Analysis of Accommodation Services: A Hospitality Report

This report provides a comprehensive overview of accommodation services within the hospitality industry. It begins with an introduction to the sector, highlighting the diverse range of businesses and their contributions to the economy. The report then delves into the commercial and non-commercial accommodation types, including hotels, motels, and individually owned units. It explores various ownership models such as privately owned, leased, managed, and franchised hotels. A significant portion of the report is dedicated to the grading systems used in the accommodation sector, detailing the criteria and services associated with each star rating. Furthermore, it examines the functions of front office departments in different accommodation providers, emphasizing the roles of the front office staff, including receptionists, guest service managers, and night audit managers, and their responsibilities in ensuring guest satisfaction and operational efficiency. The report concludes by summarizing the key aspects of the hospitality industry and the importance of effective management and staff performance in providing quality services.

Managing
Accommodation
services

 Introduction
 The scale and size of accommodation services found in
hospitality industry
 Different forms of ownerships available to accommodation
services
 Grading system and their role played in booking
accommodation
 The functions of front office in different types of
accommodation provider
 The roles of front office department
 Conclusion

Hospitality sector is a leading industrial sector that
includes wide range of business segments, some of
these include event planning, travelling, food, airline
etc. While accommodations services mainly
determined as certain provisions that are being
rendered by entity to their guest and tourists for
specific fee. It mainly involve services like shelter
that involve well defined and equipped rooms.

Hospitality segment is defined as a broad area
that includes different types of
accommodations providers. They have number
of scope and sizes and offer wide range of
products as well as services to tourist and
consumers. All the entities within hospitality
sector significantly aid nation GDP at great
extent.

Commercial accommodation
Hotels This segment offer private room facilities to guest or travelers as
per in accordance to their need and requirements. In addition to this other
services like events; food etc is also being offered by hotels.
Motels This is aspect of hotels that mainly target consumers in a
demographically manner and mainly emphasis upon travels first.
However, products and services that are being offered by motels are lesser
in quantity and quality comparatively to hotel.

Continue……
Non-Commercial
accommodation
•Individual owned
units These are mainly defined as
rental houses in which owners rent
their own place in order to earn extra
earning. It has been evaluated that they
mainly seeks for potential individual
as well as families. Further they frame
rental agreement in order to form
proper accommodation contract.


 Luxury service These are also defined as top business units in
hospitality sector in which high quality services are being offered.
 Mid range services In these related entities are marked as four star
hotel and mainly target large section of travelers, society and non-
travelers.
 Budget or limited service This segment mainly includes services like
comfortable, safe, clean and cost effective facilities as to fulfil basic
need of visitors.

Ownership Type Definition Examples
Privately owned hotels In this owner mainly
relies only in the hand of
single individual in
addition with different
investors. This benefits
in quick and
independent decision
making.
Wedgewood hotel and
Spa in Vancouver which
is founded by Eleni
Skalbania is currently
co-owned by her
daughter Elpie.
Leased hotels In this, physical assets
are offered to leased
that defines them as
leased ownerships.
-

Managed hotels
In this form decisions are
mainly made by owners
but in order to ensure
management other
company take
responsibility. This is done
when owners does not
have much effective
experience in hospitality
sector.
SliverBrich hotels is the
example of hotel
management company
which manages
independent hotels which
operates under many
franchise brands.
Franchises
In this individual or entity
have right to use parent
company brand name for
particular time period.
Some certain examples
include, Marriott,
Radisson, Hilton.

Grading System Definition System Example
1 star Hotels with this rating
offer only those
services that are
essential to visitors.
These entities are mainly
manages at small scale
level and capital invested
in this is mainly less.
School House Hotel
2 stars In this bare essential
services are being
offered to consumers
with some particular
form of security and
hygiene standards.
Entities within this rating
are mainly counted under
medium and small scale
company. they mainly
offer quality services to
customers like comfort
stay etc.
Tartan Logde

3 stars These organisation
offer hotel services
related to services of
higher quality, average
amenities and different
types of physical
attributes.
Hotels within 3 stars
offer their services
under medium size. In
addition to this they
have high staffing
needs along with big
operational areas. For
instance, receptions.
Ramada Hounslow