Report on Accommodation Services Management at Marriott Hotel

This report provides a comprehensive analysis of accommodation services management at Marriott Hotel. It begins with an introduction to the sector and highlights key aspects of the housekeeping department, including its roles in managing human resources and scheduling. The report emphasizes the importance of forecasting linen stock and guest supplies to meet demand and maintain customer satisfaction. It also explores the significance of interrelationships between housekeeping and other departments, such as front office and kitchen, for effective communication and computerized maintenance management. Furthermore, the report discusses the importance of scheduling maintenance and repair work to minimize disruption to guests and the critical role of security systems in ensuring a safe and secure environment for both guests and staff. The conclusion summarizes the key findings, emphasizing the importance of quality service and customer satisfaction in maximizing profitability within the accommodation sector. The report references various books and journals to support its analysis.

Managing
Accommodation
Services

Table of Contents
INTRODUCTION...........................................................................................................................4
TASK 1&TASK 2............................................................................................................................4
Covered in PPT.......................................................................................................................4
TASK 3............................................................................................................................................4
P6 Key roles which housekeeping department plays.............................................................4
P7 Importance of forecasting linen stock and other guest supplies to ensure sufficient supply
to meet demand.......................................................................................................................5
P8 Importance of interrelationships between housekeeping and other departments..............6
TASK 4............................................................................................................................................6
P9 The importance of scheduling maintenance or repair work to minimise disruption to guests
................................................................................................................................................6
P10 Discuss the importance of security within a selected organisation.................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Accommodation services include functions and activities related to food, fitness and other
particular areas. It is leading sector in hospitality industry that provides different types of
attractive services to customers with an aim to satisfy them in best effective manner (Alrawadieh
and Dincer, 2019). Present report has been conducted on Marriott Hotel. This entity operates
their services as a multinational hospitality organisation and founded in the year 1927. This
organisation provides different type of product and services with best quality to their customers.
In this report formative discussion has been made on accommodation services that are mainly
involved in hospitality industries. In addition to this, report include front office department role
in prospective industrial sector. Along with this report include, housekeeping department
contribution as well as role of security are also being discussed in this project.
TASK 1&TASK 2
Covered in PPT
TASK 3
P6 Key roles which housekeeping department plays
Housekeeping department acts as one of the most important segment in hospitality industry
in which different types of individuals perform their services in a team or individually as to
provide proper clean environment to customers. Housekeeping department is mainly responsible
to offer maintained, clean and healthy environment in hotel premises to guest. Main aim of this
unit is to effectively serve their customers in order to ensure their maximum satisfaction.
Housekeeping department in Marriott Hotel is engage in the service of offering comfortable and
attractive stay to customers. There are different types of role and responsibilities that has been
undertaken by this department in Marriott Hotel which is further being define below:
Managing HR concern- Housekeeping manager in Marriott Hotel have the responsibility
to keep proper check on the staffing measure. As with the help of this they can provide timely
services to their customers. HR manager of Marriott Hotel is authorised to recruit potential
employees and further place them on right level in order to provide satisfactory services to
customers.
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Scheduling- Scheduling acts as most important responsibility which is being undertaken in
housekeeping department as in this role is related to assigning job according to the schedule.
This has been identified that housekeeping supervisor of Marriott Hotel hold the responsibility to
effectively assign roles and responsibilities to individual and properly allocate resources in order
to serve their guest with best.
As per the above mentioned discussion it has been analysed that with the different types of
role and responsibilities housekeeping department in Marriott Hotel effectively aim towards
providing high customer services in order to ensure maximum profitability. It also aims towards
enlarging organisational competitive edge in respective industrial segment.
P7 Importance of forecasting linen stock and other guest supplies to ensure sufficient supply to
meet demand
Different types of rose and responsibilities that are undertaken by department within
Marriott Hotel department significantly into words providing today customers this can be
followed by effective forecasting need of inventory and other essential stock as it will allow who
organisation to satisfied visitors need in time effective manner
Manager guest loan item- All of the most important feature which is related to
entertaining as well as forecasting in order to effectively manage cash loan items it mainly
includes those items that are both non consumable and consumable for example in Marriott Hotel
items such as Mini fridge are provided in luxurious shoes to consumers products that are
available in this at different from price of the room in order to effectively equip item within this
inventory up to date and properly stocked Marriott Hotel is required to in sure there all time
availability this is one of the most important task that are required to be effectively undertake by
Hotel operational team members as well as management as this allow to attract customers loyalty
that further increase Hotel profitability
Managing cleaning equipment’s- This is also included in most important segment in
hospitality industry has in this it is essential for organisation to effectively maintain requirement
of cleaning equipment stock customers seats for properly and healthy cleaning environment as
Marriott offer their services as a five star rating hotel in hospitality industry does it is essential
for this organisation to provide properly clean home and ambiences to customers in order to
effectively a trap their tension test it is essential for Hotel Management and operational team to
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effectively forecast need of cleaning equipment and organisational structure as to ensure
maximum loyalty from customers.
P8 Importance of interrelationships between housekeeping and other departments
There are different types of operational departmental units those are operating their services
effectively and conduct functioning in best effective manner in order to further satisfy customers.
In context wit with Marriott Hotel it has been identified that there is a formative interrelationship
between Housekeeping and other departmental unit of organisation. As both of these
departments aim towards a common objective which is to maximize organisation profitability by
satisfying needs and demand of customers. Mentioned below importance of formative
relationship between departmental unit and housekeeping department is being defined:
For communicating faults- For organisations dealing in hospitality sector, communication
act as one of the most essential element in order to effectively conduct organisational operation
in a smooth manner. Thus, it is essential for management to ensure that there is a formative form
communication channel as it enables housekeeping and other department in entity to
communicate about faults in time effective manner. With the help of this they can effectively
remove efficiency and can further provide services to customers in time effective manner.
Computerized maintenance management systems- It has been identified that there is a
formative inter relationship that exist between housekeeping department and front office team
and kitchen departmental unit of organisation (Magno, Cassia and Ugolini, 2018). In this it is
essential to effectively maintain management system in a computerized manner. As it allow to
record important information related to product and services in a best effective manner. In
Marriott management system is being managed in a computerized way and excess are provided
to Housekeeping and other related departmental head. With the help of this departments can
effectively access to the required information in time effective manner and can further provide
services to customers in best effective way.
TASK 4
P9 The importance of scheduling maintenance or repair work to minimise disruption to guests
Maintenance or repair work hold necessary importance for the organisations dealing in
hospitality industry as these are directly related with safety and security of guest. In addition to
this proper maintenance or repair work allow organisation to attract attention of customers in
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best effective manner. Thus, it is essential for organisations like Marriott to have proper
maintenance of furniture, stock, electronics and other essential items in hotel as to provide best
services to their guest. In addition to this organisation is required to undertake effective strategies
through which they can conduct function of maintenance in cost effective manner. It is essential
for management to have proper plan and schedule related to repairing as by scheduling the
necessary course of action company can effectively able to fulfil their aim. Along with is it is
essential for organisation to have proper monitoring and maintaining related to maintenance in
order to provide customers with effectively maintain environment. With the help of providing
maintained infrastructure and assets organisation can effectively attract their attention in a well
effective manner.
In addition to this, Marriott by developing proper schedule related to repair work can
retain customers for long time. This has been identified that this entity performs their work
related to maintenance with experience and specialised individuals through which they provide
satisfactory services to customers in an appropriate manner (Gibson and Parkman, 2018). It has
been identified that maintenance work in Marriott are mainly done in offseason as to make sure
that their guest are not affected with the maintenance activities. Company ensure that their guest
is provided with suitable safety environment, attractive lightning etc. Thus, as per the above
mentioned discussion it has been interested repairing and maintenance determined as most
important activity in accommodation services as this attract customers loyalty that restrict them
to switch towards other substitutes in marketplace.
P10 Discuss the importance of security within a selected organisation
Security System play most important role within hospitality as in this customers not only
seeks for attractive ambience but also demand for safe and secure environment as to make their
stay. Thus, it is essential for organisation operating their services in hospitality sector to provide
high security and save environment to their customers in order to make them feel protected. With
the help of this entities can actually able to ensure their loyalty in a best effective manner. In
context with Marriott Hotel best security system is being implemented within hotel premises in
order to secure sources like buildings, appliances, equipments and other safety measure as to
treat customers with best.
Staff: In Marriott Hotel management ensure proper protection and safety of their employees
and offer their staff with proper insurance, health facilities, lockers. In addition to this entity also
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provide proper training measures to their staff and provide them suitable shoes, clothing etc in
order to ensure their safety.
Guests' and luggage: Marriott ranked among five star grading thus, it is essential for entity
to provide their guest with safe and secure luggage management. In this entity is required to have
tight security as to effectively protect luggage and guest (Ghaderi, Hatamifar and Khalilzadeh,
2018). In addition to this company also required to make sure that there are proper measures
implemented in hotel as to overcome any risk in time effective manner. In order to provide guest
and luggage a proper secure environment management of Marriott Hotel significantly undertake
strategies and security measures as to ensure customer safety at first place.
CONCLUSION
As per the above mentioned report it has been concluded that, there are different types of
services in accommodation sector that significantly aim towards providing satisfaction to
customers while maximizing profitability. In order to manage different types of services it is
essential for organisation to attract their customers by providing them high quality products and
services in affordable price range. There are different types of roles and responsibilities in
hospitality sectors and all these aim towards maximizing satisfaction level of customers with an
aim to enlarge their loyalty towards organisational offerings. It is essential for organisation to
attract their customers with attractive advertisement, services, and products with high quality in
order to increase their goodwill in marketplace and increase profitability in well defined manner.
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REFERENCES
Books and Journals
Alrawadieh, Z. and Dincer, M. Z., 2019. Reputation management in cyberspace: evidence from
Jordan’s luxury hotel market. Journal of Hospitality and Tourism Technology.
Ghaderi, Z., Hatamifar, P. and Khalilzadeh, J., 2018. Analysis of tourist satisfaction in tourism
supply chain management. Anatolia. 29(3). pp.433-444.
Gibson, P. and Parkman, R., 2018. Cruise operations management: hospitality perspectives.
Routledge.
Kuzmin, O., Chemakina, O. and Kuzmin, A., 2018. The quality management system of the
reception service-as one of the elements of the innovative development of the hotel-
restaurant industry.
Magno, F., Cassia, F. and Ugolini, M. M., 2018. Accommodation prices on Airbnb: effects of
host experience and market demand. The TQM Journal.
Saare, M. A. and et. al., 2018, June. Mobile System for Managing and Mitigating the
Accommodation Problems. In Journal of Physics: Conference Series (Vol. 1019, No. 1,
p. 012045). IOP Publishing.
Santos-Vijande, M. L., López-Sánchez, J. Á. and Pascual-Fernandez, P., 2018. Co-creation with
clients of hotel services: the moderating role of top management support. Current Issues
in Tourism. 21(3). pp.301-327.
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