This report provides an overview of accommodation services within the hospitality industry, focusing on various aspects such as the scale and size of the sector, different forms of ownership (including independently owned properties, chain hotels, and franchises), and the role of grading systems in booking accommodations. The report highlights the importance of the front office in different types of accommodation providers, detailing the functions of departments like reception, reservation, and night audit, including roles like the night audit manager and head concierge. It uses Marriott International as a case study to analyze the accommodation services, including budget, mid-range, and luxury hotels. The conclusion emphasizes the growth of the accommodation sector and the critical role of the front office in the smooth functioning of hotel chains, including the importance of interdepartmental coordination.
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