Accommodation Management: Outsourcing of Housekeeping Report

This report provides an analysis of outsourcing in the housekeeping department within the hotel industry. It examines the role, tasks, and functions of the housekeeping department, emphasizing the importance of customer needs and expectations. The report explores the viability of outsourcing, discussing its advantages, such as cost savings and reduced labor issues, as well as disadvantages, including security concerns and potential lack of control. Recommendations are provided, suggesting strategies to mitigate the risks of outsourcing, such as quality checks, employee training, and customer feedback analysis. The report concludes by highlighting the significance of meeting customer expectations to improve hotel performance and profitability. The report emphasizes the importance of treating guests well and providing a safe and clean environment.

Running head: ACCOMMODATION MANAGEMENT
Accommodation Management
Name of the Student
Name of the University
Author note

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Executive Summary
The report helps in analyzing the activities of outsourcing of the housekeeping department in the
different hotels. The role of the consultant has to be analyzed, as this will help the respective
hotel in analyzing the requirements of the customers. The recommendations have to be provided
as this will help in handling different activities.
The main aim and purpose of the report is to analyze the role of the consultant in the hotel, as
this will help in identifying the different requirements of the customers. The role of the needs of
the customers is essential in nature as they are the assets of increasing profit of the hotel.
The conclusion is based on analysis of the role of the consultant in the hotel to meet the different
needs of the customers. The different limitations and recommendations are provided as this
helped in solving the issues in an effective manner.

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Table of Contents
Introduction......................................................................................................................................3
Overview of the Housekeeping department....................................................................................3
Role, Tasks and functions of the housekeeping department............................................................4
Role of customers and needs of customers from housekeeping department...................................5
Whether Outsourcing is viable solution for housekeeping department...........................................5
Recommendations............................................................................................................................7
References........................................................................................................................................9

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Introduction
The assignment helps in analyzing the different outsourcing of activities within the hotel
as this will help in reducing the costs. The different roles, functions and tasks has to be analyzed
in such a manner that this will help in handling the different activities that can meet the
expectations of the customers. The role of the needs of the customers as well as the customers
has to be considered, as this will ensure meeting the different demands of the different
customers.
The main aim and purpose of the report is to understand whether outsourcing is a viable
solution for the department of housekeeping. The different drawbacks as well as benefits of
moving to outsourced organization for the particular department. The different recommendations
are essential to be adopted, as this will help in moving the entire organization in a forward
direction.
The structure of the report includes the overview of the housekeeping department along
with identification of the roles and responsibilities of the respective department. The role of the
customers and the need of customers has to be analyzed in such a manner that this will help in
creating positive experience. The analysis of the viability of the outsourcing has to be analyzed,
as this will help in analyzing the benefits and drawbacks of the organization.
Overview of the Housekeeping department
Housekeeping department is defined as the provision of comfortable, clean as well as safe
environment (Nayak et al. 2015). It is the backbone of the hotel; the housekeeping department is
the largest department in the hotel organization. The main goal is to ensure highest standard of

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cleanliness that will help in maintaining efficiency as well as consistency (Townsend, Wilkinson
and Burgess 2014). The main and essential characteristics of the housekeeping department are
willingness to serve as well as pleasing the different guests. The 24*7 proper availability of
service is essential in nature as this will help in satisfying the requirements of the customers in an
effective manner (Felicen et al. 2014).
The housekeeping department is the main and essential department of different hotels as
this department helps in attracting customers in an effective manner. The effectiveness is
essential in nature among the employees who are working in the respective department to
understand the requirements of the customers and this will help in solving the queries in an
effective manner as well. The outsourced housekeepers has to be trained in such a manner that
this will help them in meeting the different requirements and this will help the hotel to gain
revenues in the future.
Role, Tasks and functions of the housekeeping department
There are different roles and responsibilities of the housekeeping department that has to
be followed as this will help in increasing the revenue and profit generation of the company. The
tasks and responsibilities are as follows:
Organizing, coordinating and supervising the different tasks is one of the tasks of the
housekeeping department as this will help in ensuring excellence in safety and sanitation
of the hotel (Glodoveza, Sacluti and Dee 2015)
The director or the executive of the housekeeping department will help in providing
budget to the management and there will be forecasting management in the hotel

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Proper establishment and maintenance the standard operating process for cleaning the
hotel rooms (Pan 2015)
The deputy housekeeper will help in checking and ensuring that the public areas are
cleaned and this will help in maintaining daily routine
Proper preparation of the schedule of the staffs as well as weekly roaster as there can be
rotation in the shifts
The evening and night supervisor will help in reporting the security and safety hazards
and organize cleaning of rooms as well
Lastly, training the new staffs as this will help in ensuring proper safety as well of the
entire hotel rooms
Role of customers and needs of customers from housekeeping department
The customers will be requiring proper respect and greeting from the housekeeping
department as the housekeeping department is the backbone of the hotel
Prompt and efficient room service is required to be made available by the housekeeping
department as this will help in building strong brand image
The rooms has to be clean and tidy as this will make the first impression in the minds of
the customers and they are the gods of the hotel
The customers require prompt service as and when required as they are the guests of the
hotel. It is the duty of the housekeeping department to look after the demands and
requirements of the customers in an effective manner

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Whether Outsourcing is viable solution for housekeeping department
Outsourcing is essential and advantageous for the hotel industries as this will have huge
number of benefits that can be viable in nature. The advantages of outsourcing the housekeeping
department is as follows:
Saving money is one of the advantages that will be gained by the respective hotel as there
will be more than 25% or more decrease in the cost of the labor
There will be reduction in the union of labor issues in the respective hotel as this will
help in saving money on the cost of the labor as well (Parmar and Dalal 2017)
While hiring the staffs from a different organization, it will be easier for the top officials
of the respective hotel to judge and evaluate the talents and weaknesses of the
housekeepers and this will help in benefitting the hotel (Fouad, Hussein and Attia 2016)
There will be no requirement to keep expensive materials or equipments in the hotel as
the housekeepers will be carrying their own equipments from the respective organization
from wherein they are hired
However, there are different cons or disadvantages of outsourcing the housekeeping
department in hotels as there are few flaws that are discussed as follows:
Security is one of the main concerns in the outsourcing the housekeeping department in
the hotel as the guests may not feel safe when they will know that the housekeepers are
not on the direct payroll of the hotel (Lie 2015)
There will be no understanding of the service quality until the housekeepers start working
and this can be a risk for the entire hotel (Aziz 2016)

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Lastly, the main issue of outsourcing is that there will be less control on the housekeeping
department as the employees who are working are not the employees of the hotel (Prayag
and Hosany 2015)
Recommendations
Therefore, it can be recommended that the outsourcing is viable in nature to certain
extent for the entire hotel industry. However there are different issues and cons on the
outsourcing of the housekeeping department. It can be recommended that hotels has to
implement different strategies that include the quality has to be checked and tested for a week or
so while outsourcing the housekeeping department employees. This will help the entire hotel to
identify the different loopholes in such a manner that this will help in solving the issues related
to outsourcing of employees. The housekeeping department in the hotels has to be trained in such
an effective manner that this will help in managing the different issues related to security of the
entre hotel.
The hotel has to analyze and capture the different feedbacks from the customers as this
will help in analyzing and tracking the guest experience in a prompt way. The performance of
the entire housekeeping department has to be analyzed in such a manner that this will help in
improvement of the performance in an effective manner. The hotels can tiff incentives to the
staffs as this will help in satisfying the guests experience in an effective manner. The different
expectations of the customers have to be met in such a manner that this will help in improving
the efficiency of the firms and this will help in meeting the different requirements as well.
The customers are the god of the different hotels and they are required to be treated as the
celebrity as this will impress them. The housekeeping departments have to follow certain

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guidelines in such a manner that this will manage the different queries in an effective manner. In
order to make outsourcing viable in nature, this is the duty of the hotel management to keep a
look at the different tasks performed by the outsourced employees and guide them as per the
norms of the hotel.
The hotels need to focus on the segment of guests as this will help in benefitting utmost
of it and this will help in increasing the entire profit and revenue of the company. Lastly, the
different guests who visit and stay in the hotels has to be treated like celebrities as this are the
main expectation of the customers. The expectations of the customers have to be met in such a
manner that this will improve the performance of the company and analyze the feedbacks of the
customers as well. The outsourced housekeeping departments have to be made viable by
reducing the cons by providing effective training to the employees who are being outsourced.

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References
Aziz, W., 2016. Evaluation of the Performance of Guest Room Attendants of Housekeeping
Department (Application to Cairo Three Star Hotels). International Journal of Heritage,
Tourism, and Hospitality, 7(2).
Felicen, S.S., Rasa, L.C., Sumanga, J.E. and Buted, D.R., 2014. Internship performance of
tourism and hospitality students: Inputs to improve internship program. International Journal of
Academic Research in Business and Social Sciences, 4(6), p.42.
Fouad, M.A., Hussein, S. and Attia, A.Y., 2016. Housekeeping Performance and Guest
Satisfaction in Resort Hotels. International Journal of Heritage, Tourism, and Hospitality, 7(2).
Glodoveza, S.V., Sacluti, M.A.M. and Dee, D.A.C., 2015. THE ENVIRONMENTAL
PRACTICES OF SEQUOIA HOTEL QUEZON CITY IN HOUSEKEEPING
DEPARTMENT. Ani: Letran Calamba Research Report, 2(1), pp.1-1.
Lie, A.L., 2015. The Impact of Occupational Stress Factors to Job Stress in Housekeeping
Department of Hotel ABC. iBuss Management, 3(1).
Nayak, N., Pai, A., Prabhu, N. and Granil, P.D., 2015. Management Perspective of Employee
Turnover in the Housekeeping Department. International Journal of Management and Social
Sciences research, 4(9), pp.4-7.
Pan, F.C., 2015. Practical application of importance-performance analysis in determining critical
job satisfaction factors of a tourist hotel. Tourism Management, 46, pp.84-91.

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Parmar, S. and Dalal, P., 2017. A study of musculoskeletal disorder among housekeeping staff in
hotel industry.
Prayag, G. and Hosany, S., 2015. Human resource development in the hotel industry of
Mauritius: myth or reality?. Current Issues in Tourism, 18(3), pp.249-266.
Townsend, K., Wilkinson, A. and Burgess, J., 2014. Routes to partial success: Collaborative
employment relations and employee engagement. The International Journal of Human Resource
Management, 25(6), pp.915-930.