Report on Managing Accommodation Services at Linthwaite House

This report provides a comprehensive overview of managing accommodation services, using Linthwaite House as a case study. It delves into the functions of the front office, including registration, reservations, and customer interaction, highlighting its importance in creating a positive guest experience. The report then explores the role of the housekeeping department, emphasizing its contributions to cleanliness, linen management, and its interrelationship with other departments like security and food and beverage. It also discusses the significance of forecasting linen stock, scheduled maintenance, and security measures in ensuring operational efficiency and customer satisfaction. The report underscores the importance of maintaining high standards of service and addressing challenges such as overbooking and billing issues to enhance the overall guest experience. It also covers the importance of security within the organization and highlights the role of the security manager. The report stresses the importance of scheduled maintenance and its impact on organizational operations and customer satisfaction.

MANAGING
ACCOMMODATION
SERVICES

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
LO2..................................................................................................................................................3
Functions of Front office in Linthwaite House............................................................................3
The key roles of front office department.....................................................................................4
LO3..................................................................................................................................................5
The role of Housekeeping department.........................................................................................5
Importance of forecasting linen stock in hotel.............................................................................5
Interrelationship between housekeeping and various other department......................................6
LO4 .................................................................................................................................................7
Importance of scheduled maintenance.........................................................................................7
Importance of security within organization.................................................................................8
CONCLUSION ...............................................................................................................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
Accommodation services included activities that involves direct or indirect services
which are provided by management in any business. Activities also includes maintenance or
operations premises in organization (Amelia, 2018). Linthwaite House is contemporary house
country hotel in the heart of lake district along with the development in gardens and well-
maintained woodland gardens. This report evaluate about the scale and size of various
accommodation services and also different forms of ownership. The study also discuss role,
classification and reviews systems when guests looks, furthermore explain front office
department roles as well function in organization. Moreover, evaluate roles and interrelationship
of housekeeping department with some other key department. Report also has importance of
forecasting linen stock, importance of security and maintenance in organization.
MAIN BODY
Functions of Front office in Linthwaite House.
Front offices is also part of company which known as reception that comes to contact
with clients, marketing, sales and services in their business. Functions of front office helps
Linthwaite House in doing registration, reservation for their guests and many other activities for
their customer. As front officer department play important in developing their hotels among their
customer who are visiting to their hotels. It is first and last points to interact with their clients
providing in accommodation services. Front officer is more responsible for creating impressions
in regard to facilities and services. Furthermore, for answering and enquiring to their visitors, so
that could be easier for them in solving direct quires with their customer and hotel management.
Linthwaite House front desk or reception area and also most important department for them.
They basically act as making proper images moreover facing public issues, primarily while by
greeting as well checking in hotels. It helps people to stay (Hossen, 2019). Completely about
their accommodation, receiving food services, billing and payments. Operating telephone while

both internally or externally calls or to wake up their customer as per the guest requests.
Complete their customer accommodation and food beverages issue if they are facing related to
hotels services and also make sure about the receive payment from the guests.
Challenges that are faced by front officer such as overbooking could be taken in which
they have stay full night and follow their mandatory rules. If any questions arising about their
guests room, it means than guests informed directly to front officer and hopefully they must need
to understand their managing services (Durtschi. 2020). Front officer in Linthwaite House are
more responsible for solving their guests issues along with determining the best address to them.
The front desk staff facing main challenges in billing and need to know more about their guests
billing too quickly with efficient manner.
The key roles of front office department.
The roles of front office department:
Management representatives:-
Front office department in Linthwaite House they play role in management to solve them
face to face with having certain problems and that could be only solved by management side
(Modic and Damij, 2018). In hotel people mainly go in conflicts with front officer they think that
could meet with some solutions.
Sales persons:-
Every employee in Linthwaite House are more capable for solving their customer
problems through which they can easily help them in creating their more brand image. Front
officer has more contact with their guests rather than any other departments.
Providing information:-
An employee in hotel must clear about their products and services to customer. It means
that they do not have any confusion related to any things in hotels. Front officer must know
about each and every activity in Linthwaite House what is happening and an important event.
What has been happened that might be not related to guests.
Solving problems:-
In the hotel front officer have been set for providing information and solving with their
issues. It is natural things that employee in hotel will mainly complain to their front officer about
any wrong thing or right thing happening in the room of any guest (Shin, Perdue and Kang,

2019). Front officer must know about their issues in hotel and do not be unknown from that
through which they can make their hotel from brand images in market.
The department has also to maintain the dates and times of their guest and mainly
responsible for providing them basic information related to their things and might be thought that
could be important for them. It is major sources in through they have to maintain records about
any guest that have been visited local highlights and time must be noted by them. The front
office department receives information of customer along with that they will pass to another
correct department. Front office employee also have contact with sales or marketing from the
behalf of customer.
The role of Housekeeping department.
Housekeeping means basic cleaning in hotels, house or some other location. It can be also
said that department in which employee managed and perform their cleaning tasks. In Linthwaite
Housekeeping department have more contributes towards their work as well maintaining the
overall reputation of property (Sayin and Karaman, 2019). As housekeeping plays important in
developing their accommodation services and also ensuring high standards of cleanliness in
hotels. If they do not have cleanliness in any area housekeeping department is more responsible
for which hotel has bad impression towards their customer. Catering to laundry required hotel
linen, staff and clothing for guests in this major role they play importance. They have to also
coordinated with renovation and refurnishing their Linthwaite House when essential from
management and interior designer. Sometime housekeeping employee have to also deal with loss
and any risks from the hotels side or customer side. It means that the have to maintain their work
with proper time management as well follow the rules which have been given to them in cleaning
environment of hotel. Management also have some responsibilities towards housekeeping
worker as they must need to inform about procedures and policies which might be had to
followed at time of doing any work in their property. Housekeeping also keep good relationship
with some other department and information on daily basics to their head of department
Importance of forecasting linen stock in hotel.
Buying the high quality of linen stock in hotels can also build strong brand images in
customer mind, and they refer to some other about their visiting place (Tra, 2020). In Linthwaite
House second highest department is inventories department as they have to follow effective

policies and procedures to maintain as well controlling the linen inventories. Housekeeping
department is more responsible for storage, changing bedsheets, bath towels, face towels,
pillows, table cloths and napkin which are required to be change after and before living their
guest rooms. While keeping changing the linen from guest room that could be first priority in
each hotel and make their benefits in the mind of customer. If having less linen stock that could
be deadlines for customer satisfaction and make them feel low. Guests enter to their room, and
they found that things are not at their place that could cause poor quality and give bad reviews in
their sites. Feedback is more important for hotels that provide them confidence and decreases the
lack of issues with employee as well with customer. As per research said that importance of bed
linen and towels are being more respondent in providing them good quality products
(Mayaswari, Sihombing and Sabudi, 2020). Many customer likely to return with getting
attraction from the linen stock and the best expensive linen being used by Linthwaite House in
their hotel for customer visit returns.
Interrelationship between housekeeping and various other department.
Housekeeping is more responsible for having training in emergency for the staff. For
example, they must about drilling machine and how to make them proper use of at time of
emergency. They also have interrelationship with some other department like:
Departments Interrelationship
security department This must be important to maintain the
coordination with security department for
housekeeping about theft and fire that could be
keeping them informed. They can also
personally informed them about any wrong and
right things that going to be things in hotel.
The security department is being more
responsible for handling any emergency
situation for the staff.
food and beverages department Housekeeping and service staff are more
respondent in making their work and
maintaining the kitchen staff as well. It is more

necessary for becoming them working towards
while handling any room services cases at time
food order and housekeeping must be in
contact so that they can help them in food
services in rooms (Mahardika, Heryanda and
Parma, 2020). Both are required to clean their
kitchen and store which are too attached. They
have better communication and some
responsibilities with them at working area.
Personnel department As in Linthwaite House housekeeping contact
with them at time of recruitments, managing
their salaries and staff, indiscipline, issue
related to cards, induction programme,
promotions and appraisals. Usually coordinates
with them in forming about each and every
thing about other team members as well.
Purchase department The purchase department process for out stock
products such as stationery, linen, supplies and
equipments etc (Parmar and Dalal, 2017). In
Linthwaite House are more convey with the
requirements of anything purchased and that
should be noticed in the form of purchasing
things
Stores departments Large stores have more attached with
housekeeping department with linen, general
stores which has been sent to housekeeping
department for being their purchasing their
products and services. Communication with
various stores must be important for them so

that they can easily maintain the brands images
in hotel and make their valuable images.
Importance of scheduled maintenance
Maintenance is the organizational activity which is done to analyse the overall working
capability of organizational services and assets such that the overall operation costs can be
minimized and work quality can be improved, thus maintenance which is done after a fixed
interval of time is called as scheduled maintenance (Longart, 2020). Organizations like
Linthwaite House often tend to implement its maintenance operations on its assets through which
it tend to ensure that customers are having best in class user experience and through which it can
achieve its desired targets. The key elements of this timely scheduled maintenance is to ensure
idea working of overall work order between engineering and housekeeping. This is an important
step because through this Linthwaite House can make sure that the organizational services are
working in the desired format and through which it can ensure to achieve the augmented level of
customers satisfaction, which arises when the services provided by the company are beyond the
expectations of customers. This scheduled maintenance becomes more important in the present
time of COVID-19 when as per the governmental rules and regulations organizations have to
properly implement cleanliness. The main point of this is that the maintenance duration affect the
organizational operations but also at the same time this is necessary to ensure high quality due to
which timely maintenance is an effective way. Therefore, the employees have to analyse the
amount of time consumption in the process of maintenance, through which overall working is
not affected and maintenance can be done without affecting services to customers and to
minimise the disruption to guests.
Importance of security within organization
Hotel security is an important element of an organization and in which the security
manager is in charge of the security. Security services within the organization is very important
because if the security services are low enough then in that case it will affect customer's
involvement in organizational services (Kim, Lee and Han, 2019). This happens because the
organizational customers are largely tourists and travellers because of which they use to keep

their luggages and important assets within the hotel and then make travel schedules because of
which if the company is not able to provide security to the important assets of the customers then
in that case it will make a negative impact on customer satisfaction. Thus due to this Linthwaite
Hotels have to invest a large amount of capital investment on that security services and has to
implement technological advancements within its premises. For example, security staff,
continuous CCTV monitoring, visitors logs and many more. With that the key roles and security
functions is to directs and coordinate all the activities of the security personal and the staff
responsible for the providing services to customers is ready to take quick actions in the scenario
of emergency (Nunkoo and et.al, 2020). Also Linthwaite Hotels has to make sure that the
consultant emergency options are in proper condition, this includes elements like safety, food
hygiene, protection against fire and many more.
CONCLUSION
From the above it had been concluded that accommodation services in hotels play
important role for being more developed in various department and make their more views
rating. If they have proper services along with products that could help them in keeping hotel
value high. Housekeeping department assists the hotel in cleaning and maintain hygienic along
with that coordination with various department. Linen stock in hotel industry must be maintained
and well decorate so that customer can visit again as more and more customer gets attracted by
linen stock and proper developed of each plus every part of hotels.

REFERENCES
Books and Journals
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Management and Social Science (TEAMS 2020) (pp. 128-132). Atlantis Press.
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