Accommodation Operation: Maid's Trolley Report, BHM 2020, Details

This report, prepared for the Foundation Course in Accommodation Operation, meticulously details the significance and operational aspects of the maid's trolley, also known as a room attendant's trolley or chambermaid's trolley, within a hotel's housekeeping department. The report highlights the trolley's role as a comprehensive tool, emphasizing its design, organization, and the importance of proper stocking with supplies for efficient room servicing. It covers objectives such as maintaining cleanliness, efficient cleaning practices, and the management of linen and supplies. Furthermore, the report outlines the Standard Operating Procedures (SOP) for setting up the trolley, including loading, organization, and maintenance, as well as the responsibilities of the room attendant. It also covers the requirements, arrangement, and stocking of the trolley with various cleaning supplies, guest amenities, and linen, while also providing guidance on maintenance and ensuring its longevity. The report concludes by stressing the trolley's vital role in the smooth operation of a hotel and the coordination required within various departments for superior guest service.

Mention about maid’s trolley in
detail.
SCHOOL OF HOTEL AND TOURISM
MANAGEMENT
~ ~
Foundation Course in
Accommodation Operation
ELA
Digital assignment – 5
NAME :
REGISTER No. :
DATE :
COURSE CODE.
:
CLASSNUMBER:
FACULTY
:
AKASH.P
20BHM0028
14 /12/2020
BHM 2020
VL2020210103823
Prof. Vipin Singh
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TABLE OF CONTENTS
Sl.
No
CONTEN
T
Page
No.
1 Introduction 3
2 Objectives of this study 5
3 Importance of its and draw pictures 6
4 Conclusion (Learning outcome) 18
5 Bibliography / References 19
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INTRODUCTION
Maid’s Trolley, also called as a room attendants
trolley, or chamber maid’s trolley, this is perhaps the
most significance piece equipment in the
housekeeping department. it is like a giant tool box,
stocked with everything necessary to service a guest
room effectively. Most such carts available now are
made of metal, but sometimes wooden carts may be
in use. The cart should be spacious enough to carry
all the supplies needed for a GRA to complete half a
day’s room assignments. Since the cart is large and
may be heavily loaded, it must be easily movable as
well. the ideal cart would have fixed wheels at one
end and castor –wheels at the other.thecart should be
well organized so that the GRA’s do not have to waste
time in searching for supplies or make frequent trips
back to the supply room. Also, if the cart is not
stacked neatly, it will look very unsightly.
They are more useful than hand caddies when a large
amount of supplies and items are to be carted or
replaced. They are ideal for the efficient removal and
carriage of smaller pieces of cleaning equipment,
cleaning agents, linen and rubbish. They eliminate the
time wasted in assembling equipment at the work
location or moving them from one place to another.
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OBJECTIVES OF THIS STUDY:
The main objectives are:
*To maintain overall cleanliness of the entire hotel at
all times.
*To perform cleanliness duties most efficiently and
effectively.
*To use good quality, safe cleaning equipment and
chemicals.
*To manage laundry and linen. To control pests. To
keep up the hotel with classy interior decoration.
*To take care of the furniture, fittings, and fixtures of
the entire hotel.
IMPORTANCE OF CHAMBERMAID'S TROLLEY
5

Setting Chambermaid’s Trolley
The chambermaid’s trolley can be viewed as a large
tool box on wheels to aid the hotel housekeeping
staff. It has a number of compartments and shelves of
various sizes. This trolley is filled with the supplies
from the housekeeping supplies store at the end of
each shift so that the next shift staff can access it
immediately.
The staff considers the following points while loading
chambermaid’s trolley.
*Loading the trolley with adequate supplies
depending upon the number and types of the rooms
on the floor.
*Avoiding to overload the trolley that may lead to any
accidents.
*Avoiding to underload the trolley that may lead to
make unnecessary trips to supplies store.
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SOP for Setting the Chambermaid’s Trolley
The SOP is given as follows −
*Empty the trolley.
*Check rapidly for any broken parts.
*Clean it by dusting and wiping any stains.
*Place the items according to their weight: heaviest
items at the bottom and lighter items at the top
section of the trolley.
*Place the linen for different purpose separately.
*Close the lids of cleaner bottles and liquid cans
tightly. 7

*Record the numbers and types of the items loaded in
the trolley for the rooms.
*Collect the room keys.
*Take the trolley to the assigned duty floor.
*Park it outside the room such that the linen side
faces outside and the room entrance is blocked.
Houseman / Housemaid sets his trolley as per the
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standard, like bed sheets in one shelf, towels in
another, bathroom amenities in a separate drawer.
Maids cart can be compared as a giant tool box, It
should be stocked with all the required amenities to
complete a complete shifts room cleaning.
*The maids cart should be spacious enough to carry
all the required supplies for one shifts work.
*The cart should be light weight, easy to clean and
easily maneuverable.
*The cart has to be always well organized and well
stocked before starting each shift.
*A well stocked maids cart will avoid unnecessary
trips to the floor pantry.
*The amount of supplies loaded on to the cart
depends upon the number of rooms, type of rooms to
be serviced on the assigned floor.
*The carts are normally stocked from the floor pantry.
*Never over stock or under stock the cart:
Overstocking will increase the risk of accidents or
damage to the supplies. Whereas under stocking can
slow down the efficiency of cleaning because of the
regular trips to the floor pantry to collect the required
items.
*Record the items loaded on the cart on the Room 9

assignment sheet.
Few examples of supplies loaded on the
maids cart:
*Shampoo
*Moisturizer
*Mouthwash
*Foam bath
*Sewing kit
*Shower cap
*Shoeshine
*Detergent
*Loofah
*Disposal bag
*Toilet rolls
*Tissue box
*Soap dish
*Bath towel
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*Hand towel
*Face towel
*Bathmat
*Bed spread
*Pillow covers etc.
The cleaning supplies are kept is a
separate hand caddy, Below are few items
stocked on the hand caddy.
Toilet cleaning solution
Bowl brush
Toilet brush
All-purpose cleaner
Cleaning clothes
Rubber gloves
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On one end of the cart there will be a bag for storing
the dirty / soiled linens.
There will be a garbage bag in one corner of the
maids cart with a lid on it.
Once the shift is over the maids cart / maids trolley to
be moved back to the floor pantry and all the shelves
to be locked.
Responsibility of Room Attendant
The room attendant cart is generally handled by the
room attendant who is responsible for proper
application of maid cart including cleanliness and
maintenance. To ensure smooth operation and to
avoid unwanted events the room attendants should
execute the following functions:
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