Analysis of Accommodation Services: Types, Functions, and Management

This report provides a comprehensive overview of accommodation services within the hospitality industry. It begins with an introduction to the sector and its contribution to the economy, followed by an exploration of various types of accommodation, including hotels, motels, resorts, and B&Bs. The report delves into different forms of ownership such as privately owned properties, franchises, leased hotels, and managed hotels, providing a clear understanding of each. A crucial aspect covered is the grading and classification systems used by hotels, emphasizing the importance of customer reviews and online reputation management. The role of online review sites like TripAdvisor and Yelp is discussed, highlighting their impact on customer decisions. The report then focuses on the functions and structure of the front office, outlining key responsibilities such as reservations, reception, and guest services. The conclusion emphasizes the importance of these services in attracting and retaining customers, building brand image, and maintaining a competitive edge, especially through the effective use of online review sites and grading systems. The report is well-researched and includes references to scholarly articles and publications.

Managing accommodation services

Table of content
 Introduction
 Introduction to hospitality industry
 Contribution of accommodation sector to the industry
 Different types of accommodation services
 Different forms of ownership
 Grading and classifications systems

Table of content
 On line review sites
 Function of front office
 Front office structure
 Functions of front office
 Conclusion
 References

Introduction
Hilton hotels groups is one of leading and biggest international brand of hotel
organization in hospitality industry. It formally owned and founded by Conrad
Hilton and has its headquarters in Virginia, US. Company owns and regulates
500+ hotels and resorts in approx. 85 countries. Hotel group provides wide
range of accommodation amenities and services under different categories
such as Business convenience, Family comfort, Fitness and recreation
facilities so on.

Introduction to the hospitality industry
Hospitality industry is a one of leading industry which contributing high growth
in country's economy. This particular industry is accountable for serving and
offering numerous entertaining and accommodation services through various
firms like hotels, resorts, conference centres, amusement parks and themes. It
caters primarily food amenities to number of institutions such as schools,
hospitals, governmental operations, private cafeterias and so on. Elements of
such industry are travelling including airlines, accommodation services.

Contribution of accommodation sector to the
industry as a whole
An accommodation encompasses those facilities which are required to meet out particular
requirements. Accommodation services sector is comprises of those facilities or
services which are offered by different accommodation providers such as luxury hotel
chains, Airbnb, resorts, motels so on. These services are widely connected with
assigning rooms, fine dine including food and beverages facilities, tour and travel
services, conventional stores, check in and out services so on. Accommodation sector
generates approx 23% revenue in hospitality industry as well as provide various
employment opportunities for individuals that is approx 17% of employment rate.

Different types of accommodation services
• Hotels
• Motels
• Resorts
• B&B

Different forms of ownership
Privately Owned Properties:
Franchises:

Different forms of ownership
Leased Hotels
Managed Hotels

Different forms of ownership

Grading and classification systems
Today, consumers or travelers are getting quality and price conscious while
planning for travelling or booking any hotel room for stay. Here, role of
grading is crucial because people give rates according to their experience and
services provided by that particular hotel staff. Presently, digital and social
engagement is at its peak cause everyone is inclined toward posting their
comments, experience they have in such hotel and share it with other
individual.

Grading and classification systems
Hotel Grading or rating system which contains a process on basis of which customer provide rates about
hotel quality experience and its accommodation services.
There are different type of hotel classification system that are explained below.
• One star
• two star
• Three Star
• Four Star
• Five Star