Report on Managing Accommodation Services: Key Departments and Roles

This report examines the management of accommodation services, focusing on key departments and their functions within the British Hospitality Association. It delves into the roles of the front office, including reservation, registration, and information services, and analyzes their impact on...Read More

Managing Accommodation Services

Table of Contents
INTRODUCTION ..........................................................................................................................1
MAIN BODY...................................................................................................................................1
TASK 1............................................................................................................................................1
Covered in ppt.............................................................................................................................1
TASK 2............................................................................................................................................1
P4)The function of the Front Office with reference to three different types of accommodation
provider.......................................................................................................................................1
P5)Analyse the key roles of the Front Office department in meeting the organisation’s
business objectives......................................................................................................................3
Critically evaluates the role of the Front Office in achieving positive reviews and enhanced
guest satisfaction:........................................................................................................................3
TASK3.............................................................................................................................................4
P6) The key roles found within the housekeeping department:..................................................4
P7)The importance of forecasting linen stock and other guest supplies to ensure sufficient
supply to meet demand...............................................................................................................4
P8)The importance of interrelationships between housekeeping and other key departments
within the organisation ;..............................................................................................................5
The relationship between the housekeeping department and other key departments to provide
effective quality accommodation services..................................................................................5
TASK4.............................................................................................................................................6
P9)The importance of scheduling maintenance or repair work to minimise disruption to
guests:..........................................................................................................................................6
P10)The importance of security:.................................................................................................6
The role maintenance plays within the accommodation services in ensuring overall guest
satisfaction..................................................................................................................................6

Evaluate the importance of communication between the housekeeping and facilities
department for providing effective quality ................................................................................7
CONCLUSION ...............................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Managing accommodation services refers to the services which deals with the activities
which are establishing with that offering of accommodation that are properly managed(Rogerson
and Rogerson, 2019). The accommodation management deals with the daily day to day activities
which are concerns with the proper and systematic supervision of the accommodation related
services. This services basically ensures the set of standards while working on the management
of the accommodation. Here the organisation like hospitality services need to determine which
course of action should apply by concerning in the formation of any services to the customers
and the visitors through properly managing the standards of their hospitality quality by making
changes according to the customers preferences these are the aspects which are necessary in the
management of any accommodation services provided by the hospitality company. The below
report is based on British hospitality association which is incorporating the restaurant
Association having the non-government representative body which deals in hotels, restaurants,p
clubs, relates with the leisure outlets and with other hospitality relates organisation nationwide
having their headquarter in London UK, they got merged with the association of licences
multiple retailers for UK hospitality. The below report covers the topic functions of the front
office, key roles within the housekeeping department, importance of forecasting linen stock and
the importance of security within the organisation.
MAIN BODY
TASK 1
Covered in ppt
TASK 2
P4)The function of the Front Office with reference to three different types of accommodation
provider
The front office department is basically the most busy department and having the aspect
of most visible department in a hotel, the most interactive position while visiting any hotel is
there reception desk. The reception desk is relates with that place where guest makes the first
impressions of the hotel, here are the functions which deals by the front office management of
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the hotels and having with the most important role to interact with the visitors through proper
hospitality of them are as follows:
Reservation
This is the request by the quest for accommodation in a particular hotel for any particular
period relates with the reservation under the hospitality services here the role of Reservationists
are the front desk employees who are responsible for the acceptance and rejection of the
reservation which is made by the guests by the mode of phones , e-mails through online channels
of the organisation (Mate, Trupp and Pratt, 2019).
Registration
This section of the front office are responsible for interacting with the guests by warm
and friendly approach for all quests. Employees working in this section known as receptionist.
Receptionist are the staff who have a direct contact with the quest.
Information section
This relates with the another section under front office department here the employees
work for the quest in providing them with proper information regarding the hotel, rooms and
facilities which will provide by them and about their city and town, where this hotel is located.
Front office cashier
This is located at the front desk, here the employees who are working on cashier point are
responsible for the quest bills, keeping the update cash and credit transactions of the guests.
The three accommodation provider is that hospitality services are mainly into the necessary and
important accommodation services like backpack hotels, holidays home and motels these
services provider makes sure about the quests suitability and comfortably while visiting in the
property relates with the particular accommodation services, hotel industry are much likely to
involves in this activity especially British hospitality association they are indulging in the
activities to provide there quest with the best suitable accommodation as per there choices which
relates with the backpack hotels and holidays home while quest comes for leisure activities.
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P5)Analyse the key roles of the Front Office department in meeting the organisation’s business
objectives
The key role of the front office department of the British hospitality association is that
they deals in the hotels which are having the key role in deals with the room reservation request
by making the quest comfortable through their approach in interacting with them(Saare and et.
al., 2018) . By preparing quest arriving and departure lists they will going to attain the records on
the basis of daily visit of their visitors, the prior most function of this hospitality industry is to
properly check- in arriving of the quest through their warm and healthy welcome, the next role
is to receive guest and help them in completing the registration formalities, by dealing with the
accident occur with any visitors while taking the services, by helping in the marketing and in
making promotional strategies, dealing in the various enquires and information of in-house and
the activities related to outside. These are the roles which will attain the quality of this hospitality
industry through various aspect of maintaining their visitors experience.
Critically evaluates the role of the Front Office in achieving positive reviews and enhanced guest
satisfaction:
As hospitality services industry are having the aspect to maintain the visitors experiences
by interacting in a quite positive manner in providing the services like check-in arriving
facilities,complimentary services regarding breakfast and cab facilities for them by picking and
dropping facilities through these aspect will attain the positive review from their visitors because
these services are having with lots of value for the visitors(Ng, Sweeney and Plewa, 2019)
British hospitality association are more likely to known for their accommodations services which
will provides the retention statement for their quests as well as to their employees because this
industry are having the aspect of both hospitality and tourism which will provide the growth
factor for the industry to initiated in the long term success of their operations by giving the
quality services to their quests through set of standard as this industry works under the
membership of around 40000.
Recommendations
 This industry should shift their processes across the different countries to aware about
their approach towards their visitors by making them satisfying through something new
services compare to the current one.
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 By giving them offerings in the form of rewarding them will going to attain the visitors
satisfaction towards the particular hospitality industry, through conducting fun activities.
TASK3
P6) The key roles found within the housekeeping department:
The key roles of housekeeping department in the context of British hospitality association
they are adopting the key roles after the Covid-19 situation through attaining the housekeeping
Covid -19 secure standards develop with the strategic partnership with the umbrella training.
These roles will maintain the quality of the industry through attaining the value of the visitors in
making them feel comfortable through this aspect, this standard are designed to provide an
industry wide approach in cleaning and offering a clear process for the housekeepers and the
accommodation follows by the managers by taking the government guidelines into consideration.
The main role and objective of the housekeeping department is to provide with the quality in
relation to the cleanliness of the room through proper hotel ambience which will going to
provide the attractive value to their visitors which are taking the hospitality of British hospitality
association.
P7)The importance of forecasting linen stock and other guest supplies to ensure sufficient supply
to meet demand
The importance of forecasting of linen stock is that by measuring and forecasting the
stocks value to prevent it from the overstocking and hence attain the objective to avoid the
chances of spoilage when there is storage space problems, the importance of forecast the linen
stock is to ensure the proper supply of the stock at all time, this will leads to the formation of
proper handling of the stock value. A par considered with the minimum stock of linen or the
uniform value required to meet the daily demands of a hotel this will leads to proper circulation
of the operations regarding the linen stock activities, a standard amount of linen par stock is
needed is that a standard amount of linen inventory to ensure smooth functioning of the hotel
industry, by proper forecasting of past records of their visitors this hotel industry will attain the
sufficient stock value for their visitors(Lim, 2018).
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P8)The importance of interrelationships between housekeeping and other key departments
within the organisation ;
The importance of having the relation of housekeeping aspects with other department
relies between the activities which they are perform through making certain action into
consideration is that by housekeeping along with the interrelation of sales and marketing enhance
the value into the hotel industry market by promoting the hospitality of this British hospitality
association they are more emphasis on their quality part in respect of the cleanliness and
attractive hotel front set up will attract the visitors(Reid, 2018). This inter-relation will leads to
form the importance of getting large number of peoples interest through proper marketing of the
hotel industries like British hospitality association. The importance of keeping the privacy and
security factor of the visitors through giving the proper locker setup and takes their identity in
case of any causalities so here the housekeeper plays an important role with the security
department.
The relationship between the housekeeping department and other key departments to provide
effective quality accommodation services
Housekeeping is having close contact directly and indirectly with the different
department of the hotel. This aspect will be influenced by the policies of the management and by
the behaviour of the executives and the supervisor towards the workers, housekeeping deals with
different department which are depends upon hotel industry approach in completion of the
housekeeping activities is that they relates with the department of front office by daily
cleanliness of the front, maintenance department, securities regarding the hotel industry, inter
related with the food and beverages:
Housekeeping co-ordination with F/B services :
The restaurants, banquet constantly needs the proper clean tablecloths, napkins etc. The
Staff should be properly well dress according to their industry dress code(Sigala, 2018).
Housekeeping coordinate with human resource:
This department coordinate with the personal department for recruitment of the staffs,
relates with issuing of identity card lockers etc.
House keeping relates with the security:
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The quest room is private place so hotels are make sure about the privacy and security of
the quest through coordinate with their housekeeper.
TASK4
P9)The importance of scheduling maintenance or repair work to minimise disruption to guests:
The hospitality industry like British hospitality association are more concerned about
their maintenance or repairing factor to set the standards on daily continuous manner through
taking the responses from the visitors on the basis of their services by taking their views in
respect of the hospitality factor whether this organisation work according to their demands or not
by moving towards their preferences more. The importance of scheduling the maintenance factor
in the hotel industry through having proper preventative maintenance plan with the motive to
enhance the hotel in smoothly running, by increasing the overall quest satisfaction through
proper records of their past experience meets with the current one, by making effort sin cut down
the large expenditures, its also relates with the general safety , cleanliness and compliances with
having the brand standards.
P10)The importance of security:
As this hospitality industry works completely on providing the services to the visitors
through their hospitality which also includes with the proper safety and security of the customers
or visitors by making them more comfortable through providing with the security system in place
to protect staffs, quest and physical resources and assets. The physical assets relates with the
equipment, appliances, relates with guest belongings. So this process of proving the security
maintains the value to protect both the visitors and the staffs of the industry itself, here the safety
and security always be the first priority of the hotel industry(Adamiak, 2019).
The role maintenance plays within the accommodation services in ensuring overall guest
satisfaction
The role of hotel maintenance department relates with facilities and equipment concerns
with the hotel industry by maintained it in a quite good conditions and are functioning smoothly
by this source there is no interruption in a operations of the hospitality to the visitors as this
association works on the principle of attaining the value of their visitors by making changes on a
regular basis if needed in the hotel industry, here is the importance of having with the well
organised information in reactive maintenance , its should be registered with properly to identify
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the source of any given failure in the operations of hotel industry by making certain changes this
will also leads to provide the strength in maintaining the aspect of proper accommodation to the
visitors.
Evaluate the importance of communication between the housekeeping and facilities department
for providing effective quality
In the hospitality industry the importance of the communication is that through attaining
the interaction when there is a need generates by the housekeeper regarding any facilities they
will inculcate that to their facility department which are having the aspect to work on the daily
basis regarding any requirement in the course of hotel industry operations so to attain this quality
they have to indulge in the activities of task management software which ensures the daily
queries regarding the organisation by flowing it to the staffs and employees working in the hotel
industry through setting them (Birinci, Berezina and Cobanoglu, 2018). Through the process of
e-mails, basically this communication pattern are imply on the large hospitality industry by
making proper interactive channels in the organisation.
CONCLUSION
It has been concluded from the above report is that every organisation relates with
hospitality industry should develop the environment which suited to their visitors, by attaining
the value of quality through set of standards which are basically comprises of the maintenance on
a regular basis, safety and security, providing with the luxuries and retaining the visitors by
giving them best experiences through their hospitality,hotel industry are having the prior most
role to maintain the linen stock through forecasting and scheduled maintenance of the hotel
industry will leads to the proper formation of the hotel industry services.
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REFERENCES
Books and Journals
Adamiak, C., 2019. Current state and development of Airbnb accommodation offer in 167
countries. Current Issues in Tourism, pp.1-19.
Bakker, M. and Twining-Ward, L., 2018. Tourism and the sharing economy: policy and
potential of sustainable peer-to-peer accommodation. World Bank.
Birinci, H., Berezina, K. and Cobanoglu, C., 2018. Comparing customer perceptions of hotel and
peer-to-peer accommodation advantages and disadvantages. International Journal of
Contemporary Hospitality Management.
Lim, Z.Q., 2018. Conceptualizing And Managing The Customer-Based Brand Equity Towards
Tourism SMEs' Accommodation Services.
Mate, M.J., Trupp, A. and Pratt, S., 2019. Managing negative online accommodation reviews:
evidence from the Cook Islands. Journal of Travel & Tourism Marketing. 36(5). pp.627-
644.
Ng, S.C., Sweeney, J.C. and Plewa, C., 2019. Managing customer resource endowments and
deficiencies for value cocreation: complex relational services. Journal of Service
Research. 22(2). pp.156-172.
Prayag, G. and Ozanne, L.K., 2018. A systematic review of peer-to-peer (P2P) accommodation
sharing research from 2010 to 2016: progress and prospects from the multi-level
perspective. Journal of Hospitality Marketing & Management. 27(6). pp.649-678.
Reid, G., 2018. Managing budget cuts in Edinburgh’s sport and recreation services: progressive
localism in a resilient local authority?. International Journal of Sport Policy and
Politics. 10(1). pp.113-129.
Rogerson, C.M. and Rogerson, J.M., 2019. Tourism and accommodation services in South
Africa: A spatial perspective. In The Geography of South Africa (pp. 213-220).
Springer, Cham.
Saare, M.A. and et. al., 2018, June. Mobile System for Managing and Mitigating the
Accommodation Problems. In Journal of Physics: Conference Series (Vol. 1019, No. 1,
p. 012045). IOP Publishing.
Sigala, M., 2018. Market formation in the sharing economy: Findings and implications from the
sub-economies of Airbnb. In Social dynamics in a systems perspective (pp. 159-174).
Springer, Cham.
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