Report on Managing Accommodation Services at Hotel Crown Plaza

This report, based on a seven-year experience at Hotel Crown Plaza, provides an in-depth analysis of managing accommodation services. It begins with an introduction to the hospitality industry and focuses on the key roles within the housekeeping department, including executive-level management, guest-room cleaning, public area cleaning, and laundry services. The report emphasizes the importance of forecasting linen stock and guest supplies to meet demand, highlighting the benefits of providing consumer satisfaction and efficient service. Furthermore, it explores the critical interrelationship between housekeeping and other departments, such as the front office, food and beverage, and security. The report also discusses the significance of scheduling maintenance work to minimize disruption and underscores the importance of security measures in ensuring a safe environment for guests and staff. The conclusion summarizes the key findings and reinforces the importance of effective management in the accommodation sector.

Managing
Accommodation
Services

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 3............................................................................................................................................1
P6 Key roles in housekeeping department.............................................................................1
P7 Importance of forecasting linen stock and guest supplies to meet demand......................2
P8 Importance of interrelationship between housekeeping and other departments to provide
quality services.......................................................................................................................2
TASK 4............................................................................................................................................3
P9 Importance of scheduling maintenance work to minimise disruption..............................3
P10 Importance of security in Hotel.......................................................................................3
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................1

INTRODUCTION
Hospitality industry refers to different organisation such as Hotel, Restaurants, Pub, Disc,
accommodation, etc. Hotel industry is the sector which gives great influence in economy of UK.
With proper managing operations good quality product and services are available to consumers
and possibilities of duplication of error is less and cost can be maintained. In this report,
individual is working in Hotel Crown from past seven years, so book is prepared in order to
provide information about accommodation sector of UK. In this report there is discussion about
contribution of housekeeping department in providing good services to consumers, role of
different facilities and security which plays in accommodation sector.
TASK 3
P6 Key roles in housekeeping department
House keeping department is in every kind of hotel i.e. small, medium, large because this
plays important and crucial role in making good environment and cleaning of organisation. In
Hotel Crown Plaza, there are different departments which work under house keeping department.
These are discussed as under-
Executive level- This is the department which leads house keeping department. Hence
they are responsible for creating cooperation among these various functions of this department.
In case of any new technique, they are liable to create awareness among functions of association.
Guest-room cleaning- There are many guest which check in and out for different
durations, hence cleaning department has to clean room within 20- 30 minutes which is
significant for other consumers coming to stay in room (McLoughlin, 2013). In this department,
there are some personnel who picks linen bags, refill housekeeping cart, etc.
Public area cleaning- cleanliness is responsibility of housekeeping department. There is
requirement to clean public area such as dinning area, restaurant, lobbies, front office areas, etc.
are cleaned by house keeping department.
Laundry- There are many consumers who avail services from Hotel Crown Plaza, then
they use cloth stuff such as towel, bedsheets, blanket, etc. then they are washed so next consumer
gets best service. This is responsibility off house keeping department to wash and clean linen. In
case of tearing of cloth, then those must be replace.
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There are some roles and responsibilities which has to be fulfilled by personnel of house keeping
department. Some of them are discussed as under-
 to achieve efficiency in caring and providing comfort to consumers.
 To maintain welcoming environment for guest while they enter in Hotel.
 They are responsible to communicate with different department and maintain their linen
stock in conference hall, HR department, health clubs, etc.
 floral decoration is also responsibility of house keeping department (Wang and Ritchie,
2012).
 They coordinates with purchase department and procure resources among different
departments to get them easy availability of resources.
P7 Importance of forecasting linen stock and guest supplies to meet demand
Forecasting refers to roughly idea of number of consumers who visit hotel in specified
time period. Hotel Crown Plaza is one of the leading brand in hotels. There are many facilities
which are provided by hotel such as accommodation, meeting hall, dinning clothes, curtains,
carpets, etc. has to be planned. As there are number of consumers which are visiting hotels, so
linen must be properly washed and clean which helps to provide satisfaction to consumers. With
forecasting, it is easy for managers of Hotel Crown Plaza to plan and provide best services.
There are many reasons for planning linen stock for customers such as to provide consumer
satisfaction. With proper planning, there are less possibility of stock out. For instance: there are
more consumers in pick season, then with forecasting it is easy to provide better services such as
cleanliness, clean linen, etc. With forecasting, it is easy to product services effective to provide
better consumer service and management of shipping is better.
P8 Importance of interrelationship between housekeeping and other departments to provide
quality services
House keeping department is most common department in Hotel Crown Plaza. There are
many departments which are working in proper functioning of Hotel. Some interrelationship is
discussed as under-
 There is relaxation between front office and housekeeping in the form of cleanliness of
front office area, lobby, etc. This helps to give goods impression to consumers when they
enter in Hotel.
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 Food and Beverage department is also related with Housekeeping in the form of cleaning
table cloth, dresses of employees, napkins, etc. This helps to maintain hygiene factor in
working style.
 House keeping department and security department. There is cleaning of rooms at regular
basis, so in this case house keeping personnel has to contact with security department for
taking and handing over keys and other findings.
 Housekeeping department is related with kitchen of hotel Crown Plaza in the form of
cleaning. There is requirement of pest control and proper washed dresses to kitchen
individuals.
TASK 4
P9 Importance of scheduling maintenance work to minimise disruption
Scheduling refers to planning, assembling and coordinating employee, data, material and
other equipments to perform a specific job. With scheduling of activities of maintenance in Hotel
Crown Plaza, it is easy to provide good quality product and services to consumers. Hotel Crown
plaza is big organisation having different asset used to perform operations for customer service.
With proper maintenance of activities are performed one after another and resources are properly
planned as per use. There are possibilities of less destruction in properties and activities, so it is
easy to plan activities according to requirement. With proper planning and scheduling
maintenance work, work place will be safe for employees of Hotel Crown Plaza. It is easy to
measure work load on workers. Budget forecasting is easy for managers of Hotel Crown Plaza.
Scheduling helps to make changes in business operations according to external market, so it is
easy for managers to be in competent to external market (Ioppolo, Saija and Salomone, 2012).
P10 Importance of security in Hotel
Security is one of the important aspect which has to be considered by managers of Hotel
Crown Plaza in order to provide good environment to guest and work force. Hotel is required to
make proper lock system, camera, punching system, etc., in order to maintain secured
environment. With this there is less possibilities of damage to property which cost effective for
association (Chiu and et. al., 2013). Possibilities of theft and crimes in premises is less which
makes good brand image of Hotel. Hotel equipments must properly working, so in case of any
emergency it can be used and safe environment can be provided to guest. In case of earthquake
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or fire broke out, emergency exit are used, hence this helps to safe employees and consumers of
Hotel Crown Plaza.
CONCLUSION
From the above discussion, it is clear that in housekeeping department, cleaning public
area, executives, etc. are the key roles which helps to perform operations in effective manner.
With forecasting of linen stock, it is easy to provide satisfactory services to consumers,
possibilities of over and under stock is less. At the end there is discussion about inter relationship
of housekeeping department with security, kitchen, Food and Beverage, front office which helps
to provide best services to consumers.
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REFERENCES
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Berger, T. R. and et. al., 2012. Managing and monitoring emergency services sector resources.
U.S. Patent 8,315,237.
Brunner-Sperdin, A., Peters, M. and Strobl, A., 2012. It is all about the emotional state:
Managing tourists’ experiences. International Journal of Hospitality Management.
31(1). pp.23-30.
Chiu, C. Y. and et. al., 2013. State vocational rehabilitation services and employment in multiple
sclerosis. Multiple Sclerosis Journal. 19(12). pp.1655-1664.
Clement, T. and Bigby, C., 2012. Competencies of front-line managers in supported
accommodation: Issues for practice and future research. Journal of Intellectual and
Developmental Disability. 37(2). pp.131-140.
Common, R., Flynn, N. and Mellon, E., 2016. Managing public services: Competition and
decentralization. Elsevier.
Dasgupta, R. and et. al., 2012. Managing Childhood Under-Nutrition: Role and Scope of Health
Services. Economic and Political Weekly, pp.15-19.
Online
The advantages and disadvantages of being a sole trader. 2019. [Online]. Available through:
<https://www.companybug.com/advantages-and-disadvantages-of-a-sole-trader/>.