A Detailed Report on Managing Accommodation Services and Operations

This report provides an overview of managing accommodation services, focusing on the hospitality industry and the operational aspects of hotels. It begins with an introduction to the industry, highlighting its contribution to economic development, and defines the accommodation sector's role. The report examines various types of accommodation services, including restaurants and private dining, and explores different ownership models, differentiating between commercial and non-commercial businesses. It delves into grading and classification systems, online review sites, and the functions of the front office, including reservations, reception, and guest services. The report emphasizes the front office's role in achieving business objectives and gaining positive reviews, underscoring the importance of skilled staff in enhancing guest satisfaction. References to relevant academic sources are included to support the analysis.

Managing Accommodation Services

INTRODUCTION
Hilton is taken for this project, it is the big hotel that operates in many locations. It was
established in 1919 and right nor it has 586 and more hotels across the world.
It offers many services such as food and beverages, spa, gym etc.
This is private organisation which is run by board of directors as they are responsible
person to take decision on behalf of firm.

Introduction to hospitality industry
Hospitality industry refer to variety of the
businesses and service that are linked to
leisure & consumer satisfaction.
UK is the country where large chain of
hotels are available there are around 45000
hotel , these hotels have provided 86000 job
opportunities to citizens. Hence hotels are
the major contributors of economic
development.

How accommodation sector contribute to industry as
whole-
Accommodation can be defined as
facility which consumer can get without
paying for it. When consumer pay for
room then individual gets facility of food,
spa etc.
Accommodations are the major
contributor, hotels are generating turnover
of around 21.2bn as per the year 2018
records. These hotels have provided 2.9
million jobs to people.

Various type of the accommodation service found within
sector
There are various types of services which are provided by the accommodation sector.
Some of them are described below-
Restaurant-
Restaurant provides the sizeable portion of hospitality industry as whole. Along with
that they render the restaurant services to their guest along with accommodation. It
renders budget or limited services as it does not have that much of option and affordable
by every traveller's. Lyle's Shoreditch is the famous restaurant of UK.
Private dinning-
Private dining is the service which are provided to the guest where they can enjoy their
leisure time with their family and loved ones. It is the middle range services which is
provided under the accommodation service. It allows there guest to have personal
dinning where dishes could be decided by guest and served in the private zone.

Various forms of the ownership applicable to accommodation
service
There are various type of ownership applicable to the
accommodation services this is stated below-
Independently owned Hotels-
One individual is named as owner but along with that there are
some investors in this ownership model. The owner had an
autonomy in the decision-making. For example- Hotel could
decorate their bed and breakfast hence they can modify their hotel
for accommodating the personality and custom of community where
the hotel is located.
Chain Hotel Management-
There are many individual owner hotel, thus more and more motel
& hotel are getting affiliated with each among. This render
advantage of the big central company rendering management
service, reservation service, expert manpower specialities, financial
strength, promotional and merchandize help.

Difference among commercial and non-commercial business
 Commercial Business- These businesses make profit and further pay taxes on
them. Commercial business has their own shareholders and if it is big enough then it
could be listed on the Stock Exchange.
 Non-commercial Business- They make reserves from the business activities and
pay employee taxes. These businesses are owned by State, National or Local
Government or are limited by Guarantee.

Various forms of the ownership applicable to accommodation
service
There are various type of ownership applicable to the accommodation services this is stated
below-
Independently owned Hotels-
One individual is named as owner but along with that there are some investors in this ownership
model. The owner had an autonomy in the decision-making. For example- Hotel could decorate
their bed and breakfast hence they can modify their hotel for accommodating the personality and
custom of community where the hotel is located.
Chain Hotel Management-
There are many individual owner hotel, thus more and more motel & hotel are getting affiliated
with each among. This render advantage of the big central company rendering management
service, reservation service, expert manpower specialities, financial strength, promotional and
merchandize help.

Ownership forms

Grading and classification system
Classification system are placed to rate the hospitality establishment on facilities,
service, values for money, cuisine, accommodation and the overall experience.
There are six type of classification system which are- AA, Michelin, RAC, Tourist
Board, Egon Ronay and Gault Millau. In United Kingdom and Philippines hotels are
rated on the basis of stars which ranges from one star to five star.
In Australia star rating trademark and individual accommodation rating scheme is used
which is owned by Australian Auto Clubs.

Grading and classification system
One star: basic facilities such as room only with bad.
Two star: TV, bathroom and nice room facilities
Three star: Bedrooms, receptionists, availability of staff members 24*7
Four star: nice food, accommodation etc.
Five star: luxurious services, food, spa, gym etc. For example Hayat hotel of
UK

Online review sites
These are amazing sites that are helpful
for consumers to know more about
facilities of hotel and spend money
accordingly.
These review sites gives ranking of
each hotel which makes the business
visible to consumers.