HND in Hospitality: Managing Accommodation Services at Hilton Hotels

This report provides a comprehensive analysis of managing accommodation services within Hilton Hotels. It begins with an overview of the scale and size of Hilton's accommodation services, exploring different forms of ownership, grading systems, and the impact of online reviews. The report then delves into the functions and roles of the front office department, including customer relationship management, guest services, and financial operations. Furthermore, it evaluates the roles of the housekeeping department, emphasizing cleanliness, hygiene, and the importance of maintaining linen and guest supplies. The report also highlights the significance of interdepartmental relationships, scheduling maintenance, and ensuring security and safety within the organization. Overall, the report provides a detailed examination of the key elements involved in effectively managing accommodation services in the hospitality industry, using Hilton Hotels as a case study.