Report: Managing Accommodation Services at The Connaught Hotel

This report provides an in-depth analysis of managing accommodation services, using The Connaught Hotel as a case study. It explores the functions of the front office in various accommodation types, including hotels, guest houses, and bed and breakfasts, and discusses the roles and responsibilities of the front office department, including security. The report then delves into the housekeeping department, examining its roles, responsibilities, and the importance of forecasting linen stock and other guest supplies. Furthermore, it emphasizes the significance of interdepartmental relationships, particularly the coordination between housekeeping and other departments like the front office, security, and marketing. Finally, the report examines the importance of scheduling maintenance and repair work to minimize guest disruption and discusses the crucial role of security in ensuring guest and staff safety.

MANAGING
ACCOMMODATION
SERVICES

Table of Contents
INTRODUCTION...........................................................................................................................3
LO 1.................................................................................................................................................3
Covered in PPT...........................................................................................................................3
LO 2.................................................................................................................................................3
P4. Explain the functions of front office in various accommodation services............................3
P5. Discuss the roles of front office department.........................................................................4
LO 3.................................................................................................................................................5
P6. Review the roles of housekeeping department.....................................................................5
P7. Assess the importance of forecasting linen stock and other guest suppliers to make sure
the supply....................................................................................................................................6
P8. Illustrate the significance of interrelationship among housekeeping and other departments
to offer quality provision and services........................................................................................6
LO 4.................................................................................................................................................7
P9. Examine the significance of scheduling maintenance or repair work to minimise
disruption to guests.....................................................................................................................7
P10. Discuss the importance of security.....................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Accommodation management is the service which depict the overall hospitality sector
which set suitable standards regarding the maintenance and cleanliness by considering suitable
budget in an effective way. For this, the manage these services it is required that both the private
and public sector tends to have suitable development such as conference rooms, hotels, ships,
and so on. It is the biggest sector in the tourist industry that tends to offer various opportunities
in dynamic sector as it leads to develop opportunities with for the career development by
considering different types of destinations (Dolnicar, 2019). The report is based on The
Connaught hotel which is the British multinational hospitality company situated in London, UK.
For this, hotel tends to offer various services like clean and hygienic environment, Wi-Fi, healthy
and tasty food and many more. The suitable report is divided into two parts as first one cover
several types of accommodation services and the role of front office department in
accommodation services. Meanwhile, second part depict the effective contribution of
housekeeping department that tends to offer prominent accommodation services and role of
security play.
LO 1
Covered in PPT
LO 2
P4. Explain the functions of front office in various accommodation services
The Front Office manager is a work related to a person with calm personality, as while
attending the guests and visitors for the entire day Polite and Humble nature is required. They
keep a check, if a visitor requires any kind of room so it is available or not beside this on several
business functions they work (Nepal and Nepal, 2019). With Entrance till Exit the guests are
taken care of by them.
 Hotel
There is different type of hotels in different categories in 3 to 5 stars which provide
different kind of services and many luxuries too according to the customer requirements. To
interact with new guests at entrance, and provide a brief description to them, manage all the
demands, so they visit again (Morrison, 2018). Here role of Front Office Manager is there. The

managers maintain their relation with costumers, so they make a visit again in a short period of
time.
 Guest House
The reservation department is having the final authority to answer the calls and provide
solution to all the queries of their general buyer if required. They make notes for the
requirements by the costumer, so costumer is comfortable in the whole stay (Labanauskaitė,
Fiore and Stašys, 2020). From the time of entrance till the time of exit of the customer, the
reception is the care-taker of all and makes it priority that, guests feel comfortable and refer
others about the same.
 Bed and Breakfast
These are small accommodation having four to ten rooms and are for private families.
Check of Guests in and out, reservations, providing best solution to the complaints of the guests
and keeping a coordination with housekeeping these functions are performed by Front desk
officer.
P5. Discuss the roles of front office department
Front office department plays an essential role in The Connaught hotel and this
department is accountable for developing effective impression considering the perspective of
guest which is related with suitable facilities and services (Accardo, Kuder and Woodruff, 2019).
They are responsible for directing, answering queries and many more. Few roles are discussed
as:  Security: This staff is present for the safety of guest and workforce as security
department of Connaught hotel is quite organised and also responsible to maintain safe
working environment for their workforce (Moreno-Gil and Coca-Stefaniak, 2020). The
head of this department need suitable budget, technology and manpower to operate 24*7
control system. Front office: It is the most famous and well organised department of hotel as it is the
focal point of The Connaught hotel. It is considered as the suitable centre of
communication as the guests are majorly depend on it (Fereidouni and Kawa, 2019).
Moreover, hotel tends to spend suitable amount over it and making it look more lavish
that helps in increasing the number of customers by developing image and reputation.

 Housekeeping: Front office and housekeeping leads to perform in an effective manner by
considering the growth of staff members and also check before allotting room to their
guest by undertaking the availability of products and services (Wilson and et. al., 2020).
In Connaught hotel, this department leads to compare room and also check room status.
LO 3
P6. Review the roles of housekeeping department
The housekeeping department plays an important role in maintaining wide range of
image in the authorisation of the transmission of connection in department. The below chart is
useful in offering effective way of orders and also tends to protect workers from being
overburdened (Stren, 2019). This chart represent that every employee of Connaught hotel needs
to take order from other person who is just above them.
Housekeeping duties:
The several duties of housekeepers which they need to perform are mentioned as:

 Review, refill and clean the restrooms and warehouses regularly.
 Empty garbage trash from lounges and kitchens as recycling is required.
 Mop, clean and dust, rooms and kitchens twice in a day.
 Clean the refrigerators daily and also wash windows and curtains in community areas.
P7. Assess the importance of forecasting linen stock and other guest suppliers to make sure the
supply
Forecasting demand: Here, the suitable actions tends to meet the requirements and
demand of customers. For this, company tends to operate at the international level and tends to
use suitable software in terms of identifying the requirements of customers and assume it with
the help of using simple tools and techniques (Kannothra, Manning and Haigh, 2018).
Furthermore, this method is useful in trying out the needs and also permit the seasonality result.
Supply chain management: It represent that companies must have effective demand of
their customers and also tends to consider supplies as per the need and analyse the demand
undertaking the inventory by enhancing cost. Furthermore, ignoring the demand tend to reduce
the customer value that become loss for company in regard of suitable needs and commodities.
Hence, it is essential to have effective assumption of supply chain.
Linen stock
FLOOR HAND TOWEL BATH
TOWEL
SOAP SHAMPOO SANITARY
KIT
1 5 7 6 5 8
2 8 9 9 7 12
3 9 12 13 9 14
TOTAL 22 28 28 21 34
Importance of guest supplies
PRODUCT DEPARTMENT FREQUENCY
Bathrobe Housekeeping Daily Basis
Soap and Shampoo Housekeeping Daily Basis

P8. Illustrate the significance of interrelationship among housekeeping and other departments to
offer quality provision and services
Coordination with front office: For having the effective coordination among the
housekeeping department and rooms are the basic as it is important function considering the
change of room status. In regard of this, front office depicts the arrivals and departure by
notifying the housekeeping department in advance and also arrive (Iossa and Saussier, 2018). For
this, the front office of The Connaught hotel does not permit other visitors until the rooms are
clean by the housekeeping department. For this, the front office and housekeeping need to inform
each other considering the status change by which rooms is vacant or under repair.
Coordination with security: The suitable coordination is related with the prevention of
safety and theft in hotel and the staff members make sure the proper security. In relation with
this, the housekeeping department of The Connaught hotel need to report anything if it is
doubtful and also inform it to the security staff. For this, the staff of hotel tends to ensure
regarding the privacy and security of guests and also undertake the safety division which is
accountable for effectively handling emergency.
Coordination with Marketing: It represents that this active coordination should be
present within the housekeeping and marketing department as the housekeepers need to provide
every single detail regarding the hotel including furniture rooms and other services (Ginindza
and Tichaawa, 2019). For the more it is helpful in promoting suitable marketing of Hotel which
is beneficial in order to enhance the image and provide effective profitability.
Hence, no single department work Alone as the need effective coordination from other units
as well and for this communication plays an important role that helps in collaborating with others
which is helpful in smooth running of the company. In terms of making things working and
make them fit in one picture communication is useful in order to clear things by developing
perfect image of the sector. For example, when the guest arrived then the front office department
communicate with the housekeeping related with the condition of rooms like whether they are
vacant or occupied.

LO 4
P9. Examine the significance of scheduling maintenance or repair work to minimise disruption to
guests
Repairing and maintenance is the important aspect of the hotel industry in terms of
maintaining their prices and other assets as it helps in in attracting large number of customers by
offering suitable services that makes them retain for long time. Furthermore, the maintenance
undertakes considering suitable measures to prevent and repair the equipment and buildings.
Along with this it is required that Hotel need to considered suitable schedule in order to start
repair working and consider expertise knowledge by keeping view of months and seasons in
which the maximum number of visitors visit at the hotel for their leisure services (Marques and
Gondim Matos, 2020). Due to this at the time of repairing proper safety is required considering
the lightning floor furniture guest electrical problems and many more as it is concerned with the
image of Hotel. Hands for maintenance and repair of season is best suited with the
accommodation industry. Along with this repairing and maintenance is suitable in terms of
attracting large number of visitors as it helps in increasing sales and profitability of Hotel.
Hence, repairing leads to enhance the overall image and efficiency of Hotel.
P10. Discuss the importance of security
Safety plays an essential role to take care of the belongingness of the hotel and their guest as
well. For this it is also essential that staff of Hotel need to take proper measures regarding the
safety and security of guest as well (Ivanov, Webster and Seyyedi, 2018). In relation with this it
is essential to have proper security system by making sure that the physical resources like
buildings appliances equipment and so on are concerned with the belongingness and prominently
utilised. For this its significance are mentioned as below: For guest and their luggage: In Connaught Hotel it is important that they have proper
security system that permanently protect the visitors from any sort of crime like theft and
other health hazards that consider food poisoning pest and so on (Wang and et. al., 2019).
Along with this in terms of preventing the luggage of guest it is the responsibility of
Hotel to make sure that the luggage is properly store and protected that helps in
developing satisfaction among the guests.

 For staff: In order to protect staff members, it is important that Connaught Hotel provide
locker system to their staff members and also offer health schemes insurance is provident
funds and so on. It also tends to offer effective training considering the safety measures
including shoes clothing and many more.
Therefore, regarding the proper management of maintenance and other services it is
essential that suitable services are useful in order to attract prominent businesses and hotels.
They also lead to ensure your effective maintenance and Hotel considering the furniture and
room services which is offered to their guests within the boundaries of development and also
responsible for developing improvised image of Hotel that leads to attract large number of Guest
(Warren, Becken and Coghlan, 2018). In regard of this maintenance plays an essential role in
order to develop suitable infrastructure considering floors walls ceilings and so on. In some
cases, maintenance departments also outsource their work to other agencies and supervised the
transaction with other suppliers for. In regard of this hotels properly maintain and take care of
the suitable services that helps in enhancing overall reputation and attracting people.
CONCLUSION
Hence, it is identified that the effective interrelationship is being described with other
departments including security and housekeeping within the hotel. It also leads to evaluate the
significance of communication among housekeeping and other departments.

REFERENCES
Books and Journals
Accardo, A.L., Kuder, S.J. and Woodruff, J., 2019. Accommodations and support services
preferred by college students with autism spectrum disorder. Autism, 23(3), pp.574-583.
Dolnicar, S., 2019. A review of research into paid online peer-to-peer accommodation:
Launching the Annals of Tourism Research Curated Collection on peer-to-peer
accommodation. Annals of Tourism Research, 75, pp.248-264.
Fereidouni, M.A. and Kawa, A., 2019, April. Dark side of digital transformation in tourism.
In Asian Conference on Intelligent Information and Database Systems (pp. 510-518).
Springer, Cham.
Ginindza, S. and Tichaawa, T.M., 2019. The impact of sharing accommodation on the hotel
occupancy rate in the kingdom of Swaziland. Current Issues in Tourism, 22(16),
pp.1975-1991.
Iossa, E. and Saussier, S., 2018. Public private partnerships in Europe for building and managing
public infrastructures: an economic perspective. Annals of Public and Cooperative
Economics, 89(1), pp.25-48.
Ivanov, S., Webster, C. and Seyyedi, P., 2018. Consumers' attitudes towards the introduction of
robots in accommodation establishments. Tourism: An International Interdisciplinary
Journal, 66(3), pp.302-317.
Kannothra, C.G., Manning, S. and Haigh, N., 2018. How hybrids manage growth and social–
business tensions in global supply chains: The case of impact sourcing. Journal of
Business Ethics, 148(2), pp.271-290.
Labanauskaitė, D., Fiore, M. and Stašys, R., 2020. Use of E-marketing tools as communication
management in the tourism industry. Tourism Management Perspectives, 34, p.100652.
Marques, L. and Gondim Matos, B., 2020. Network relationality in the tourism experience:
Staging sociality in homestays. Current Issues in Tourism, 23(9), pp.1153-1165.
Moreno-Gil, S. and Coca-Stefaniak, J.A., 2020. Overtourism and the sharing economy–tourism
cities at a crossroads. International Journal of Tourism Cities, 6(1).
Morrison, A.M., 2018. Marketing and managing tourism destinations. Routledge.
Nepal, R. and Nepal, S.K., 2019. Managing overtourism through economic taxation: policy
lessons from five countries. Tourism Geographies, pp.1-22.
Stren, R.E. ed., 2019. African cities in crisis: managing rapid urban growth. Routledge.
Wang, Y and et. al., 2019. Understanding consumers’ willingness to use ride-sharing services:
The roles of perceived value and perceived risk. Transportation Research Part C:
Emerging Technologies, 105, pp.504-519.
Warren, C., Becken, S. and Coghlan, A., 2018. Sustainability-oriented Service Innovation:
fourteen-year longitudinal case study of a tourist accommodation provider. Journal of
Sustainable Tourism, 26(10), pp.1784-1803.
Wilson, W and et. al., 2020. Prevalence and predictors of stress, anxiety, and depression among
healthcare workers managing COVID-19 pandemic in India: a nationwide observational
study. Indian Journal of Psychological Medicine, 42(4), pp.353-358.