Accommodation Services Report: Scale, Ownership, and Front Office Role

This report provides a comprehensive overview of managing accommodation services within the hospitality industry. It examines the scale and size of accommodation services, different types of accommodation providers (hotels, guest houses, flats), and various forms of ownership, including hotels on lease, global groups, and sole proprietorships. The report also highlights the significant role played by grading and classification systems, as well as online review sites, in influencing consumer decisions. Furthermore, it details the functions of the front office, emphasizing its roles and responsibilities in guest services, including reservations, check-in/check-out, and information provision. The report concludes by stressing the importance of both travelers and the front office department in creating a positive and successful experience within the hospitality sector, referencing studies on smart tourism and public service management.

Managing
Accommodation
Services

Content
 Introduction
 Scale and size of accommodation services
 Types of accommodation provider
 Different forms of ownership
 Role played by grading, classification and online sites
 Function of front office
 Roles and responsibilities of front office
 Conclusion
 References

Introduction
Hospitality industry can be defined as a broad business industry that is
major concern for offering and providing effective services to the
customers related with accommodation. By satisfying more number of
customers it is easy to gain top position in market. In the present
scenario, hospitality business involves wide category of fields that
undertakes food & drink, event planning, menu design and
accommodation services to fulfil all neds of customers. Along with this
accommodation sector is the largest sector for tourism industry that
attracts more number of visitor or tourist to stay and view destination.

Scale and size of accommodation services
Accommodation industry is mainly
focused to render all services that relates
with enhancing of customer satisfaction
level. There are various services such as
staying, drinks, food offering etc. to
provide and offer comfortable stay.
Most of the tourist visit a destination
and prefer to stay at comfortable place
to experience a better journey.

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So hospitality organisation such as hotel Gotham offer effective
accommodation services for satisfying needs of customers. Moreover,
hospitality business also engage small and large business owner to run
business in accommodation sector. Hospitality industry offer wide scope to
large number of companies and individuals to operate business in effective
manner. From recent year 2.9 million jobs are offered by Hospitality
industry which show high growth in company. Along with this UK
hospitality industry is the fourth biggest sector that offers job, revenue and
tax.

Types of accommodation providers
Hotels- Hotel are the large establishment that contains large number of
rooms which provides better support to employees including various
departments that offer rooms, food, transport and many services. This
results it is easy for guest to gain better, comfortable and pleasurable
experience. Hotel Gotham is mid-range budget hotel that offer luxury
services to customers.

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Paid guest-house- It is established that provides tourist a place to
stay or accommodate with all facility such as food, light and water.
This all are chargeable within the payment so it is limited service hotel
with a low cost feature.
Flats- Most of the current tourist are visiting a place for a longer
period so with flats it is easy for customers to stay at a place for a
longer period. Along with this flat also offers large areas such as
cooking area, store room and furnished flats to stay at a place for
longer period in a comfortable way.

Different forms of ownership
There are various types of accommodation help travellers to choose
them as per their budgets and requirements. Some of them are
discussed as follow:
Hotel on lease- This hotel are owned by an another individual but
whole operations and functions related with routine business are
manage and control by other party. This person are responsible to
perform work by assigning a contract with owner on yearly basis.

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Global groups- In present scenario, all industries are performing their
work at global level specifically hospitality organisation are more
concerned about increasing its number of business operations. Hotel
Marriott, Grand Hyatt etc. are example of global groups that manage
whole operations and business among different countries.

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Sole proprietorship- The main motive of sole trade and ownership is to
earn more amount of profits. In sole proprietorship owner or single
individual are responsible for performing business with a organised and
sequential manner. For Hotel Gotham it work as a positive point that
leads business to earn more amount of profits by taking right decision
in minimum time period.

Role played by grading, classification system
and online sites
The term Grading works as an effective system that is used by
organisation for deciding the right standards to deliver accommodation
services within effective manner. Hospitality business is facing too
many challenges so it is mandatory for Hotel Gotham to implement
grading system because it helps them to maintain quality of their
services. Classification system play are essential part for each business
and organisation as it leads buyers for identifying right prices, quality
and market for customers.

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Moreover, classification system helps customer to identify group of
particular hotel such as independent hotel or chain hotel. There are
various challenges are faced by organisation which include technology,
excellent service, sustainability etc. in order to generate better
perception and impression on customers related with hotel. So with
right implementation of grading and classification system it is easy to
convert potential visitor into customers.