A Report on Managing Accommodation Services: Hilton Hotel Case Study

This report provides a comprehensive overview of managing accommodation services within the hospitality industry, using the Hilton Hotel as a case study. It explores various aspects of accommodation, including different types of services like motels, hotels, and hostels, and their contribution to the GDP. The report delves into business models, facility types such as restaurants and concierge services, and the impact of online review sites on hotel reputation. It focuses on the functional areas of the front office, detailing the roles of receptionists, reservation staff, and concierge, and the responsibilities of front office managers. The report also highlights the necessary skills and qualities for front office staff, emphasizing communication, multitasking, and problem-solving abilities, offering valuable insights into the operational and managerial aspects of the hospitality sector.