Accommodation Services: Roles in Hospitality - A Management Report

This report provides a detailed overview of accommodation services within the hospitality industry, focusing on the scale and size of the sector, different forms of ownership, and the role of grading and online reviews in booking decisions. It describes the functions of the front office, highlighting key roles and analyzing how the front office operations of Marriott contribute to overall business objectives. The report also examines the role of the housekeeping department, emphasizing the importance of forecasting linen stock and the interrelationship between housekeeping and other key hotel sections. Furthermore, it discusses the significance of scheduling maintenance to minimize guest disruption and the importance of security, ultimately assessing the role of maintenance in ensuring guest satisfaction. The report concludes by underscoring the critical role of effective accommodation services in achieving positive grading, classifications, and reviews to meet business aims for guest satisfaction and profitability. Desklib provides access to similar solved assignments and study tools for students.