This report provides a comprehensive overview of managing accommodation services, with a focus on the Intercontinental Hotels Group (IHG). It delves into graphical identification of services, different ownership forms, and the role of grading systems and online reviews. The report extensively covers front office functions, key roles within the front office and housekeeping departments, and the importance of forecasting linen stock and guest supplies. It emphasizes the interrelationships between housekeeping and other departments, the significance of scheduling maintenance, and the critical importance of security systems. The report highlights the core competencies and opportunities within accommodation services, addressing quality standards and service delivery crucial for success. The report also includes graphical identification of accommodation services, forms of ownership, role of grading systems, front office functions and key roles within the front office and housekeeping department, and the importance of forecasting linen stock, interrelationships between housekeeping and other key departments, scheduling maintenance, and security.