Detailed Report on Managing Accommodation Services and Front Office

This report provides a detailed overview of accommodation services within the hospitality industry. It begins by explaining the sector's contribution to the industry, covering key facts like occupancy rates, employment, and GDP impact. The report then dives into different types of accommodation, distinguishing between commercial entities like hotels, hostels, motels, and bed and breakfasts, and non-commercial options such as rental houses. It further explores various forms of ownership, including privately owned hotels, leased hotels, managed hotels, franchises, fractional ownership, and full ownership strata units. A grading system for hotels, from 1 to 5 stars, is also outlined, highlighting the services and amenities associated with each level. The role of online sites in influencing customer preferences and providing convenience is discussed, followed by a breakdown of the functions of the front office in hotels, guest houses, and bed and breakfasts. Finally, the report emphasizes the crucial role of the front office department in areas like security, guest services, and housekeeping, concluding with the significance of accommodation services in the hospitality sector.

MANAGING
ACCOMMODATION
SERVICES

Table of Content
• Introduction
• Explanation of accommodation sector contributes in industry
• Different types of accommodation services
• Different forms of ownership
• Grading system
• Role of online sites play for their potential customers

Table of Content
 Functions of front office
 Roles of front office
 Conclusion
 References

Accommodation management is a service in which the
accommodation services are managed in an appropriate
manner. It defines that the hospitality sector need to set
standards for cleanliness and maintenance and also
implement budget in suitable manner. This PPT covers
various types of accommodation services which are
available in the hospitality industry and role of front office
department in accommodation services.
Introduction

Accommodation sector of hospitality industry is related with providing a place to stay to customers on
temporary basis. This sector is commonly associated with tourism industry in which people book
holidays and trips and this sector also caters to local people seeking a short break from everyday
routine.
Explanation of accommodation sector contributes
in industry

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Facts
Average occupation rate
Occupancy rates are one of the primary indicate
which is used to measure the performance in
hospitality industry. Annual occupancy rates
for UK generally showed an improving trends
up to 2015 and by considering the UK
occupancy report UK hotels reached 67.5
pounds per available room.

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Employment tax contribution
In 2014 employment in UK hospitality stood
around 2.9 million jobs which describe 8.8
per cent of total UK employment. Since
2010, hospitality industry experienced
significant development and growth by
raising employment and eliminating tax rates
as employment rises by more 331,000 in
2010.

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GDP: The facts describe the total contribution
of accommodation sector to GDP in UK as
research depicts that, this sector plays an
important role in the development and
growth of economy. As it significantly
impacts the economy each and every year
and industry made a total contribution of
around 217 billion British pounds to GDP in
UK. Domestic travel is also become a big
contributor in the industry as worth over 20
billion British pounds is spending in every
year.

There are different types of accommodation and it is important to understand the difference between
different types of accommodation to market the business. Few types are mentioned a under:
Commercial Businesses
 Hotels: They provide private rooms along with services to their guests to gain their trust and
develop loyalty among them. They also varies in terms of range as basic budget style to extremely
lavish accommodation.
 Hostels: It belongs from backpackers and wanderers who need a place to stay on limited budget or
have shortage of money. For this, hotels make perfect temporary communal home. It is also termed
as guest house and are generally of low budget as compared to other places to stay.
Different types of accommodation services

 Motel: These hotels maintain a demographic target and always consider travellers from long
distance journeys. For this, they establish as similar to the hotel but offer few services. These rooms
face parking lot to provide easy come and leave access. They are less expensive as they provide less
services in comparison to hotels and just a place to spend night.
 Bed and breakfasts: These are generally guest houses which hold not more than 10 rooms and there
purpose is to provide a better place to stay, warm and home cooked meal in morning. Opening this
will need a start up money which may not be returned at right away. Their growing popularity
comes from their welcoming and homely atmosphere.
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Non-commercial Businesses
 Rental houses and individually owned units: These units are not for profit as here, people live by
paying rent and these houses has owners. These places are owned and operated by individual person
and also not run their business for commercial purpose. These units provide student accommodation
and residential care facilities which are useful for people who stay.
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Different forms of ownership
Ownership Type Definition Examples
Privately owned hotels In this, one person is named as owner
and few are investors and it is
beneficial because owner has
autonomy in decisions of management.
Wedgewood hotel and Spa in Vancouver
which is founded by Eleni Skalbania is
currently co-owned by her daughter Elpie.
Leased hotels It is the arrangement of private owner
of hotel leases it to corporation and the
lessee is responsible for all the
financial activities of hotel. This
method contains the great risk which
receive a share of revenue after
expenses.
Contemporary Boutique hotel and
Beautiful leasehold property.