Report on Managing Accommodation Services: Industry Overview

This report provides a detailed analysis of managing accommodation services within the hospitality industry. It begins with an introduction that defines the scope of the report and its objectives, focusing on the accommodation services provided by the hospitality sector, particularly hotels and resorts like Marriott. The main body of the report covers several key areas: identifying the scale and size of accommodation services, explaining different ownership forms, discussing the role of grading and online reviews, outlining front office functions, reviewing the roles and responsibilities of the front office department, and examining the key roles within the housekeeping department. Further, the report assesses the importance of forecasting linen stock and guest supplies, discusses the relationship between housekeeping and other departments, examines the importance of scheduling maintenance, and discusses the importance of security. The report concludes by summarizing the key findings and providing references to support the analysis.

Managing
accommodation
service

Table of Contents
INTRODUCTION...........................................................................................................................4
MAIN BODY..................................................................................................................................4
TASK...............................................................................................................................................4
Identify the scale and size of the accommodation services found within the hospitality industry
.....................................................................................................................................................4
Explain the different forms of ownership available to accommodation services........................5
Discuss the role that grading, classifications systems and online review sites play when
potential guests look for and book accommodation....................................................................6
Explain the functions of front office desk with variety of accommodation services..................7
Discuss the roles and responsibility of front office department within Marriott.........................8
Review the key roles found within the housekeeping department in a selected organization.....9
Assess the importance of forecasting linen stock and other guest supplies to ensure sufficient
supply to meet demands.............................................................................................................10
Discuss the relationship between housekeeping and other departments to provide quality and
feasible services.........................................................................................................................11
Examine the importance of scheduling maintenance or repair work to minimize disruption to
guests.........................................................................................................................................11
Discuss the importance of security within a selected organisation...........................................12
CONCLUSION..............................................................................................................................13
References......................................................................................................................................14
Books and journals:...................................................................................................................14

INTRODUCTION
The purpose behind this report is to analyze the accommodation services within the hospitality
industry define with various roles and responsibilities to ensure fulfilling customer demands and
provide great services. Hospitality sectors are known for giving equitable services for those who
came from Different cities or country to travel lodging and stay into the city. Therefore ,
accommodation services are one of the main services provided by hospitality sector as it includes
room for stay , food services and other daily Essentials. Many hotels and resorts casinos are a
part of hospitality sector which provide a great accommodation as per guest requirement. These
rooms are categorized as per client requirement in terms of size comfort and facilities. This
report is based on Hotel Marriott which serves their Hospitality Services from 64 years and
performs their functions at international level (Barron, Mitchell, and Yule, 2017). It is a brand
name that has reach to worldwide level bi coming up with great 5 star hotels and resorts. This
report is going to present all the accommodation services within the hospitality industry and the
functions of front office desk which is a part of hospitality department that contribute in gaining
sales of Hotel. As, hospitality sector contributing a great experience in tourist arrivals. So that,
they need to maintain all their facilities on regular basis to not make any description for
customers. These services are highly customer-centric that as their views and feedback are a part
of company's sale and marketing. The other part of report will present the importance of
housekeeping department and clean in stock in order to meet with the demands of customers.
Along with this safety and security concerns are also discussed within the report.
MAIN BODY
TASK
Identify the scale and size of the accommodation services found within the hospitality industry
The hospitality industry is one of the most rapid growing sector into worldwide level. It is
known for providing was number of services such as accommodation , food travel lodging event
and transportation. The sector is basically provides assistance to the people who are engaging in
travelling for any purpose whether it is entertainment or commercial. So that accommodation

services are one of the integrated part of hospitality industry under which hotels provide rooms
to stay and take rest from travelling. The main aim of the services is to give a quality and
standardized experience of resting and enjoying.
There are different kinds of accommodation services presented in hospitality industry which are
customized as per customer requirement and under their budget. The size and scope of
accommodation services are described below:
Hotels: these are one of the most popular and well known accommodation service providers.
Hotels provide room which consist facilities of bad shower bathroom, television and other
facilities (Barron, Mitchell, and Yule, 2017). These rooms are classified as per customer
requirement in terms of size and facilities. Mini hotels provide classic Deluxe and suite which
are wider than one another with different prices as per customer requirement.
Bed and breakfast: these services are also included in the accommodation sector of hospitality
industry. The Tourist and individuals get a place to stay with the owner. But the owner gives full
privacy and there is space to the Travelers and provide breakfast foremost customer satisfaction.
When Travelers does not want to spend much amount in hotel they prefer to get bed and
breakfast until the whole journey.
Guest house and Home stay: this is also one of the most wanted accommodation service. Home
stay are popular which give a tradition and more superficial service in which the traveler and
tourist will get to serve the traditional food of country in which they travel. The client's enjoy
overall privately and entertainment at the guest house. There are no limitations for number of
people.
Cottages: it is the another cheapest alternative to get accommodation in comparison to hotel and
guest houses stuff when hotels were not there were people used to get cottages at the lowest
prices. The Lookout and interiors are quite unique and attractive for travelers.
Explain the different forms of ownership available to accommodation services
There are different kinds of ownership held by accommodation service providers in
hospitality industry. It is not necessary to be an owner of hotel or popular in international level 2
held the ownership. Total contribution of hospitality industry in GDP of UK is approximately
dollar 73 billion in the economy. Also so this industry is found to be the biggest provider of job

opportunity a number of 3.2 million direct employments in 2016. There are many options and
designation that could provide these accommodations services as an owner.
Privately owner hotel: This ownership is a popular way of providing accommodation services.
The private own hotels are run by their owners and CEO which could be privately owned and
perform autonomous functioning. These owners are the self decision maker and enjoy all over
the profits as they could make the services and function according to their liking. The privately
owned hotels take advantages of all the profits and the peak time of tourist all by themselves
(Dangi, and Gribb, 2018). But one of the major disadvantage of this ownership is they need to
pay all the cost of advertisement and marketing because of having private functioning and these
hotels are mainly focused on providing quality. lease hotels are also a great way to start
accommodation services in hospitality industry. But it involves some risk of failure as the fixed
cost of lease property will have to pay by the lessee. A minimum payment would be required for
A lease contract.
Leased hotel: At this kind of ownership, the hotels owner provides their chain services to lease.
Which means the lessee is free to invest and functions per their own and provides a fixed sum of
amount to the owner.
Franchise: Franchise is one of the most common options for ownership. Franchise is a great
way to carry out a reputed business and take their all the brand name and goodwill. So that the
franchises need to maintain the brand image otherwise it will affect the whole organisation. It
maintains some standard and security which must be adhere by franchisees. They have the
advantages of undertaking the brand name and do not need to invest in Research and supply
development as they are already in existence.
Discuss the role that grading, classifications systems and online review sites play when potential
guests look for and book accommodation
Hotel industry is much influenced by Digital platforms and customer feedback as they
provide customer centric services. The Tourist are expected to get fair treatment as well as the
desired services for which they Pay high amount . so that there is a satisfaction is one of the
major aim of hospitality industry or else it would get effect in the field of reviews and feedback.
In the sight of digital technology and social media, people first want to check reviews and ratings

of hotel and make purchase for the best one. Therefore there is classification of various elements
that affect consumer behavior in booking accommodation:
Role of grading: Grading system is highly impacted role on hospitality industry. There are some
of hotel booking application and websites who provide guidance and opinion about the best
hotels for the travelers. Therefore the options are available through grading system which start
from the topmost hotel and so on (Ginting, and Sasmita, 2018). Therefore mainly people are
keen to be a part of Hotel which have high grade so that they would be satisfy and book their
accommodation. Hotel Marriott has number one grading as per all the customer reviews, star
services and Trip Advisor.
Role of classification: The accommodation classification system is based on star rating and
online reviews which classify the hotel as per their services, price range and top class facilities.
There is 5, 4 and 3 star hotel which provides high quality accommodation in to market and
difference in price level also. These classifications are impact on client decision as they would
check all the online reviews of previous customers who took the experience. It would help them
to get best facilities as per their requirement. Accommodation services are one of the finest
experiences for the Travelers which they don't want to compromise in. Therefore they prefer to
check all the ratings and customer experience before booking one for them. Hotel Marriott come
under the five star accommodation provider through which customers can easily trust to their
facilities and are ready to pay a high price as compared to the hotels who does not have good
reviews and rating.
Explain the functions of front office desk with variety of accommodation services
In hospitality industry, due to having border operations and varieties of services are
offered to the customers, front desk in major department of all functions in accommodation
sector. As the front desk operator is liable to attract customers and solve their queries , doubts
and provide them reliable information by making a good impression. There are a lot of functions
performed by front desk operator into this sector which is described below:
Front office in hotel: the first area customer will see that will be the front reception and desk on
which they will clarify all their doubts and get ready to purchase accommodation services from
the hotel. In Hotel Marriott the manager will perform all the duties regarding listening to

customer’s preference and provide them the best deal. Also they are liable to guide and assist
about all the hotel facilities in an effective manner . the main function is to communicate and
greet the customer well.
Front office in guest house: mainly in Guesthouse, functions of front desk are quite wider and
they make the customer comfortable into their guest house and keep check on their requirements
back to back so that they would not remain unsatisfied of the services. The greeting and
communication are a part of Guest House front desk also at it at attracts customers’ interest.
Front office in bed and breakfast: under this accommodation service, front office mainly
performs an informal communication with their guest by greeting and welcoming them and
makes them familiar about all the rooms, facilities and extra-curricular advantages. They are also
entitled to solve customers’ doubts and provide information.
Discuss the roles and responsibility of front office department within Marriott.
It has analyzed that there are number of roles and responsibilities performed by front desk
operator in a hospitality industry and Accommodation provider. It depends on how the hotel
provides efficient services and train their employees for giving an amazing experience to the
customers. The roles and responsibilities in context of Marriott Hotel are described below:
 The first and initial role performed by front desk operator is to treat the guest and
welcome them into the hotel premises (Kim, Filimonau, and Dickinson, 2020). These
greetings must be confident and with a great personality and posture will create a
great impression to customer.
 The front desk operators try to solve each and every doubts and queries of customer
in an effective manner.
 They mainly try to maintain long term relations with customer by asking for the
details like mobile number and other communication method in a professional way.
 The front desk officer are liable to guide and assist the new customer about Hotel
premises to show them all the facilities such as way to to hotel room swimming pool
and gym outside adventure and many more.

 It is a vital task for front desk manager to keep all the record updated and information
safe of customers. These records will help in analyzing the number of sale and build
relations by the way of social networking for existing customers.
 All the payments and dues are accepted by front desk manager after all the building
methods and must be able to give detail about all the expenses occur during the hotel
stay.
 Also the front desk manager is liable to report any Complex situation to the top
authorities and request assistance from managers and leaders so that they would not
lose client arrival.
 They need to pay attention on customer activity so that they would maintain some
legal and standard policies of Hotel and does not cause any boundaries while their
stay.
Review the key roles found within the housekeeping department in a selected organization
There are several loans performed by housekeeping department. This department undertakes
number of staff so that they would provide effective service to all the guest stay in hotel rooms.
The main functions and role of housekeeping department are described below as per the Marriott
hotel UK.
 The staff in housekeeping department is liable to make the guest comfortable in to their
provided rooms. This would enable great customer satisfaction as they will encourage
services by giving good ratings and reviews.
 The staff needs to perform all the activities of healthy environment and cleaning must be
properly done before new guest arrival (Morena, Truppi, and Del Gatto, 2017). This
would enhance the chances of maintaining Hotel standard in an appropriate way.
 Housekeeping department is also must be professional and good enough to communicate
with guest so that they do not need to call upon different department and solve their
queries within room services.
 The department play important role to pay attention over body gesture, uniform and code
of conduct as per the hotel. It must be appropriate to achieve organization objective in
Marriott Hotel.

 Also, housekeeping department need to be a good listener so to provide the desirable
service as per guest demand. Any interruption and misunderstanding would lead to loss in
customer faith as well as Hotel resources. Housekeeping department is liable to perform
all the acts within the safety standard and legislation.
 Hotel Marriott trains their staff in such a way that customers adore their services as they
are not allowed to enter in room without getting permission from the guest.
 In Hotel Marriott, housekeeping department in sure all the laundry services with the best
of their facility by giving quick and washable clothes.
Assess the importance of forecasting linen stock and other guest supplies to ensure sufficient
supply to meet demands
Forecasting meaning stock is all about assuming a standard stock which is required for Hotel day
to day operation. Therefore, availability of stock must be maintained within the hotel premises as
they have uncertain environment as well as from customer arrival so that they need to be
prepared with all the stock and materials required for customer facilities. But the clean and
stocks must be forecasted to check their availability in the market. An effective forecasting will
not lead to lack with any material. Hotel Marriott ascertain all their supplies and forecasting of
stock so that they would not lose their standardized services and get in sufficient amount of
quantity. Therefore these are also some concerns for hospitality industry to maintain adequate
supply in order to meet with the demands of customer (Roesch-Marsh, 2018). and it will impact
on the service is as well as operations on which customers judge hotels management. There are
various benefits forecasting the stock and get supplies:
It will maintain Revelations and consistency of supplier so that they would not increase
their bargaining power and maintain the same relations with them. Forecasting is also beneficial
in order to check the availability of raw materials into market as well as the purchasing manager
would get the material at the best prices which will lead to reduce their cost expenditure and
provide optimize inventory level.

Discuss the relationship between housekeeping and other departments to provide quality and
feasible services.
It has analyzed that all the hospitality departments are interrelated with their functioning to
provide effective and efficient services. Therefore, in relation to Hotel Marriott, housekeeping
department is related with all the other hi department areas which are described below:
 Housekeeping department need to maintain coordination with all the departments first
with front desk department. The staff need to aware about guest room number and special
requirement which will be conveyed by front desk manager to the housekeeping staff so
that they would not attain any kind of misunderstanding.
 It develops relation with Human Resource Department also. Housekeeping department
require coordination due to having number of staff which maintain together working
criteria so that any new staff will need to be familiar with housekeeping department
(Rogerson, 2019). As all the staff whether it is housekeeping or any other department will
be hired by human resource department and their welfare are in the hand of HR manager.
 The production department will aware all the staff within housekeeping department about
the availability of food materials and stock with is desired by their customer during their
stay.
 Housekeeping department is also interrelated with store management and maintenance
department so to make them aware about the condition of rooms weather require any
maintenance or repair.
 The department is interrelated with management function also. While they need to work
according to maintain proper management within the Marriott Hotel. So that all the other
departments would work in an effective manner without making any Chaos and
duplication of work.
Examine the importance of scheduling maintenance or repair work to minimize disruption to
guests
 Maintenance and repair are an essential task for hotel sectors which provide
accommodations and generate wide facilities for customers. Proper maintenance will lead
to fulfil all the set goals and activities in an effective manner.

 In context of Hotel Marriott, the managers look for regular maintenance and repairing
performance so that the client would not experience any destruction services which make
their journey miserable.
 A client will get satisfied by getting money worth satisfaction which they paid to five star
services. So that there is highly requirement of regular maintenance which shows
companies standard and their efforts towards Hospitality Services.
 Maintenance Services include cleaning, safety and renovation if any property gets
affected of Hotel.
 It could be understood with an example of Hotel Marriott; the hotel would not
accommodate a room if it's not fully repaired in air conditioning problem and television
blocking. All are these comes under Maintenance Services so that the facilities would be
constant for existing or new customers.
 The hotels need to put various safety measures and preventions of any uncertain
environment in order to rescue any harm Hotel property and individual life.
All the importance of maintenance and repair has been discussed above. As it is also a part of
Hospitality Services which day need to maintain for better and effective customer satisfaction as
well as their attention (Tichaawa, 2017). Hospitality Services are only known for giving
intangible experience which the guest encouraged showing immense trust over the best hotels
and Accommodation they get.
Discuss the importance of security within a selected organisation
Safety and security are the major concerns of every customer which make impact on their
purchasing behavior with these hospitality sectors. Not every accommodation services are much
safer in terms of solo women Travelers or couple friendly. So that customers hesitate in book
recommendations at any hospitality service sector. This security services are not only for
maintaining customer arrival but also to secure their workers, physical resources and property of
hotel staff. Every Hotel needs to perform all the areas of security check in for every a set whether
it is visible or invisible. It could be better understood by the discussion present underneath:
Security and safety is most vital for the guest arrived in Hotel Marriott (Willis, 2017). The
managers need to keep that information secure and safe from outsiders whether it is on digital or