Accommodation Management: Service Types, Ownership & Front Office

This report provides a comprehensive overview of accommodation services, focusing on the various types of accommodation, forms of ownership, and grading/classification systems within the hospitality industry. It highlights the significant contribution of the accommodation sector to travel and tourism, particularly in the United Kingdom, emphasizing the importance of maintaining high standards of cleanliness and service. The report also examines the critical functions and key roles of the front office department in hotels, including customer support, daily administration, and room service management, and its impact on achieving positive customer reviews. Furthermore, it acknowledges the role of online review sites in shaping consumer preferences and guiding accommodation choices. The conclusion emphasizes the responsibility of hotels to deliver superior accommodation facilities to ensure enhanced guest experiences.

Managing
Accommodation
Services
(PART A)

Table of Content
 Introduction
 Accommodation sector contributes
 Various kinds of accommodation services
 Various forms of ownership applicable to accommodation services
 Grading and classification systems
 Role played by online review sites function of the Front Office
 Function of the Front Office
 Key roles of Front Office department
 Role of Front Office in achieving positive reviews
 Conclusion
 References

Introduction
Accommodation management in service under which
establishments provides the accommodation in a proper
manner. This explains that hospitality industry requires to set
the standards for maintenance and cleanliness effectively. This
is an important factor of hospitality industry that gives
serviced which assure about the convenience and comfort of
people.

Accommodation sector contributes
The accommodation industry is central to travel and the
hospitality sector because the people are travelling to various
areas need somewhere to rest, unwind etc. Its main focus is on
providing the convenient services to guests so they can spend
their time with family and friends. In United Kingdom
country, hospitality sector is more developing and there is
high occupancy rate approximately 76%.

Various kinds of accommodation
services
There are various kinds of the accommodation services with each
giving the different facilities and experience to people.
Commercial businesses
Hostels
Hotel
Non- commercial
Businesses and industries
Rental houses and individually owned units

Various forms of ownership a
Ownership Type Definition Examples
Privately owned hotels An individual or
organisation is named as
owner. There many be the
many investors under this
kind of ownership.
Wedgewood hotel in Vancouver is developed
through Eleni Skalbania and it is currently co-owned
through Elpie.
Franchises A hotel service allows
people or investment funds
to build or buy a hotel
instead of leasing a brand
name to run and becoming
a part of the hotel chain
using the branding and
marketing strategies of
franchisor's hotel brand.
Marriott hotel.
Fractional ownership This develops the finance
hotels with the help of
selling some unit in one
eighth to one quarter
shares. Under this kind of
ownership, owners can
place unit in easily in rental
pool and the return on
investment for owners is
based on the conditions.
Penticton lakeside resort.

Grading and classification systemsGrading and classification systems
The hospitality organisation for an instance hotels are mainly
strive for maintaining as well as providing the high quality
services to assure about sustainability at marketplace. The
hotels are graded as well as classified on number basis
because they bring the improvements on continuous basis.
Grading system is regarded as high impact room booking
system and accommodation system will based on critical
operations of hotel sector.

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Grading System Definition Classification System
1 star Properties which provide the budget facilities without any
compromising the guest security or cleanliness.
Under this classification, hotels are
independently owned and small with family
atmosphere. There may be limited facilities
and the meals are simple.
2 stars Under this, focus on requirements of cost concussion
visitors. The guest facilities and services ate limited to
keep the rates of rooms competitive and affordable.
Hotels are usually small to medium in size
and provide more spacious facilities than
the one-star standard. Most business hotels
fall within the range of two stars and visitors
should expect spacious, overnight
accommodation, with en-suite bathroom.
3 stars It delivers the wider amenities which exceed the average-
above accommodation requirements. Better quality
service, physical attributes and design are fit to meet with
expectations of customers.
Hotels are typically of a scale to
accommodate higher levels of staff and a
substantially higher standard and variety of
facilities than those in low star classification.
There will be more spacious reception and
the public rooms and the restaurant will
usually cater for non-residents.
4 stars These hotels provides deluxe experience to guests.
Attributive design qualities and wider range facilities are
complemented through service standards.
They maintain the decorations and high
quality furnishings with spacious the
bedrooms that are well built and also have
employees to give the required services.
5 stars The hotels provides luxury across all operation areas.
Guests will be enjoy facilities and personalised services
of hotels.
This hotel rooms are spacious and suit the
highest international standards and also
offer other luxury amenities such as Wi-Fi,
customized guest accommodation with
flowers, exquisite furnishings and faultless
amenities.

Role played by online review sites
The front office in hospitality sector focus in developing
sustainability that consisting managing the preferences of
consumers through providing the better guidance, unlock
opportunities with the 24/7 AI Chat bots which permit
consumers to navigate the many alternatives and making
reservation through comparing the cosy on different online
sites.

Function of the Front Office
Front office department plays necessary role in hotel and it is
first part of hotel where guests interacts. It is responsible for
answering the enquiries of customers or guests. The staff of
front office in sensible, formal and know about the way to
interact with consumers so that they can influence them to stay
at hotel.

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There are some other functions of front office in relation to
different accommodation provider mention below:
 Guest house
 Hotels

Key roles of Front Office department
In The Landmark London hotel, front office department is
mainly responsible for receiving guests, handling their issues
and developing better impression in customers mind regarding
hotel. Key role of front office department consists customer
support activities for an instance helping guests with their
international documents like visa. This department many
consist main function for managing daily administration and
room service.