Report on Managing Accommodation Services and the Hotel Industry

This report provides an overview of managing accommodation services, with a specific focus on the Hilton Hotel. It explores the contribution of the hospitality industry to the UK GDP, different types of accommodation services (including boutique hotels and motels), and various forms of ownership. The report also examines grading and classification systems, the role of online review sites, and the functions of the front office department. Key roles of the front office at the Hilton Hotel are detailed, and the report critically evaluates the front office's impact on positive reviews and guest satisfaction. The analysis highlights how high-quality accommodation services contribute to increased customer satisfaction and retention, referencing relevant academic sources.

MANAGING
ACCOMODATION
SERVICES

TABLE OF CONTENT
 INTRODUCTION
 LO1 and LO2
 CONCLUSION
 REFERENCES

INTRODUCTION
 Managing accommodations are basically those services which are highly and
efficiently managed by providers of services. Main objective of managing process of
accommodation is to no traveler faces problems while staying in hotel. Present study
will lay emphasis on hotel Hilton.
 It is an American multination corporation that is been headquartered in USA providing
chain of hospitality services to individuals. Report will be involved in lay emphasis on
contribution of hospitality industry to UK GDP.
 It will also lay emphasis on different types of accommodation services which is being
found within sector. Assignment will focus different type of grading system. It will
provide description about role and objectives of front office department.

Contribution of hospitality industry
 Average occupation rate, employment rate and tax
contribution: Hospitality Industry has one of the most
significant impact on economy of United Kingdom. It
has been analyzed that Hotel occupancy rates in the
United Kingdom increased in 2018 to 78.8 percent
compared to 77.4 percent in the previous year.
 Contribution of the accommodation sector: Hospitality
sector has created 2.44 million of direct jobs which
presents about 8% of total employment opportunities.

different types of accommodation services
found within the sector
 Small boutique hotel: It is a type of
accommodation service which consists of
rooms up to 20. These hotels have an
exquisite interior and attract consumers
who want to spend quality time alone in
peace.
 Motels: In this type of accommodation
service individuals, they have rooms up
to 5-10. These are usually meant for
small stay, provide services like tea or
breakfast.

Difference between commercial and
noncommercial business
Commercial business Noncommercial business
It is that of business which
includes fast food, restaurant
and catering services. Night
clubs are also included in this.
It is solely for the purpose of
enjoyment and recreation.
It is a type of business that
includes restaurant or cafeteria
which is built inside hospitals,
colleges or other places which
provided no commercial food
services.

Different forms of ownership
applicable to accommodation
service
OWNERSHIP Type
DEFINITION
EXAMPLES


Franchise
In this franchisor provides franchisee
the opportunity to make use of their
brand name. Owner of hotel will be
dependent on that brand reputation in
order to make their business grow.


For example Double Tree


Privately owned
This type of hotels are privately owned
and run by owner, in this all decisions
are taken by hotel owner.


Small boutique hotels

CONTINUE


Leased
These are also privately
owned but they are given
on lease to someone else, in
this minimum rent has to
be given by lessee.


Two to three star hotels


Managed
It is a privately hold hotels
with repudiated brand name.


For example Motels.

Grading and classification system
Grading system Definition System Exam
ple
Five star grading system These are given to those
hotels and services who are
engaged in providing
luxurious and flawless
services to guest
Usually provided to branded
hotels and services
JW.
Marrio
tt

Role played by online review sites
 Online review sites play significant role in assisting
travelers to select or choose accommodation services
whichever they like or prefer. Like for example Trip
advisor it is a type of guest book where individuals are
engaged in recording their high or low holiday
experiences, so that hotel owners learn from it and they
can bring changes for future guests.
 It is a global platform that provides users with benefit of
online reservation, transportation and lodging.

Explain the function of the Front Office
 Hotel: In hotel, front office department has
responsible for answering queries of consumers
and also providing information related to hotel.
This support them in enhancing experience of
consumers.
 It also helps hotel in reserving rooms by making
guest available quality services at reception.

key roles of front office department in Hotel
Hilton
 Front office department of hotel Hilton has various roles and responsibilities which
needs to be performed by them in order to meet-out business objectives. It has been
analyzed that front office is engaged in doing various tasks like reservation, budgeting,
management of yield.
 They also have role and responsibility to concierge. In this front office department has
department has responsibility to do reservations, they can also have engaged in
arranging local visits, this section also have function to provide them guidance with
recommending sightseeing spots and also enhancing coordination of them with bell
desk services which is being provided to them.