Accommodation Services in Hospitality: Ownership & Online Reviews

This presentation provides an overview of accommodation services within the hospitality industry, covering the scale and size of services such as luxury, mid-range, and limited service options. It explores different forms of ownership, including independently owned properties versus chain hotel management. The presentation also highlights the role of online review sites and grading classification systems in influencing guest booking decisions. Furthermore, it discusses current trends in accommodation services, such as themed and concept hotels and the impact of digital technology on customer loyalty. The conclusion emphasizes that the success of a hotel depends significantly on the quality of accommodation services provided. This resource is ideal for students seeking detailed insights into the accommodation sector and its key components.

Managing
accommodation services

Table of content
 INTRODUCTION
 Scale and size of accommodation services found within the hospitality industry
 Different forms of ownership available to accommodation services
 Role that online review sites and grading classification systems play when guests
look for and book accommodation
 CONCLUSION
 REFERENCES

INTRODUCTION
Accommodation sector is one of the largest aspects being present within
tourism industry. It is the most necessary element of hospitality sector and provides
different types of services which can assure both effective convenience as well as
comfort to all the people at each point of time.

Scale and size of accommodation services
found within the hospitality industry
There are three types of accommodation services like luxury,
budget and mid-range service which is further being described
below: -
 Luxury service
 Mid-range services
 Limited service

Different forms of ownership available to
accommodation services
The ownership of the hotel accommodation completely depends on the complexities of ownership
structure within hospitality industry. In context with different forms, it is being described below: -
Independently owned properties versus chain hotel management
 Independent hotels refers to a hotel which is carried on independently.

Role that online review sites and grading
classification
In hospitality industry, grading system is a very significant system
as it helps in attracting maximum number of customers and
enhancing the brand image also.
Online review sites: - In terms of providing accommodation
services, online review sites help in developing brand image and
also initiating a positive mind set of all the guests
Encourage customers to directly do the booking

Continue…
Trends in accommodation services
 Themed and concept hotels
 Digital trend
Impact of digital technology
 Increased level of loyalty

CONCLUSION
From the above PPT, it has been concluded that the success of hotel completely
depends on the accommodation services which are being provided to audiences.

REFERENCES
 Agyeiwaah, E., 2019. Exploring the relevance of sustainability to micro tourism and hospitality
accommodation enterprises (MTHAEs): Evidence from home-stay owners. Journal of Cleaner
Production, 226, pp.159-171.
 Alrawadieh, Z. and Dincer, M.Z., 2019. Reputation management in cyberspace: evidence from
Jordan’s luxury hotel market. Journal of Hospitality and Tourism Technology.
 Fei, J. ed., 2018. Managing human resources in the shipping industry. Routledge.
 Grabher, G. and van Tuijl, E., 2020. Uber-production: From global networks to digital platforms.
Environment and Planning A: Economy and Space, 52(5), pp.1005-1016.