Report on Managing Accommodation Services: Hilton Hotel Focus

This report provides a detailed overview of accommodation services within the hospitality industry. It begins with an introduction to the sector and explores various types of accommodation, including bed & breakfasts, family packages, and conference facilities, with specific examples from the Hilton hotel. The report differentiates between commercial and non-commercial businesses and examines different forms of ownership applicable to accommodation services, such as privately owned hotels, managed hotels, and franchises. It then delves into grading and classification systems, including star ratings and the role of online review sites like TripAdvisor. The report highlights the function of the front office in different accommodation providers, including hotels, guesthouses, and holiday resorts, with a focus on the key role of the front office at the Hilton hotel. The conclusion emphasizes the importance of the front office in providing information and creating a positive guest experience, as well as the value of feedback. The report includes references to relevant academic sources.

Managing Accommodation
Services
TASK- LO 1 & LO 2

Cover Content
 Introduction
 Types of accommodation services
 Difference between commercial and non-commercial businesses
 Different forms of ownerships applicable to accommodation services
 Grading and classification system
 Role played online review sites Tripadvisor
 Function of front office with three different types of accommodation providers
 Key role of front office with reference to Hilton hotel
 Conclusion
 References

Introduction
The hospitality industry is one of the largest growing sectors of the economy
in the present era. In fact, it is responsible for providing various services such
as food and accommodation in different place like as resorts, conference
centre, hotels and theme parks. However, hospitality tends to generate
maximum profits for the local economy either directly or indirectly at the
time tourists spend their money in hotels, restaurants or other places.
Similarly, accommodation is considered as primary aspects of tourism
industry, because it is an essential part of the tourism contribution.

Types of accommodation services
Accommodation is the facilities that are given to the customers according to
their needs. It is considered as a wide sector in the hospitality sectors,
varies from bed & breakfast and hotel to other facilities that can offer
lodging services. However, this industry aim to provide excellent client
satisfaction, while providing a luxury accommodation services such as
food & beverage, travel related concern. In the context to the Hilton
hotel, they are liable to provide below mentioned services to their guest.

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 Bed & breakfast: The Hilton hotel tends to deliver various types of bed for the
different rooms according to the demand of the customers. It has single, double,
and triple bed facilities with the complimentary breakfast for their tourists.
 Family fun package: During the holidays, Hilton hotel used to offer family fun
package services as per their requirements. Most of the family used to spend
quality time with their kids so that they can entertain from the regular activities.
For example, wake-up to breakfast for the family as well as internet access is
essential component of this package.

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 Conference facilities: It happens to be another important
accommodation services provided by Hilton hotel for the
business class people. It has been seen that most of the key
meetings, birthday party and marriage related events are
arranged in the conference hall or room that can help the
foreign as well as domestic tourist to take decision effectively.

Difference between commercial and
non-commercial businesses
Commercial businesses Non-commercial business
This kind of business usually makes profit and
pay takes on the products and services sell or
purchased on the customers.
These types of business generally make reserves
and pay employees taxes.
It uses any reproduction or purpose that is been
marked, promote or incorporated as a financial
transaction.
These are encompasses with a large range of
current possibilities that consist of educational
and individual projects that are not marketed.
Example, sole proprietorship, partnership
business and limited company operations.
Examples, co-operative firms, NGO’s and Trusts
Commercial catering businesses are basically on a
large scale than non-commercial as well as work
with hotels, and large business organizations.
They generally tend to acquire all of its own
catering supplies; either makes small business
kitchen or food out of their home.

Different forms of ownerships applicable
to accommodation services
Ownership is termed as a state of fact of exclusive terms and
condition over the property that may be an object or land. It
consists of various rights that represent as a title that could be
separated as well as held by various parties. However, it has
been analyzed there are certain forms of hotel ownership that
are applicable to the accommodation services such as:

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 Privately owned hotel: In this ownership there is one owner as
well as various investors that is liable to control the hotel. The
primary advantage of this ownership is that management is
having sole right to take decisions. For example, hotel can
decorate guest bed and breakfast; however they can like to
accommodate the individuality and customs of the society where
it is located.

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 Managed hotels: In case someone wants to invest in a hotel land, but they do not have
any experience then they can decided to hire a management company. Being an owner,
it is important to deal with the financial obligation on regular operations such as
salaries and maintenances.
 Franchises: In this ownership, owner needs to pay a fee to a regional chain to make
use of their logo, name or their entire protocols. The primary advantage of this
ownership is that guest would seek out their hotel because they have high expectation
regarding the quality and amenities that are offered by the brand. Example motel six.

Grading and classification system
In the recent times, grading and classification is basically used to divide the
hotels according to their specification and services. There are wide ranges of
variety of rating option that can be used by various organizations all around
the nation in hospitality industry. However, many of them used stars, with a
great number indicating luxury, The AAA as well as its associated bodies
uses diamond instead of stars to articulate hotel and restaurant standards.
However, letter grading from A to F are some essential techniques used by
the hotel and motels.

Star classification:
 One star: These are generally given to the smaller hotels that are managed by the
proprietor. It is situated near economical attraction that is easily convenient to the
public transportation. It should have at least 10 let table bed rooms with 25% are
allocated with attached bathrooms. For example, Palmers lodge Hillspring
 Two stars: It happens to be independent as well as name brand hotel with a high
reputation for offering consistent quality services. Some facilities like telephone,
TVs and restaurant services. These hotels should have 25% room with AC,
supervisory staffs and dry cleaning services. For example, Merchant hotel