Report: Managing Accommodation Services at Four Seasons Hotel

This report provides a comprehensive analysis of managing accommodation services, focusing on the operational aspects within the hospitality sector, using the Four Seasons Hotel and Resorts as a case study. The report delves into the key roles within the housekeeping department, including cleaning, linen management, and laundry services. It emphasizes the importance of forecasting linen stock and guest supplies to meet demand, discussing how forecasting aids in inventory management and risk mitigation. The report also illustrates the crucial interrelationships between the housekeeping department and other key departments, such as Food & Beverage, Human Resources, and Front Office, to ensure quality service provision. Furthermore, it examines the importance of scheduling maintenance and repair work to minimize disruptions to guests, detailing various maintenance types. Finally, the report highlights the significance of security within a hotel, exploring key card access, risk assessment plans, camera systems, and other security measures, concluding that effective management of accommodation services is crucial for guest satisfaction and overall business success.

Managing
Accommodation
Services

Table of Contents
INTRODUCTION................................................................................................................................3
MAIN BODY.......................................................................................................................................3
PART A (Covered in PPT)....................................................................................................................3
PART B.................................................................................................................................................3
P6 Examine key roles found within housekeeping department.................................................3
P7 Assess the importance of forecasting linen stock and other guest supplies to ensure sufficient
supply to meet demand...............................................................................................................4
P8 Illustrate the importance of interrelationships between housekeeping and other key
departments within a selected organisation to provide quality provision and services..............4
P9 Examine importance of scheduling maintenance or repair work to minimise disruption to
guests...........................................................................................................................................5
Way maintenance scheduling used to minimise disruption to guests.........................................5
P10 Discuss the importance of security within a selected organisation......................................6
CONCLUSION....................................................................................................................................8
REFERENCES.....................................................................................................................................9
Books & Journal:........................................................................................................................9

INTRODUCTION
In business, there are wide ranges of sectors of different categories of both small, medium
and large. The hospitality business sector is wider and approach which comprises of different
products and services such as lodging, room booking, food and drink or beverages etc. Main aim of
this report is to understand the importance of hospitality functions and operations. Four Seasons
Hotel and Resorts, an international and luxury hotel headquartered in Ontario, Canada. It has many
competitors such as The Ritz Carlton, Mandarin Oriental, Fairmont Hotels and Resorts etc. This
report comprises of roles within housekeeping department, importance of forecasting linen stock,
inter-relationship between housekeeping and other departments, importance of scheduling
maintenance or repair and importance of security.
MAIN BODY
PART A (Covered in PPT)
PART B
P6 Examine key roles found within housekeeping department
In hotel sector, housekeeping department are those which is responsible for maintenance,
cleanliness, ensuring the quality of rooms, public areas, etc. to deliver better environment. In
relevance of chosen hotel, they too have housekeeping department with different roles and are
described below-
Cleaning rooms & public areas-
It is major role of housekeeping department of Four Season Hotel and Resorts in which they
wash toilets, rooms, wash basins in room etc. Also, they are responsible for cleaning terrace, floor,
elevators etc.
Linen management
It is another role which is being carried out by housekeeping department as in this they
manage and ensure the availability of clothes, storage, supplies, laundering etc. In relation of
chosen hotel housekeeping department regularly check the stock of every basic linen.
Laundry services-
In this role, department main work is to ensure clean intensity of hygienic washing of all
linen items & accordingly distributing items.

P7 Assess the importance of forecasting linen stock and other guest supplies to ensure sufficient
supply to meet demand
Forecasting play crucial role in hotel industry as it help in implementation of strategies and
tactics, decision making process etc. In reference of selected hotel, they do the forecasting of linen
stock & other guest supplies in order to ensure supply & demands of guests. Forecasting of these
amenities is important which is further explained below-
Forecasting of linen stock
 Assist in managing inventory stocks- Through forecasting, it help hotel in examining and
analysing the number of resources or stock of inventory which is needed on daily basis.
Also, it assists in identifying of budget which is beneficial for ensuring needs & demands
(Melián-González, 2017).
 Eliminates risk intensity- It is another importance of forecasting of linen stock in which
doing forecasting of linen stock help in reducing of risk within operations and other
activities.
Forecasting of guest supplies-
Guest supplies are those which are provided to guests ans increases the comfort level of
guests. Guest supplies include furniture, Wi-Fi, and other amenities. In relevance of chosen hotel,
they ensure that guest supplies are delivered in most efficient manner. Doing forecasting of such
supplies assists in providing better services and also increasing satisfaction of level guests at higher
scale (Oktazana, 2017).
It is analysed that by doing forecasting, it is easy for hotel organisations to manage and
ensure supply as well as demand in well organised way. Furthermore, it is too examined that
appropriate type of tools or software are to be used to manage methods of forecasting.
P8 Illustrate the importance of interrelationships between housekeeping and other key departments
within a selected organisation to provide quality provision and services
The department of housekeeping is important in hotel industry because they perform roles
which are required by guest, users etc. at priority level. Also, in relation of Four Season Hotel and
Resorts, they provide quality of services by ensuring the inter-relationship with every department.
Relationship between housekeeping and other departments
Housekeeping with F/B service-
The department of housekeeping are the key players in hotel and restaurants. In hotel, in

food and beverages service they require table clothes, napkins utensils etc. So, in context of chosen
hotel, housekeeping department make assure that these facilities are available to provide better
satisfaction level (Silalahi, 2019).
Housekeeping with human resource-
The housekeeping department too coordinates with human resource as in viewpoint of
selected hotel, identity cards, locker keys, promotion letters, & various other amenities are managed
by housekeeping department.
Housekeeping with front office -
This department is also coordinated with front office as both department work with each
other such as informing about inventory stock, checking of scanty baggage & is informed to
housekeeping to track such bags (Ye, 2019). These both departments have significant impact on
each other's operations as well as functions. In viewpoint of Four Season Hotel and Resorts, front
office has positive relations between housekeeping which helps them to execute activities
effectively.
Inter-relationships
Factors
Food and beverages Human resource Front office
department
Decision making In housekeeping
department, decision
making is being done
by supervisors.
In marketing, decisions
are undertaken by both
managers as well as
leaders in Four Season
Hotel.
Decisions in finance
department are also to
be undertaken by their
senior supervisors.
Objectives Main objective of this
department is to
provide and maintain
cleanliness and make
assure that all essential
requirements are
placed.
Objective of this
department is to make
assure that high
qualities of services
are provided to guests
in order to achieve
better profit.
Main objective of
department is to
manage and maintain
the cost that is
involved in
maintaining
cleanliness and
resources to business.

P9 Examine importance of scheduling maintenance or repair work to minimise disruption to guests
In hotel organisations, they make ensure safety and security is major concern for enterprises
to keep the management system and other credentials safe. In context of Four Season Hotel &
Resorts, they ensure hotel maintenance by up keeping of amenities such as TV, elevators, phone
lines etc.
Importance of scheduling maintenance
Maintenance scheduling is important as it help in ensuring the functioning, machine smooth
working within business. In reference of selected hotel, the management of hotel ensure that repair
of work is also being done effectively. Guests and customers use amenities which reflects the need
of maintenance in hotel. It is important for hotel to schedule the maintenance so that it is easy to
make changes and provide highly effective services.
Role of maintenance in accommodation services-
 The first most important role of maintenance is to maintain working and keep up the
physical resources such as elevators, computers up to date and well operated. So, Four
Season Hotel and Resorts make assure that technical staff fulfil this role at all aspect.
 Another role of maintenance in accommodation service is that to repair the faults or issues
which arise during working operations of business.
Way maintenance scheduling used to minimise disruption to guests
There are different types of maintenance which are used by hotels in order to prevent disruption to
guests which are described below-
 Routine maintenance- It is a kind of maintenance which is being done on basis of planned
or on-going basis to examine the problems prior to occur of problems.
 Preventative- It is another type of maintenance & important part of facilities management
in which checking & regular maintain is done to ensure consistent practices within
management.
So, above explained matter shows that scheduling maintenance is important for smooth
functioning of business activities. Also, it is duty of manager to ensure that disruption guests are
minimised so that satisfaction level of customers is delivered.
P10 Discuss the importance of security within a selected organisation
In hotel industry, security play important role as in market there are various types of threats
and competitors which can impact on business activities of hotel. So, in relation of selected hotel
they are able to maintain their security level through highly safe network layers & communication

tools. Thus, security is important within hospitality sector as it assures the goodwill as well as safety
of brand and its customers. Without assuring safety, it is difficult to access customers & built
relationship. Therefore, there are various ways through which security could be maintained in hotel
which is explained below-
Security
Key card access-
To ensure the proper safety and minimise disruption to guests key card access are
provided by hotel manager of Four Season Hotel so that unauthorized person cannot access by any
how (Akinpelu, 2019).
Risk assessment security plans
Risk assessment refers to identification, assess & ensuring of controls in applications.
Further, it too focuses on prevention from defects, faults etc. So, technical department of chosen
hotel assure that these security plans are prepared within time interval (Boakye-Kessie, 2018).
Camera system
It is another way through which disruption can be minimised as by implementation and
placing camera system all over the floor in hotel, it is easy to keep eye on every individual working
or entering into hotel.
Self service-
This is a digital tend in the hospitality in which many guest mostly prefer self-serve from
remote checking to getting order from the room service through mobile devices. This also maintain
a managed security level within Four season hotel.
Guest apps-
With change period of time, hotel main purpose is to maintain a long-term relationship with
guest which is only possible by providing better experience to guest and which is only possible by
creating a single hub on the basis of which it is easy to operate the guest activities. So, a guest
application is needed to be installed in mobile devices.
Tech enabled meeting spaces-
In hotels, the trend of of security has been changed as people prefer tech enabled meeting
spaces for their both person as well as professional use.
The above are some the ways through security is being maintained and managed at
appropriate aspect. Furthermore, it is too analysed that these components are required to be adopted

so that it is easy to increase safety of level within business (Buhalis, 2019).

CONCLUSION
After a brief analysis of above report, it has been concluded that managing accommodation
service is a critical process which is to be carried out with proper considerations. So, discussions
have been made about concept of accommodation service, different forms of ownership,
classification and grading system of hotel, front office functions. Then, roles within front office
department, roles of housekeeping department, importance of linen stock & guest supplies,
importance of inter-relation between housekeeping other departments, importance of maintenance
and security has been briefly explained. Thus, it is evaluated that it is crucial to be well aware about
these accommodation services so that satisfaction level is achieved at higher scale.

REFERENCES
Books & Journal:
Dogru, 2019. Employee earnings growth in the leisure and hospitality industry. Tourism
Management, 74, pp.1-11.
Durodola, 2018. Hotel Effectiveness Index (HEI) development for bolstering hotel grading and
classification in Lagos Nigeria. International Journal of Mechanical Engineering and
Technology (IJMET), 9(8), pp.1126-1134.
Jones, 2017. The sustainable development goals and the tourism and hospitality industry. Athens
Journal of Tourism 4(1), pp.7-18.
Kartika, 2019, August. Green Monitoring System For Energy Saving In Accommodation Services.
In 2019 1st International Conference on Cybernetics and Intelligent System (ICORIS)(Vol.
1, pp. 73-78). IEEE.
Melián-González, S. and Bulchand-Gidumal, J., 2017. Information technology and front office
employees’ performance. International Journal of Contemporary Hospitality Management.
Oktazana, 2017. Koordinasi Kerja Front Office Department dengan Housekeeping Department di
Aston Karimun Hotel (Doctoral dissertation, Riau University).
Silalahi, 2019. Fungsi Order Taker dalam Meningkatkan Operasional di Housekeeping Department
Hotel Grandhika Setiabudi Medan.
Ye, 2019. Small accommodation business growth in rural areas: Effects on guest experience and
financial performance. International Journal of Hospitality Management, 76, pp.29-38.