Accommodation Industry Report: Services, Ownership, and Classification

This report provides a detailed overview of the accommodation industry, encompassing various aspects such as services, ownership structures, and grading systems. It begins by introducing the concept of the hotel industry, highlighting its role in providing accommodation, food, and other services to maximize customer satisfaction. The report then delves into the hospitality industry, specifically focusing on the accommodation sector, including different types of services like hotels and guesthouses. Furthermore, it explores different forms of ownership such as privately owned, leased, and franchises. The report also discusses grading and classification systems, which help customers identify the most suitable accommodation based on ratings and standards. Finally, the report concludes with a summary of the housekeeping department's role in maintaining cleanliness and aesthetics within the hospitality industry, referencing key academic sources.

The accommodation industry
Part 1

Introduction
• Hotel is the place where the customer can receive various luxurious facilities
which includes accommodation, food, lodging, banquet hall etc. with the purpose
of maximizing customer’s satisfaction level.
• Hospitality industry hugely impacts the global economy in positive way in terms
of generating employment opportunities, tax payments etc.

The Hospitality Industry
• Hospitality industry is basically an industry which is responsible for providing
accommodations as well as primary food services in places like resorts, hotels,
conference centres and amusement parks.

Cont.…
• Hospitality industry refers to a variety of services and enterprise which is
basically linked with customer satisfaction.

Cont.…
• Accommodation sector within hospitality industry is majorly concerned with
offering customers with a place to reside on a temporary purpose. It is one of the
basic requirement for domestic and international travellers.

Different Types Of Accommodation Services
• Hotels- They are the cheapest accommodation available for the service users of
the sector. They generally provide shared rooms with different beddings.

Cont.…
• Guest-houses-It is a family run service which is provided to the service users of
the sector. It has excellent furnishing and try to make people feel like home. They
often come with shared facilities like kitchens and bathrooms

Different forms of ownership
There are four basic kinds of ownerships which are applicable to accommodation
services. They are discussed here.
• Privately owned: This sort of ownership provides freedom to the owner. The
owner of the hotel is responsible for making decisions of the staff along with
operational structure and growth. Example of private owned accommodation
services is guest houses

Cont.…
• Leased- They are a kind of private owners but the property belongs to
somebody else. They are on the basis of long term leases. The lessee is
responsible for managing all financial aspects of hotel. Example of leased
accommodation service is hotels.

Cont.…
• Franchises- The hotel get benefit from an identity brand name by service
users. Owner is dependent on brand name for its enterprise. Example of
franchisee is Hotel express international in UK.

Grading And Classification Systems
• Grading and classification systems can be refer to as a qualitative assessment of
accommodation facilities to assign them some ratings or grades which depends
on standards they offer in form of services and amenities.

Cont.…
Grading and classification system make easy for the customers to find out
most suitable accommodation with the help of grading on the scale of 1 to 5.