Accommodation Services Report: Overview of Industry and Operations

This report provides a comprehensive overview of the accommodation services sector within the hospitality industry. It begins with an introduction to the sector's importance and opportunities, followed by an examination of the scale and size of accommodation services, including budget, mid-range, and luxury hotels. The report then delves into different forms of ownership, such as independently owned properties, chain hotel management, franchises, and management contracts. It also explores hotel classification systems, including star ratings and AAA diamond ratings. Furthermore, the report details front office functions, such as reservations, reception, guest services, concierge, and night audit, along with key roles within the front office department. The conclusion summarizes the key findings and emphasizes the crucial role of the accommodation sector in the hospitality industry. References to relevant academic sources are also included.

Accommodation Services

Introduction
 The Accommodation sector is biggest sector of hospitality industry that
provides a lot of opportunities to work within an ever-changing and
dynamic sector.
 The hospitality industry offers a lot of services that involves
accommodation, lodging and food services within tourism sector to
expand business.

The Scale And Size Of The Accommodation
Services
 The scale and size of accommodation services found within hospitality
sector which is mentioned below:
 Budget Hotel
 Mid-range hotel
 Luxury hotel

Budget Hotel
 These are the low budget hotels that provides basic facilities such as
clean room, food facility and telecommunication services to its
customer at low price. For instance, Russell Square hotel provided low
budget pleasant and comfortable accommodation services to its user at
low price.

Mid-range hotel
 These hotels provides various additional services as well as larger room
to its customer than budget hotel. They emphasised on satisfying
customer by offering different facilities such as good atmosphere,
comfortable beds and internet services to its customer. For Example:
Sanctuary house hotel is mid-range hotel which offers adequate safety
and security services to its customer.

Luxury hotel
 These are 5 Stars hotels which provides luxurious services such as valet
and banqueting spas services to its customer that helps in increasing
consumer experience. For example, Hotel Cafe Royal provides gym
facilities, private dining bars, luxurious spas services as well as check
in and checkout services to its customer.

Different Forms Of Ownership
 Independently owned properties: Interdependently owned hotels are
those which are run and owned independently which does not permit
any other businessman to use its patent.
 Chain hotel management: Herein, the hotel which is owned as well as
run by the same owner of company.
 Franchises: Franchises provides right to use the brand of other parent
company for specific time period.
 Management Contract: A management contract includes wide variety
of services such as production and technical facility, training, marketing
services as well as accounting etc.

Classifications Systems
 This refers to the 1 star rating which are low budget hotels that provides
basic services to its customer whereas 3 star rating provides additional
facilities than 1 star rating hotels. In assistance of this 5 star hotels
offers luxurious and first-rate quality services to the user. At last, AAA
uses diamonds rather than star ratings to define rating level of hotel.

Front office functions
 It includes various functions such as reservation of rooms, reception
facilities, guest services etc.
 Reservation
 Reception
 Guest services
 Concierge
 Night audit

Front office organization chart

Key Roles Within The Front Office Department
 Reservation : The first role of front office department as to
reserve space for according to need of customer.
 Reception : This is most important department of front office as it
include first interaction with customer which work as a image
builder in mind of customers.
 Information Desk : This function of front office works as
providing information to customers these information's are
related to hotel services which organization provides to there

Conclusion
 As per the above mentioned report it has been examined that
accommodation sector plays a crucial role in hospitality industry
 There are different kinds of hotels such low range, mid range and
luxurious hotel in present time period. In addition to this, these hotel
are categorised on star as well as AAA ratings.