospitality industry is the industry
which tend to provide services like
lodging, food and many more in the
tourism industry.
• Rosewoods is the chosen organization
for the evaluation in this presentation,
the company tend to provide
hospitality services to its customers at
various geographic area.

P1: Scale and size of accommodation
services
• Accommodation services within the hospitality industry tend to vary
within the hospitality industry on the basis of their availability to the
customers. This can be categorised into following categories which
are as following.
• World class services
• Mid-range service
• Budget service

P2: Different forms of ownership at
accommodation services
• The ownership at the accommodation services are of different type and
which are as follows.
• Privately/ Sole ownership
• Lease Arrangements
• Chain operations

P3: Roles of grading, online reviews on
accommodation services
• Gradings are provided to the organizations tend to be operating within
the hospitality industry on the basis of services which are being
provided to the customers. The organizational grading is tended to go
from 1 star to 5 star.
• Company grading is also being provided on booking websites like
Tripadvisor, booking.com and many more through which customers can
identify the organizational offerings.

CONCLUSION
• From the above evaluation it can be
summarized that type of
accommodation services within the
hospitality industry also tend to vary
due to several factors.
• With that organizations also tend to
ensure that it is able to advertise
itself through the means of online
review sites.

REFERENCES
• Ye, S., Xiao, H. and Zhou, L., 2019. Small accommodation business
growth in rural areas: Effects on guest experience and financial
performance. International Journal of Hospitality Management. 76.
pp.29-38.
• Nunkoo, R. and et.al, 2020. Service quality and customer satisfaction:
The moderating effects of hotel star rating. International Journal of
Hospitality Management. 91. p.102414.
• Howe, L. and Easterbrook, M.J., 2018. The perceived costs and benefits
of pet ownership for homeless people in the UK: practical costs,
psychological benefits and vulnerability. Journal of Poverty. 22(6).
pp.486-499.

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