Comprehensive Report: Managing Accommodation Services and Trends

This report provides a detailed overview of managing accommodation services within the hospitality industry. It begins with an introduction to the industry and its significance, followed by an exploration of various types of accommodation, including hotels and guest houses. The report then delves into different forms of ownership applicable to accommodation services, such as sole ownership, chain operations, and professional management. A significant portion of the report is dedicated to grading and classification systems, detailing how hotels are ranked based on facilities and customer reviews. Finally, the report examines the impact of online review sites on accommodation services, highlighting the importance of customer satisfaction and the use of social networking sites for gathering information. The report concludes with a summary of key findings and a list of references.

MANAGING
ACCOMMODATION
SERVIES

Table of Contents
 Introduction
 Introduction to hospitality industry and its
contribution
 Types of accommodation services
 Different forms of ownership applicable to
accommodation service
 Grading and classification system
 CONCLUSION & REFERENCES

INTRODUCTION
 Managing accommodation service means to provide
value to the customers and to satisfy the customers.
 Accommodation is the place to live or stay in. In the
hospitality industry, accommodation refers to the place
to live or stay.
 Hotel, resort, hostel etc. are types of places that can be
classified as accommodation. Four seasons hotel and
resort is been taken.
 It was founded in the year 1961 by Isadore Sharp.

Introduction to hospitality industry
and its contribution
 Hospitality industry is a wide category that includes lot of services like, hotels, event
planning, restaurants etc.
 Hotel industry is a part of service industry which provides shelter and provide place to
the guest.
 The main objective of hospitality industry is to provide good services to the customers
and satisfy them.
 There are three main areas of hospitality industry i.e., food, travel and tourism and
accommodation.
 Accommodation is important to hospitality industry as tourists in their travelling need
some rest.

Types of accommodation services
Hotels
 Hotel is a type of accommodation service.
 Hotels offer many facilities and there are different levels of hotels like, one star, two
star, three star, four star and five star.
 Star levels vary from country to country.
 Five star hotel in one country can be a three star hotel in another country.
 One star hotel is small and independently owned.
 Services may be provided by the owner and there is limited variety available in food.

CONT…
Guest house
 It is inexpensive hotel lodging.
 It is like a private home which is available of guest
accommodation.
 The owner of the house lives in an separate area.
 Guest house has some benefits like, personalized attention,
home-made food and inexpensiveness.

Different forms of ownership
applicable to accommodation service
 There are four forms of ownership i.e., sole ownership, lease arrangements, chain
operations and professional managements.
 Sole ownership
 Sole ownership means the property is owned by a single individual person.
All the profit earned by the owner alone and loss is also suffered by the individual.
They do not tie up with other hotels related to policy and procedures.

CONT…
 Chain operation
 This means that single owners are not connecting with each other.
 This provides them advantage of management services, financial services, manpower
specialities, expertise, help in promotion.
 Advantage of this chain operation is it reduces overall cost.
 It helps in attracting customers.

Grading and classification system
 The term rating, star rating, grading and classification means giving ranking to hotels
by their facilities and according to the review given by the customers.
 Hotel classification is important as it provides marketing platforms to hotels.
 It also helps in improving quality as competition will increase.
 In the United Kingdom hotels are given rating according to the facilities provided by
them and feedback given by the customers.

Impact of online review sites
on accommodation services
 For hotel owners it is important to understand customers
need and wants.
 They should provide all the facilities according to the
need of consumer.
 If consumer is satisfied then they will give good
feedback and reviews.
 Today people are using more social networking sites for
gathering information related to any product and services.
 Many consumers search online for accommodation
services.

CONCLUSION
 From this report it can be concluded that, accommodation services contribute to
hospitality industry.
 Tourist need place to stay and they want all the necessary facilities. Further, types of
accommodation services like hotels, guest house etc. is discussed.
 After that different forms of ownership is discussed like sole ownership, lease
arrangement, professional management.
 Further, grading and classification system is discussed. In grading system how ratings
are given to hotels according to the services provided by them.
 At last, impact of online review sites on accommodation services is described.

REFERENCES
 Accardo, A. L., Kuder, S. J. and Woodruff, J., 2019. Accommodations and support services
preferred by college students with autism spectrum disorder. Autism. 23(3). pp.574-583.
 Alnawafleh, H., Alghizzawi, M. and Habes, M., 2019. The impact of introducing
international brands on the development of Jordanian tourism. International Journal of
Information Technology. 3(2).pp.30-40.
 Bakker, M. and Twining-Ward, L., 2018. Tourism and the sharing economy: policy and
potential of sustainable peer-to-peer accommodation. World Bank.
 Bigby, C. and Beadle‐Brown, J., 2018. Improving quality of life outcomes in supported
accommodation for people with intellectual disability: What makes a difference?. Journal of
Applied Research in Intellectual Disabilities. 31(2).pp.e182-e200.
 Celata, F., Hendrickson, C. Y. and Sanna, V. S., 2017. The sharing economy as community
marketplace? Trust, reciprocity and belonging in peer-to-peer accommodation
platforms. Cambridge Journal of Regions, Economy and Society. 10(2). pp.349-363.