HND in Hospitality: Managing Accommodation Services Assessment Report

This report delves into the crucial aspects of managing accommodation services within the hospitality sector, specifically focusing on the housekeeping department and its pivotal role in ensuring guest satisfaction. It explores the key responsibilities of housekeeping, including room cleaning, inve...Read More

Managing Accommodation
services

Assessment
Part 2

Table of Contents
P6 Describing the key role found in housekeeping department..................................................1
P7 Assessing the importance of forecasting linen stock to make sure the supply meet demand1
P8 Importance of interrelationships between housekeeping and other department....................2
P9 Examining the importance of scheduling maintenance to minimize the disruption..............3
P10 Presenting the importance of security in hotel.....................................................................4
CONCLUSION................................................................................................................................4

P6 Describing the key role found in housekeeping department
To convert the present hotel into five star, the responsibilities of all the staff members are
also increases and for this reason, the role of house- keeping department is as follows:
 In hotel, housekeeping department is responsible to clean and fresh the rooms of their
guest awhile guest are out and in the room.
 They are also responsible for taking inventory during a day and they also check the stock
such as towels, fresh linens, cleaning supplies.
 Apart from this, they are also responsible for handle the laundry services, employee staff
rooms and also maintain outside the public services.
 Housekeeping department is also evaluated the employees in order to upgrade them so
that they provide the best facilities to their customers.
 In hotels, they are also established and maintain the standard procedure for cleaning and
sanitation as well.
 During check- out, if the guest will left any important items in the room such as jewellery
then it is their duty to keep them and inform the manager about the item.
P7 Assessing the importance of forecasting linen stock to make sure the supply meet demand
Hotel linen in the housekeeping department is quite important because linen stock is
considered the basic need for the every guest. Such that the housekeeping department is makes
sure that the large volume of the soiled linens are washes properly and they should look fresh
and feel crispy as well (May, 2019). On the other side, if these items are not well maintained by
the housekeeping department then the guest are not even comfortable with the environment
because it creates negative impact upon them.
In hotel, if all the linen stock is not forecasted then it will lead to delay all the work
schedule and does not meet the demands of their customers. For instance, in bathrooms if
toiletries are not maintained then it makes the customers discomfort and also creates negative
impact upon their mind. That is why it is quite necessary to keep forecasting and maintain all
linen stock by housekeeping department.
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P8 Importance of interrelationships between housekeeping and other department
Housekeeping is like a centre of the circle because it directly interrelated with their other
department of the hotel and they all work together for smooth functioning of their business.
Housekeeping coordination with front office: The cooperation of both department
should be very closely such that housekeeping department prepares the room while the front –
office sales those room after proper cleaning. If on the other side, if a close relationship in not
maintained then it will be quite tough for front office to sell those rooms and satisfy the
customers (Coordination of housekeeping with different department, 2018). Moreover,
housekeeping department is also clean and shape up the room after the guest depart and then
report it to front office about the number of vacated so that the housekeeping department can do
cleaning and handed over the keys of rooms.
Housekeeping coordination with human resource: The department also coordinates
with the HR for the recruitment of best and eligible candidate. Further they also issue the identity
cards, locker promotion and confirmation etc.
Housekeeping coordination with Purchase: In hotel, the purchase department also
helps the housekeeping department for guest supplies, sanitary items and different cleaning
agents such as linens etc. this shows the coordination with purchase department and then they
make inventory for cross checking the stock in and out.
Housekeeping coordination with Security: As hotel pays a lot of money for the guest
security and safety and for their customers, the guest room is a private place. There may be a
chances that many person take advantage of this privacy and do some gambling or illegal
activities inside a room. A that time the housekeeping department have to be alert and also
inform the security to take action against them.
Housekeeping coordination with Maintenance: Maintenance is the major function of
housekeeping department such that they make sure that all the furniture are in working order for
the safe of the guest (Litman and et.al., 2019). At that time proper coordination with the
maintenance should be done that actually carries out the task of fixing out of order furniture,
replacement and repairing of the goods.
Housekeeping coordination with Store: Basically the housekeeping department also
has their store in hotel where they can put all the stock of linens and extra pillows, extra bed etc.
therefore, it is quite necessary to have strong coordination between the housekeeping and store
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department in order to make sure the day to day availability of the items which is required by
them.
P9 Examining the importance of scheduling maintenance to minimize the disruption
For providing proper training to the staff members of the hotel, it is quite necessary to
determine the importance of the scheduling maintenance so that it will helps to minimize the
disruption. For example, if proper stock related to linen sis maintained then it will reduce the
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Housekeeping
department
Front office
Depratment
Human
Resource
department
Purchase
DepartmentSecurity
Maintenance
Store
Depratment
Cleaning,
preparing
And
Maintenance
Recruitment
,
Promotion
and
confirmatio
n
Room toiletries,
Cleaning agentsSafety of guest
Replace all the
broken
Furniture,
Good repair
Inventory,Makes sure
all day availability
of items meet

chances of delay and further helps to meet out the satisfaction level of the customers. The
housekeeping department should properly maintain the linens and guest supplies like toiletries
and beverage tray (Su and Reynolds, 2019). If proper scheduling and maintenance is done then it
will help to promote a hotel to a higher class and make their customers feel more comfortable in
hotel premises.
It has been further analysed that through effective scheduling, maintenance which assist
to reduce the chances of overtime and meet out the specified key performance indicators for
effective performance. For instance, in hotel if proper scheduling related to linen is maintained
then it will be helpful for a firm to minimize the disruption and also leads to provide all the
necessary items without any delaying and it leads to create positive impact upon customers mind
and further aid to leads further level of success.
P10 Presenting the importance of security in hotel
Safety and security are the basic key aspect of the hotel and that is why the management
should also be make sure that their guest are in proper safety and security area. It is quite
essential to determine the importance of security as it helps to prevent the property of the hotel
and also prevent crimes from being committed in less populous area. At the time of emergency,
only security are responded and further help to train staff in safety measures. In hotel, the
provision for an emergency power should be there so that at the time of power cut, it provide
emergency services to their guest and make sure that all the fire alarms should be working in
proper condition (Peters and Papathanassis, 2019).
Security does not means only a guard who look after the entire building but it also means
that proper guest room security, all the linen stock maintenance and many more so that it will
help to meet overall guest satisfaction. Apart from this, proper security cameras should be done
in the premises that helps to keep matching undesirable visitors and criminals. For providing
proper safety measures, it is quite necessary for them to train their staff members and let them
know about different action should be taken at the time of emergency (Joseph Carrier Corp,
2019). Apart from this, if proper safety and security is in hotel, then it will help to make
comfortable of their guest and enjoy all the services provided by the customers.
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CONCLUSION
By summing up above report it has been concluded that managing accommodation
services plays an effective role in hotels. As report concluded that there are variety of hotels in
UK and London which are categorised from one star to five star hotels. Further, the present study
concluded some essential and basic things which are needed for the hotels and also concluded
different role of front office department within its accommodation services. Beside this, report
also concluded that basic functions of housekeeping department and the importance of
forecasting the linen stock, then it concluded that through housekeeping effective
interrelationships with their different department it helps for smooth functioning of the hotel.
Moreover, report also concluded the importance of scheduling and maintenance in order to
minimize the disruption to their guest and also concluded the importance of security in the hotel.
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REFERENCES
Books and Journals
Joseph, A. C., Carrier Corp, 2019. Security System With Fixture and Tracking Devices for in
Room Security of Valuables. U.S. Patent Application 15/780,497.
Litman, L. and et.al., 2019. Both intrinsic and extrinsic religious orientation are positively
associated with attitudes toward cleanliness: Exploring multiple routes from godliness to
cleanliness. Journal of religion and health.58(1). pp.41-52.
May, D., 2019. Facilities management in the NHS: overlapping authority and demarcation
disputes. Facilities.
Peters, L. A. and Papathanassis, A., 2019. Security Perceptions of Tourists in the Aftermath of
Terrorist Attacks. In Yellow Tourism (pp. 83-98). Springer, Cham.
Su, N. and Reynolds, D., 2019. Categorical differences of hotel brand personality: Identifying
competition across hotel categories. International Journal of Contemporary Hospitality
Management.
Online
Coordination of housekeeping with different department. 2018. [Online]. Available
through:<https://www.bngkolkata.com/web/housekeeping-co-ordination/>.
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